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BenchmarkONE

BenchmarkONE
Formerly Hatchbuck

Overview

What is BenchmarkONE?

Hatchbuck is an all-in-one sales and marketing software that includes CRM, marketing automation, and email marketing tools. Users can build online forms, manage and segment contacts, engage prospects with relevant follow-up, manage tasks, and track their pipeline.

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Recent Reviews

TrustRadius Insights

Hatchbuck has gained popularity among users who have made the switch from HubSpot, as it offers a cost-effective solution for both CRM and …
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Poor Experience

1 out of 10
May 13, 2020
We are a solo financial planning practice and hired BenchmarkONE (Hatchbuck) to automate marketing email campaigns to prospective clients.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (29)
    4.3
    43%
  • Lead scoring and grading (29)
    4.3
    43%
  • Email deliverability reporting (28)
    3.3
    33%
  • Lead nurturing automation (29)
    3.2
    32%
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Pricing

View all pricing

Lite

$0

Cloud
per month

Pro

$0

Cloud

Agencies

Special Pricing for Qualifying Agencies

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.hatchbuck.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

5.2
Avg 7.6

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

4
Avg 7.2

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

7.5
Avg 8.2

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

3.9
Avg 7.2

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

3.7
Avg 7.2

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

5.5
Avg 7.1
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Product Details

What is BenchmarkONE?

BenchmarkONE (formerly Hatchbuck) is an all-in-one sales and marketing software that includes CRM, marketing automation, and email marketing tools. Users can build online forms, manage and segment contacts, engage prospects with relevant follow-up, manage tasks, and track their pipeline.

Marketing Automation Features

Email & Online Marketing Features

  • WYSIWYG Email Editor
  • Automated Email Responses
  • Triggered Email
  • Scheduled Emails
  • Delivery Tracking
  • Drip Email Marketing
  • Forms
  • Mobile Optimized

Lead Management Features

  • Marketing Lead Database
  • Lead Segmentation
  • Lead Nurturing/Multi-touch Campaigns
  • Lead Scoring and Grading
  • Online Behavior Tracking
  • Automated Sales Alerts and Tasks
  • CRM Integration (Data Sync)
  • Lead Lifecycle Workflows
  • Custom Fields
  • Landing Pages

Social Marketing Features

  • Social Profiles

Reporting & Analytics Features

  • API / Integrations
  • Data Import & Export

Platform & Infrastructure Features

  • API / Integrations
  • Data Import & Export

All-in-One/Other Features

  • E-commerce/Shopping Cart

For B2C customers, BenchmarkONE integrates with Bigcommerce, Shopify and WooCommerce through their Zapier API integration.

BenchmarkONE Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Social Media Marketing Features

  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability

BenchmarkONE Screenshots

Screenshot of See your progress at a glance. BenchmarkONE's dashboard gives you valuable insight into which areas of sales and marketing you should focus on the most.Screenshot of BenchmarkONE's small business CRM makes it simple to track and manage all of your contacts in one spot. BenchmarkONE notifies you when important tasks are due and even sends you hot lead alerts when prospects are ready to buy.Screenshot of Automatically track the pages your contacts have visited on your site, the emails they have been sent, the emails they've opened and the links they've clicked.  Understand their interests to put relevant conversations with prospects and customers at your fingertips.Screenshot of Setting up Email Nurturing campaigns are a snap in BenchmarkONE. You can easily drip relevant content to sales leads and contacts that nurtures them throughout the entire buying process, saving you valuable time and skyrocketing response rates.Screenshot of Create great looking emails using BenchmarkONE's drag and drop email builder, or select a template from our extensive email template library.

BenchmarkONE Video

Visit https://hatchbuck.wistia.com/medias/30j8c5t4gi to watch BenchmarkONE video.

BenchmarkONE Integrations

BenchmarkONE Competitors

BenchmarkONE Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Hatchbuck is an all-in-one sales and marketing software that includes CRM, marketing automation, and email marketing tools. Users can build online forms, manage and segment contacts, engage prospects with relevant follow-up, manage tasks, and track their pipeline.

BenchmarkONE starts at $0.

GreenRope, Ontraport, and Jumplead are common alternatives for BenchmarkONE.

Reviewers rate A/B testing and Mobile optimization highest, with a score of 8.9.

The most common users of BenchmarkONE are from Small Businesses (1-50 employees).

BenchmarkONE Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)100%
Mid-Size Companies (51-500 employees)0%
Enterprises (more than 500 employees)0%
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Comparisons

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Reviews and Ratings

(50)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Hatchbuck has gained popularity among users who have made the switch from HubSpot, as it offers a cost-effective solution for both CRM and Marketing Automation needs. Users have implemented Hatchbuck primarily for segmentation of lists, contact scoring, email marketing, and sales pipeline management. This versatile tool supports sales, marketing, and customer service teams by providing features such as forms, automated campaigns, and tasks that help follow up and nurture sales leads. It also serves as a CRM to track and record details on users, send targeted emails and campaigns, and ensure each customer receives the necessary attention. With its automated campaigns, email templates, and drag-and-drop email builder, Hatchbuck enables businesses to effectively onboard new customers and follow up with existing ones. The software streamlines the recruiting process by allowing for automation and efficient communication with stakeholders. Users find great value in reaching out to large volumes of prospects and clients simultaneously through Hatchbuck, ensuring information is dispersed in a controlled and measurable manner. The software's ability to store customer and prospect databases helps nurture leads through emails and campaigns, while enabling easy contact with customers through newsletters and special announcements. By using Hatchbuck to engage prospects searching for marketing automation expertise, users are able to have educated conversations based on tagged interests. With its ability to replace disconnected CRMs and basic email marketing tools while still providing valuable functionality at an affordable rate, Hatchbuck has become an essential tool for many businesses. Its automated emails, campaigns, tasks, and analytics allow users to easily track communications and reach out to a mass audience. From keeping contacts organized to creating automated email campaigns based on tag/segmentation criteria, Hatchbuck simplifies workflows for better client engagement. The software has found particular use with sales teams who rely on it to keep contact information in one place, progress prospects through the marketing and sales funnel, and ensure the smooth functioning of daily operations. Hatchbuck's ability to track leads and sales, automate the sales process, and allow for dynamic list segmentation has made it a versatile tool across various departments, including marketing, recruiting, and selection departments. Users have found Hatchbuck to be the lifeblood of their businesses, providing essential functions for success. Whether it's used as a CRM, an automated marketing platform, or both, Hatchbuck offers powerful features that cater to the needs of marketing and sales teams. It helps manage marketing lists by automatically unsubscribing bounced emails and tracking recipient actions to target specific messages. The software provides better measurement of email campaign success compared to other tools like ZoHo. Hatchbuck serves as a cloud-based platform for CRM, Digital Sales, and Content Marketing needs. Users rely on Hatchbuck to track sales pipelines and contact information for current and potential customers, especially when working outside the office. Hatchbuck is praised for its affordability, great customer support, ease of use, and features. It is widely used by marketing and sales departments as a CRM and email tool. With options for marketing automation and customer relationship management through automated campaigns, notifications, and pipelines, Hatchbuck has become a go-to solution for organizations across industries. It offers the ability to nurture leads, manage customers, and automate tasks without requiring a full-time staff. Inside and Outside sales teams utilize Hatchbuck to track projects, leads, closed deals, and new contacts. It is also utilized to expand databases and automate marketing email campaigns in financial planning practices.

In summary, Hatchbuck has proven itself as a valuable tool in various use cases. From streamlining sales processes and nurturing leads to managing customer relationships and automating marketing tasks, Hatchbuck offers a range of features that cater to the needs of businesses across industries. Its affordability, user-friendly interface, and robust functionality have made it a popular choice among users who seek an all-in-one solution for CRM and Marketing Automation needs.

Useful Campaign Tracking: Many users have found the software's ability to connect campaigns, deals, and other elements very useful, allowing for a holistic view of their marketing efforts and effective tracking of end-users.

Clear and Simple Reports: Users appreciate the simplicity and clarity of the reports generated by the software, making it easy to understand the data presented and make informed decisions. Several reviewers have mentioned this as a positive aspect.

Helpful Task Feature: The tasks feature is found to be helpful in following up with customers, ensuring that no customer falls through the cracks and helping users stay organized. Some users have specifically praised this feature for its effectiveness in task management.

Limited Marketing Analytics: Some users have expressed dissatisfaction with the marketing analytics reports provided by Hatchbuck, particularly in areas such as competitor website ranking and SEO recommendations. They feel that these features need improvement to provide more comprehensive insights for their marketing efforts.

Lack of Integration Options: Several reviewers have mentioned that they would like to see a real WordPress plugin and built-in landing pages in Hatchbuck, instead of having to integrate with several different providers. They find the current integration process cumbersome and prefer a more streamlined approach within the platform itself.

Limited Customization Options: Users appreciate the recent updates to reporting metrics and email composers in Hatchbuck, but some have mentioned that they desire even more customization options and design choices. They feel that additional flexibility would allow them to tailor their campaigns and emails according to their specific branding needs.

The user reviews recommend BenchmarkOne for contact management and email campaigns. Users also suggest using the API feed, especially for tech companies, and incorporating BenchmarkOne into marketing strategies. Additionally, it is recommended to ask questions to ensure the software meets organizational needs. For small businesses, Hatchbuck is recommended for lead management and email automation. Users appreciate Hatchbuck's high-end features at a reasonable price and suggest comparing different CRM options before choosing Hatchbuck. It is also recommended to take advantage of Hatchbuck's support and resources. Users find Hatchbuck worth trying out for its ease of use and customer tracking features. It is suggested to take advantage of training and support provided by Hatchbuck. Hatchbuck is also praised for its multiple features and contact management capabilities. In terms of affordability, Hatchbuck is recommended as a good alternative to HubSpot. Users suggest taking the time to set up and learn how to use Hatchbuck effectively. For lead generation purposes, it is recommended to use Hatchbuck and choose it for its ease of use and good customer service.

Attribute Ratings

Reviews

(1-25 of 32)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
In sales this is an excellent tool to keep prospects and clients up to date on relevant information about our programs. The software provides a smooth unsubscribe function as well, and manages it so as a user you don't have to pay attention. It will simply stop pinging the people that click Unsubscribe, and continue with the others. You don't have to 'scrub' your lists.
Amanda Layman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's great for SMB agencies who want to track their sales/marketing pipeline and do email automation and contact management in the same place. Possibly larger e-Commerce businesses might not want to use Hatchbuck, since it seems to cater more toward agencies or smaller businesses. It's also great if you're on a budget - they're really robust for the price.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hatchbuck is a great tool if you're looking for a budget-friendly CRM option. It's easy to set up and fairly easy to navigate. Keep in mind that you will need additional tools for landing pages and social media. But even with the additional tools, the price of the software beats many other CRM solutions. This would be my #1 recommendation for anyone that's starting with their CRM efforts.
Charlie Judy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Fantastic for smaller businesses as they begin to establish their brand prominence, create a thoughtful communications cadence with their community, and distribute relevant content for marketing and sales purposes. It is so easy to adopt and use. And it provides much of the functionality the larger providers (e.g. HubSpot) without the noise and distractions.
Kaitlin Rawley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is a good entry into marketing automation for those who don't want to be overwhelmed at the start, nor sunk by high prices. It was a combination of the price, onboarding, and basic capabilities that led to our selection. I expect we'll "grow out of it" in another year or so.

MUCH more appropriate for B2B. Most of my challenges are because my business is B2C. There is a new emphasis on "companies" in the CRM piece that actually becomes a nuisance when your only customers are individuals.
☛Patti Peeples, PhD, RPh | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Hatchbuck is perfect for the small company looking to get a CRM but doesn't have a lot of money to spend. It's a very useful system that lets the user better manage internal resources that are limited (like sales staff), and has helped us get much better organized.
Lori Feldman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Hatchbuck works best for solpreneurs or small workgroups where sharing information is supported. If a sales org has low trust, Hatchbuck won't be a good fit because there is no contact-level security and the "record email" feature is "all or nothing," meaning if it's on, any user will be able to read anyone's email correspondence. We solved this by not turning on the record email feature, but for some businesses, this is not ideal.
Thomas Hollowell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I would say that it's very good for those who like things easy, intuitive, and visual. The personal trainings are AWESOME and I have (and continue) to learn so much. It's going to take our small business to the next level. I would say that it's very good for travel companies like ourself, among any B2C business that might be at a crossroads where they would like to better handle leads and website visitors.
Donald G. Purdy, M.A. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is very easy and intuitive to use and I think is best suited to a smaller company. Although it suits my needs quite, quite well, I'm not sure how its functionality would translate into a larger company with more complex operations. A company may want to ask about Hatchbuck's reporting function, which may not be robust enough for some.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
  • Not ideal for enterprises requiring ERP- level software.
  • Not a great e-commerce solution.

Perfect for service based business [insurance, realtors, plumbers, etc.], small companies where lead generation is essential [ manufacturers, distributors, Chamber of Commerce, etc.]

Non-profit organizations are a great fit due to the cost of entry and list segmentation features within Hatchbuck.
Timothy Beck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I was looking for something to replace Constant Contact and, for the most part, Hatchbuck was the one I chose. It provided more of what I wanted, integrated into our website easily and is very easy to use.
David Gurian | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Both small and large companies alike can utilize it. The simplicity is great and automation is a real winner. It is most appropriate in scenarios where you already have a contact list or an established plan to get emails from contacts. A potential customer should simply talk about their current challenges and let Hatchbuck explain how their product would provide a solution.
Nathan Hovinga | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Hatchbuck would be a great fit for someone looking to get a better understanding of their customers and their interactions with their site and easily targeting and marketing to specific segments, However it is missing some more advanced features and multiple condition based email marketing campaigns.
Derek F. Turner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The types of businesses that wouldn't have a clear use for Hatchbuck are limited in my mind - it's a very flexible platform that serves us incredibly well. Perhaps if you need automatic tracking of calls and emails (to and from), that might get challenging.
Tony Boschert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I feel that the person I met with asked all the right questions and also provided many good ideas for getting the most out of Hatchbuck. He did a great job of really digging into what I was needing and wanting and letting me know how to get those items accomplished.
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