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Higher Logic has been praised by users for its ability to integrate online communities with other CMS platforms, streamlining …
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What is Higher Logic Thrive?
Higher Logic Thrive is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. The solution is designed to keep users coming back. They can find support, best practices, peer-to-peer…
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What is Higher Logic Thrive?
Higher Logic Thrive is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. The solution is designed to keep users coming back. They can find support, best practices, peer-to-peer connections,…
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What is Higher Logic Thrive?
Purpose-built for associations, Higher Logic Thrive is a solution for member experience, designed to improve interactions at every stage of the member lifecycle.
The Higher Logic Thrive portfolio contains three products:
- Higher Logic Thrive Platform is a holistic member experience solution containing a dynamic community, marketing processes, and member management capability, all fused together. Streamline staff workflows with one single, integrated solution for finding, engaging, renewing, and communicating with members.
- Higher Logic Thrive Community is an online community software that makes deep member engagement a reality. It helps users provide a personalized member experience, grow their investment with users, and strengthen member retention – all while learning from their activity in the member community.
- Higher Logic Thrive Marketing powers one-off emails and fully automated email campaigns with marketing software. Users can send personalized, scalable, and targeted communications that reach audiences with the right message at the right time.
Higher Logic Thrive Screenshots
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Higher Logic Thrive Platform
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Higher Logic Thrive Integrations
- Association Anywhere AMS
- Altai Systems
- Aptify
- ClearVantage
- Atlas
- MemberClicks
- Cobalt
- GrowthZone
- Impexium
- MatrixMaxx AMS
- MemberSuite
- Microsoft Dynamics 365
- Naylor AMS
- netFORUM Pro
- ThreeSixty by Personify
- Tessitura
- YourMembership by Community Brands
- Neon CRM
- Ramco ERP
- Salesforce Sales Cloud
- Sugar Sell (SugarCRM)
- NetForum by Community Brands
- Nimble AMS by Community Brands
- Rhythm Software
- Fonteva
- GoMembers
- i4A
- iMIS
- MemberMax
- NOAH AMS
- ONECount
- Protech
- Wicket
Higher Logic Thrive Competitors
Higher Logic Thrive Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Higher Logic Thrive Downloadables
Frequently Asked Questions
Higher Logic Thrive is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. The solution is designed to keep users coming back. They can find support, best practices, peer-to-peer connections, resources, events, and networking, all in one destination.
Hivebrite, YourMembership by Community Brands, and MemberClicks are common alternatives for Higher Logic Thrive.
The most common users of Higher Logic Thrive are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Higher Logic has been praised by users for its ability to integrate online communities with other CMS platforms, streamlining communication and ensuring consistency. It serves as a valuable tool for committees, board of directors, staff, and special interest groups within an association, facilitating engagement and communication between in-person meetings.
One of the key use cases of Higher Logic is its role in creating physician member-only communities, providing a secure environment for private communication and networking among physicians globally. The platform's library feature allows physicians to easily share images with colleagues.
Higher Logic also serves as a primary means of sending out large-scale communications, simplifying email marketing efforts for organizations. It enables the sending of important messages, surveys, and targeted outreach campaigns, while also allowing for personalized emails to smaller subsets of the distribution list.
Additionally, Higher Logic functions as a social CRM platform and connected community, enabling members to search for one another, discuss questions, create profiles, and share resources. It is utilized by various community groups, such as the Board of Directors, volunteer groups, staff group, and expert panels, to discuss and share relevant information.
The platform plays a vital role in managing online communities by facilitating information sharing, moderating discussions, and enabling members to ask questions related to procedures and patients. It acts as a community site for numerous committees, collaborative and member groups, providing a unified platform for accessing resources and engaging in discussions on current industry issues.
Moreover, Higher Logic provides online communities for members to connect with one another through an Open Forum and smaller communities for each committee and interest group. The platform also offers a comprehensive searchable member directory, enhancing networking capabilities.
In conclusion, Higher Logic is a versatile tool that enhances member benefits and engagement. It integrates online communities, facilitates communication, provides member resources, enables committee participation, and houses members-only content. With its private social network platform, it addresses privacy concerns while fostering relevant discussions based on member level and status.
Responsive and Knowledgeable Product Managers: Several users have praised Higher Logic's product managers for being among the best in the industry. They appreciate that the managers are knowledgeable about their products and not pushy in trying to sell them. The professional and thorough demonstrations and explanations of fees provided by the product managers have also been commended by users.
Top-Notch Technical Support: Many users have highlighted the helpfulness of Higher Logic's technical support team. Not only do they resolve issues efficiently, but they also provide valuable insight and assistance with non-issues. Users have particularly appreciated receiving guidance for mini-redesigns using their own skills along with the Higher Logic platform.
Continuous Updates Based on User Feedback: Numerous users have commended Higher Logic for continuously updating their software based on user feedback. These updates are implemented quickly, sometimes within hours, showcasing a commitment to improving user experience. This responsiveness to user suggestions demonstrates Higher Logic's dedication to providing a platform that meets their customers' needs.
Lack of Support for AMS Version: Some users have expressed frustration as they are unable to use certain products offered by the company due to the lack of support for their specific version of AMS.
Difficulties in Managing Processes: Many users find it challenging to manage their organization's processes because there is no bundle pricing or combined billing, resulting in separate invoices for each product. This can be time-consuming and inconvenient.
Inconvenient Page Navigation: Users have mentioned that navigating through pages can be frustrating as they have to manually scroll back to the top after each page, which slows down their workflow and decreases efficiency.
Users recommend implementing Higher Logic's platform using best practice guides to significantly improve results and outcomes. They also advise following the suggested best practices and suggestions for implementation provided by the Higher Logic team, as this can help associations make the most out of the platform.
Users highly recommend attending Real Magnet User Group to maximize the use of Real Magnet. They believe that this group is extremely beneficial for getting the most out of their investment in Real Magnet. Users mention that attending this group allows them to access expert resources and gain helpful insights from the Real Magnet team.
Clear definition of needs beforehand is recommended by users before utilizing Real Magnet's features. Users suggest clearly defining requirements to ensure that Real Magnet aligns with their specific needs. They also mention that going through Real Magnet's training program and having the ability to code HTML without their interface can be helpful while using the tool.
In summary, users recommend following best practices and suggestions provided by Higher Logic for successful implementation. Additionally, attending Real Magnet User Group is highly recommended for maximizing the use of Real Magnet. Defining needs clearly and undergoing training are also advised when utilizing Real Magnet's features.
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September 18, 2020
Strong platform for private social interactions
Higher Logic is used as the private social network platform for the members of the organization. It addresses the issue of privacy and relevant discussions according to member level and status. As it contains groups, the synchronization from the CRM enables functionality for private discussion forums, as well as micro websites that are specific to target groups, such as committees and chapters.
- Private groups
- Private discussions
- Document libraries
- Microsites
- CMS for websites could be more user-friendly.
- Can be hard to integrate in some instances.
- Integration with traditional social media outlets would be great.
- The alternative systems are taking over the use of HL.
- The privacy and granularity.
- Microsite empowerment for volunteers.
Higher Logic had an integration with iMIS, which was the CRM of choice at the time. It also interfaced well with our server infrastructure and technology for single sign-on development. Overall, the features of Higher Logic were more comprehensive than those of its competitor, with a more developed API for ease of integration.
November 09, 2019
Nice Platform : As Long as You Know What to Expect
We use Higher Logic for our email marketing efforts. The communications department actually facilities the sending of these emails, but we send emails on behalf of the entire organization, including all of the other departments. It integrates with our association's membership database and we send a weekly e-newsletter to our distribution list of about 150,000 individuals. We also send about 10 other one-off emails each week to smaller subsets of our full distribution list--such as certain targeted interest groups or event registrants, etc.
- Integration: Higher Logic does a nice job of integrating with our membership database and management software. This allows us to identify specific interest groups and types of members to send them targeted emails that actually pertain to them. The info then goes back into our membership management software so we can keep track in there who has opened and clicked on emails.
- Analytics and Reporting: Higher Logic's analytics and reporting are great for what we need. You can easily see a basic overview of the email performance such as open rate and click rate, but you can also drill down further to see exactly who has opened the email, who has clicked it, what links were clicked the most, etc. There is also a heat map that gives you an idea of where people clicked the most. This is especially useful for our weekly e-newsletter which contains multiple different story items because it allows us to see which types of content performed the best.
- Easy to Set Up: Each email is easy to set up and there are a lot of different formatting options. It gives you the option to just drag and drop items as needed, but then you can also edit the HTML if you'd like. Setting up A/B testing is also very simple, and so is adding in your distribution lists and interest groups.
- Intuitive: The software, in general, is very intuitive and easy to use. Things are where you think they should be and everything is easy to find within the platform.
- Customer Service: Maybe we're just unlucky, but we've had very sub-par customer service when dealing with Higher Logic. They've been hard to get in touch with, difficult to schedule meetings with, and when we finally did have a meeting with a representative, she seemed very disgusted to have to be talking with us--and then rushed us off of the call because she had another call immediately afterward (we understand things like this happen, but it was just even more discouraging after an already poor experience).
- Down Time: The platform seems to be down more often than I'd like it to be. They often have scheduled downtime for system maintenance at off-hours, and this is totally fine. But somewhat often, it seems to be down in the middle of the day when I try to login to create or schedule an email. And it takes a little while (sometimes even several hours) for it to come back up. This is very disappointing when you're trying to get something done (especially when it's time-sensitive) and have to wait around to do it because the system is down.
- Inconsistent Data: When the analytics and data are correct, it's great! But we've noticed this isn't always the case. There are several different places on the platform that report data, and sometimes they don't match up. Or the percentage data and the raw data numbers don't equal each other and are totally different, so clearly, at least one is incorrect, but how do we know which one it is? Additionally, the numbers on the heatmap are sometimes way different than the numbers in the general data report. We brought this to their attention and they said they were aware of the problem but we're working on other more important things at the moment and would maybe get around to fixing it later (this goes back to the previously mentioned poor customer service). As of a few weeks ago, I thought it was indeed finally fixed, but then again last week we noticed it was back to being inconsistent.
- Higher Logic's email marketing platform allows us to consistently stay in touch with our audience and send them high-quality, targeted emails.
- It allows us to see which types of emails and email stories (within our weekly e-newsletter) perform the best. We can use this information to curate better, more engaging content for our readers.
- It's easy to use and intuitive, so it doesn't take up too much time to put together e-blasts and email campaigns, which allows us to save time while still performing our e-marketing efforts.
The only other email marketing platform I've used before is Mailchimp, and that's been quite a few years ago now. I'm not sure how many email recipients you can send to at one time using Mailchimp, but we send our weekly e-newsletter to a list of 150,000+ recipients every week (over a period of several hours) with Higher Logic without any problems. Also, Higher Logic seems a bit more professional and more geared towards larger corporations than Mailchimp. It was also important for us to have a system that would integrate with our membership database and management platform.