Skip to main content
TrustRadius
HipChat (discontinued)

HipChat (discontinued)

Overview

What is HipChat (discontinued)?

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

Read more
Recent Reviews

TrustRadius Insights

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and …
Continue reading

HipChat

9 out of 10
January 17, 2018
Incentivized
[It's] Used by developers and product management team. A very useful tool for quick discussions and sharing of ideas, in a one to one or …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Notifications (130)
    7.7
    77%
  • Chat (132)
    7.7
    77%
  • Search (103)
    7.2
    72%
  • Discussions (110)
    6.5
    65%
Return to navigation

Pricing

View all pricing

HipChat Basic

$0

Cloud
per user

HipChat Plus

$2

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.3
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

6.3
Avg 8.1
Return to navigation

Product Details

What is HipChat (discontinued)?

Hipchat is discontinued by Atlassian. Users are being migrated to Slack.

HipChat (discontinued) Features

Project Management Features

  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with GoToMeeting

File Sharing & Management Features

  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface

Additional Features

  • Supported: Custom emoticons

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

HipChat (discontinued) Integrations

  • Bitbucket
  • PagerDuty
  • Adobe Creative Cloud Image Editor
  • Facebook
  • JIRA
  • Google Calendar
  • Statuspage.io
  • Uber
  • and over 100 more!

HipChat (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

Slack, Microsoft Yammer, and Skype for Business, now part of Microsoft Teams are common alternatives for HipChat (discontinued).

Reviewers rate Surveys highest, with a score of 7.8.

The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(577)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.

Attribute Ratings

Reviews

(1-25 of 133)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Instant Messaging app within your team and across teams via private and public channels
  • Sharing documents and integration with JIRA were very helpful. Since it's an atlassian product it supported lot of integrations with confluence, jira, bitbucket.
  • Video calls and audio calls.
  • At times, we've faced issues with hipchat server. Frequent downtime due to instability of the app.
  • Video calls are not that great and it missed lot of functionalities provided in Zoom.
  • It lacked apps within hipchat like how Slack does.
Ajay Akunuri | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to create private rooms and add people
  • Effortless searching history of conversations
  • Simple to integrate other Atlassian products like confluence and Jira
  • UI and UX can be improved
  • Should allow mentions for people who are not in group
  • Should have a feature to reply to a message in group chat
  • Video feature should allow more than 20 people
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Instant Messaging Colleagues
  • File Transfer
  • Searchable Message History
  • Audio quality was inconsistent. Sometimes excellent but mostly awful.
  • Video quality was universally poor and led us to using Zoom as our primary video communication tool.
  • Although HipChat supported file transfer, larger files would sometimes stop transferring.
February 09, 2019

Sprinting with HipChat

Bob Cadieux | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Create team rooms for Kanban and Scrum teams.
  • Great tool for immediate collaboration.
  • Allow public access to team room or restrict members.
  • Add attachments to discussions.
  • Create a new private room on the fly.
  • New messages alert room members in e-mail.
  • Start a new room within minutes.
  • Integrates with JIRA and Confluence Wiki sites.
  • Search box allows filtering through all discussions.
  • Integrate with Skype for Business. We do nor have GotoMeeting
  • Allow working in multiple rooms at same time.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Connecting to office people in simpler way.
  • Easily sending documents, videos, images, etc.
  • Video call feature is also available which can be used.
  • Sending large files is problematic, sometimes it fails.
  • Emoji system is not so good.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • HipChat keeps the history of a chat within a room, allowing anyone with the right permission to join the room at any time, and to search the chat history months after.
  • HipChat has support for animated gifs, which allows the people to communicate with animated gifs and memes.
  • People who are not in the chat at the time they are mentioned receive an e-mail, so that they know they need to catch up later on.
  • HipChat is integrated with other Atlassian products like Confluence and JIRA. Updates to pages in Confluence or card in JIRA can trigger real-time notifications in a HipChat room.
  • The notification system could be improved. You have the choice to receive notifications at every message (could be overwhelming), only when you are mentioned, or never. When you choose to never receive notifications, it'd be nice to see a unread count in the app dock.
  • Sometimes people get disconnected or close the app and forget to re-open it. This may sometimes end up with chats losing some people, without anyone realizing it before some time. It'd be nice if there was a system to remind people to re-open their app if they do not show after some days.
  • It'd be nice to see in real time who is writing in the chat before the message is sent.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Message members of organization
  • Share files
  • Integrate with project management software
  • The platform is not user-friendly
  • There is no way to set it to “away” so you have to log out each time
  • If you log in via Google, you have to enter your entire login info each time
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Since Hipchat and JIRA belong to Atlassian, Hipchat has decent and hassle-free integration with JIRA.
  • Hipchat bots are very useful and make routine tasks easier to accomplish and save some time.
  • Easy to use and intuitive user interface.
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Himanshu Singh | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • The main advantage is having an Open API which is useful for developers
  • There are many services on this app which are free
  • It offers a good overall tool for online communication between the teams
  • The technical issues are more on this application
  • The status changes are quite buggy
  • There are lot of complications for the admin accounts
January 17, 2018

HipChat for devops

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Persistent chat room. HipChat stores the communication and allows you to follow a discussion without being involved from the beginning.
  • Multi tenant rooms. We can create as many discussion rooms as we want.
  • Third-party integration. HipChat exposes an API that can be used by third-party applications (i.e. Prometheus for monitoring, Jenkins for CI/CD, etc).
  • Research should be enhanced
  • Possibility to integrate a chat bot
January 17, 2018

HipChat

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Image sharing
  • Setting a private as well as group (room) environment
  • Mobile app keeps you in touch in real time
  • Sometimes it is not very evident if there is a new message
  • The UI can be improved
  • Able to reply to a particular comment in a room setting
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Internal communication
  • Allows for chat between teams
  • Allows for troubleshooting to quickly be discussed
  • Uptime
  • Ability not to freeze or lag
  • Lacked "bells and whistles" than comparable platforms offer
Eric Broz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Cross-Platform support for both Windows & Mac users as well as a web-based client.
  • Small installation footprint with outstanding functionality.
  • Free version exists so you can try the product without having to purchase upfront.
  • The program sometimes locks up and has to be killed via Task Manager on the Windows side.
  • The updates are frequent, but that's part of their process.
  • Integration with Active Directory would be nice.
Rene Enriquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The /code is useful to share code.
  • HipChat groups are really useful in order to get connected to people with a particular interest across the organization.
  • The Video Call, all in one tool is really nice.
  • Write code in a line with other words, for example.
  • I am using this class /code SomeClassName, and it's not working.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • The emoticons are fun and add levity to the printed word which can come across wrong.
  • Groups are hugely useful for team communication.
  • Search history is great for retrieving information from past conversations.
  • HipChat app fails to load at least once a week. This is extremely annoying.
  • Sometimes on start up it looks like no one is available.
  • Constant updates interfere with our day to day work.
November 07, 2016

HipChat Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Integrations with other Atlassian products as it creates a perfect work environment.
  • HipChat is stable and very reliable. We have not had connection issues to the service.
  • The video call is very useful as we don't have to switch to another application to do calls.
  • Only comes as OVA or AMI images. Doesn't come as a binary and depending on the organizations environment it can be a little tricky to deploy.
  • Better notification system while the user is offline.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Instant Communication
  • Easy to Use
  • Ability to Share Images/Files/Urls etc
  • Sometimes hipchat will show a user is offline but in fact they are not
  • HipChat will sometimes not start up right away
  • HipChat will shut down and take some time to reload
November 02, 2016

Cool

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Quick
  • Stays connected
  • Fairly easy to navigate
  • Constant updates on who is logged in and out
  • If I check the box to stay logged in, it will still log me out
November 01, 2016

HipChat Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
  • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
  • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
  • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
  • It would be nice to have a record of shared images or documents, perhaps an option to see all shared items for the past X days.
  • It would be nice to have a few more color/style themes (perhaps one similar to Sublime tests slushi theme!?).
  • An option to "save" received messages for future reference.
Return to navigation