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We use Gusto as our internal payroll software as well as use it to manage payroll for over 50 companies that we provide services to. …
Starting at $46 per month
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What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Recent Reviews
Awards
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Popular Features
- Direct deposit files (157)8.787%
- Pay calculation (154)8.686%
- Salary revision and increment management (133)8.484%
- Benefit plan administration (106)7.979%
Reviewer Pros & Cons
Pricing
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
Cloud
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Cloud
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $46 per month
Product Demos
Gusto Payroll Demo
YouTube
Gusto Demo: Refreshingly intuitive payroll, benefits, and HR for small business
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gusto?
Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 300,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.
Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.
Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.
Gusto Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
Gusto Screenshots
Gusto Video
Gusto is more than payroll and benefits
Gusto Integrations
Gusto Competitors
Gusto Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English, Spanish |
Frequently Asked Questions
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Gusto starts at $46.
Reviewers rate Reimbursement management highest, with a score of 9.5.
The most common users of Gusto are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(361)Attribute Ratings
Reviews
(1-25 of 74)Companies can't remove reviews or game the system. Here's why
April 06, 2024
Gusto is Great
We have a small business with one employee, and then at times, employees or contractors in other US states. Gusto was able to onboard these other people, and and advise me on setting up the state employment accounts for them.
As other issues that come up from time to time, I email or chat with Gusto and they are very responsive in getting things cleared up.
Monthly payroll otherwise is a breeze.
As other issues that come up from time to time, I email or chat with Gusto and they are very responsive in getting things cleared up.
Monthly payroll otherwise is a breeze.
- Setting up new employees
- Helping out on difficult issues
- Reminding me about tasks that need to be done
- Reminding me to remove '"dormant" employees that haven't worked for awhile from the active payroll.
- It would be nice to have a state-by-state article about all 50 state employment regulations and procedures.
April 04, 2024
Very user friendly product great for small business
Gusto has been primarily used by us to process payroll and contractors. It makes payroll seamless and easy as it is very user friendly and easy to get started. It also is great in handling tax forms and reporting.
- Hiring of new hires (ease of onboarding)
- Providing tax forms
- Entering/running payroll
- Functionality is slow when over 100 employees
- Time tracking has room for improvement
- Interfacing for benefit enrollment with outside parties doesn't always work.
March 30, 2024
Gusto Review 10/10
We use Gusto as our main payroll software for all of our clients as well as our own payroll. Not only is Gusto a reliable source for payroll processing, the "upload a notice" feature has been incredible for our firm. The support that Gusto offers firms like ours is unmatched with 3 different communication options.
- Support
- Helping with any notice received.
- Amending quarterlies as needed.
- I would like to be able to file a return as final through the software.
February 14, 2024
Terrible with State Taxes
Works well for payroll, but it has been a nightmare with State taxes. I have been trying to resolve the issue since June, and I cannot get a serious person to help me. They have not been able to file our state taxes as a result. They say there's a missmatch between out EIN and name with the stat and the IRS, but there is nothing, we have called and called and called and emailed and emailed and emailed, and no help.
- messing up state taxes
- payroll
- ease of use
- Customer service with tax issues
May 05, 2023
Gusto is just the best!
We use Gusto to on-board new hires, to pay our staff, and manage integrated benefits. Gusto has a delightful, intuitive and easy-to-use on-boarding process. Best of any system that I've tried, and every aspect of it is digital – including all document signing. This is great for virtual teams! We also easily, paperlessly and seamlessly sign up staff for benefits. Everything is integrated and simple to administer. We also use Gusto to manage payroll for all our clients. It's easy to toggle to different clients, and stay on top of the varied payroll and reporting schedules that our clients have.
- Process payroll, generate payroll reports, keep track of quarterly and annual filings
- Integrated with a host of other specialize applications to customize personnel management by client
- Billing is simple to understand and easy for master account holders to manage when they have multiple clients.
- The interface is terrific. Best SaaS, in my opinion!
- Export reports directly to Excel instead of CSV.
- Allow admins to build better, customized workflows and notifications to managers.
The Gusto was used
for payroll of the contractors and employees, who were worked for our company. It made tasks
which were apprehended with ease and it helped to achieve in establishing a
working system. The great option of Gusto, is that it gives you to choose the
1099 for you or you can do it yourself, which is very vital if your contractors
from different states. And the last, but not least a positive greeting
at your dashboard and upon completing tasks give you a really nice feeling in
your work routine.
- It is great to keep up yor payroll schedule
- Good report management
- You can even consider international contractors for payroll
- It gives forehand alert for upcoming bank holidays
- The scheduled payment always arrives on time
- In my personal opinion, so far so good. However, my evaluation only as a user
April 26, 2023
Gusto, get Paid!
Within Alleva we used Gusto to get pay, to request time off, and to manage and organize an org chart. All these things were super easy to use in Gusto, and were simple enough that not much training was needed. The pay stubs were easy to find, and it was simple enough to request time off, and check time off balances.
- Get Paystubs to the User
- Helps with Requesting Time Off
- Organizing an Org Chart
- They always are looking for referrals.
- Sometimes it wasn't super easy to find time off requests
Our organization uses Gusto to manage benefits and payroll and using it has been a great experience so far. I can easily modify bank account information, split up paychecks between banks, request time off, and manage my benefits. Gusto makes it easy to handle a lot of administrative tasks that were previously headaches.
- Easily split paychecks between different banks
- Request and manage time off hours
- Health insurance and benefit enrollment
- Submit receipts for reimbursement
- N/A
April 25, 2023
Gusto provides excellent value for the price
We advise small business startups, and strongly recommend Gusto for their payroll needs. Gusto is affordable, and very easy to use. After the start up phase (which is a bit cumbersome registering with all the state taxing authorities), gusto is on point, and payroll is completed accurately, all the time. Problem solving is thorough when a notice is received from a taxing authority. All of the employees I have dealt with have been professional and helpful.
- Automatic payroll
- correcting errors
- being proactive
- Registering with state tax authorities
- Too many emails
- Adjustments are sometimes difficult
April 25, 2023
Gusto makes payroll simple
We use Gusto to run payroll and pay all payroll taxes. We didn’t want to run into end of the year headaches due to unpaid or inaccurate payroll taxes. We also wanted an easy way to work with contractors and easily provide them with the proper payroll forms. Gusto made doing this very straightforward.
- Automatically handles payroll taxes
- Gathers state and federal tax info for you
- Helps with sending out employee onboarding information
- It also sends out both digital and physical notifications with ease
- If I had to come up with some extra features I’d say: complete business tax help
- Mobile app
- N/A
I use it for hiring, running payroll, time tracking, and self-administering benefits.
- track time off
- easily pay employees and contractors
- easily hire
- Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.
- When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.
- Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)
- A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.
- Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.
January 14, 2023
Cute and easy to use, but customer service is asleep.
We used Gusto for six years. We used it as payroll software as well as benefits administration and brokerage. It was our one stop shop for HR.
- Graphic Interface is very cute and pleasant to look at it.
- They make everything really simple.
- Super intuitive to use.
- The customer service is ridiculously slow.
- The customer service is not always helpful.
- The benefit administration is lacking in value.
December 04, 2022
Healthcare is a Must-o, Definitely Don't Go With Gusto!
Score 1 out of 10
Vetted Review
Verified User
We use Gusto for our HR payroll and benefits management for our US employees.
- Payroll and deductions
- Benefits Management
- Support
- Communication
- Follow-Up
Score 10 out of 10
Vetted Review
Verified User
Gusto provides payroll for our company, and we originally switched to it for improved ease of use compared to our prior payroll provider, whom we had to call into each pay period. Gusto, being natively online, is modern and overall better than who we'd used previously. We saved about 50% as well. We also went remote fully prior to the COVID-19 pandemic setting in. During the pandemic, we had an employee move out of state, and Gusto proved to be super easy to setup for the new state, including ensuring we were properly set up to pay local city taxes in addition to the new state taxes. As the company owner, I've hired employees and contractors since using Gusto, and have converted some contractors to full-time employees. Gusto makes this easy as well, and having an intuitive platform that I trust to calculate deductions and everything else, frees my time up to do paying work. Oh, and Gusto is fully integrated into my bookkeeping software, QuickBooks Online, so when I approve a payroll, there's nothing more for me to do from a bookkeeping standpoint.
- Handles federal, state, and local tax withholdings
- Easy onboarding of contractors and W-2 employees
- Real-time access to paystubs and W-2s
- Intuitive, natively online platform
- Seamlessly integrated with QuickBooks Online
- Some items take too many clicks to get to, like paystubs
- I'd like to permanently skip some features I don't use, like sick time tracking
- At times, reminders can become redundant
October 18, 2022
Gusto Payroll has the gusto to help you with your business
I needed a better payroll system. I've tried the local big name ones and the reps all leave within a few months. Gusto is so much easier to process payroll. New employees can sign up and do all the paperwork on their own. Super easy. Fees are similar or better than the others.
- payroll reporting
- workers comp reporting
- employee sign-up
- payroll processing
- scaling back for just doing reporting
October 11, 2022
No More Headaches
I discovered Gusto while looking for a payroll platform that allowed for custom tax withholding options. One of my employees had a unique tax position that Gusto could easily accommodate, unlike many other platforms.
Payroll was a breeze each week as Gusto took care of everything for you, including filing and paying the necessary taxes. When there was an issue during the onboarding process, Gusto was there to quickly remedy the problem.
Payroll was a breeze each week as Gusto took care of everything for you, including filing and paying the necessary taxes. When there was an issue during the onboarding process, Gusto was there to quickly remedy the problem.
- Easy Payroll Execution
- Worry-free Tax Filing
- Expandable
- A little difficult to integrate with QuickBooks
- Allow seasonal businesses to pause their accounts
August 30, 2022
Tackle all your payroll needs with Gusto!
We use Gusto for payroll, time tracking, onboarding, and other benefits tracking (like sick leave and paid time off, or bonuses). It has made it easier to keep everything employee related all together in one place and get our employees paid in a very timely manner, without the need to question what day our paychecks will arrive in our bank accounts.
- Payroll
- Time Tracking
- Onboarding
- Benefits Tracking
- GPS tracking for Time Tracking
- Entering in Time Off Requests
August 29, 2022
Gusto for the win.
I have two clients using Gusto as their payroll service provider. They complete all the payroll tasks, including payroll for employees, paying and filing all payroll taxes and forms due, etc.
- Easy to use Payroll submission for employees.
- Paying all payroll taxes and forms.
- Easy to add new employees' info.
- Some reports are a little harder to find exactly what you need.
- Cannot easily adjust withholding taxes on specific payroll checks - need to contact support.
Score 1 out of 10
Vetted Review
Verified User
If I could give Gusto a negative rating I would. Their software is "relatively" easy to use for simply posting payroll and having new employees enter their data - beyond that the software and support are horrible. The support team is offshore and not trained in payroll, they are trained in using the software. The support hours are limited. Reporting is nearly non-existent. There are reports though they are immature and difficult to access. I've yet to get a decent report with an easy-to-use layout that works. We work with MANY other payroll companies and this one is the worst.
- Easy for employees to upload their data
- Simple payroll input and running payroll
- Support Hours
- Reporting
- User interface
- Support knowledge and training
June 16, 2022
Simple platform, bad customer service
Score 2 out of 10
Vetted Review
Verified User
Gusto's platform is fairly easy to use, but if you have an issue, getting help resolving the issue will be frustrating, and time-consuming, and the issue probably will not get resolved.
- Platform is fairly simple to use
- Poor customer service. Today's issue was Gusto not depositing our payroll due to a Gusto system error, which they admitted. They will not do anything to resolve the issue. When we submitted payroll on time 2 days ago, their online system said that payroll had been submitted successfully. It showed a detailed list of how much each employee would get paid, the direct deposit amounts, etc. Today, on payday, our employees did not get paid. I logged into Gusto and it said that payroll had not been submitted. I reached out to Gusto customer service, and their response was: "Thanks for letting me know! We are currently having a system error. I checked with our engineering team and they said that they are actively working on a resolution to fix this. Our engineering team advised me to tell you that clear your cache & cookies as well, they are already on this and will be fixed sooner." So then I asked them to help me expedite payroll to get our employees paid sooner than 2 days, which is their standard. They said that expedited payroll can be processed in 2 days and there is nothing they can do. I have gone around and around with them for almost 2 hours, and they keep saying there is nothing they can do. They caused the problem, they admitted that they caused the problem, and they are refusing to fix it. Not paying your employees on time is a REALLY big problem, and Gusto is responding like this is the level of urgency of getting a FedEx package a day late for a shirt I purchased online. I am completely baffled. This is the 2nd time that Gusto customer service has been completely unhelpful in resolving the issue - this time, some of our employees may not be able to pay their bills on time.
- Gusto bombards employers and employees with sales pitches for other non-payroll-related products.
June 06, 2022
Cannabis Industry HCM Alternative
Our company utilizes Gusto for our payroll needs. Gusto is a value option for small businesses needing payroll and banking needs within the cannabis industry.
- Easy to navigate their software
- Simple employee set up
- Great customer service
- Cannabis industry friendly
- I dislike having to get a code in order to speak with a customer service agent
- The option to include a retro pay on current payroll
- Gusto checks for employees without bank accounts
June 01, 2022
Payroll service and HR rolled into one!
At my practice, I help other companies set up and use Gusto for their payroll and Human Resource needs. This has been a great solution for time tracking and job costing for my clients to keep track of hours worked and for which jobs/departments. Gusto also handles paying taxes/compliance to the proper authorities so that my client doesn't have to. This offers peace of mind.
- Comprehensive Human Resources Center available
- Amazing hiring and onboarding tools
- Support team that is on the ball!
- A few limits with Quickbooks integration
Gusto has made payroll and benefit automation simple. We use this product to make sure employees are paid on time and have access to additional benefits. Prior to using Gusto, we were using a system that wasn't purpose built to solve payroll challenges and cut down our admin time which Gusto was able to do.
- payroll automation
- benefits management
- time off management
- quick support team
- answering payroll questions when issues come up
- tax management for employer and employee
- employees have mentioned they wished there were more options within the mobile app
- nothing else
April 07, 2022
Highly recommend Gusto payroll for all payroll needs!
I use Gusto payroll in our small nonprofit. It was very easy to get up and running. It took just a couple of days to get all the forms in place and then I was ready to process payroll. Anytime I have had a question or needed assistance customer service has been exceptional. I do not use nearly all the features that are available. One feature that I find pretty awesome is the ability for the employees to change and/or add bank accounts on their own including choosing how much goes into each account if they have multiple bank accounts. There is also an app for the employees which is super easy to use as well. Gusto files all my payroll taxes on my behalf as well. I would highly recommend Gusto if you are in the need of an easy-to-use, fairly priced payroll service.
- Payroll
- Payroll tax filing
- I cannot think of anything where this is room for improvement. They are that awesome.
April 07, 2022
Amazing for Small Businesses
We started using Gusto when we opened our architecture firm in January of 2019 and we've had nothing but positive experiences. Their platform is loaded with information, yet simple to navigate. Gusto takes care of all of the work from running payroll (with reminders), exporting to QuickBooks, onboarding new employees, completing forms, tracking sick & vacation time, etc! On the rare occasion that we need assistance, Gusto is prompt to respond and always helpful. Our firm started as 2 owners/employees and has grown to 6; Gusto has been able to grow with us. Our worker's comp insurance and 401k program are seamlessly integrated through their platform. When we signed up, we looked at local & national payroll processing firms. Price-wise none could compare. We believe that Gusto has great worth for the fee. We highly recommend their services!!
- Payroll
- Customer service
- Integrations
- Onboarding new employees
- Reports
- Their platform has so much information, sometimes I get lost!