Name: hi.guru
Price: 9 USD
Author: hi.guru

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Org Chart

Procurement

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Cybersecurity Consulting

Data Virtualization

Dynamic Application Security Testing (DAST)

Electronic Data Interchange (EDI)

Fraud Detection

HTML Editors

IT Service Management (ITSM)

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Password Management System

Relational Databases

Remote Monitoring and Management

Software Defined Networking (SDN)

Traffic Switching

Virtual Private Network (VPN)

Virtualization Management

Voice Recognition

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Landing Page

Marketing Automation

Marketing Resource Management

Mobile Marketing

Presentation

Social Login

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Antivirus

User and Entity Behavior Analytics (UEBA)

Security

Auto Repair

Equation Editors

Insurance Agency Management

Legal Research

Library Management

OSS/BSS (Operations Support/Business Support)

Real Estate Property Management

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hi.guru is a platform designed to facilitate instant business-to-customer communication, offering a unified messaging solution for enterprises and smaller businesses. According to the vendor, hi.guru caters to a wide range of professions and industries, including customer service, sales and marketing, field services, hospitality, and e-commerce.

## Key Features

**Real-time conversations**: According to the vendor, hi.guru enables businesses to engage with customers in real-time throughout their journey, from sales to service and support, ensuring prompt and efficient communication.

**Rich media**: The vendor claims that hi.guru supports the exchange of various types of media, such as images, videos, audio, files, and locations, enhancing conversations and reducing communication barriers.

**Channel of choice**: According to the vendor, hi.guru provides the flexibility to create a user-friendly live chat function on websites and offers a WordPress plugin. It also allows businesses to manage multiple websites within a single account and customize customer attributes based on specific criteria.

**Mobile SDK**: The hi.guru SDK allows businesses to incorporate two-way communication into their mobile apps, according to the vendor. This enables centralized management of inquiries from app users and provides insights through app download and activity reports.

**3rd party channel support**: hi.guru seamlessly integrates with popular messaging channels such as Facebook Messenger, Twitter, WhatsApp Business, WeChat, Telegram, and Text (SMS), as claimed by the vendor.

**Smart message routing**: According to the vendor, hi.guru offers customizable message routing options based on predefined algorithms, instantly involving the appropriate individuals within the organization to improve outcomes. This ensures a seamless customer experience by determining whether a human or bot should handle specific parts of the conversation.

**Practical AI Applications**: The vendor states that hi.guru combines human brilliance and AI to provide solutions to complex business problems. By leveraging machine learning and human intellect, hi.guru aims to create cohesive teams for addressing customer queries.

**Ask for a Guru-bot**: According to the vendor, hi.guru allows businesses to design and build process chatbots or advanced chatbots with Natural Language Processing (NLP). These chatbots can be verified and controlled by a human or handle conversations end-to-end.

**Third-party bot support**: hi.guru claims to support leading AI providers such as IBM Watson and SAP Conversational AI, enabling businesses to easily access and deploy independently created bots.

Basic

Help.com Chat

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

hi.guru

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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hi.guru

Overview

What is hi.guru?