January 31, 2014
Score 10 out of 10
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Pros and Cons
- When any company implements a new program they have specific needs that they want customized for them. Healthcare source did a great job providing excellent customer service to our HR and IT professionals working behind the scenes to help us maximize the programs potential at our organization. They did not limit us to any standard uses or prohibit us from reaching our internal goals. Some examples include specialized reports, data uploads of employee data and time frames for our annual reviews.
- They provided us with training and retraining and more training on using the system. This included training new members of our team when we had turnover in HR and inviting us to conferences and webcasts regularly.
- The presentation of the software was very appealing and that may seem small but it really helps appeal to the employees that use it for their reviews.
- The communication between our HR IS system and their platform was cumbersome, this is always a tough spot to work with when trying to get two systems to communicate without having to rework the data. We did reach a point of success and it was due to the work on both sides.
- I would have liked to have seen the way other healthcare organizations used the system.
- It took a long time to get a chance to meet some of the team members from HealthcareSource due to our locations and once we did have a face to face meeting I felt much more connected with the team.