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Happy Returns

Happy Returns

Overview

What is Happy Returns?

Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average.…

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Recent Reviews

TrustRadius Insights

Customers of Happy Returns have found the software to be incredibly useful for processing returns and exchanges. The automated return …
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Pricing

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What is Happy Returns?

Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://retailers.happyreturns.com/pric…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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ShipperHQ is designed to streamline the shipping process for eCommerce businesses. This platform gives eCommerce businesses the power to set their own shipping rates and delivery options.

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Product Demos

01 • Gooding - Many Happy Returns (Demo Length Version)

YouTube

Happy Returns Experience: Customer Centricity in Returns Management | Return Management Software

YouTube

R/GA Connected Commerce Demo Day 2016: Happy Returns

YouTube
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Product Details

What is Happy Returns?

Happy Returns offers what the vendor describes as the industry’s only comprehensive solution to initiate, accept, and process returns. This returns software is designed to enable forward-thinking retailers to reduce refunds and increase exchanges over 36%—2X above the industry average. This also raises customer lifetime value by giving shoppers an easy, frictionless experience, no matter how they choose to return: by mail, in-store, or in-person at over 700 Return Bars nationwide. No packaging is required for in-person returns, and refunds are initiated immediately. From Return Bars, items bulk-ship inside reusable, eco-friendly boxes using industry-low carrier rates. Bicoastal Return Hubs then inspect, process, and ship items to their next destination, again leveraging low carrier rates and aggregated shipping for economies of scale.


Happy Returns Features

  • Supported: ecommerce returns
  • Supported: one click exchanges
  • Supported: reverse logistics

Happy Returns Screenshots

Screenshot of Make returns beautiful for your business, shoppers, and the planet with returns software and reverse logistics.Screenshot of Reduce costs and retain revenue with returns software and reverse logistics

Happy Returns Integrations

Happy Returns Competitors

Happy Returns Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Customers of Happy Returns have found the software to be incredibly useful for processing returns and exchanges. The automated return process allows customers to easily select replacements, refunds, or credits based on warranty without the need for live assistance. This streamlined approach has been praised by users, as it saves them time and eliminates the hassle of navigating through complex return procedures. Additionally, Happy Returns provides convenient return bars where customers can drop off their items, further simplifying the return process. The software also integrates seamlessly with Shopify, making it the go-to solution for managing all returns and processing return data. Both customers and companies benefit from the user-friendly interface of Happy Returns, ensuring a smooth and efficient return experience.

User-Friendly Platform: Multiple reviewers have mentioned that the platform is super user-friendly, indicating that it offers an intuitive interface and easy navigation for both customers and users. Some users have specifically highlighted that the process of creating and printing return labels is straightforward, suggesting that the platform simplifies this task effectively. Additionally, the platform has been praised for its seamless integration with Shopify, providing a smooth experience for users.

Enhanced Return Process: Several reviewers have noted that the platform provides various options and features that make the return process easier. This implies that the platform goes beyond basic functionality and offers additional tools to enhance the overall user experience. Furthermore, some retail users have found the platform particularly useful in handling orders efficiently, highlighting its effectiveness in catering to their specific needs.

Efficiency for Customer Service Team: In addition to being user-friendly for customers and users, some reviewers have mentioned that the platform is easy for customer service teams to manage. This suggests that it provides efficient tools and features that help streamline customer service operations. By offering a hassle-free experience for both customers and customer service representatives, the platform contributes to smoother interactions and improved satisfaction levels.

Issues with Gift Returns: Some users have mentioned that there are issues with gift returns on the platform. They have expressed frustration over the lack of visibility into the return process, making it difficult to confirm if their package has been received.

Lack of Information on Different Views: Several reviewers have pointed out the need for more information on different views for customers when using the platform. They feel that having similar features offered in admin mode would greatly enhance their experience.

Limited Options for Customers: A number of users have praised Happy Returns for providing necessary tools for an easy and straightforward return process. However, they have suggested offering more options directly to customers, such as an API to retrieve or submit data, in order to further improve their overall experience.

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
Happy Returns are being used as our return option for retail customers and we are integrated with Shopify. We use Happy Returns for all our returns and processing of return data. Happy Returns provide an easy user interface for the return process and also has a wide number of return bars that customers can return their goods at. The admin is a very clean UI that is easy to navigate and understand.
  • Makes the return process easy for customers
  • It's easy for our customer service team to manager
  • Has a seamless Shopify integration
  • Currently there is no API to GET or POST data
Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.
  • Shopify integration
  • Admin UI
  • Options and Features
  • Support
  • We have seen an increase in customer retention
  • Customer service spends less time servicing return issues
We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.
Bloomreach CDP (formerly Exponea), airfocus, Asana
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