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Dropbox Sign

Dropbox Sign
Formerly HelloSign

Overview

What is Dropbox Sign?

HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.

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Recent Reviews

I like Dropbox Sign.

8 out of 10
October 26, 2023
Incentivized
I use dropbox sign to send contracts to clients and have them sign and send them back. Sometimes when they have forms for other …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud

Essentials

$15

Cloud
per month

Standard

$17.5

Cloud
per month starting at two users, per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.hellosign.com/info/hs…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Dropbox Sign Product Tour

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Product Details

What is Dropbox Sign?

Dropbox Sign is a way to sign and request signatures securely online. Users can add legally valid signatures to any agreement from new-hire offer letters to loans to sales contracts to NDAs. Its user interface, admin controls, document tracking, and enterprise-grade security make it more secure than pen and paper methods and come default out-of-the-box.

How it works:

Prepare and Send
Upload documents that need signing to Dropbox Sign from cloud storage or a computer. Then, drag and drop the fields to sign. Finally, add the signer's email address and click send.

Sign
Signers are notified with a link to sign the document on their device. Once signed, completed agreements are immediately available to view in the user's Dropbox Sign account.

Manage
The Dropbox Sign dashboard tracks the progress of signature requests, automatically sends reminders to signers, and lets users view all signed documents. The branding can also be customized and access for team members is managed inside the account settings.

Dropbox Sign integrates with apps like Salesforce, Slack, Oracle, HubSpot CRM, and Microsoft Word so documents can be sent for signature directly from them. Dropbox Sign also integrates with cloud storage services like Dropbox, Google Drive, Evernote, Box, and OneDrive, so signed documents can be automatically saved found later at anytime in a preferred cloud storage accounts.

For deeper functionality, embed eSignature functionality directly into an app or website with the Dropbox Sign API. Features like embedded signing, custom branding, and embedded templates create an in-product signing experience. Dedicated API support team helps users to get a secure and reliable signature experience with faster implementation.

Dropbox Sign's intelligent forms guide users through documents without presenting unrelated questions or asking for repetitive information like “name” or “date”. Also, data from completed forms is automatically sent to third-party systems.

Dropbox Sign Screenshots

Screenshot of drag and drop fields for any document to create an e-signature documentScreenshot of signer settings that can be used to distribute agreementsScreenshot of Notifications of completed signaturesScreenshot of uploading a documentScreenshot of Admin homepageScreenshot of template creation

Dropbox Sign Video

An introduction to Dropbox Sign

Dropbox Sign Competitors

Dropbox Sign Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States of America, Canada, United Kingdom, Ireland, Australia, New Zealand, Singapore, Germany, France

Frequently Asked Questions

HelloSign is an electronic signature software offering acquired by Dropbox in early 2019. It includes features such as customization for businesses of any size and bank-level security.

Dropbox Sign starts at $0.

PandaDoc, DocuSign, and airSlate SignNow are common alternatives for Dropbox Sign.

Reviewers rate Usability highest, with a score of 9.2.

The most common users of Dropbox Sign are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(406)

Attribute Ratings

Reviews

(1-25 of 175)
Companies can't remove reviews or game the system. Here's why
Ivan Popov | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
My experience with Dropbox Sign's G2 marketing campaign left me feeling pretty let down. It just seemed like they weren't being totally upfront with their customers. And when it comes to the product itself, I've gotta say, it's not exactly blowing me away. Plus, I've heard some worrying things about security issues. Honestly, I wouldn't feel right recommending it to anyone, especially if they're concerned about keeping their stuff safe. I use sign for two of my businesses and considering different product at this time.
  • Nothing
  • Not a lot
  • Negligible difference
  • Security
  • User experience
  • Core functionality
I've really given Dropbox Sign a fair shot, but I just can't bring myself to recommend it to anyone. Security is a big deal for me, and unfortunately - in my experience, it falls short in that department. Plus, when it comes to using it, I feel the whole experience is just kind of meh. It's not terrible, but it's definitely not wowing me either. And then there's the price... For what they're asking, in my opinion, there are definitely better options out there that offer more bang for your buck. All in all, I'd say it's worth exploring other alternatives before committing to Dropbox Sign.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Dropbox Sign to sign contracts between me and new clients. They make it super easy to quickly and easily sign documents with someone you are working remotely with.
  • Easily upload and organize documents to be signed
  • Allows you to add templates so you can save time
  • Makes it easy to place the signature boxes, etc., on each document
  • Quickly sends the document to the other party and reminds them to sign
  • I can't think of anything that I would like to see improved
I think Dropbox Sign is for you if you are in need of a platform that lets you easily and virtually sign documents or contracts. Especially if you are working remotely with clients, this makes it super seamless to send new clients docs without them having to figure out a way to sign and return them.
October 26, 2023

I like Dropbox Sign.

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use dropbox sign to send contracts to clients and have them sign and send them back. Sometimes when they have forms for other organizations they need to fill out, I will add the fields in dropbox sign and have them complete the paperwork there. It's often easier for them to do that than to create an editable PDF. I've gotten good feedback about this process!
  • Easy for clients to use.
  • Easy signing flow.
  • Integrates with google drive.
  • Annoying that I have to pay for Sign and Fax separately.
  • Should have one account with Sign and Fax.
It's really good for uploading documents that have already been created and adding a few fields. My clients have found it easy to use, and I haven't ever had to explain what to do or how to sign up. It can be time-consuming to set up if there are a lot of fields that need to be filled out. I had issues once where a client's name was very long, and it was being cut off in the final document.
July 21, 2023

Dropbox Sign Rocks!

Paola Cedeno | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use it for contract signatures, W-9 forms, board meeting minutes which are signed by our board president, MOUs, agreements, and amendments. We also use it for staff to sign acknowledgments of policy and procedures. We honestly use it for anything that requires our clients to sign or if something external needs to be signed by our internal staff now that we work in a hybrid environment.
  • Easy to use.
  • Nice customer service.
  • Good instructions.
  • Allowing to create folders to organize the contracts.
  • Being able to edit the contract if an email is incorrect instead of cancelling.
  • Being able to create a template to allow to the cc person to stay.
I think it is great to send out contracts and get signatures, any scenario where we need to either sign or get a signature I think it is great - area to improve is when sending a template like the W-9 forms we have to constantly enter the email of the person who needs to get cc'ed with the completed form.
Score 1 out of 10
Vetted Review
Verified User
I personally feel so sick of the games and the run-around with Dropbox Sign. Called 4 times before I was billed asking them how to remove my credit card or stop auto billing but it was my experience, they did neither. In my experience, they canceled my plan but billed me $1630 anyways! I am personally disgusted by their lack of ethics. Also, I believe there are far less expensive options!
  • In my opinion, waste your times with customer support
  • In my experience, they bill you and refuse access to service
  • In my experience, customer service
  • In my experience, cancelling autobilling
  • In my experience, removing credit card without adding a new one
  • In my opinion, not holding people hostage to their subscription
In my experience, it works for digital signing but so do dozens of other less expensive services with all the same features and more. Auto send sign request, etc. In my opinion, same basic stuff but fewer features than other ones like Zoho Sign, SignNow, and many other ones.
Laura Yazdi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dropbox Sign to send and have contracts signed by my clients. This software helps with following and reminding clients who have not signed as well as making it easy for them to sign the documents. It also helps keep my signed documents in one place and very easy to find.
  • Ease of use
  • reminder to signees
  • easy to insert signatures, dates, names and text
  • Allow editing of docuement once it has been sent if there is an error.
  • Allow folders to organize multiple signed contracts from different clients
It is perfect for both my real estate and social media businesses. It is also great for miscellaneous contracts that I need to send and sign.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Dropbox Sign to have tenants sign documents with other organizations on MOUs, etc. It eliminates having to make the signee come into our office and make unnecessary trips when they can open their computer and sign the document. Dropbox Sign is used almost daily and is very user-friendly.
  • Very easy to use
  • Enhanced contract speed
  • Enhanced security
  • Lower transaction cost
  • Sometimes compatibility issues
  • Risk of unverified signer
Some of our clients are elderly and unable to make a trip into our office for a wet signature, Dropbox Sign eliminates this problem.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I used Dropbox sign to have my clients and recruited candidates to sign official documents and agreements.
  • Extremely user-friendly and mobile-friendly, I can have clients sign anywhere and anytime.
  • Very easy to duplicate a contract and use templates its so fast and great.
  • great pricing.
  • It would be great if, once you sent a contract, you could edit that contract without having to re-upload and resend it to clients.
Dropbox sign is great to have anyone sign any time of agreement or contract.
Score 9 out of 10
Vetted Review
Verified User
Cloud storage initially, changing a paper based office to an electronic office - what a great relief to do this! Manual signatures to E signatures - why did I not see or use this functionality sooner? What a Godsend! Thsi has improved efficiencies way above my expectations as clients do not have scanners, cannot come in or keep appointments.... blah blah blah. I can even monitor outstanding E signatures through the automatically pending emails.
  • E signature for getting clients to sign who don't have scanners and find an excuse not to do it - no excuses now!
  • E signature for ensuring everything is properly signed and where to sign
  • E Signature for compliance and state stamping purposes - yet another great attribute
  • All of my product providers need to recognize this as E signing software - not quite there yet
  • It would be great if would specifically sync in with the product providers that accept this E signing format
  • The dating format would be better if it defaulted to Australian ways i.e. day/month/year
Why did I not do this sooner!
E signing and storage all in one.
It assists in compliance orientated documentation for my very compliant profession, and also creates an audit trail.
What more could I ask for?
I have contractual agreements which must be signed by a due date and this platform really assist in making this a reality.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Whenever files such as photos, documents, and videos need a signature, this tool is a great assistance that fully functions. I love how this tool works because it's convenient, and user- friendly.
  • adding signatures on files
  • easier to navigate
  • simple but meaningful functionalities
  • For the whole duration that I used this tool, I love how it operates. user-friendly, easier to navigate.
I really have a problem of how should I do this certain things, but thankfully, reusable templates, and reminders are available, hence made my work easier.
Score 9 out of 10
Vetted Review
Reseller
Dropbox Sign is a tightly integrated solution into the PageUp platform, enabling customers to easily generate documents during the recruiting process which include eSignature requests. This enables our clients to get offers of employment and contracts to candidates rapidly whilst providing a simple eSignature flow to receive completed documents instantly. They've been a great partner for PageUp and our customers.
  • Easy setup
  • Simple user experience
  • Good support
  • If anything the customer purchasing process for our clients could be a little more efficient
Dropbox Sign is a great tool for providing an embedded eSignature flow in our SaaS product. They are a great partner to support our engineering team and ongoing support and partnership management
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use DropBox Sign daily - to sign from contracts to policy acknowledgment/consent forms. It is fairly easy to use and navigate. How it is simple to set up a template and use the same wording and format for everyone you may send it to. However, when using Bulk Send - you will have to be careful and patient as sometimes there are glitches due to the volume of people you are sending your document to.
  • Easy to navigate.
  • Able to send to multiple people at a time.
  • Keeps track/comes with a trail for legal purposes.
  • Glitches in bulk send.
If another department needed you to send something on their behalf, if you need acknowledgment from all employees of policy changes If you are introducing a new system into your processes.
Elyse Meyer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to send contracts for signature. It helps to speed up the time to close and also integrates with our CRM to track this activity in HubSpot. We find it useful to automate the process and improve efficiencies.
  • automation with CRM
  • improve time to close
  • optimize processes
  • More complex integration with HubSpot and other CRMs to deliver contracts from the CRM directly.
We find it's great to send any type of contract for our business whether it's a proposal for sales, NDA, etc. It helps to keep track of these items not only in DropBox, but also in our CRM tool.
Jake Thomaier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dropbox was easy to use for my clients for e-signatures and follow up. It was a semi-weekly use for me.
  • Validated e-signatures
  • E-signed document verification
  • Documents retrievable anytime
  • Ease of use
  • Help buttons for the more complicated steps
Great for business use for e-signatures on follow up loan documents, secure website for client's security, okay for less sophisticated users, but could be simpler for older or less tech savvy clients. I had to re-send and call to re-assure some people it was okay to use.
Scott Rosenblum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I namely use it for contract signing and the occasional letter to a client that needs my signature. Also I use it when a digital signature is needed for documents for admin/official purposes, like tax forms to the IRS.
  • It makes it easy to put fields into a document
  • The price is right for my needs
  • the audit trail it provides is important
  • Nothing that I can think of, but honestly, it is not a product I use or need daily
If you need a cheaper alternative to DocuSign and you only need it for digital signatures, then it is a great alternative to Adobe Acrobat. Also for the free package, they offer three signatures a month which is not a bad deal if you don't need these kinds of services regularly.
Lesa Edwards, MPA, CJSS, MRW, ACRW, CELDC | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
As a solo practitioner, I wanted to go from a home-grown, unsecured contract process to something more professional and secure. I use Dropbox Sign for onboarding all clients, with two primary purposes: to walk them through the process we will be engaging in (managing expectations) and securely take their payment information.
  • It is easy to send out contracts with Dropbox Sign
  • I like how professional it looks to my clients
  • It makes it easier for my clients to complete and return than the homegrown document I was previously using
  • The only thing I can think of is, when I send out multiple contracts at the same time, I can't tell which one is for which client (I send the documents to me first to fill in specifics on the package they are purchasing). Because of this, I've started sending one at a time, waiting for it to arrive in my inbox, completing it, then sending it off - before starting another contract.
It has served me well as a solo practitioner, so I would recommend it to other coaches/resume writers like me. I don't have a frame of reference for how it would serve larger organizations. I can't think of a scenario where it would be particularly inappropriate.
January 07, 2023

Dropbox Sign Bravo!

Score 9 out of 10
Vetted Review
Verified User
All of our contracts are done via electronic signature and are unique to each client. Even without using the template feature, this is very easy to do.
  • Efficiency
  • Time Stamped
  • Easy user Interface
  • Clients think they have to sign to read the agreements. The button to view and/or download should be easier to find.
  • Customers of yours (us) should have a choice of whether a client can download or only view onscreen a contract before signing.
We were users of Hellosign when Dropbox Sign purchased the software. We were worried it would become ignored. So far incredible they have done is to improve the product. Bravo!
December 28, 2022

Great for any user!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I work with a variety of professionals all over the country. Dropbox sign allows me to get important documents signed no matter where the client is.
  • Easy to use
  • When the system sends a reminder to a client that they have a document to sign I would also like a copy of that email
I am able to get contracts signed by people that work all over the country quickly. This product is great!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great functionality and ease of use at a reasonable price. We use Dropbox sign at our organization with our team of freelancers with whom we work on a contractual basis. It is legally binding and saves the hassle of having to meet them in person to sign documents. It is easy to use, and reminders can be sent out with a single click.
  • Able to save templates.
  • Drag and drop system is easy to use.
  • Legally binding.
  • Extend support for .pages documents would be helpful.
Fast, convenient and reliable. We highly recommend Dropbox Sign for small, medium organisations, or even self-employed individuals to send out contracts to your employees and clients.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I currently use Dropbox Sign weekly. I run a large-scale influencer program where I need lots of contracts tracked and signed. Dropbox Sign has allowed me to stay on top of when Influencers have viewed and ultimately signed our contracts. It super easy to create templates and one-off documents for signature. I love the feature that remind a busy influencer that we are still awaiting their signature.
  • Reminders
  • Easy Templates
  • Cross functional signatures
  • Timely Updates
  • When working with an influencer who has an agent, the agent might want to review prior to the influencer reviewing and signing, so having a viewer but not a signer approve the doc before the other party gets it would be helpful.
  • sometimes logging in is difficult and the page doesn't always load.
  • Would like a phone number text box as an option instead of "fill in text box".
Cross functionally this product is great and the reminders/ email notifications are super helpful. Also signers who are not familiar with Dropbox sign have no problem using the tool. I find it super user friendly. I have found its a little harder to use when a signer has an agent (not a party signing the doc) and the agent wants to review prior to the person signing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have used many signing services, and hello sign is by far the easiest to use and most reliable. I love that it auto-detects fields from a PDF as this greatly saves time in sending standard IRS, SBA, or our own documents as we only have to add a signature field and don't have to add every single field like we have had to do with other signing services. Also, our clients constantly report that they find it very easy to sign in on their phones.
  • Works well on mobile devices.
  • Auto detects PDF fields.
  • Is very easy to use and auto fills emails as you type them.
  • Doesn't recognize signature fields in PDFs.
  • Signing links don't support multiple signers.
  • Doesn't work well with word docs.
It is well suited to any business which has its customers fill out or sign documents. It is good for both contracts and applications and information gathering. Also good for contractor docs. Not sure what it isn't suited for as it fills all of our needs. We use it a ton.
Tatiana Stone | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I use Dropbox Sign to have new clients sign a contract. It means they don't have to print and scan or use a PDF editor.
  • It's easy to use
  • I prefer the way that Jotform has its forms set up. I use them for photo/video releases for interviewees. If Dropbox Sign were laid out a little more like Jotform, I might consider using Dropbox Sign instead.
It's been great to get new clients to sign contracts. It's been less appropriate for general photo/video releases.
December 18, 2022

Hellosign the best.

Kelin J. Angulo C. | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use this application to send documents to be reviewed and signed by our clients; it is fast and easy to use, and some clients report having problems signing and finishing documents because when the document has a box that needs to fill it up, all of them needs to have a character in or the documents will not going to be close and send it back, I just ask our clients if the question does not apply to them just write NA.
  • Easy to create a document.
  • Easy to find a document.
  • if one box is not required aloud the signer live it entry.
It works for our company, but it needs to improve when I need to use more than one template at a time; it asks to send it to a different user. I have to go around and write the name first and, in the second slot, add the last name first but use the same email address for both.
December 18, 2022

Great Signature Platform.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is a great software that I use to send out contracts to my clients. I chose Dropbox Sign because their competitor DocuSign puts a limit on the number of documents you can send, which I felt was ridiculous. Very easy to use, and I find that it saves me a lot of time in my day-to-day compared to several other signature platforms I have used.
  • Collect Signatures.
  • Allow for multiple Signatories.
  • Follow Ups and Reminders.
  • Easy to fill out documents people want me to as well by uploading them into my dropbox sign for my own fill in.
  • It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document.
Great for getting collaboration and docs signed. It could use some help in creating templates but allowing the boxes to transfer to multiple docs instead of tying the template to a single doc.
Christine LeViseur Mendonça | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Dropbox sign for all of my client's projects as well as my own. It has decreased the time and effort it takes to send contracts as well as letters that need to be countersigned tremendously. The fact that it's integrated with Dropbox also makes it easier to keep track of executed versions.
  • Sign order.
  • Storage of executed documents.
  • Reminder emails.
  • I would like more documents allowed per month before going up a level.
  • If a document was not fully executed - I am not sure it should count.
  • The initial interface between Dropbox and Dropbox sign is still kind of wonky -- Why do I need to keep logging in?
I really like that Dropbox Sign is apart of a suite of solutions that are complimentary.
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