Overview
What is HighQ?
HighQ Collaborate, now from Thomson Reuters (acquired 2019) is a cloud-based enterprise collaboration platform, featuring secure file sharing but also means for sharing documents with users outside the enterprise, as well as a user-interface optimized for mobile devices and intuitive…
A good solution, even if it's not flashy
HighQ Collaborate is a High Quality Product
Pricing
What is HighQ?
HighQ Collaborate, now from Thomson Reuters (acquired 2019) is a cloud-based enterprise collaboration platform, featuring secure file sharing but also means for sharing documents with users outside the enterprise, as well as a user-interface optimized for mobile devices and intuitive interface,…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Mobile Application | No |
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Reviews and Ratings
(9)Community Insights
- Business Problems Solved
- Pros
- Cons
HighQ Collaborate offers a range of use cases that have been highlighted by users. One of the key features that users found valuable is the workflow functionality. Compared to traditional methods like email or PDF tracking, HighQ Collaborate provides better visibility into the request process. This feature allows users to track and monitor the progress of their requests, enhancing efficiency and reducing communication gaps.
Another use case that has been praised by users is the document sharing and collaboration aspect of HighQ Collaborate. Users can securely share files with their team, ensuring that sensitive information remains protected. The software's reliability and speed in granting permissions to clients also set it apart from other platforms like Microsoft Sharepoint.
HighQ Collaborate's document signing feature has also received positive feedback from users. It simplifies the process of obtaining signatures for important documents, saving time and streamlining workflows. Additionally, HighQ Collaborate has proven to be an effective tool for creating and managing extranet sites for collaboration with external entities. Users can easily customize these sites, adding their own logo to provide a personalized experience for clients.
Overall, HighQ Collaborate offers a comprehensive set of features that cater to various use cases. Whether it's enhancing communication within a team, securely sharing critical documents, or creating custom extranet sites for long-term collaboration, HighQ Collaborate has proven to be a reliable solution for many users.
Highly Customizable Platform: Users appreciate the platform's high level of customization, allowing them to create custom emails, trigger complex logic, and personalize views for specific subsets of contracts. This customization feature has been positively mentioned by multiple reviewers.
Exceptional Implementation Support: Reviewers have highlighted the exceptional support provided by the implementation representative during a lengthy implementation period. The representative went above and beyond to assist users, contributing to a positive experience with the platform.
Easy-to-Use Interface: Multiple reviewers have found the platform easy to use and have specifically praised its ability to facilitate secure collaboration with their team. This user-friendly interface allows for efficient teamwork within a unified space.
Time-consuming Administration: Several users have found the platform to be time-consuming to administer, with tasks taking longer than expected. This has been a source of frustration for these users as it hampers their efficiency and productivity.
Constant Bugs: Users have reported experiencing constant bugs while using the platform. These technical issues have caused disruptions in their workflow and have required additional troubleshooting efforts on their part.
Lack of Salesforce Integration and Effective Google Docs Integration: The absence of out-of-the-box Salesforce integration and effective Google Docs integration has disappointed some users. They have expressed the need for seamless connectivity with these widely used platforms to streamline their contract management processes more efficiently.
Attribute Ratings
Reviews
(1-2 of 2)A good solution, even if it's not flashy
- Long-term document sharing with select users of the client’s organization. For one-off transfers of large files, we use a different solution.
- Sharing documents in a way which satisfies our requirements for the security of the client’s file.
- Creating a custom experience for clients. For example, we are able to put the client’s logo on their extranet page.
- Clean interface.
- Designed to comply with the rigorous security and confidentiality requirements for client documents that are required by large corporate law firms.
- Relatively easy to use.
- The ability to replace documents with updated versions.
- It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis.
Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
- Task Management
- N/AN/A
- Gantt Charts
- N/AN/A
- Scheduling
- N/AN/A
- Workflow Automation
- N/AN/A
- Mobile Access
- 100%10.0
- Search
- 100%10.0
- Visual planning tools
- N/AN/A
- Chat
- N/AN/A
- Notifications
- 90%9.0
- Discussions
- N/AN/A
- Surveys
- N/AN/A
- Internal knowledgebase
- N/AN/A
- Integrates with GoToMeeting
- N/AN/A
- Integrates with Gmail and Google Hangouts
- N/AN/A
- Integrates with Outlook
- N/AN/A
- Versioning
- 100%10.0
- Video files
- N/AN/A
- Audio files
- N/AN/A
- Document collaboration
- 90%9.0
- Access control
- 90%9.0
- Advanced security features
- 100%10.0
- Integrates with Google Drive
- N/AN/A
- Device sync
- N/AN/A
- Positive ROI for both us and the clients from reducing the number of one-off requests for access to documents.
- Negative ROI because it is not software that has taken off in our organization.
For one-off requests, we use have a "Secure File Transfer" service (it seems to be a whitebox solution that we slap our logo on, so I'm not sure which software it actually is). That works well for one-off requests but does not have many of the key features that HighQ Collaborate does for long term document sharing.
HighQ Collaborate is a High Quality Product
- Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
- Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
- Reliability. The product is cloud-based and rarely, if ever, unavailable.
- The iSheet functionality could be integrated a bit better with the document sharing function.
- Less expensive integration with on-prem databases. The API is quite expensive.
- Less expensive storage
Sites where lots of documents will be shared
Where workflows need to be defined and tracked
Sites where complex permissions are required
Sites that need to be accessible by anyone with Internet access
Sites that require several different functionalities, such as wikis, calendars, task assignment, etc.
Not well suited:
Where integration with existing on-prem databases is required.
Sites with complex or extensive workflows.
- Task Management
- 80%8.0
- Gantt Charts
- N/AN/A
- Scheduling
- 80%8.0
- Workflow Automation
- 90%9.0
- Mobile Access
- 60%6.0
- Search
- 80%8.0
- Visual planning tools
- 50%5.0
- Chat
- 90%9.0
- Notifications
- 90%9.0
- Discussions
- 90%9.0
- Surveys
- 60%6.0
- Internal knowledgebase
- 100%10.0
- Video files
- 90%9.0
- Audio files
- 90%9.0
- Document collaboration
- 100%10.0
- Access control
- 100%10.0
- Advanced security features
- 100%10.0
- Device sync
- N/AN/A
- Permits fairly simple administration by a single person for hundreds of Extranets
- One shop stopping for reliable, secure document sharing and signing with external parties
- Simple enough to use that internal and external users do not need training to take advantage of the product.