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HappyFox Help Desk

HappyFox Help Desk

Overview

What is HappyFox Help Desk?

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides…

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Recent Reviews

TrustRadius Insights

HappyFox Help Desk is a versatile software that has found widespread use across various departments within companies. Users have praised …
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Popular Features

View all 13 features
  • Organize and prioritize service tickets (5)
    10.0
    100%
  • Ticket creation and submission (5)
    10.0
    100%
  • Ticket response (5)
    9.5
    95%
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Pricing

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Mighty

$29

Cloud
per user/per month

Fantastic

$49

Cloud
per user/per month

Enterprise

$69

Cloud
per user/per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Managing Customer Reported Incidents Using PagerDuty and HappyFox Help Desk

YouTube

Task Management – Create Tasks within Tickets with HappyFox

YouTube

Create Great Knowledge Bases and Promote Self-Service with HappyFox

YouTube

Shared Inbox for Customer Support | HappyFox Help Desk

YouTube
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

9.6
Avg 7.9

Self Help Community

Features that allow customers to self-service for support issues.

9.1
Avg 7.7

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

9.1
Avg 7.7
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Product Details

What is HappyFox Help Desk?

HappyFox Help Desk Video

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software. Visit www.happyfox.com for more information.

HappyFox Help Desk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move.

Desk.com (discontinued), Freshdesk, and Zendesk Suite are common alternatives for HappyFox Help Desk.

Reviewers rate Organize and prioritize service tickets and Subscription-based notifications and Ticket creation and submission highest, with a score of 10.

The most common users of HappyFox Help Desk are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(12)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HappyFox Help Desk is a versatile software that has found widespread use across various departments within companies. Users have praised its integration and connectivity capabilities, allowing for seamless collaboration on projects. The ability to tag people in High Rise CRM system and easily tag tickets from HappyFox in internal communication channels like Slack and emails has greatly enhanced the efficiency of internal communications.

One of the primary use cases of HappyFox Help Desk is in the IT department, where it has replaced outdated and poorly managed ticketing systems. Employees now have access to an intuitive portal where they can report IT-related issues with ease. The software has increased transparency by accurately tracking tickets and correspondence between staff and customers, ensuring that no query or concern goes unresolved. Additionally, HappyFox serves as the main IT ticketing system and fleet services management tool, allowing anyone in the company to submit IT help tickets. This has streamlined the process of issue tracking and maintenance across various systems in IT and facilitated timely repairs, as well as direct communication with drivers in fleet management.

HappyFox's cloud-based customer help program is a transformational tool that focuses on improving client satisfaction through customized engagement. It centralizes help issues and inquiries, reducing the need for support emails or mailing lists which could lead to confusion or delays in responses. Users have appreciated features such as the ability to reassign tickets to different departments, creating smart rules for customization, and auto-tagging based on priority criteria. These features have proven valuable in efficiently managing customer inquiries and ensuring that each ticket is addressed by the most appropriate team or individual. Additionally, the program includes essential components such as a call center, real-time chats, call logs, case and complaint management, issue tracking, and surveys, providing comprehensive support for customer service operations.

Overall, HappyFox Help Desk has proven its value in a wide range of use cases. Its ease of use, integration capabilities, and customizable features make it a reliable solution for organizations looking to streamline their ticketing and customer support processes.

Efficient Ticket Assignment: Users have found it helpful that the HappyFox Help Desk allows tickets to be easily assigned to a specific person, preventing tickets from getting lost or going unanswered. Some reviewers appreciated the ability to assign tickets by department, ensuring that they are routed to the appropriate team. The ability to mark tickets with different stages of progress was also praised for enabling quick status determination without direct inquiries.

Streamlined Workflow Automation: Reviewers highlighted the usefulness of the Smart Rules feature in HappyFox. This feature allows users to create triggers based on various criteria, automating ticket management and streamlining workflow. The ability to automate ticket assignment based on defined criteria has been particularly valuable for efficient handling of support requests.

Intuitive Interface and Customization Options: Users have praised the easy-to-use and clean interfaces of HappyFox across all platforms, whether accessed through web interface, mobile web interface, or mobile apps. The intuitive design allows for quick updates and actions to be completed in just a few clicks, enhancing user productivity. Additionally, users appreciate the software's customization options such as custom color schemes and logos for visually appealing and user-friendly ticket submission processes.

Buggy Text Box: Some users have experienced frustration with the text box in the ticket creation process, as they report that the mouse cursor randomly jumps to another line. This issue has resulted in a slower workflow and increased annoyance for these users.

Inaccurate Due Dates: Users have encountered confusion due to tickets not displaying their due dates correctly. This inconsistency has led to potential missed deadlines and added uncertainty in managing tasks within HappyFox Help Desk.

Delayed Notifications: Several reviewers mention significant delays in receiving notifications from HappyFox Help Desk. In some cases, users report not receiving any notification at all, which places the responsibility on the assignee to manually check for new tickets. These delays can lead to decreased efficiency and potentially overlooked issues.

Users commonly recommend HappyFox as a great tool for helpdesk and customer service. They highlight its ease of use and accessibility to previously unavailable tools. Users have found it to be a good value for its functionality, exceeding their ticket expectations. They also appreciate the regular updates and good customer support provided by the software.

To ensure successful implementation, users suggest doing a demo and having clear requirements beforehand. However, some users mention the need for lower pricing and additional features like mobile options and better user information.

Another common recommendation is to use HappyFox Chat alongside the ticketing system, as it enhances communication and support capabilities. Additionally, users praise the software's great UI, excellent reporting functionality, and responsive tech support team that promptly addresses important questions.

Attribute Ratings

Reviews

(1-6 of 6)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Through Email support, the company conducts a marketing plan, through sharing of catalogs.
  • Survey and feedback are conducted and attained from HappyFox.
  • HappyFox supports live chat, an easy way to perfect the satisfaction of clients.
Sarah Gelber | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
  • Having Happy Fox has helped organize our ticket systems. Spending less time sorting through tickets has meant we are spending more time doing work that pays for our clients.
  • Happy Fox allows us to see all of our tickets in one place easily. Instead of having to deal with Excel spreadsheets, you can export ticket information like the average amount of time spent on tickets, who completed the most, etc.
  • With Happy Fox, we are more productive and it’s something easily accessible to every member of the company. Each person has a login giving every employee accountability for their tickets and output.
November 06, 2018

Happy Customer - HappyFox

Hammad Bin Idrees | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • You can assign tickets to the relevant team or individual systematically, rather than assigning it manually.
  • The great queue functionality, which reduces response time to customers' queries.
  • You can set up auto-replies on customer tickets and on emails.
Lee Howley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Reduced time to assign and resolve tickets.
  • Increase in transparency as far as when and what employees are working on.
  • Potential to reduce ticket volume via the self help portal for common issues.
  • Extremely high user adoption.
  • Great integration with other major players (Jira, Salesforce, ect.)
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