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Higher Logic Thrive

Higher Logic Thrive

Overview

What is Higher Logic Thrive?

Higher Logic Thrive is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. The solution is designed to keep users coming back. They can find support, best practices, peer-to-peer…

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Recent Reviews

TrustRadius Insights

Higher Logic has been praised by users for its ability to integrate online communities with other CMS platforms, streamlining …
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Higher Logic Review

9 out of 10
November 13, 2018
We use Higher Logic to manage our online community. It's used by just one department to facilitate the community, share information and …
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Higher Logic is #1

10 out of 10
April 20, 2018
Higher Logic is the provider of our online community and our volunteer management system. They are by far are one of the best vendors that …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Higher Logic Thrive?

Higher Logic Thrive is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. The solution is designed to keep users coming back. They can find support, best practices, peer-to-peer connections,…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Higher Logic Thrive?

Purpose-built for associations, Higher Logic Thrive is a solution for member experience, designed to improve interactions at every stage of the member lifecycle.

The Higher Logic Thrive portfolio contains three products:

  • Higher Logic Thrive Platform is a holistic member experience solution containing a dynamic community, marketing processes, and member management capability, all fused together. Streamline staff workflows with one single, integrated solution for finding, engaging, renewing, and communicating with members.
  • Higher Logic Thrive Community is an online community software that makes deep member engagement a reality. It helps users provide a personalized member experience, grow their investment with users, and strengthen member retention – all while learning from their activity in the member community.
  • Higher Logic Thrive Marketing powers one-off emails and fully automated email campaigns with marketing software. Users can send personalized, scalable, and targeted communications that reach audiences with the right message at the right time.

Higher Logic Thrive Screenshots

Screenshot of Higher Logic Thrive Community logged in view
Bring members together 24/7. Discussions, Q&A, events, and engagement tools like automation and a mobile app – Higher Logic Thrive Community provides everything you need to bring members back from wherever they are.Screenshot of Higher Logic Thrive Community logged out view
Your value proposition shines on the logged out view of Higher Logic Thrive Community. Use this valuable space to remind members and prospects about the important work your association does.Screenshot of Target groups
Tailor every email or automated campaign with dynamic content, segmentation, and personalization. Integrations with your AMS or online community make adding contacts and creating compound distribution lists a breeze.Screenshot of Message designer
Save time with pre-built email templates and automated campaigns based on nearly two decades of association experience.Screenshot of Reports
Refine your programs with data. Gain insight from email interactions and web tracking so you can refine your offerings and prove ROI.Screenshot of Engagement scoring
See how engaged your members are so you can be sure you are providing value.

Higher Logic Thrive Videos

Higher Logic Thrive Platform
Higher Logic Thrive Marketing
Higher Logic Thrive Community

Higher Logic Thrive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Higher Logic Thrive is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. The solution is designed to keep users coming back. They can find support, best practices, peer-to-peer connections, resources, events, and networking, all in one destination.

Hivebrite, YourMembership by Community Brands, and MemberClicks are common alternatives for Higher Logic Thrive.

The most common users of Higher Logic Thrive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(35)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Higher Logic has been praised by users for its ability to integrate online communities with other CMS platforms, streamlining communication and ensuring consistency. It serves as a valuable tool for committees, board of directors, staff, and special interest groups within an association, facilitating engagement and communication between in-person meetings.

One of the key use cases of Higher Logic is its role in creating physician member-only communities, providing a secure environment for private communication and networking among physicians globally. The platform's library feature allows physicians to easily share images with colleagues.

Higher Logic also serves as a primary means of sending out large-scale communications, simplifying email marketing efforts for organizations. It enables the sending of important messages, surveys, and targeted outreach campaigns, while also allowing for personalized emails to smaller subsets of the distribution list.

Additionally, Higher Logic functions as a social CRM platform and connected community, enabling members to search for one another, discuss questions, create profiles, and share resources. It is utilized by various community groups, such as the Board of Directors, volunteer groups, staff group, and expert panels, to discuss and share relevant information.

The platform plays a vital role in managing online communities by facilitating information sharing, moderating discussions, and enabling members to ask questions related to procedures and patients. It acts as a community site for numerous committees, collaborative and member groups, providing a unified platform for accessing resources and engaging in discussions on current industry issues.

Moreover, Higher Logic provides online communities for members to connect with one another through an Open Forum and smaller communities for each committee and interest group. The platform also offers a comprehensive searchable member directory, enhancing networking capabilities.

In conclusion, Higher Logic is a versatile tool that enhances member benefits and engagement. It integrates online communities, facilitates communication, provides member resources, enables committee participation, and houses members-only content. With its private social network platform, it addresses privacy concerns while fostering relevant discussions based on member level and status.

Responsive and Knowledgeable Product Managers: Several users have praised Higher Logic's product managers for being among the best in the industry. They appreciate that the managers are knowledgeable about their products and not pushy in trying to sell them. The professional and thorough demonstrations and explanations of fees provided by the product managers have also been commended by users.

Top-Notch Technical Support: Many users have highlighted the helpfulness of Higher Logic's technical support team. Not only do they resolve issues efficiently, but they also provide valuable insight and assistance with non-issues. Users have particularly appreciated receiving guidance for mini-redesigns using their own skills along with the Higher Logic platform.

Continuous Updates Based on User Feedback: Numerous users have commended Higher Logic for continuously updating their software based on user feedback. These updates are implemented quickly, sometimes within hours, showcasing a commitment to improving user experience. This responsiveness to user suggestions demonstrates Higher Logic's dedication to providing a platform that meets their customers' needs.

Lack of Support for AMS Version: Some users have expressed frustration as they are unable to use certain products offered by the company due to the lack of support for their specific version of AMS.

Difficulties in Managing Processes: Many users find it challenging to manage their organization's processes because there is no bundle pricing or combined billing, resulting in separate invoices for each product. This can be time-consuming and inconvenient.

Inconvenient Page Navigation: Users have mentioned that navigating through pages can be frustrating as they have to manually scroll back to the top after each page, which slows down their workflow and decreases efficiency.

Users recommend implementing Higher Logic's platform using best practice guides to significantly improve results and outcomes. They also advise following the suggested best practices and suggestions for implementation provided by the Higher Logic team, as this can help associations make the most out of the platform.

Users highly recommend attending Real Magnet User Group to maximize the use of Real Magnet. They believe that this group is extremely beneficial for getting the most out of their investment in Real Magnet. Users mention that attending this group allows them to access expert resources and gain helpful insights from the Real Magnet team.

Clear definition of needs beforehand is recommended by users before utilizing Real Magnet's features. Users suggest clearly defining requirements to ensure that Real Magnet aligns with their specific needs. They also mention that going through Real Magnet's training program and having the ability to code HTML without their interface can be helpful while using the tool.

In summary, users recommend following best practices and suggestions provided by Higher Logic for successful implementation. Additionally, attending Real Magnet User Group is highly recommended for maximizing the use of Real Magnet. Defining needs clearly and undergoing training are also advised when utilizing Real Magnet's features.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
April 20, 2018

Higher Logic is #1

Score 10 out of 10
Vetted Review
Verified User
Higher Logic is the provider of our online community and our volunteer management system. They are by far are one of the best vendors that we utilize. Their support staff and leadership is top notch. I trust the company and the direction the company is headed in.
  • Customer support is reactive and communicates well.
  • Sales team does a great job in providing opportunities to utilize more of their product offerings.
  • R&D is always ahead of expectations.
  • My only concern about the vendor is the speed at which they are growing.
Higher Logic is the premier vendor for online community management. They offer a great product, that when needed they support their customers, and provide opportunities for their clients to grow with their offerings.
  • Higher Logic has a huge impact on our association. As a membership organization our membership engagement is very important.
  • Through their activity synch they help us meet our strategic agenda for member retention.
90
Membership, Marketing, Events, Accreditation, Volunteers, Sponsorship and Exhibits.
I support it as database administrator and oversee integrations. We have staff that support HL as system administrators. They manage groups/committees within our community and provide end user support as needed. Additionally we have individuals that add or prompt content and discussions.
  • Affinity Group Participation
  • Activity Synch for our member engagement scoring
  • Event Participation engagement and materials presentation
They are a great company that offer great products - primarily their community. As they continue to grow and expand their offerings, I believe they will increase the number of products that offer and in turn grow their client base. We use their community, activity synch, and volunteer manager currently.
  • For internal users, staff, it is easy to set up a community and manage groups and content
  • For external users, it is very simple to log in and navigate the platform
Yes
It works very well. We also link it to our event mobile app.
It is a very easy, intuitive system to use. Both as an internal administrator and also as an external user.
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