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Gusto

Gusto

Overview

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

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Recent Reviews

Great for payroll

10 out of 10
March 28, 2024
Incentivized
We are a small business with a relatively small team of 6 people. We use Gusto for everything related to payroll, managing paid time off, …
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Terrible with State Taxes

1 out of 10
February 14, 2024
Incentivized
Works well for payroll, but it has been a nightmare with State taxes. I have been trying to resolve the issue since June, and I cannot get …
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Gusto is just the best!

10 out of 10
May 05, 2023
Incentivized
We use Gusto to on-board new hires, to pay our staff, and manage integrated benefits. Gusto has a delightful, intuitive and easy-to-use …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Pay calculation (145)
    8.4
    84%
  • Direct deposit files (148)
    8.4
    84%
  • Salary revision and increment management (124)
    8.4
    84%
  • Benefit plan administration (99)
    7.5
    75%

Reviewer Pros & Cons

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Pricing

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Simple: A streamlined set of automatic payroll features and benefits integrations

$40/month + $6/mo per person

Cloud
$12 per employee/contractor

Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work

$80/month + $12/mo per person

Cloud

Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams

Exclusive pricing, contact Gusto

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $46 per month
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Product Demos

Gusto Payroll Demo

YouTube

Gusto Demo: Refreshingly intuitive payroll, benefits, and HR for small business

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.4
Avg 8.1
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Product Details

What is Gusto?

Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 300,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.

Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.

Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.


Gusto Features

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Gusto Video

Gusto is more than payroll and benefits

Gusto Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

Gusto starts at $46.

Paychex Flex, ADP Streamline Payroll, and QuickBooks Online are common alternatives for Gusto.

Reviewers rate Reimbursement management highest, with a score of 9.5.

The most common users of Gusto are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(358)

Attribute Ratings

Reviews

(1-25 of 167)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
If you can imagine what your experience would be like hiring a company of circus monkeys to handle your payroll it would be an improvement over what I have experienced with Gusto. They have not only cost me hundreds of dollars in interest on payments they "forgot" to make but also hours and hours of time on hold trying to speak with someone not just reading from a script. I have never in my professional career experienced this level of complete lack of comprehension and organization. Take your payroll needs elsewhere, I promise it is not worth working with this company.
February 14, 2024

Terrible with State Taxes

Score 1 out of 10
Vetted Review
Verified User
Incentivized
They're fine for the basics, but when you get to state tax things, they are a mess. They claim there is a missmatch between our EIN and or name and what the state has and the IRS has, so they cannot file taxes and will block the account. We have double checked about a million times with the state and IRS, there is no missmatch. Something in their system is triggering this. And I have called and called, emailed and emailed, and am never able to get an answer. Get a new clueless and very nice person every time. Never get to a person who can actually help. The more I read online, the more similar issues I am seeing from other people. We will leave them as soon as we can.
Joi Podgorny | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
When I used the service, they were fine, but it's been years. They were happily cashing my monthly payments while I didn't use the service. When I finally cancelled, they kept charging for another 2 months. I asked for a refund and they refused. Then I called my bank to dispute the charge and they apparently have a little used charge that only allows a dispute in 24 hours of charge. Awful customer service and a shame for a service that was helpful in 2020.
Ruth Ann Moss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gusto is incredible for our small team. I don't know enough about the options offered to large teams to know if it's well suited for companies with 100s of employees - but for our size, it's truly a flexible, cost-effective, excellence solution. Our payroll is not highly complex, so I'm unsure of how the solution would fare with a wide variety of employee and pay classifications, but the system seems prepared to handle it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would love to use Gusto for companies of all staff sizes but I understand that larger businesses will opt for a PEO and willingly give up flexibility and features to do that. However, I love that Gusto can be customized on so many levels – offer letter, adding documents for new hires, document verification, deploying documents to existing staff, tracking who has signed, helping staff select health benefits (love that this is an entirely paperless process!), screen share support (love this!), a host of integrations with other apps are easy to link up. The interface is delightful (love the piglet!), HR support for Master Admins is very professional. There are templates, forms, rules and updates provided for all States. And the reports are so easy to read, customize and understand. Amazing!
May 02, 2023

Gusto is great!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our day-to-day needs are met with ease. Our employees are able to onboard super quickly and easily, and their pay is consistently delivered. On my end, entering my employee's work times is quick and painless. The fact that Gusto runs in the background with very little thought on my end (other than the recent issue with submitting some state forms in a timely manner), is a testament to how well they do.
Zafar Abraev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you are managing small business and you deal with different contractors on a distance work, Gusto is the best solution for your payroll and accounting system. It is working like Swiss watches and any support you needed you'll receive it from professionals in a step-by-step explanation. Any business starts with relations, and the best improvements of your relationship is timely managed payment which is a very good provided by Gusto.
April 26, 2023

Gusto, get Paid!

Todd Glad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I was able to check my paystubs on a regular basis easily, and I requested time off through the interface and that went really well. When I needed to look at the org chart it was laid out plain and simple for me. When I started there filling out documentation, and my own person info was pretty easy. All In all I think it's a great tool.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gusto is great one stop shop tool for HR and administrative tasks. It empowers workers to edit their payroll information, enroll for benefits, and request time off. It can also accomplish other tasks like tracking expenses and reimbursements. On the employee side of things, it's a pleasure to use and makes life much easier.
Elisha Montgomery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gusto has worked perfectly for my small business payroll needs. It was easy to setup and has required very little maintenance to ensure I stay compliant with local and federal regulations. However it is not a full accounting suite, so you need to make sure you have an accounting solution set up for your businesses needs.
Score 9 out of 10
Vetted Review
Verified User
The most recent example I have was dealing with a former employee who also moved out of state. In my past experiences, updating employee addresses and resending W-2's is a constant aggravation felt at the end of every fiscal year. With Gusto I could direct the employee over the phone on how to reset their password and walk through the process of how to obtain the information herself.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
If you have a small company with a straightforward payroll, you could consider Gusto, especially if you want to be as hands-off as possible with a system that does most of the work for you. If you value responsive customer service and engaged benefits management, Gusto will not make the cut.
Jackie Ramieri | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I would love to give Gusto a zero, but the system will not allow it. I have been trying to get support for a month on Q4 2022 quarterly tax filings (which are about to be late because Gusto will not reply), Kentucky state employee tax registration (which is overdue), and discounting that was to be applied to our account and was not. After repeated (to the tune of 20+ emails) emails and phone calls, there is no one with any level of care or knowledge who is willing or able to assist. At this point, I'm going to pay our CPA additional fees to file the quarterly taxes because they are late. There is no escalation process. No manager to speak with. I would HIGHLY NOT RECOMMEND this solution.
Jonathan Wagner | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Currently, I don't like much of anything about this company. During my experience with them, they made a mistake on our benefits re-enrollment causing all our US employees' health care to lapse. I understand mistakes happen, make plenty of them myself, however, Gusto has provided no response to support emails, no follow-ups on phone calls or escalations, and, apparently, have no ability to correct the mistake. During this ordeal, our team has had no health care coverage for nearly 2 months and when you do eventually speak with someone, they just say, "everything looks good in our systems. It may take 30 days or more for the healthcare provider to update their records. In the meantime, keep track of any out-of-pocket expenses and once the provider fixes our mistake you can then submit for reimbursement". Ever tried to see a doctor without insurance in the US ... well it is a terrible experience and crazy expensive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Gusto is great for the small business owner who wants to spend less time on payroll and more time running their small business. It is easy to use and easy to run each week and hiring or dismissing an employee is an absolute breeze. The customer support staff are incredibly helpful and it integrates easily with QuickBooks Online to help my bookkeeping and accounting sync together with my payroll each week. Highly recommend Gusto for anyone looking for an easy payroll and onboarding solution for their employees regardless of their team size.
Score 10 out of 10
Vetted Review
Verified User
I have recommended Gusto to multiple colleagues! For anyone just starting out, or managing a smaller team, Gusto should be your first choice for payroll. It's very affordable, yet full featured. Keeps you compliant from a tax perspective, will track benefits if you want to, provides real-time access to any report of document you may need, as well as allowing for easy employment of staff across multiple states. In the era of WFH and work from anywhere, Gusto gives you the freedom to manage payroll from anywhere with an internet connection as well.
October 24, 2022

Best Solution So Far

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Gusto has worked well for us as a small company. I've heard that as your employee count increases, Gusto may kick you off of the platform. It was particularly useful for us because at the time of implementation we did not have an HR specialist on staff, so we were able to use their HR specialist as part of the Concierge package.
October 11, 2022

No More Headaches

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Gusto worked well for our food truck business with several part-time employees. Gusto is also set up for much larger businesses with many employees. As a small business owner, paying someone to run payroll each week was out of the question, yet spending hours and hours trying to do it yourself was impossible. Gusto made it a simple process from the setup to filing the necessary taxes. It was as simple as entering the number of hours each employee worked and hitting 'Submit'.
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