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HipChat (discontinued)

HipChat (discontinued)

Overview

What is HipChat (discontinued)?

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

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Recent Reviews

TrustRadius Insights

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and …
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HipChat

9 out of 10
January 17, 2018
Incentivized
[It's] Used by developers and product management team. A very useful tool for quick discussions and sharing of ideas, in a one to one or …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Notifications (130)
    7.7
    77%
  • Chat (132)
    7.7
    77%
  • Search (103)
    7.2
    72%
  • Discussions (110)
    6.5
    65%
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Pricing

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HipChat Basic

$0

Cloud
per user

HipChat Plus

$2

Cloud
per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hipchat.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.3
Avg 7.8

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

7.3
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

6.3
Avg 8.1
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Product Details

What is HipChat (discontinued)?

Hipchat is discontinued by Atlassian. Users are being migrated to Slack.

HipChat (discontinued) Features

Project Management Features

  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Search
  • Supported: Integrates with other Project Management Tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with GoToMeeting

File Sharing & Management Features

  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface

Additional Features

  • Supported: Custom emoticons

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).

HipChat (discontinued) Integrations

  • Bitbucket
  • PagerDuty
  • Adobe Creative Cloud Image Editor
  • Facebook
  • JIRA
  • Google Calendar
  • Statuspage.io
  • Uber
  • and over 100 more!

HipChat (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

Hipchat was discontinued by Atlassian. Users are being migrated to Slack.

Slack, Microsoft Yammer, and Skype for Business, now part of Microsoft Teams are common alternatives for HipChat (discontinued).

Reviewers rate Surveys highest, with a score of 7.8.

The most common users of HipChat (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(577)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.

Attribute Ratings

Reviews

(101-125 of 133)
Companies can't remove reviews or game the system. Here's why
Daniel Berlin | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Hipchat is used by our department. Company-wide we have other chat solutions.
  • The best thing about HipChat is that when I send feedback, someone seems to be reading it. The three biggest complaints I had when I started using it a few months ago have been patched out of existence. The software seems very immature to me, but it's making big strides.
  • The conversation pane is well organized, such that I can easily see who wrote which messages and when
  • Popup notifications have good customization controls.
  • The interface is designed such that it is work to do anything other than talk to the person I am already talking to. It seems like my use case is not considered (number of contacts/rooms, number of people in my org not already in my list, etc)
  • I cannot organize my list of contacts other than adhoc (no alphabet? no groups?). Finding a new contact involves moving my hand to the mouse, scrolling to the top of the left-hand pane, clicking on a header that doesn't seem to indicate anything but is the key to revealing the search bar I want... It's clunky and unintuitive.
  • The embedded youtube feature fails more often than it works and I'd really just like to turn it off. I used to click links and open them in browsers, where I expect websites to open, but now even if I remember to right-click instead of clicking, I still have to do more clicks to open a link than I used to.
  • I am disappointed by the half-functional nature of this feature, but more disappointed when I think software is losing its direction. Is this a chat program or a series of weak solutions to a bunch of problems I don't have?
  • Notifications other than the popup don't contain much information. For example, I am in a chat room and someone sends an @here message. I have a blue number 23 which shows that 23 messages have been sent since I last looked, and at least one of them had my name or @here tagged. Now, I want to make sure I didn't miss something someone sent to me in particular. Only way to find out which message triggered which alerts is to scroll a bunch and look. If you are logged in to one chat room, hanging out with 5 people casually, it's probably not an issue, but when I come back from a meeting and there are 7 rooms with large blue numbers in them... I have to do a lot of silly work to find out if I missed anything important.
While Hipchat will very likely one day become the chat software I need, there are many that have been out there for years that already are. I am constantly frustrated at having to use Hipchat.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is only used in our product engineering division. We use hipchat for more informal conversations that require more back and forth communication in a more rapid way than email can provide. It helps with collaboration with distant colleagues as an alternative to face to face contact. I find it helpful.
  • Back and forth communication for debugging technical problems
  • Group chat allowing a team to collaborate and stay on the same page
  • Debugging chat rooms, where you can come and request help without specifying a person
  • Client to access the hipchat APIs allowing more automation
  • Easier way to make hipchat bots to do simple tasks
  • Spontaneous rooms that automatically disappear after a fixed amount of idle time for impromptu conversations among multiple people
Well suited for a technical team, less well suited for more administrative departments where email is better. For questions that are longer form Hipchat usually is improper; if someone was to forget to reply to a hipchat then you have to awkwardly remind them of your question. Email is better as it is easier to reply to an email later than hipchat.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used HipChat to replace another instant messaging platform a couple of years ago and it's been working near perfectly for us since. It's worked great as both a direct messaging and channel-based chat system to get messaged to one another around this office and at home as well as a way to quickly disseminate information to a specific group or all employees at once. The mobile app has also been instrumental in getting organized and keeping everyone informed in the event of any kind of urgent situation or emergency. It's even great for the occasional witty banter and catching up on the last episode of Game of Thrones without having to leave your desk and actually, physically speak to someone. There's nothing quite as satisfying as social interaction about your favorite shows without any actual, physical exchange. Besides, you can't share a good .gif with words, now can you?
  • The ability to notify everyone in a channel at once is particularly useful when people are out of the office.
  • The mobile app is nice and clean and not too invasive when it comes to notifications.
  • The customizable emoticons tend to be a good way to get a point across and keep things lighthearted when they need to be.
  • The ability to add just minor formatting like bold and italics to the messages you type would be a great addition.
  • The ability to customize the desktop interface more would be nice.
  • The 'new chat' interface was recently changed so that you have to search for something specific (person or channel) by name instead of selecting from a list. I liked the list better. Both would probably be ideal actually.
The ease involved with sharing code and graphics with individuals or whole groups makes it great in the design and development kind of environment. However, it would be less suited to staying in touch with a group of friends that don't live in close proximity due to some of the missing functionality related for formatting for messages and lack of options for interface customization.
Tanner Lovelace | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When most of your development team is remote, you need some way to stay in touch. Hipchat lets you do that. In addition, it integrates with other Atlassian software like Jira, Confluence, Bamboo and Bitbucket so you're always up to date with everything.
  • If bugs are changed in Jira, you can easily be notified in a common hipchat room.
  • If a build fails in Bamboo, you can be notified quickly in Hipchat so the build isn't broken for long.
  • You can quickly be notified in Hipchat when pull requests are opened in Bitbucket so the person waiting for the pull request doesn't have to wait long.
  • Hipchat's audio/video conferencing functionality could use some work.
  • Sometimes mobile notifications get lost.
  • Sometimes it can be hard to see conversations among automatic messages.
It is well suited when you have a distributed team you need to keep in sync.
June 30, 2016

HipChat FTW

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Hipchat is used across our organization, every day and serves a multitude of functions for our team. From inner-department communication when working on specific projects/goals to all-office messages to celebrate birthdays. It's very effective in providing our company with a cohesive, quick and reliable communication platform. The entire team would probably say it's a critical component to their operations.
  • The interface is no frills and to the point. Clean and minimalist, it's very easy to find and perform the functionality you're looking for.
  • Creating team "rooms" is incredibly simple and it's easy to find information, attachments and members.
  • Stability and security. It just works when you want it to.
  • Lack of features
  • Would like to see more customization options as far as interface
  • Better notification system.
Not the best suited, if you are having conversations that need reminders set or task lists. Still a great tool to build these lists though. It's very well-suited for conversations that can be resolved and handled quickly and instantly. People will respond more instantly via this platform rather than email.
Elena Astilleros | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
HipChat is being used by the technology department. It addresses the problem of ensuring collaboration between our multiple national and international sites, as well as keep distributed teams connected.
One other area that HipChat helps our department is also the ability to quickly create new rooms for forming guilds of specific interests - high performance, yoga, transformation, CSS.
  • HipChat allows team culture to show up in a digital form, the ability to create the perfect giphy makes it quickly apparent what the mood of a certain team is, or the mood of a certain day.
  • Allows for quick virtual meetings with key players. If I have a question for a group of multiple stakeholders, I can create a chat room, ask them the question and wait for the response, won't need to hunt down meeting rooms or times.
  • Record the appropriate amount of history, so that I can scroll back and find what was said in an earlier meeting.
  • Integration with Trello and other applications teams use.
  • Ability to bookmark important posts. If I'm in a group setting and someone says something I want to refer back to, having a bookmark or an ability to clip/star a message would make it easier for me to find what I'm doing.
  • No Screen sharing.
HipChat is a great collaboration feature for groups who want to get around the meeting hell that infuses so many organizations. It makes it easy to spin up chat rooms, delete the chat rooms and poll the team members you want to talk to. Doesn't work as well for teams needing multiple integrations.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it within our department to improve communication, escalate issues, and track employees' current status. It addressed a need to have a unified platform instead of relying on various internet chat utilities. Also it has cut down on the amount of texting/calling that is needed and the associated mess of keeping current phone numbers in everyone's contact lists.
  • All your work conversations happen in one place, giving you the ability to engage multiple people at once and also keep a record of important communications.
  • We used Yammer before, but found that people were not as engaged. The HipChat interface by comparison is less cluttered and tightly focused on enabling communications.
  • When I'm away, I don't like to receive individual emails for each message that I missed. I would like to see that consolidated somehow.
  • If you have a large number of rooms or a long list of open conversations with other people, it's too easy to miss incoming messages that extend below the current screen height.
It is best for impromptu and informal communications between team members. If you need to stay in touch with your colleagues several times throughout the day, then I highly recommend it. It works pretty well for our IT team. It can be a good solution to consolidate from texting or other phone based communications, especially if employees are hesitant to share personal phone numbers. HipChat gets everyone in the team connected. Nobody is left out, and that is probably the best feature.
Ali Eslamifar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using Hipchat across the whole organization, it's good to communicate quickly on an issue that we need to have fast decisions being made. We also use Hipchat to track the progress in each ticket and control the issues that are going on in other Atlassian products. It's really great that Hipchat gets integrated with all those products.
  • Creates fun in the office
  • Let's you create chat rooms
  • Connects well to other Atlassian products
  • User interface and UX
  • Connecting with other products out of Atlassian family
  • More visual elements like Slack
Timothy Eccleston | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Incentivized
HipChat is used across the whole organization, mostly because of the way it connects to other Atlassian products (JIRA and Confluence).
  • Connections to Atlassian products (JIRA and Confluence).
  • Connections to non Atlassian products (e.g. Jenkins).
  • Constantly reloading/updating.
  • Weak notification settings/options (assumes you see everything when you open it, even if you're just clicking through apps).
  • Hard to find rooms etc.
  • Different experiences on desktop vs. web.
Use HipChat if you're using JIRA and/or Confluence, but don't ever take it for its own sake.
June 29, 2016

Hipchat for support

Score 7 out of 10
Vetted Review
Verified User
Incentivized
hipchat is used by different teams to collaborate and interact on a daily basis so that email is not being cluttered. It is a faster response from the other team members when they need support or something quick like "do you know this ?" and other person is on the phone and they can still answer it.
  • Teams can interact.
  • Individuals can get faster response.
  • Email is not cluttered.
  • Connection issues, it is constantly disconnecting and reconnecting.
  • Sometimes search doesn't find everything that you are looking for and you know that it is there.
Support environment is most used area.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
HipChat is used as the primary chat service for the entire company, with github, jira, jenkins, and bot integration.
  • Integration with other services and bots.
  • Cheaper than Slack.
  • Reliability is ridiculously bad. I've used dozens of consumer and enterprise chat services, and hipchat is by far the worst in terms of performance (latency) and reliability (uptime).
  • The osx and android clients are horrendously buggy and poorly designed. It regularly drops typed and submitted messages; they are unable to handle a network change or packet drop of any kind (the network layer should be rewritten from scratch). The search function is terrible and breaks every few months. The web client is ok.
It might be considered as a software only solution where a company gets to host their own hipchat servers, but will never use it as a service ever.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hipchat is being used throughout the whole organization. It allows us to have channels to address each team in the company while also having a way to communicate to everyone, or people individually. It really reduces the number of emails we have to send, which is great. Emails also tend to get lost in threads, so this centralizes everything.
  • Integration with other Atlassian services - bitbucket, JIRA, etc. Super helpful for linking things.
  • Channels make communication convenient and centralized.
  • Fun emojis are fun!
  • Notifications don't immediately tell you what channel/room it's from.
Really well suited for organizations with lots of different teams and the need to communicate with each/with individual people, with a repeating topic. It replaces email really well in that situation because messages don't get lost and people being added to the chat can still see old messages. Less appropriate for formal things, I suppose.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Hipchat on a day to day basis. The UI is easy to use and understand. To some of the down sides, it is clunky with selecting emotes in a web browser (excluding the default emotes). Overall though I like using Hipchat and it is useful at my work day to day.
  • Smooth UI - Easy to use and figure out for people who are not familiar with these types of programs. The UI is mostly intuitive. If you've used any chat tool you'll have no trouble with HipChat's basic features.
  • The ability to create rooms of users is helpful.
  • Using @names in messages is easy to talk to people in a chat room and have them notice that you mentioned them.
  • Clunky emote selection. HipChat allows use to use and create emoji icons, but they are so small as to be almost unusable. It's annoying that it opens up a new tab in your default browser to open up more emotes. Even though Skype has less emotes, it's easier to select and less of a pain.
  • While text chat has been reliable and easy to use, I have had some difficulty with voice chat.
It's a chat based program. It is appropriate to use in work places and at home. It's easier to use than Skype and doesn't bog down the system as much.
Lisa Vitaniemi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Many members of our team use Hip Chat for internal communication. It allows quick messages and sending of files and images.
  • Ability to instant message.
  • Ability to drag and drop files and images to send instantly.
  • Fun to use with emoticons.
  • Ability to use as an app or through web.
  • Sometimes after a new update I am unable to send a file.
Just a great, quick, easy tool to use!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to communicate across multiple teams. It's a great tool to start and maintain discussions on a specific topic, about a group, or anything else. We are using it on a group that has three distinct teams on it, with each team having some overlap with the others, but not complete. We're also all roughly in the same area, so HipChat allows us to connect with other team members to discuss similar project work we might be doing, but also to avoid annoying the rest of the office.
  • Group chat is nice - it's persistent and allows others to jump in on the conversation as needed
  • Private groups are a good feature since we can set up groups limited to a specific set of people, this helps avoid people jumping in on a conversation and pushing it in a direction we don't want to go
  • Emoticons. Enough said.
  • The mobile app needs to provide better notification clarify - currently if there's a notification badge on the app, when you open it up there's no indicator of what room or user the notification is tied to
  • Make emoticons a bit bitter, and allow easier adding of them via the desktop or mobile app
It works great for a single group, across multiple groups, or across your whole company. If your company already has a similar tool that supports chat rooms (and isn't excessively buggy) you may not need HipChat.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am using Hipchat for my conversations within the team and other teams I work with. It is very useful as I don't need to go and fetch people and then do my stuff. If I need something to be cleared out with the developers or other members of the team, I just hipchat them. Also I am part of hipchat rooms where I can say something that reaches the masses. So overall it's an awesome tool, I would prefer using it.
  • Time saving for communications.
  • Able to say something to a group of people via rooms.
  • Add screenshots or gif files for better communication and clarifications.
  • Can integrate it with other tools like Jenkins.
  • Outage notice to users. It stops working randomly and then I need to visit their status link.
When trying to notify something to a group of people, HipChat works awesome. But if there are lot of rooms that I am part of, it's hard to keep track of everything.
June 29, 2016

A HipChat Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our software development teams use HipChat for one-on-one conversations, groups discussions, and team-wide announcements.
  • It integrates well with other Atlassian software like Jira and Stash.
  • Code stylings are good.
  • Notifications don't always come through or get get cleared.
It is great for teams already using other Atlassian collaboration software.
Clayton Hughes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HipChat is used by our entire organization. It keeps us linked together whether we are in the office, remote, or at home. I can easily reach IT for any tech problems or talk to Client Relations if I have questions on an account without emailing and waiting for a reply.
  • Android/Cross platform support
  • Add own emojis
  • Can be used bare-bones without a bunch of fluff, if desired.
  • I occasionally run into connection problems
  • Upon booting windows, it pops up full screen instead of being minimized
It works for teams that have different offices, different departments, and multiple locations. It is easily used in-office or on the go.
June 29, 2016

HipChat

Sherry da Silva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
HipChat is being used in our IT department to coordinate across and within scrum teams of developers, business analysts, QA and managers. It allows easy communication and keeps a record of said communication.
  • Easy communiucation
  • Records decisions for later reference
  • An update recently broke connectivity. We would have to shut down the app completely and restart it to connect after waking from sleep.
It is well suited to software development.
June 29, 2016

Well balanced

Damian Redpath | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used it across all departments to manage communication between the team. As we were a distributed team it was crucial that we had a software that allowed us all to come together and communicate effectively. When selecting a team communication platform we look for a platform that has great integrations and allows us to express our company culture effortlessly.
  • Great Atlassian integration
  • Great memes - being techies we loved the humour
  • Well priced
  • UI - as with all Atlassian products this is by far it's biggest downfall and has a surprisingly large effect. I have spoken to a lot of people who do not even consider HipChat due to the UI
Very well suited if using other Atlassian products. It plays very nicely with the other applications and shows the true power of the Atlassian suite. The products truly are made to be used together and if you are not doing that then you are not getting your monies worth by far.
June 29, 2016

Hipchat

Dan Previte | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
We use it to keep track of events that happen via different services, events on our own websites, and for most discussion between employees. We rarely email anymore.
  • The API is easy to work with.
  • It's much better than email.
  • It's down constantly. Uptime and reliability are terrible.
  • Sometimes the mobile app takes forever to load, making it difficult to reply to a message
  • It needs better integrations, like Slack. Adding integrations to Hipchat is much more difficult than Slack.
  • Seems to have stopped adding new features years ago, Slack does so much out of the box.
Its not as feature rich as Slack, it's down all the time, but it is cheaper.
June 29, 2016

HipChat Usage

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses HipChat to coordinate teams for the creation of new products. The tool allows us easy access to all team members (no matter where they are located), shared knowledge of current activities, and a single tool to rely upon. HipChat has been an essential part of our ability to launch a new product in a timely manner.
  • HipChat makes it very simple to do screen sharing and assist remote developers
  • HipChat makes it easy to communicate with a select set of people in the team
  • Notifications can often be overwhelming. We have started to see problems team members missing communications because the notifications are too numerous.
It's best for teams with similar goals
Hannes Tribus | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We've been using Slack for a year or so because of its integration possibility with other systems. So at that time it won over HipChat. While the team was growing we started to use more and more Atlassian products (like Jira, Confluence, Bamboo) and noticed that the integrations could be done even better with HipChat. Just recently we had to add something like 30 people in a subsidiary to the team so we took the time to evaluate again. Meanwhile HipChat evolved and is almost at the level of Slack, but with a lower price. Even though they improved the functionality of the system, the apps for mobile devices are still far away from Slack. At the end the price range and the Jira integration were the main reason to switch and even though there are some complaints from my colleagues, we're a lot faster in communicating with them.
  • Jira integration to show ticket changes in rooms
  • Possibility to open rooms from tickets
  • User mentioning
  • Clumsy chat view. Especially when there are a lot of movements in tickets. Those should be in a side list.
  • Hangout integration sometimes doesn't work.
  • Difficult to find unread messages in apps. Should be better structured. It's even worse for the Mac App where you close chats with CMD+w and you get no notice until you're directly mentioned in the room.
  • Ediint of messages is too complex.
HipChat is well suited for fast discussion on a ticket directly starting from there...even though there is room for improvement, e.g. sync chat history to ticket.
Spyro Basilakes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Here at Magnet.me we use HipChat throughout the whole organisation. It's great software which functions neatly across all departments regardless of location. Our IT guys can even code for a bot to work in it as well as a few other neat features (so credits to both them and HipChat). I'm convinced it'd work great in large scale operations with over 100 people as well, since chats are customisable according to your own operations/organisational structure.
  • Using emoticons is my favourite feature of HipChat, it often leads to a good office-wide chuckle at least.
  • The video connect feature is also useful and functions properly.
  • Grouping/customising chats & -groups, combined with "@[name]" functions to alert someone, is very useful.
  • Bugs/crashes still occur though not often enough to be a bother and there are plenty of updates and improvements.
  • Perhaps for the interface to have more customisability would be nice for personal use.
  • Some customisable sounds for notifications, or even quotes and the like, would make using HipChat more entertaining too.
It's very useful to incorporate into your own office culture, especially in the more informal ones, where there's plenty of room for some entertaining use (emoticons, bots, etc., are all possible). Not sure how HipChat would stand out in large, formal cultured organisations.
Matt Fleming | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
If HipChat would stay functioning consistently, either via the web portal or the desktop app, we wouldn't be considering other options to leave Hip Chat. Unfortunately, it's just not reliable.
  • App integration
  • Intuitive UX
  • Cheap
  • Uptime - It goes down on a regular basis, sometimes multiple times a day.
  • Emoticons and GIf integration are too small.
If you want to pay for a tool that is unreliable, Hip Chat is the answer. The UX is pretty good and they're inexpensive, which is great! But if I can't trust the tool to work when I need it to, I can't justify paying for it.
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