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If we are talking about the support of the customers for the Hero program, I would have to say that in my experience it diminished each year. At our school at the beginning there was a lot of participation, when we had an administrator who was excited about it and worked at helping the students buy-in. As the years went by, the teachers who found it helpful in their classroom management continued to use it with fidelity. The new teachers who were not familiar with it were not buying in because there was no longer an administrator who was excited about the possibilities. It became just one more thing that the new teachers had to learn and it was not a priority and so it became less effective each year.