Amazing protection with HID DigitalPersona
Its our safety net to protect us from phishing attacks and protecting us from outside malware attacks. Its super easy to set up and use. …
Starting at $3.75 per user per month
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What is HID DigitalPersona?
HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and…
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Pricing
HID DigitalPersona
$3.75
On Premise
per user per month
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is HID DigitalPersona?
The HID DigitalPersona multi-factor authentication software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of authentication methods to access public and corporate network resources. Enterprise users can gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, and Citrix applications . Consumers can confirm their identity and authenticate transactions.
Balancing security and usability, HID DigitalPersona boasts one of the widest arrays of authentication factors in the industry. This includes one-time passwords, mobile-based push, smartcards, security keys, risk- and context-based methods, and biometrics, such as fingerprint, face, and behavioral keystroke.
HID DigitalPersona Competitors
- The Okta Identity Cloud
- Imprivata OneSign
- Idaptive Next-Gen Access (formerly Centrify)
HID DigitalPersona Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Most Countries except companies included in US Embargo |
HID DigitalPersona Downloadables
Frequently Asked Questions
HID DigitalPersona (formerly Crossmatch) provides a comprehensive multi-factor authentication solution. The vendor’s value proposition is that their solution frees users from cumbersome login activities while making it easy for an IT Team to secure access to their networks, data and applications.
The Okta Identity Cloud and Imprivata OneSign are common alternatives for HID DigitalPersona.
Reviewers rate Usability and Support Rating and Implementation Rating highest, with a score of 9.
The most common users of HID DigitalPersona are from Mid-sized Companies (51-1,000 employees).
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Reviews
(51-75 of 105)Companies can't remove reviews or game the system. Here's why
We currently use Digital Persona Altus in our enterprise environment with over 500+ computers and up to about 800+ users. We implement biometric (fingerprint) access for all computer authentication in the network and for some managed applications that require enhanced security measures. We are about to roll out token authentication for a few departments that are now requiring improved measures of secure access and authentication of users.
- Biometric Authentication - easy to set up and manage. Simple to deploy and enrollment of users.
- Managed Passwords - The ability to require specific applications to use two factor authentication or even fingerprint only is a very useful tool.
- Software OTP - The new features of Altus including the OTP tokens - for use with your mobile phone app is particularly handy.
- Licensing - We find that licenses are used or allocated for users that won't even use the Altus authentication, bring about wasted costs of excessive and unnecessary licensing.
- The biggest con so far has been the inability for technical support or the Crossmatch company to provide specific compatible hardware to use with the smart card or proxy authentication. We have yet to find a compatible solution to implement this and their support has been useless so far.
May 08, 2020
Hands on review of DigitalPersona
In today's ever security conscious world we have too many usernames and passwords to manage. Our IT department wanted help the users in our organization stay secure. As many users without a security management system would just write down their passwords near their workstation, save a text document, or a spreadsheet, we knew we needed to provide an easy solution. We offered DigitalPersona to most of our organization, those that manage lots of logins and those that move around the organization often. This provided two solutions to us: One, eliminating unsecure password lists. Two, allowing faster processing of credentials via biometrics for those that enter passwords often.
- Easy for our users to register their fingerprints without IT hand holding. (Sorry for the pun).
- Fingerprint accuracy. We have never had any issues with accuracy.
- Some use the password manager without the biometrics as it is fully functional password manager without the authentication piece.
- I wish there was a way for DigitalPersona to recognize when a webpage has changed a header. As it works now if a login page address or header changes then DP doesn't know you have a saved password for the site. This requires editing the current entry or creating a new one.
- Not sure if this has been fixed in the most recent version, but we have had issues with deleting AD accounts before deleting the license and fingerprints associated with it. This resulted in the license being tied to a user no longer employed and no way to remove it without technical support.
- The newest version is slow to open the password manager.
We currently use DigitalPersona for biometrics, single sign-on, Multi-Factor Authentication, and password management. Their product allows our users to sign on to their computer and applications using their fingerprint. Their product allowed us as an information technology [company] to force our users to use stronger passwords (fourteen character passwords) and allowed us to use a centralized password management application. With DigitalPersona our organization now has more secure passwords, easier access to applications, and a password management solution.
- Application / AD Integration
- Simplicity of application
- Their solution solves multiple problems
- Easy Upgrades
- Implementation is difficult, this is more to due to the applications than DigitalPersona. (all applications are not created equal)
- Native Two-Factor support (client less two factor support)
- Laptop biometrics support
April 22, 2020
Biometrics Solution Evaluation
We made the decision to purchase the solution after a close evaluation of this product. We are currently using the biometric devices for network authentication and to allow users to login to their applications/websites using their fingerprint scanning device. It allows the users to login and authenticate without having to type their user name and password. It's also used as a password manager tool in the environment. The software manager is very intuitive and user friendly. Enrolling the fingerprints is a very easy process.
- Network/Windows login authentication
- Password Management
- The Implementation process needs improvement. Working with an engineer that is not familiar with the network environment can cause some issues and delays.
- Technical support doesn't have all the answers and can take a long time to get back to you on open tickets.
April 21, 2020
DigitalPersona biometrics is the future
Across the whole organization. It helps employees keep track of passwords and easy access for logging into the computer/site.
- Easy login access. No need to look for password as DigitalPersona does that for you.
- Its biometrics (finger reader).
- Password Keeper
- Safe and secure
- Ability to access more website to save passwords.
- It gets dirty fast. Since it is Biometric if fingers are dirty it won't read them.
January 10, 2020
Easy peasy biometric security
We have used Digital Persona for almost a decade to manage security across our organization. We have found that the ability to integrate it into our Active Directory as well as industry-specific applications has allowed us to up our security, lessen support with respect to forgotten passwords, and worry less about shared passwords or allowing access to forbidden applications.
- Strong passwords without increasing support load on IT Staff.
- Flexible password requirements for different levels of authentication.
- Doesn't integrate easily with all browsers.
- Would like more biometric functionalities (facial recognition, etc.).
July 10, 2019
A good product so far
Currently in Pilot.
- Ease of use.
- AD integration.
- None I can think off.
May 27, 2019
Solid SSO Solution
DigitalPersona is being used across the entire organization for SSO to third-party apps.
- Quick and easy authentication.
- Straightforward Active Directory integration
- Silent solution.
- Upgrading or attempting to contact sales. We are trying to upgrade now and are still not in contact with anyone after two weeks of pings.
- User forums and support knowledge bases. The self-support is lacking.
- DigitalPersona only works with Microsoft IE in our environment. We are increasingly moving away from IE and using Chrome or Firefox due to the number of issues we experience with IE. DigitalPersona should work with all major browsers.
Used at Point of Sale for cashiers (logging in) and customers (associating themselves with transactions and accessing tokenized credit cards).
- Quick user switching.
- Easy enrollment interface.
- Some types of people have consistently hard times having their fingerprints read by the reader.
May 11, 2019
Just starting but it has been great!
We just have one department using it for their specialized software, to verify that it is them and to validate each step of a process.
- Logs into Windows desktop.
- Install was slick.
- Support during install was excellent.
- After the original appointment, we kind of stopped hearing from them. They have said that they just got acquired.
April 12, 2019
DigitalPersona stands by their product and their level of support and quality of product is exceptional.
Digital Persona is used to speed up the login process for transactions processed by the application operators as well as to collect biometrics (fingerprint) for customers. In addition to that, in both (operator or applicant) processing of fingerprints, we use Digital Persona to store, match and compare fingerprints as to avoid fraud on the operator side and the applicant side.
- Digital Persona does particularly well on fingerprint matching to authenticate users' credentials via Fingerprint against Active Directory.
- Digital Persona does well on providing active directory tools for troubleshooting problematic fingeprints.
- DigitalPresona provides intuitive wizards for enrolling, re-enrolling and un-enrolling users' fingerprints from active directory.
- Digital Persona authentication process is quite fast. It takes less than 1 second from the time one captures the fingerprint to the time the user is authenticated.
- Digital Persona does not have a granular auditing method for generating reports of active users and the last time a specific user or users were last successfully authenticated or attempted to authenticate in active directory. This functionality can provide significant value to customers, especially for customers where the number of licenses ranks in the thousands. This would allow customers to revoke a license from users who do not use their fingerprint for authentication.
- Digital Persona does not have the ability to purge stale fingerprints to free up licenses that have been assigned to users who do prefer not to use their biometric login, users who have left the company or moved on to a different department. Having the ability to purge stale users' biometrics (and licenses) can potentially save customers licensing fees.
- Digital Persona does not have the ability to run reports for stored biometrics. It could potentially prove useful to be able to run reports of say 5000 users and have a breakdown of fingerprint quality spectrum. This could potentially alleviate administration overhead by identifying stored problematic low-quality fingerprints for users.
- Digital Persona should have its own GUI Based Administration Utility to have one central point of administration including identifying which accounts have not used fingerprint login as to free up unused licenses, license reporting and type of DigitalPersona Feature used.
We use it as a single authentication software across the entire organization.
- DigitalPersona provides fast and accurate support. When looking for a solution to a problem, their support team knows exactly who to engage with in order to give us our fastest results.
- Because the software is encrypted in our Active Directory, changing out a user to a new workstation is simple. We just install the software, and then re-add the users finger prints. All of their passwords are safely and securely stored and come right back once the user is identified.
- I tested the Altus product on the new Microsoft Surface keyboard with a finger print reader, and it does work.
- DigitalPersona Altus can make their renewal process better. Last time we had to renew, we did not get a notification to renew, and actually had to reach out to Crossmatch after we tried to get support and found out we were out of warranty. We would have easily paid our renewal, if we knew that the expiration was coming.
February 22, 2019
Our experience with DigitalPersona
We currently use DigitalPersona devices system-wide for end-user authentication to our software system on kiosk systems we design and manufacture. The devices help our customers confirm the identity of the kiosk user. Our kiosk systems are utilized in rather rough environments. The DigitalPersona devices we equip in our kiosks meet and exceed our expectations. Additionally, the SDK provided by DigitalPersona allowed for seamless integration with our software.
- High-Quality Components.
- Excellent device integration via SDKs.
- Good supply of components that are always in stock and available when we need more units.
- We have not identified anything we would like to see improved at this time.
October 05, 2018
DigitalPersona makes verifying users a snap!
We originally started using DigitalPersona for user logins but quickly found it as an easy way to allow users to log into websites which is now the most common use for it.
- Biometric login
- Website Authentication
- Ease of use
- More documentation
August 10, 2018
Give forgotten passwords the finger!
We implemented DigitalPersona fingerprint readers organization-wide. In order to ease them into the workforce users were not required to take the units, but were encouraged to see their benefits - which many did!
The units are USB attached to PCs and allow the user to log into their workstation without entering their password. This allows us to have complex passwords that the user doesn't need to know or remember - they simply swipe their finger to log in.
This solution has dramatically cut down on the number of tickets we receive for simple password resets. No matter if a user has been on vacation for three weeks, their fingerprint is still the same!
- Super fast to recognize fingerprint and authenticate .
- Accurate with a wide area of fingerprint. Most windows laptops with built in fingerprint scanners only recognize a small area of print.
- Units are inexpensive.
- Quick and easy to install server software and client hardware.
- When workstations were upgraded from Windows 8.1 to Windows 10 the software continued working flawlessly.
- Easy for readers to get irredeemably dirty & need replacing.
- Not a DigitalPerson problem, but users forget their passwords now, which is a pain when they're outside the organization & away from their DigitalPersona scanners
- Group policy set-up was a little confusing.
August 03, 2018
DigitalPersona - More Than Biometrics
DigitalPersona is used primarily by our Nursing department and Corporate users. DigitalPersona is addressing security by leveraging biometric authentication and solves the nurses need to remember multiple passwords by acting as a SSO solution.
- Biometric authentication - DigitalPersona biometric readers are very accurate while maintaining low false-positive authentications.
- Single Sign On - When configured with templates, DigitalPersona can be set up to automatically authenticate on any website or application, creating a seamless login to these systems. It is typically quick and responsive.
- Self Service password management - The DigitalPersona client modifies the windows login screen allowing password reset using security questions before actually logging in to windows. This is important as many solutions require going to a website that the user may not be able to access without first being logged in to windows.
- Multiple domains - DigitalPersona struggles with multiple domains. Since the solution is licensed per domain, migrating users between domains can be troublesome to keep licensed. Additionally, migrating to a new domain removes the AD leaf objects that store all digital persona information, essentially wiping out and credentials or other stored information.
- Password change - DigitalPersona can be confusing to update when a stored password for a website is updated. The password is entered, and then the user is redirected to the websites password change page. Users must then authenticate with a Digital persona credential again before being prompted by Digital Persona to update the password. If the user is allowed to change the password manually through the websites page, this will lead to what is stored in Digital Persona being out of sync with the new password, and eventually account lockouts.
- Terminal Server - DigitalPersona has performance issues when utilized on a high-traffic terminal server. Often it causes big CPU spikes as well as hanging sessions upon disconnect.
June 11, 2018
Altus at last !
Digital Persona Altus is a relatively new product that was just called digital persona pro. It is being used in our company to allow our users to unlock a remote app session via their finger print. This has saved used tons of hours from having to sign in directly. We also have a large number of HR and transportation users who utilize this application to keep track of their website passwords. These departments deal with tons of third party websites that each require a separate password in order log in. Very recently we started using Digital Persona Kiosk as well. We are using it for our software based DVR. This DVR is basically a single computer that any non-technical employee can go up to and either type in their account or use their fingerprint and it will give them a controlled "operator" account to view the camera system. Overall we've seen better security and more usability than we originally expected.
- Password randomization, to remove password all together from day to day operations.
- Hardware support, works with every Dell we've ever purchased.
- Security control, only specific people are allowed to enroll fingerprints for the rest of the users.
- Kiosk support, a singular controlled account that can be logged into with any user's credentials.
- Windows 10 support for Windows Hello For Business
- Better support for password management. You need to be able to store a user's "saved" password somewhere other than their computer. In case the machine dies there is a backup of their passwords somewhere.
- Better OTP, the current setup requires tons of work and only really works internally.
- Remote enrollment, allow enrollment of credentials outside of the network and "drop them" into a user's account when they are back on site.
- Third party password changes, if you change your password through a web server while you are off site (instead of on your computer), the password and the fingerprint scanners are out of sync and the user has to change their password again in order for it to start working again.
June 10, 2018
The Concept is Awesome, the Execution Not So Much
We use it across the whole organization. The idea was to use biometric ID rather than memorize and enter passwords in the many applications we use on a daily basis.
- The concept is great. A password vault that is managed using biometric identification. Users forget/lose passwords but not their fingers.
- The fingerprint reader is pretty accurate.
- They could definitely improve on how the software reads/detects log on screens. Some applications, legacy and web based, are difficult for DigitalPersona to pickup on.
- There could be improvements to the user interface. The new Altus interface is actually worse in many ways than the older DigitalPersona interface. For example the way the logons are listed in the program is very convoluted especially if you have multiple logons to the same application.
- They could better test software before releasing it. Our upgrade to Altus from DigitalPersona was terrible. The version we installed had so many flaws that I felt it should not have left beta testing. It broke a lot of the logon templates, some of the password change screens stopped working, some users lost logon data, etc. We are still dealing with the fallout from it. Possibly the worst upgrade I have been involved with in my 18 years of IT experience.
June 08, 2018
Help Desk Technicial at Financial Institution
Altus is being used across our organization for about 300 websites/programs. The biometric authentication provides a simple and secure method of authentication and credential management. If the end users trust the software, they will no longer keep passwords written down or saved on their computers. Also, if the end users understand the software - it should reduce password reset requests.
- Support - Go-to-assist meetings are used to get problems resolved.
- Easy template management - Creating templates is very easy with the wizard!
- Simple and Fast - End-users love the ability to scan into every website and program!
- Storing and upadting passwords with fingerprints allows for more complex passwords
- Changing passwords can be challenging with the software templates - If a site has multiple URLs to change passwords from etc.
- We have opted to not use password changing templates and make users manually update passwords (consistent user experience).
- Hardware can give issues if users clean scanners improperly (shorter than advertised life span).
- Seems to not always be a consistent performance between identical computers.
June 06, 2018
Review
It is used by the whole organization. It takes the pain away from typing in your passwords every day for different websites and applications.
- Login speed
- Secure
- Sometimes it does not register fingerprints
- Templates get corrupt occasionally
June 05, 2018
Good Smart Finger
DigitalPersona is being used by our entire organization. It really helps with our virtual system and when people have to change locations to help out they have all their passwords saved and easy access. This saves time and less calls to IT for forgotten passwords/resets. The program is very intuitive and once the templates are set up it is very user friendly.
- Very intuitive.
- Easy to get up and running.
- Great customer support with getting things moving smoothly.
- Overall good, none come to mind.
June 05, 2018
Useful solution for beefing up security posture
All users authenticate to Windows using biometric fingerprint readers. We also use password manager through the Altus console to authenticate to 3rd party websites. We have over 120 3rd party logins that we manage, so this solution saves us time logging in to 3rd party websites and applications, and also gives us a secure way to store passwords.
- Windows authentication
- Password management
- multifactor authentication
- We have issues with fingerprint misreads with our users who do not have as defined of a fingerprint
- We also have issues with the Agent not loading in Internet Explorer consistently on some workstations.
April 17, 2018
DigitalPersona and you. What a great match.
We use DigitalPersona across the whole organization. It was first implemented to speed up user log in for computers locked when away from workstation. Many employees find it extremely useful for web site credentials. DigitalPersona integrates very well with most devices that have built in finger readers. Users find it easy to manage and use. IT has not had any issues with managing users in software.
- Website credentials management
- Speed up log in process.
- Cut down on account lockouts do to password error.
- Readers are a little expensive.
- A few users struggle with consistent performance. (Mostly due to skin condition. chapped, dry)
- Web credential updates need to be manually edited.
April 04, 2018
2 Factor Authentication - The DigitalPersona Way
We use DigitalPersona for our law enforcement agencies. We are able to leverage multiple forms of authentication, which, allows our end-users to pick which combination of authenticators work best for their individual preference. The software fully integrates with Active Directory and has the capability to automatically generate and store strong alphanumeric passwords. This takes the frustration out of requiring end-users to keep track of their changed passwords for those that choose this option. The implementation process was relatively painless and we had the option to have someone come on-site or assist remotely. We chose the latter. Support has been responsive and helpful the few times that I've needed it.
- Integration with Active Directory. There is no need to maintain a separate users database.
- Ability to pick and choose authenticators. This allows flexibility for the end-user to pick what works best for them.
- Billing structure. Unlike other 2-factor authentication solutions, DigitalPersona is not a subscription based application.
- A solution for administrators to log in as other users when necessary. We are a 24/7 operation and will often have laptops left for us to troubleshoot from 2nd or 3rd shift.
- Bluetooth functionality is good but would be better if you didn't have to pair the device with each laptop before being able to use it.
- Password manager requires authentication even when the user declines to store a password.
March 09, 2018
DigitalPersona Review
COHC uses digital persona in the whole company. every desk has a fingerprint reader connected to it. We use it to log into windows and also to log into our EMR program called eClinicalWorks. DP allows our users and staff to quickly log in and out of the computers in the exam rooms and also at their desks.
- fast user switching
- if someone is already logged in and you need to log them off and get into the computer ad your self. all you have to do is tap their finger and DP will log the other person out and log you in.
- small form factor
- since it's a small compact box it can pretty much be placed anywhere we need it.
- easy to use
- just have to tap your finger and go
- the bottom of the reader.....I get its rubber so it can be on a desk, but in our case when I tried to glue them to the desk for security reasons, the glue wouldn't stick or double sided tape didn't even stick to the device
- connection while in program......sometimes on a computer that has a webcam and the DP reader connected the reader doesn't work. I'm guessing because of the type
- have it some way know when you change your password in a software that using DP readers to log into like a website. so that it changes it in the fingerprint software also like it does for windows logins