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Gusto

Gusto

Overview

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

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Recent Reviews

Terrible with State Taxes

1 out of 10
February 14, 2024
Incentivized
Works well for payroll, but it has been a nightmare with State taxes. I have been trying to resolve the issue since June, and I cannot get …
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Gusto is just the best!

10 out of 10
May 05, 2023
Incentivized
We use Gusto to on-board new hires, to pay our staff, and manage integrated benefits. Gusto has a delightful, intuitive and easy-to-use …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Pay calculation (145)
    8.4
    84%
  • Direct deposit files (148)
    8.4
    84%
  • Salary revision and increment management (124)
    8.4
    84%
  • Benefit plan administration (99)
    7.5
    75%

Reviewer Pros & Cons

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Pricing

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Simple: A streamlined set of automatic payroll features and benefits integrations

$40/month + $6/mo per person

Cloud
$12 per employee/contractor

Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work

$80/month + $12/mo per person

Cloud

Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams

Exclusive pricing, contact Gusto

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $46 per month
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Product Demos

Gusto Payroll Demo

YouTube

Gusto Demo: Refreshingly intuitive payroll, benefits, and HR for small business

YouTube
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Features

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.4
Avg 8.1
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Product Details

What is Gusto?

Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 300,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.

Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.

Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.


Gusto Features

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management

Gusto Screenshots

Screenshot of Flexible, automated payrollScreenshot of Time-off trackingScreenshot of The source of truth for HR data

Gusto Video

Gusto is more than payroll and benefits

Gusto Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

Gusto starts at $46.

Paychex Flex, ADP Streamline Payroll, and QuickBooks Online are common alternatives for Gusto.

Reviewers rate Reimbursement management highest, with a score of 9.5.

The most common users of Gusto are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(358)

Attribute Ratings

Reviews

(1-25 of 166)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
  • Nice looking website
  • Great at distracting you with referral incentives
  • Employees do a fabulous job reading scripts in a foreign language
  • Delaying responses to urgent matters until after they accrue late fees
  • Paying your payroll taxes effectively
  • Saving you money in late fees by filing your payroll on time
  • Actually doing what they promise to do
  • Not paying UI rate changes after you already paid them yourself and then holding your money hostage for 2 months.
  • Getting the idea that they are the tax police and actually a contracted service out of their protocol.
Ruth Ann Moss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Processes payroll
  • Files taxes, new hire forms, etc.
  • Stores team information
  • Provides high quality customer support
  • Providing more differentiation between user roles
  • Ease of time tracking
  • Embedded reimbursements or ability to sync with a platform like Divvy
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Process payroll, generate payroll reports, keep track of quarterly and annual filings
  • Integrated with a host of other specialize applications to customize personnel management by client
  • Billing is simple to understand and easy for master account holders to manage when they have multiple clients.
  • The interface is terrific. Best SaaS, in my opinion!
  • Export reports directly to Excel instead of CSV.
  • Allow admins to build better, customized workflows and notifications to managers.
May 02, 2023

Gusto is great!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding is super easy for me and my employees.
  • Payroll is easy to enter.
  • Customer service is very quick and friendly.
  • Recently, they have let the ball drop a bit with submitting some state forms on time.
  • Other than this recent issues with timely forms, they have been great!
Zafar Abraev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is great to keep up yor payroll schedule
  • Good report management
  • You can even consider international contractors for payroll
  • It gives forehand alert for upcoming bank holidays
  • The scheduled payment always arrives on time
  • In my personal opinion, so far so good. However, my evaluation only as a user
Elisha Montgomery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Automatically handles payroll taxes
  • Gathers state and federal tax info for you
  • Helps with sending out employee onboarding information
  • It also sends out both digital and physical notifications with ease
  • If I had to come up with some extra features I’d say: complete business tax help
  • Mobile app
  • N/A
Score 9 out of 10
Vetted Review
Verified User
  • Monitor & track employee time & attendance
  • The onboarding process of new hires
  • Sending timely reminders about things that are essential to keep the business running smoothly
  • The support isn't very impressive, although it's rare that we even need their help.
  • I would like to see a better scheduling tool for the staff. Currently I have to use Homebase for this feature alone because Gusto's offering is lacking in this area.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • track time off
  • easily pay employees and contractors
  • easily hire
  • Not enough flexibility with pay periods. For monthly payrolls in WA state, I'm required to pay the 1st-24th of the month by the end of the month. To have payday be the last day of the month, the pay period sometimes ends on the 24th, sometimes the 25th, and February there is no option to be in compliance as it pays up to the 22nd only.
  • When an employee maxes their IRA contribution for the year, Gusto stops making employer contributions even though the company is required to pay a % of total income for the year, not only during pay periods in which the employee contributes.
  • Gusto was not including all reportable earnings to our state family medical leave program. This caused my employee to be denied benefits over her maternity leave. Thankfully she appealed their decision and after I provided payroll reports the PFML program identified the issue with Gusto's reporting and approved her payments. This all took several months though and Gusto still has not contacted my employee to apologize for their error despite me asking them to do so on a couple occasions (and it being the least they could do!)
  • A few years ago I started the process of having Gusto administer our health insurance benefits. The process was a nightmare and I ultimately decided not to have them do it, however without my signature they had already started changing it over.
  • Customer service is awful. It's almost not even worth sending an email since it takes months to get a reply and then they often don't address the problem but say "let us know if you need anything else" in which case you will wait another couple months for a reply if you even get one.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Graphic Interface is very cute and pleasant to look at it.
  • They make everything really simple.
  • Super intuitive to use.
  • The customer service is ridiculously slow.
  • The customer service is not always helpful.
  • The benefit administration is lacking in value.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • New hire paperwork
  • Employee birthday reminders
  • Easy to navigate
  • Visually pleasing layout
  • Employee paycheck contributions to charities
  • Keeping all of my payroll documents in one place for easy access
  • Easy distribution of W-2s at year end
  • The integration of two businesses in one profile could be streamlined a little better. While it's not difficult to navigate between the two on a computer, it is difficult to do so from the mobile capacity
  • Reminding you on not just employee birthdays but employee work anniversaries would be really nice
  • Prompting for an including pronouns for new hire staff in the welcome email to existing staff would be much appreciated
Score 10 out of 10
Vetted Review
Verified User
  • Handles federal, state, and local tax withholdings
  • Easy onboarding of contractors and W-2 employees
  • Real-time access to paystubs and W-2s
  • Intuitive, natively online platform
  • Seamlessly integrated with QuickBooks Online
  • Some items take too many clicks to get to, like paystubs
  • I'd like to permanently skip some features I don't use, like sick time tracking
  • At times, reminders can become redundant
October 24, 2022

Best Solution So Far

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
  • Gusto has frequently updated its software and moved things around. It is frustrating to constantly hunt for things when they are not where they used to be.
  • Gusto just changed its subscription levels and though it remains to be seen exactly how this will affect us, it seems like the change is less service for more cost.
  • Gusto will make deposits to our bank account for refunds of various taxes but does not give any detail regarding exactly why we are receiving the deposits.
Josh Winnegrad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Manage and run payroll
  • Pay contractors
  • Provide employee benefits
  • Complete and file tax/compliance documents
  • Reporting is the weakest part of the platform and needs a lot of work, but it's serviceable as is.
  • More benefit options would be nice, but it's good as is
October 11, 2022

No More Headaches

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy Payroll Execution
  • Worry-free Tax Filing
  • Expandable
  • A little difficult to integrate with QuickBooks
  • Allow seasonal businesses to pause their accounts
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