Love Gusto!
We use Gusto as our internal payroll software as well as use it to manage payroll for over 50 companies that we provide services to. …
Starting at $46 per month
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What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Recent Reviews
Awards
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Popular Features
- Direct deposit files (157)8.787%
- Pay calculation (154)8.686%
- Salary revision and increment management (133)8.484%
- Benefit plan administration (106)7.979%
Reviewer Pros & Cons
Pricing
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
Cloud
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Cloud
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $46 per month
Product Demos
Gusto Payroll Demo
YouTube
Gusto Demo: Refreshingly intuitive payroll, benefits, and HR for small business
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gusto?
Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 300,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.
Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.
Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.
Gusto Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
Gusto Screenshots
Gusto Video
Gusto is more than payroll and benefits
Gusto Integrations
Gusto Competitors
Gusto Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English, Spanish |
Frequently Asked Questions
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Gusto starts at $46.
Reviewers rate Reimbursement management highest, with a score of 9.5.
The most common users of Gusto are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(361)Attribute Ratings
Reviews
(1-25 of 119)Companies can't remove reviews or game the system. Here's why
April 10, 2024
Love Gusto!
We use Gusto as our internal payroll software as well as use it to manage payroll for over 50 companies that we provide services to. Depending on the client, 4 day processing for direct debit causes issues, but this is typically for a client that has previously had insufficient funds.
- HR and Tax forms. LOVE THIS!!
- Auto filing 941s, 940 and SUTA reports.
- Paying Tax Liability.
- User Friendly.
- 941 Filings: would like to be able to file a "final" 941 for companies that are closing down.
- 941 Fillings: Would like the option to file an amended 941.
- Paystub email alert to employees. Come day before payment instead of mid day on pay day.
April 06, 2024
Gusto is Great
We have a small business with one employee, and then at times, employees or contractors in other US states. Gusto was able to onboard these other people, and and advise me on setting up the state employment accounts for them.
As other issues that come up from time to time, I email or chat with Gusto and they are very responsive in getting things cleared up.
Monthly payroll otherwise is a breeze.
As other issues that come up from time to time, I email or chat with Gusto and they are very responsive in getting things cleared up.
Monthly payroll otherwise is a breeze.
- Setting up new employees
- Helping out on difficult issues
- Reminding me about tasks that need to be done
- Reminding me to remove '"dormant" employees that haven't worked for awhile from the active payroll.
- It would be nice to have a state-by-state article about all 50 state employment regulations and procedures.
April 06, 2024
Gusto Review
we use Gusto as our HR platform - it also includes all our payroll information. It is a consolidated one stop shop for all HR needs and provides everything employees need to access paystubs, benefits and anything in between.
- Payroll
- Benefits
- Tax Forms
- in app chat
April 06, 2024
Gusto is a good easy to use baseline payroll and HR rool
My organization used it for payroll. It was a small financial services firm and it was the perfect tool to make sure that everyone got paid and that other aspects of the business like stock, equity such as carried interest, and time off were managed in an easy to understand manner.
- payroll
- benefits
- human resoruces
- insurance
- local and federal tax forms
- net-to-gross calcualtions
- i wish they had early direct deposit
- time tracking can be confusing for freelancers
April 04, 2024
Very user friendly product great for small business
Gusto has been primarily used by us to process payroll and contractors. It makes payroll seamless and easy as it is very user friendly and easy to get started. It also is great in handling tax forms and reporting.
- Hiring of new hires (ease of onboarding)
- Providing tax forms
- Entering/running payroll
- Functionality is slow when over 100 employees
- Time tracking has room for improvement
- Interfacing for benefit enrollment with outside parties doesn't always work.
March 30, 2024
Gusto Review 10/10
We use Gusto as our main payroll software for all of our clients as well as our own payroll. Not only is Gusto a reliable source for payroll processing, the "upload a notice" feature has been incredible for our firm. The support that Gusto offers firms like ours is unmatched with 3 different communication options.
- Support
- Helping with any notice received.
- Amending quarterlies as needed.
- I would like to be able to file a return as final through the software.
March 28, 2024
Great for payroll
We are a small business with a relatively small team of 6 people. We use Gusto for everything related to payroll, managing paid time off, distributing tax documents, and so forth. This service addresses many problems associated with handling payroll, it makes everything really easy. That is the full extent of our use case.
- Time off dashboard
- Communication
- Easy access to tax docs
- Faster direct deposit
- Easier to navigate PTO dashboard
- More communication about deadlines, etc
March 27, 2024
If your time is valuable do not use Gusto
Score 1 out of 10
Vetted Review
Verified User
Gusto has caused me 10 times more problems than they have solved. I was doing my own payroll before hiring them to try to delegate some of my work, and hopefully reducing the stress I experience as a business owner. I was referred by a colleague to Gusto as a trustworthy payroll service, and I can with complete confidence say I will never take advice from that person again.
- Nice looking website
- Great at distracting you with referral incentives
- Employees do a fabulous job reading scripts in a foreign language
- Delaying responses to urgent matters until after they accrue late fees
- Paying your payroll taxes effectively
- Saving you money in late fees by filing your payroll on time
- Actually doing what they promise to do
- Not paying UI rate changes after you already paid them yourself and then holding your money hostage for 2 months.
- Getting the idea that they are the tax police and actually a contracted service out of their protocol.
February 14, 2024
Terrible with State Taxes
Works well for payroll, but it has been a nightmare with State taxes. I have been trying to resolve the issue since June, and I cannot get a serious person to help me. They have not been able to file our state taxes as a result. They say there's a missmatch between out EIN and name with the stat and the IRS, but there is nothing, we have called and called and called and emailed and emailed and emailed, and no help.
- messing up state taxes
- payroll
- ease of use
- Customer service with tax issues
September 09, 2023
Gusto makes hard things easy
We use Gusto to manage HR operations and process payroll/taxes. It handles all of our organizational HR processes and we use it broadly across the team. In Gusto we store personnel information, file new hire reports, onboard folks, and store important documentation, such as performance reviews, pay history, signed employee handbooks, etc.
- Processes payroll
- Files taxes, new hire forms, etc.
- Stores team information
- Provides high quality customer support
- Providing more differentiation between user roles
- Ease of time tracking
- Embedded reimbursements or ability to sync with a platform like Divvy
May 02, 2023
Gusto is great!
Onboarding and Payroll Gusto makes both very easy!
- Onboarding is super easy for me and my employees.
- Payroll is easy to enter.
- Customer service is very quick and friendly.
- Recently, they have let the ball drop a bit with submitting some state forms on time.
- Other than this recent issues with timely forms, they have been great!
We use Gusto for Payroll, Benefits Administration, HR Compliance, Employee Engagement Surveys, and Expense Reports.
We us it to administer employee payroll 2x month.
We use it for mandatory HR training to remain compliant with state laws.
We use it for monthly engagement surveys.
We use it for expense reporting on personal cards for reimbursement.
We us it to administer employee payroll 2x month.
We use it for mandatory HR training to remain compliant with state laws.
We use it for monthly engagement surveys.
We use it for expense reporting on personal cards for reimbursement.
We use it to administer benefits and FSA management.
- Payroll
- Modern UX
- No mobile app for expense reporting
- Does not support international employees well
The Gusto was used
for payroll of the contractors and employees, who were worked for our company. It made tasks
which were apprehended with ease and it helped to achieve in establishing a
working system. The great option of Gusto, is that it gives you to choose the
1099 for you or you can do it yourself, which is very vital if your contractors
from different states. And the last, but not least a positive greeting
at your dashboard and upon completing tasks give you a really nice feeling in
your work routine.
- It is great to keep up yor payroll schedule
- Good report management
- You can even consider international contractors for payroll
- It gives forehand alert for upcoming bank holidays
- The scheduled payment always arrives on time
- In my personal opinion, so far so good. However, my evaluation only as a user
April 25, 2023
Gusto provides excellent value for the price
We advise small business startups, and strongly recommend Gusto for their payroll needs. Gusto is affordable, and very easy to use. After the start up phase (which is a bit cumbersome registering with all the state taxing authorities), gusto is on point, and payroll is completed accurately, all the time. Problem solving is thorough when a notice is received from a taxing authority. All of the employees I have dealt with have been professional and helpful.
- Automatic payroll
- correcting errors
- being proactive
- Registering with state tax authorities
- Too many emails
- Adjustments are sometimes difficult
April 25, 2023
Gusto makes payroll simple
We use Gusto to run payroll and pay all payroll taxes. We didn’t want to run into end of the year headaches due to unpaid or inaccurate payroll taxes. We also wanted an easy way to work with contractors and easily provide them with the proper payroll forms. Gusto made doing this very straightforward.
- Automatically handles payroll taxes
- Gathers state and federal tax info for you
- Helps with sending out employee onboarding information
- It also sends out both digital and physical notifications with ease
- If I had to come up with some extra features I’d say: complete business tax help
- Mobile app
- N/A
I use it for hiring, running payroll, time tracking, and self-administering benefits.
- track time off
- easily pay employees and contractors
- easily hire
- Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.
- When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.
- Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)
- A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.
- Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.
Score 1 out of 10
Vetted Review
Verified User
We transitioned from another payroll / HR system to Gusto in December of 2022. Gusto's pitch was that they would automate all of our onboarding for tax registration and would automate filing our quarterly taxes.
- Nothing
- In my opinion, the support is terrible
- From my experience, sales people disappear as soon as you are sold
I use Gusto on a weekly basis for all of my payroll needs for both of my companies. It's fast and easy to learn and use. They take care of all of the new hire onboarding paperwork with new staff members and hire the new staff paperwork with the state for me. Everything is easily contained in one location for easy access to retrieve payroll and employee documents. At the end of the year they email and mail employees copies of their W-2 so you don't need to print it out and manage it yourself. The functionality is fantastic and it's an absolute breeze. I can easily hire and send a new employee new hire paperwork to fill out digitally in less than 5 minutes and I don't need to keep multiple hard copies stored on site for my business since Gusto takes care of all of that. They also have very sweet reminders about employee anniversaries and birthdays so you can send out happy birthday digital e cards to get signed by the rest of the employees to be delivered on the birthday employee's birthday. Highly recommend using Gusto!
- New hire paperwork
- Employee birthday reminders
- Easy to navigate
- Visually pleasing layout
- Employee paycheck contributions to charities
- Keeping all of my payroll documents in one place for easy access
- Easy distribution of W-2s at year end
- The integration of two businesses in one profile could be streamlined a little better. While it's not difficult to navigate between the two on a computer, it is difficult to do so from the mobile capacity
- Reminding you on not just employee birthdays but employee work anniversaries would be really nice
- Prompting for an including pronouns for new hire staff in the welcome email to existing staff would be much appreciated
Score 10 out of 10
Vetted Review
Verified User
Gusto provides payroll for our company, and we originally switched to it for improved ease of use compared to our prior payroll provider, whom we had to call into each pay period. Gusto, being natively online, is modern and overall better than who we'd used previously. We saved about 50% as well. We also went remote fully prior to the COVID-19 pandemic setting in. During the pandemic, we had an employee move out of state, and Gusto proved to be super easy to setup for the new state, including ensuring we were properly set up to pay local city taxes in addition to the new state taxes. As the company owner, I've hired employees and contractors since using Gusto, and have converted some contractors to full-time employees. Gusto makes this easy as well, and having an intuitive platform that I trust to calculate deductions and everything else, frees my time up to do paying work. Oh, and Gusto is fully integrated into my bookkeeping software, QuickBooks Online, so when I approve a payroll, there's nothing more for me to do from a bookkeeping standpoint.
- Handles federal, state, and local tax withholdings
- Easy onboarding of contractors and W-2 employees
- Real-time access to paystubs and W-2s
- Intuitive, natively online platform
- Seamlessly integrated with QuickBooks Online
- Some items take too many clicks to get to, like paystubs
- I'd like to permanently skip some features I don't use, like sick time tracking
- At times, reminders can become redundant
October 24, 2022
Best Solution So Far
We use Gusto for payroll. We subscribed to the Concierge service level because we had had problems with customer service at previous payroll processors. The subscription levels are changing, so we are unsure how this change will affect their service. We also switched our 401(k) administrator to be the one integrated with Gusto.
- The self-service aspect of the software is very nice. We rarely need to get customer service involved.
- For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
- We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
- Gusto has frequently updated its software and moved things around. It is frustrating to constantly hunt for things when they are not where they used to be.
- Gusto just changed its subscription levels and though it remains to be seen exactly how this will affect us, it seems like the change is less service for more cost.
- Gusto will make deposits to our bank account for refunds of various taxes but does not give any detail regarding exactly why we are receiving the deposits.
Gusto is our core HR platform. We use Gusto to manage and run payroll, pay contractors, pay taxes, complete and file required tax/compliance documents, and provide employee benefits. We wanted an easy to use, cost-effective tool to handle payroll, benefits, taxes, and all the HR paperwork and Gusto has been an excellent solution for years.
- Manage and run payroll
- Pay contractors
- Provide employee benefits
- Complete and file tax/compliance documents
- Reporting is the weakest part of the platform and needs a lot of work, but it's serviceable as is.
- More benefit options would be nice, but it's good as is
October 11, 2022
No More Headaches
I discovered Gusto while looking for a payroll platform that allowed for custom tax withholding options. One of my employees had a unique tax position that Gusto could easily accommodate, unlike many other platforms.
Payroll was a breeze each week as Gusto took care of everything for you, including filing and paying the necessary taxes. When there was an issue during the onboarding process, Gusto was there to quickly remedy the problem.
Payroll was a breeze each week as Gusto took care of everything for you, including filing and paying the necessary taxes. When there was an issue during the onboarding process, Gusto was there to quickly remedy the problem.
- Easy Payroll Execution
- Worry-free Tax Filing
- Expandable
- A little difficult to integrate with QuickBooks
- Allow seasonal businesses to pause their accounts
October 08, 2022
Great Accounting Partner Program.
Score 10 out of 10
Vetted Review
Verified User
Rising Sun Accounting is a part of Gusto's Accountant Partner Program. We provide our clients with payroll services through Gusto. Gusto provides clean and efficient software for payroll processing. We use Gusto to process payroll for over 50 of our clients.
- Payroll Processing.
- Customer Support.
- Reporting
- The website is occasionally slow, but this has improved over the last year plus that we've been using it
October 08, 2022
Great option for a payroll service!
Score 7 out of 10
Vetted Review
Verified User
Gusto is great! It is easy to input employees' hours and keep track of it. Employees get paid promptly, and it is an easy, streamlined process. My favorite perk is that when it comes time to file taxes, Gusto is connected to Turbo Tax and automatically populates employees' W2s! Our old payroll system was not great. We were constantly dealing with timing issues and no pay until three days after payday. Gusto makes the whole payroll process bearable and easy! The benefits of using Gusto are the Turbo Tax integration, the Gusto savings account, and ease of use.
- Providing payroll reports.
- Connects to Turbo Tax for employee taxes.
- Easy to input hours.
- Multiple withdrawals for payroll, employee, and employer taxes.
- QuickBooks integration would be nice.
August 29, 2022
Gusto Payroll and HR Services.
Gusto is used for a number of things, including payroll, onboarding, and Human Resources needs. Mainly, it is used for logging hours, payroll, PTO, sick time, benefits, tax forms, etc. Besides this, it also helps us keep track of employee birthdays and work anniversaries so we can celebrate our employees!
- Payroll
- PTO Tracking.
- Onboarding
- Customer Support.
- Quickbooks Integration.