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HCL Unica

HCL Unica

Overview

What is HCL Unica?

HCL Unica (acquired by HCL Technologies from IBM in late 2018) is a suite of enterprise marketing management tools including marketing automation with cross-channel campaign management, budgeting and forecasting, project workflow management, asset management, brand management and spend management.

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Recent Reviews

TrustRadius Insights

Versatile Selection Process: Users have found the selection process in the software to be versatile, allowing for both simple merge/purge …
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IBM Unica

7 out of 10
February 25, 2015
We use IBM Unica to manage all of our email marketing campaigns and a large number of direct mail and telemarketing campaigns. We use the …
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Unica old shool

7 out of 10
February 04, 2015
Unica is being used in our Marketing Department only. We use it to target email our members. Unica Predictive Insights helps us target the …
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IBM Unica Campaign Rocks!

10 out of 10
March 28, 2014
IBM Unica is used as a marketing platform for full service and self service clients. We build and support our client's marketing databases …
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Overall A Great Tool

8 out of 10
March 25, 2014
We use Unica Campaign to build list pulls for email campaigns. It is easy to do segmentation, schedule runs and transfer files to vendors …
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Out of Date. Better Options Exist.

3 out of 10
February 07, 2014
NetInsight is used by a number of people in the organization for web analytics. We use it to see how many site visitors there are, to …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is HCL Unica?

HCL Unica (acquired by HCL Technologies from IBM in late 2018) is a suite of enterprise marketing management tools including marketing automation with cross-channel campaign management, budgeting and forecasting, project workflow management, asset management, brand management and spend management.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/us…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

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Product Demos

HCL Unica Discover - B2C Cart Abandonment Demo Pack

YouTube
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Product Details

What is HCL Unica?

HCL Unica (acquired by HCL Technologies from IBM in late 2018) is a suite of enterprise marketing management (EMM) software that include marketing automation with cross-channel campaign management, along with budgeting and forecasting, project workflow management, asset management, brand management and spend management. Unica Campaign, Unica Marketing Operations, and Unica Interact are the foremost products in the suite.

The product is geared towards large B2C customers, and is available as either a Saas or an on-premise offering.

HCL Unica Features

  • Supported: End-to-end campaign management
  • Supported: Campaign measurement and reporting
  • Supported: Deeper customer relationships

HCL Unica Screenshots

Screenshot of End-to-end campaign managementScreenshot of Faster campaign creation

HCL Unica Video

Learn more about UNICA: https://hclsw.co/unica-page Personalization, customer journeys and delivering messages in any channel are top of mind for CMOs today. In this video, we show how Unica is tackling CMO's biggest marketing challenges. #UNICA #UNICAIsBack

HCL Unica Integrations

  • Aprimo
  • Oracle Siebel Enterprise Marketing Suite (discontinued)

HCL Unica Competitors

HCL Unica Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HCL Unica (acquired by HCL Technologies from IBM in late 2018) is a suite of enterprise marketing management tools including marketing automation with cross-channel campaign management, budgeting and forecasting, project workflow management, asset management, brand management and spend management.

Adobe Marketing Cloud, Aprimo, and Uptempo are common alternatives for HCL Unica.

The most common users of HCL Unica are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Versatile Selection Process: Users have found the selection process in the software to be versatile, allowing for both simple merge/purge processes and the use of raw SQL queries. This flexibility has been appreciated by multiple reviewers.

Efficient Campaign Flowchart: The campaign flowchart feature has been highly praised by users for its efficiency in managing multiple channels and campaigns within a single flowchart. This capability has been mentioned by several reviewers as a standout feature of the software.

Contact History Management: The Contact History feature has received positive feedback from users as it facilitates effective management of contact points with customers or prospects. It also allows for providing compliance information or responding to complaints. Multiple reviewers have expressed appreciation for this valuable functionality.

Lack of Data Visualization: Some users have mentioned that IBM Campaign lacks data visualization within its module, making it difficult to interpret and analyze campaign data efficiently. This limitation can hinder their ability to make informed decisions based on the data.

Limited Integration with Outbound Channels: Several reviewers have expressed the need for greater integration of real-time capabilities with outbound channels like email, SMS, Facebook Fanpage, and Twitter DM broadcasts. They feel that this lack of integration limits their ability to effectively engage with customers across multiple channels in a timely manner.

Complexity in Transporting Projects: Users have reported difficulties in transporting projects between development, test, and production environments. This can lead to inconsistencies and errors during the campaign management process. Simplifying the process of transferring projects between environments would greatly improve efficiency and reduce potential issues.

Based on user reviews, the following recommendations are commonly given for using Unica:

  1. Seek help from IBM or an approved consultant for training and migration to ensure a smoother transition.

  2. Ensure proper data gathering and training before moving into UAT and go-live to maximize the potential of Unica.

  3. Prepare for growing pains with training and implementation by investing in appropriate resources and consultants if needed.

These recommendations highlight the importance of seeking professional assistance, data accuracy, thorough training, and being prepared for challenges when using Unica as a marketing automation tool.

Attribute Ratings

Reviews

(1-15 of 15)
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Eric Bahme | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • We’ve been able to send out Thousands of communications and generate over 1 billion touches per year because of the speed and flexibility of the tool.
  • We’ve helped our marketing partners achieve or exceed some very lofty goals in the past two years because of the tool
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It helps my clients drive their business which in turn, drives more profit for them.
  • It helps my clients determine what works, and what doesn't work, in terms of their social marketing campaigns.
  • It helps navigate proper budgeting through determining what clients' users respond to, and what they find unique.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Positive impact on ROI as able to target right people at right time.
  • Ideal case is when using the campaign management, e-message and cognos under one roof, able to do the analyze the results in shorter time.
  • When using Cognos integration with Unica, capturing the results and analyzation done pretty quick and appropriate steps has been taken before next communication.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • I think that the primary impact on ROI is by being able to very quickly build and execute new campaigns therefore allowing faster response to market trends
  • another primary impact is on user efficiency - being able to copy last month's or last year's campaign to this month (ie. the Valentine's Day camaign) edit and execute quickly.
  • another strong point is in being able to review the campaign and see what was really done in all components - auditing.
Score 4 out of 10
Vetted Review
Verified User
  • We are only using Unica for the selection part of campaigns, I think things go twice as slow as before when we were working in SAS, but it is difficult to compare, as the people doing the work in SAS had all up to 20 years of experience and those working with Unica now are all new people. The people who liked to do the campaign selections with SAS did not like to work with UNICA, so they left, and with them also their experience.
Tim Biddiscombe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Marketing automation & reusable functionality allows for extremely sophisticated & reactive marketing campaigns to cover every aspect of consumer journeys with a minimal headcount.
  • Improved ROI. Better targeted campaigns reduce broadcast costs while increasing uptake, especially if you can link a web analytics datasource into Campaign, e.g. for abandoned basket campaigns.
  • Through realtime capabilities, highly personalised versions of the web site for each individual customer, based on their marketing data (what we know), and information from the website (what they are doing right now).
Score 10 out of 10
Vetted Review
Verified User
  • Complex marketing campaigns can be implemented quickly and accurately, which drives quicker responses and conversions.
  • The tool allows non technical users to implement marketing campaigns utilizing focused business criteria that drives a higher ROI.
Brent Banning | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Automation - allows employees to be more productive and allow better analysis on the data, opposed to time spent building campaigns that run a on regular schedule.
  • Minimal downtime - pushing through the regular patches and updates from IBM is key to maintaining the environment but it is a very simple process.
  • Improves processes and removes risk by the use of templates for campaigns, allowing a predefined set of inclusions and exclusions based on campaign type (acquisition or retention) and channel (OTM, DM, eDM, SMS).
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