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HipChat (discontinued)

HipChat (discontinued)

Overview

What is HipChat (discontinued)?

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

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Recent Reviews

TrustRadius Insights

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and …
Continue reading
TrustRadius Insights
TrustRadius Insights

HipChat

9 out of 10
January 17, 2018
Incentivized
[It's] Used by developers and product management team. A very useful tool for quick discussions and sharing of ideas, in a one to one or …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Notifications (130)
    7.7
    77%
  • Chat (132)
    7.7
    77%
  • Search (103)
    7.2
    72%
  • Discussions (110)
    6.5
    65%
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Pricing

View all pricing

HipChat Basic

$0

Cloud
per user

HipChat Plus

$2

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.3
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

6.3
Avg 8.1
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Product Details

What is HipChat (discontinued)?

Hipchat is discontinued by Atlassian. Users are being migrated to Slack.

HipChat (discontinued) Features

Project Management Features

  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with GoToMeeting

File Sharing & Management Features

  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface

Additional Features

  • Supported: Custom emoticons

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

HipChat (discontinued) Integrations

  • Bitbucket
  • PagerDuty
  • Adobe Creative Cloud Image Editor
  • Facebook
  • JIRA
  • Google Calendar
  • Statuspage.io
  • Uber
  • and over 100 more!

HipChat (discontinued) Competitors

HipChat (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

Slack, Microsoft Yammer, and Skype for Business, now part of Microsoft Teams are common alternatives for HipChat (discontinued).

Reviewers rate Surveys highest, with a score of 7.8.

The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(574)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.

Attribute Ratings

Reviews

(1-25 of 133)
Companies can't remove reviews or game the system. Here's why
April 13, 2021

Basic app with basic features

Verified User
Engineer in Engineering
Internet Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for

Cross-teams communication.
Webhooks support.
Easy integrations with Atlassian products and other systems as well.
File sharing directly or in a group.
Video/Audio calls.

Not suited for:

Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.

March 23, 2021

Easy to use with lot of room for improvement

Ajay Akunuri | TrustRadius Reviewer
Ajay Akunuri
Sr application support engineer
Albertsons Companies (Retail, 1001-5000 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hipchat is well-suited when you are referring to other Atlassian products in conversation as well as when you writing a code and sending it in a chat . The whole code is very well formated and easy to read . I personally Find it less usable when using screensharing and video/audio feature. Didnt have really good experience in meetings
March 16, 2021

Great tool for real-time communication

Verified User
Professional in Engineering
Defense & Space Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat was a great tool for real-time communication. It was great when I was able to link Jira products to specific HipChat rooms so that when issues were updated or addressed, messages are sent to a HipChat room that I specified. This gave my team and my clients clarity and transparency. I also really liked the fact that it integrated with other Atlassian products. This was a really big bonus for me and my organization since it allowed us to have one suite to manage all social products--Jira, Confluence, and Crowd.
March 15, 2021

HipChat an instant message platform that misses the mark.

JT
Joe Tresca
Sr. Visual Design
GLG (Computer Software, 501-1000 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat was discontinued by Atlassian because it wasn't as versatile as Slack and couldn't handle Video/Audio calls as well as Zoom. It lacked the screen sharing capabilities of Skype and ScreenHero (now owned by Slack). It wasn't great at any particular area and its competitors were obviously better in those areas. This lack of versatility negatively impacted it's adoption at GLG, and I'd imagine the rest of world as well. HipChat excels at instant messaging communication (which is the one thing they got right) and although you could make specific rooms to chat about certain topics, Slack was already doing this way better. Overall it's impossible to recommend this software today. If I recall it was very expensive compared to better and more feature rich competitors. If you're seeking a bare bones method of communication you may consider the free version of it, but outside of that scenario, you are almost certainly better off going with a different product.


February 09, 2019

Sprinting with HipChat

Bob Cadieux | TrustRadius Reviewer
Bob Cadieux
Scrum Master/Agile Coach
Express Scripts (Hospital & Health Care, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat is well suited for Scrum teams in Sprints. Excellent tool for handling story defects or asking business stakeholders questions. By integrating with JIRA, we can address a story issue immediately. HipChat does not provide a meeting function.
December 18, 2018

HipChat - A good messaging service

Verified User
Engineer in Engineering
Construction Company, 10,001+ employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
There are lot of messaging services nowadays. HipChat still has to be developed better. They should upgrade their software to keep up with the race of the messaging world. Their service is just average.
Connecting to bunch of office people in a single platform is a great idea, as is sharing documents and images, but doubts will always be there for security of confidential documents.
Small and medium companies can use HipChat, but when it comes to a large company HipChat is not the best option.
January 24, 2018

Communicate with a real-time chat with your team members

Verified User
Engineer in Engineering
Information Technology and Services Company, 10,001+ employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat is well suited for real-time communication on incidents, especially when the people solving the incident are in different locations. It's also well suited for people in different locations to keep in touch with informal communication with their remote colleagues. It's less suited when a need to curate and organize the information exists as the chats will be kept in a giant log without specific organization.
January 23, 2018

HipChat is a good solution for teams looking for something cheaper than Slack

Verified User
Engineer in Information Technology
Higher Education Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat is a great solution for any kind of team communication. HipChat is well suited for those who would like Slack-like features but who don't want to pay the high price for Slack. HipChat might not be a good choice for those who already use Slack for other teams, don't want another chat application to keep up with, and are willing to pay the prices for Slack's premium features.
January 19, 2018

There's big room for improvement!

Verified User
Program Manager in Customer Service
Information Technology and Services Company, 501-1000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you want native and painless JIRA integration - it's a perfect tool. Also, it comes for free with Atlassian software and can help teams solve basic tasks and improve communication despite its ancient interface and slowness.
January 18, 2018

HipChat - Open, developer friendly online communication tool for your business.

Himanshu Singh | TrustRadius Reviewer
Himanshu Singh
Product Manager
ANS Commerce - E-commerce Solutions for India (Internet, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat is well suited when your organization is developer friendly. The Open API it provides is more than useful for a Developer Community. But, if you can't figure out the bugs yourself, then this tool might cause hindrances. The technical issues are not rare. Over-reliance on online communication rather than verbal communication will give you a headache with this tool.
January 17, 2018

HipChat for devops

HR
Hugo Romani Cortes
Middleware Architect
Air France (Airlines/Aviation, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat is very suitable in a devops team:
- allows persistent communication between team members
- can receive notifications from Jenkins or Prometheus
- allows multi tenant rooms

Nevertheless, HipChat can be a new way of working for some people that require training. The learning curve of HipChat is very simple, but for a company which is not familiar with these new tools (chat rooms), it might be a bit disturbing.
January 17, 2018

HipChat ain't all that hip.

Verified User
Employee in Sales
Computer Networking Company, 51-200 employees
Score 3 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat is bare bones and is pretty similar to a lot of other chat platforms. If you're looking for a solution, this one works. Is it the best? Probably not. Is it the most expensive? Can't imagine. Smaller organizations might benefit more from this type of platform and possibly need to adjust as they scale up.
January 16, 2018

HipChat is a great chat client for small-to-moderate sized-business.

Eric Broz | TrustRadius Reviewer
Eric Broz
System Administrator
Turning Technologies (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We were using a mix of Skype (which was not ideal because it's open to the public) and a Cisco product that was difficult to license and manage. Management needed something that would work on both Mac & Windows and we initially looked to Lync but didn't want to spend the money for it; we migrated to Office365 for Skype for Business and while it's installed on every employee's computer, it wasn't used, and our Mac users didn't like the Skype for Business interface and weren't using it. HipChat was the platform we decided on because it gets used.
January 16, 2018

HipChat -- Silly Name, Great Tool

Verified User
Manager in Professional Services
E-Learning Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This tool is well suited for large teams who enjoy collaborating and working together. Gets remote teams talking, sharing info, working together. I could see this tool being used on small teams all the way up to around a 100 person team. You need someone, or a few folks, to manage the tool.
November 09, 2016

Hip Chat review by Vladimir Salnikov (Bee Robotics team)

Vladimir Salnikov | TrustRadius Reviewer
Vladimir Salnikov
Programmer Analyst, Product Manager
Bee Robotics (Computer & Network Security, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is less appropriate for group video calls, which is a must for an our company. The rest is working well, even on different platforms.
I've used Hip Chat on Windows 7, Windows 10, Linux Ubuntu, Mac OS X and Android tablet - and everywhere it works perfectly! Congrats, developers team, you are great!
November 01, 2016

Great product for team collaboration and discussion

Francis Lewis | TrustRadius Reviewer
Francis Lewis
Application Developer
Getty Images (Photography, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HipChat overall is a great chat client. In my opinion, one of the best options available unless you're needing to post frequent code snippets or shell instructions since the formatting options can be a bit difficult to figure out. It's great for being able to have a discussion and pull up the history later in case documentation was missed.
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