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HCL Digital Experience

HCL Digital Experience
Formerly IBM WebSphere Portal & Web Content Manager

Overview

What is HCL Digital Experience?

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences…

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Recent Reviews

TrustRadius Insights

IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions …
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The WCM Factory

2 out of 10
August 25, 2015
My client is located in more than 35 countries.
As you may imagine each countries has their own business activities and particularity.

The …
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WCM's Review

9 out of 10
March 20, 2015
It is for B2E and e-Newspaper.
We are using this product as Enterprise level Content management across a whole organization which includes …
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Java Applet editor is pain.

1 out of 10
April 04, 2014
We used IBM Web Content Manager for our website content management system and we did support for other companies that used IBM WCM …
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Banco Itaú

10 out of 10
March 04, 2014
Hemos usado este administrador de contenidos para el Nuevo sitio publico de Banco Itaú Chile. Gradualmente hemos introducido esta …
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Popular Features

View all 16 features
  • Role-based user permissions (5)
    5.0
    50%
  • Code quality / cleanliness (5)
    3.1
    31%
  • Admin section (5)
    3.1
    31%
  • Page templates (5)
    1.1
    11%
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Pricing

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N/A
Unavailable

What is HCL Digital Experience?

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content,…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Umbraco CMS?

Umbraco is an open-source .NET Core CMS with over 700,000 active installs worldwide and with more than 200,000 active community members. It was first released on February 16th, 2005, and is still to this day an open-source project backed by a commercial company. To ensure Umbraco is always running…

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Product Demos

Learn What's New in HCL Digital Experience

YouTube

XDT Video Manager - Built for HCL Digital Experience

YouTube

HCL Digital Experience 101

YouTube
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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

5
Avg 8.0

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

4.1
Avg 8.1

Web Content Creation

Features that support the creation of website content.

2.9
Avg 7.6

Web Content Management

Features for managing website content

1.9
Avg 7.1
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Product Details

What is HCL Digital Experience?

HCL Digital Experience Competitors

HCL Digital Experience Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).

Amaxus CMS (discontinued), Microsoft SharePoint, and Oracle WebCenter Content are common alternatives for HCL Digital Experience.

Reviewers rate WYSIWYG editor highest, with a score of 7.

The most common users of HCL Digital Experience are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(35)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

IBM Web Content Manager has been widely utilized by Enterprise Content Management departments to implement customized digital solutions for clients in various industries, such as Health, Insurance, and Telecommunication. This versatile platform has proven instrumental in addressing a range of business challenges and requirements. With its latest releases, the platform has significantly improved usability, making it more user-friendly and accessible even for non-technical users.

One of the standout use cases involves a client with a global presence in over 35 countries. Each country had its own unique business activities and requirements. The client needed a robust and multi-language CMS that could be easily managed by their marketing teams, without extensive IT knowledge. IBM Web Content Manager seamlessly met these demands, empowering content authors while ensuring consistency across multiple regions.

The product has also been recommended for its capabilities in customizing workflows, delivering personalized content, fostering interactive and collaborative features, and enabling syndication of libraries. Furthermore, IBM Web Content Manager has played a crucial role in the development and revitalization of Banco Itaú Chile's public site. Through gradual adoption in version 7, the technology helped transform their online presence.

Organizations have leveraged this product for enterprise-level content management across Intranet and Internet applications. It has facilitated federating Java applications onto a single support node for streamlined promotion and contributed to maintaining a global approach to federation with regards to document usage, versioning, and publishing. In addition, IBM Web Content Manager has proven effective in addressing user interface problems through implementing UI in JSR286.

Moreover, the platform has successfully driven corporate customer websites while integrating marketing and eCommerce sites to provide users with a consolidated experience. Clients have utilized IBM Web Content Manager to build content-driven websites or web portals comprising various components such as sites, site areas, web content objects, and library resources.

An insurance client found value in using IBM Web Content Manager to publish marketing materials like brochures, publications, news, and articles. Additionally, the tool has been employed for website content management and providing support to other companies utilizing different versions of IBM WCM.

Furthermore, IBM Web Content Manager has played a pivotal role in the installation of IBM WebSphere Portal systems and IBM Connections Systems while offering technical assistance to customers.

Overall, IBM Web Content Manager offers a comprehensive suite of features and functionalities that cater to diverse use cases across industries. Its recent usability improvements have made it more accessible to non-technical users, empowering marketers to take control of content creation and management.

Helpful Preview Environments: Many users have found the different preview environments in IBM Web Content Manager to be helpful in visualizing how the page will look once the information is published. This feature has been praised by multiple reviewers for its ability to provide a clear understanding of the final user experience.

Out-of-the-Box Content Syndication: The out-of-the-box content syndication feature in IBM Web Content Manager has been appreciated by several reviewers. This feature allows contributors to publish multiple content and pages simultaneously, improving efficiency and streamlining the publishing process.

Personalized Role Management: Reviewers have highlighted personalized role management as a strong tool in IBM Web Content Manager. This feature enables users to manage custom content actions, such as viewing, editing, deleting, and publishing or expiring contents. Its flexibility and effectiveness have been commended by multiple users.

Difficult and lengthy task to apply multiple changes to an authoring template: Several users have found it challenging and time-consuming to make multiple modifications to an authoring template in IBM WCM.

Struggles with outdated content: Some reviewers have experienced issues when dealing with content that has not been updated for a long period of time, causing the tool to struggle in managing it effectively.

Complex set-up, configuration, and integration: Many users have expressed frustration over the lengthy process required for setting up, configuring, and integrating IBM WCM. They have mentioned that tasks like installing a new node or deploying tasks were not straightforward despite the availability of well-documented steps.

Users have provided several recommendations for improving the product. They suggest enhancing the samples and guides for developers, providing certification programs, and offering training tutorials to enhance the user experience. Users also appreciate the great user support provided by the product. Furthermore, users note that the product's longevity in the market has allowed it to outlast competitors in the Horizontal Portal and Digital Experience Platform categories. They highly recommend the product to other users and banking clients.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to drive the corporate customer website. We use HCL DX to merge the marketing site and the eCommerce site and give users a consolidated experience. We are moving forward with plans to use DX to drive customer self-help functions on the site and to unify this experience with the tools the inside sales support team uses. The idea is to break down siloed applications and refactor them as components that will allow the various component pieces to be shared using the DX framework to compile experiences appropriate for the customer and employee.
  • Content Management
  • Personalization
  • Site aggregation
  • SEO management
  • Documentation of functions
  • Education
HCL DX does really well at managing and maintaining the site. It allows the business to basically maintain the site while IT spent time developing new and enhanced functions. The main issue I currently have with HCL DX is not directly with the product but it does play a role. It is difficult finding skilled resources to support HCL DX in my experience.
  • Ease of use for the business users.
  • Ease of maintenance.
  • Flexibility and options with deply.
  • It allowed the Avnet Marketing team to take control of the site and maintain and update it without involving the IT team in the day-to-day operation. This opened up opportunities to speed up enhancements from IT but also opened possibilities to offer special services and functions to core customers and suppliers.
Each of the options had good points and bad points. Building a site with tight integration to HCL Commerce and SAP backend systems was just easier with HCL DX. Security is also a concern and HCL DX provided better fine-grained security across the board. HCL DX also allowed us to use multiple technologies and maintain a cohesive feel across everything.
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