Overview
What is HipChat (discontinued)?
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
Basic app with basic features
Easy to use with lot of room for improvement
Great tool for real-time communication
HipChat an instant message platform that misses the mark.
Sprinting with HipChat
HipChat - A good messaging service
Communicate with a real-time chat with your team members
HipChat is a good solution for teams looking for something cheaper than Slack
A poor alternative to Slack
HipChat - Open, developer friendly online communication tool for your business.
HipChat for devops
HipChat
HipChat ain't all that hip.
HipChat is a great chat client for small-to-moderate sized-business.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Notifications (130)7.777%
- Chat (132)7.777%
- Search (103)7.272%
- Discussions (110)6.565%
Pricing
HipChat Basic
$0
HipChat Plus
$2
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 7.3Mobile Access(97) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 7.2Search(103) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
Communication
Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.
- 7.7Chat(132) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
- 7.7Notifications(130) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
- 6.5Discussions(110) Ratings
Users can join groups or message boards for forum-style collaboration.
- 7.8Surveys(34) Ratings
Users can create and participate in surveys to get input from other collaborators.
- 7Internal knowledgebase(43) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
- 7Integrates with GoToMeeting(23) Ratings
Integrates with GoToMeeting for web conferencing.
File Sharing & Management
Features that allow collaborators to view, work on, and organize files.
- 6.5Video files(85) Ratings
Supports video file types
- 6.8Audio files(73) Ratings
Supports audio file types, such as .mp3, .mp4, and .wav
- 6.6Access control(60) Ratings
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
- 5.9Advanced security features(49) Ratings
Includes advanced security features such as file encryption or remote data wipe.
- 6Integrates with Google Drive(27) Ratings
Integrates with Google's cloud storage platform, Google Drive.
- 6Device sync(55) Ratings
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HipChat (discontinued)?
HipChat (discontinued) Features
Project Management Features
- Supported: Mobile Access
- Supported: File tracking
- Supported: Search
- Supported: Integrates with other Project Management Tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with GoToMeeting
File Sharing & Management Features
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
Additional Features
- Supported: Custom emoticons
HipChat (discontinued) Screenshots
HipChat (discontinued) Integrations
HipChat (discontinued) Competitors
HipChat (discontinued) Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Global |
Supported Languages | English |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(577)Community Insights
- Business Problems Solved
HipChat has become an essential tool for organizations across various industries, providing a platform for efficient communication and collaboration. Users have praised its effectiveness in reducing the need for email and keeping track of events, discussions, and most employee communication. It has replaced other instant messaging platforms and is used for direct messaging, channel-based chat, disseminating information, and keeping everyone informed. Engineering teams particularly find HipChat useful for publishing build results, tracking deployment logs, and coordinating work during incident response. Software design/development agencies have also found value in HipChat for facilitating communication within teams spread across different time zones. Overall, HipChat has proven to be an easy-to-use platform that fosters collaboration between distributed teams and different departments while minimizing reliance on email. Its integration with other Atlassian software further enhances its functionality and makes it a valuable tool for organizations looking to improve their internal communication processes.
Attribute Ratings
Reviews
(101-125 of 133)- The best thing about HipChat is that when I send feedback, someone seems to be reading it. The three biggest complaints I had when I started using it a few months ago have been patched out of existence. The software seems very immature to me, but it's making big strides.
- The conversation pane is well organized, such that I can easily see who wrote which messages and when
- Popup notifications have good customization controls.
- The interface is designed such that it is work to do anything other than talk to the person I am already talking to. It seems like my use case is not considered (number of contacts/rooms, number of people in my org not already in my list, etc)
- I cannot organize my list of contacts other than adhoc (no alphabet? no groups?). Finding a new contact involves moving my hand to the mouse, scrolling to the top of the left-hand pane, clicking on a header that doesn't seem to indicate anything but is the key to revealing the search bar I want... It's clunky and unintuitive.
- The embedded youtube feature fails more often than it works and I'd really just like to turn it off. I used to click links and open them in browsers, where I expect websites to open, but now even if I remember to right-click instead of clicking, I still have to do more clicks to open a link than I used to.
- I am disappointed by the half-functional nature of this feature, but more disappointed when I think software is losing its direction. Is this a chat program or a series of weak solutions to a bunch of problems I don't have?
- Notifications other than the popup don't contain much information. For example, I am in a chat room and someone sends an @here message. I have a blue number 23 which shows that 23 messages have been sent since I last looked, and at least one of them had my name or @here tagged. Now, I want to make sure I didn't miss something someone sent to me in particular. Only way to find out which message triggered which alerts is to scroll a bunch and look. If you are logged in to one chat room, hanging out with 5 people casually, it's probably not an issue, but when I come back from a meeting and there are 7 rooms with large blue numbers in them... I have to do a lot of silly work to find out if I missed anything important.
Love HipChat, highly recommend!
- Back and forth communication for debugging technical problems
- Group chat allowing a team to collaborate and stay on the same page
- Debugging chat rooms, where you can come and request help without specifying a person
- Client to access the hipchat APIs allowing more automation
- Easier way to make hipchat bots to do simple tasks
- Spontaneous rooms that automatically disappear after a fixed amount of idle time for impromptu conversations among multiple people
- The ability to notify everyone in a channel at once is particularly useful when people are out of the office.
- The mobile app is nice and clean and not too invasive when it comes to notifications.
- The customizable emoticons tend to be a good way to get a point across and keep things lighthearted when they need to be.
- The ability to add just minor formatting like bold and italics to the messages you type would be a great addition.
- The ability to customize the desktop interface more would be nice.
- The 'new chat' interface was recently changed so that you have to search for something specific (person or channel) by name instead of selecting from a list. I liked the list better. Both would probably be ideal actually.
Hipchat integrates with other Atlassian products.
- If bugs are changed in Jira, you can easily be notified in a common hipchat room.
- If a build fails in Bamboo, you can be notified quickly in Hipchat so the build isn't broken for long.
- You can quickly be notified in Hipchat when pull requests are opened in Bitbucket so the person waiting for the pull request doesn't have to wait long.
- Hipchat's audio/video conferencing functionality could use some work.
- Sometimes mobile notifications get lost.
- Sometimes it can be hard to see conversations among automatic messages.
HipChat FTW
- The interface is no frills and to the point. Clean and minimalist, it's very easy to find and perform the functionality you're looking for.
- Creating team "rooms" is incredibly simple and it's easy to find information, attachments and members.
- Stability and security. It just works when you want it to.
- Lack of features
- Would like to see more customization options as far as interface
- Better notification system.
HipChat, solid player solid price
One other area that HipChat helps our department is also the ability to quickly create new rooms for forming guilds of specific interests - high performance, yoga, transformation, CSS.
- HipChat allows team culture to show up in a digital form, the ability to create the perfect giphy makes it quickly apparent what the mood of a certain team is, or the mood of a certain day.
- Allows for quick virtual meetings with key players. If I have a question for a group of multiple stakeholders, I can create a chat room, ask them the question and wait for the response, won't need to hunt down meeting rooms or times.
- Record the appropriate amount of history, so that I can scroll back and find what was said in an earlier meeting.
- Integration with Trello and other applications teams use.
- Ability to bookmark important posts. If I'm in a group setting and someone says something I want to refer back to, having a bookmark or an ability to clip/star a message would make it easier for me to find what I'm doing.
- No Screen sharing.
- All your work conversations happen in one place, giving you the ability to engage multiple people at once and also keep a record of important communications.
- We used Yammer before, but found that people were not as engaged. The HipChat interface by comparison is less cluttered and tightly focused on enabling communications.
- When I'm away, I don't like to receive individual emails for each message that I missed. I would like to see that consolidated somehow.
- If you have a large number of rooms or a long list of open conversations with other people, it's too easy to miss incoming messages that extend below the current screen height.
HipChat is a good tool to works and have fun!
- Creates fun in the office
- Let's you create chat rooms
- Connects well to other Atlassian products
- User interface and UX
- Connecting with other products out of Atlassian family
- More visual elements like Slack
HipChat - Atlassian's weakest link
- Connections to Atlassian products (JIRA and Confluence).
- Connections to non Atlassian products (e.g. Jenkins).
- Constantly reloading/updating.
- Weak notification settings/options (assumes you see everything when you open it, even if you're just clicking through apps).
- Hard to find rooms etc.
- Different experiences on desktop vs. web.
Hipchat for support
- Teams can interact.
- Individuals can get faster response.
- Email is not cluttered.
- Connection issues, it is constantly disconnecting and reconnecting.
- Sometimes search doesn't find everything that you are looking for and you know that it is there.
Unreliable service, buggy clients
- Integration with other services and bots.
- Cheaper than Slack.
- Reliability is ridiculously bad. I've used dozens of consumer and enterprise chat services, and hipchat is by far the worst in terms of performance (latency) and reliability (uptime).
- The osx and android clients are horrendously buggy and poorly designed. It regularly drops typed and submitted messages; they are unable to handle a network change or packet drop of any kind (the network layer should be rewritten from scratch). The search function is terrible and breaks every few months. The web client is ok.
Chatting about HipChat
- Integration with other Atlassian services - bitbucket, JIRA, etc. Super helpful for linking things.
- Channels make communication convenient and centralized.
- Fun emojis are fun!
- Notifications don't immediately tell you what channel/room it's from.
This chat is Hipchat (cringe)
- Smooth UI - Easy to use and figure out for people who are not familiar with these types of programs. The UI is mostly intuitive. If you've used any chat tool you'll have no trouble with HipChat's basic features.
- The ability to create rooms of users is helpful.
- Using @names in messages is easy to talk to people in a chat room and have them notice that you mentioned them.
- Clunky emote selection. HipChat allows use to use and create emoji icons, but they are so small as to be almost unusable. It's annoying that it opens up a new tab in your default browser to open up more emotes. Even though Skype has less emotes, it's easier to select and less of a pain.
- While text chat has been reliable and easy to use, I have had some difficulty with voice chat.
Great messaging tool
- Ability to instant message.
- Ability to drag and drop files and images to send instantly.
- Fun to use with emoticons.
- Ability to use as an app or through web.
- Sometimes after a new update I am unable to send a file.
HipChat is a great app for team collaboration
- Group chat is nice - it's persistent and allows others to jump in on the conversation as needed
- Private groups are a good feature since we can set up groups limited to a specific set of people, this helps avoid people jumping in on a conversation and pushing it in a direction we don't want to go
- Emoticons. Enough said.
- The mobile app needs to provide better notification clarify - currently if there's a notification badge on the app, when you open it up there's no indicator of what room or user the notification is tied to
- Make emoticons a bit bitter, and allow easier adding of them via the desktop or mobile app
Hipchat- An awesome communication Tool
- Time saving for communications.
- Able to say something to a group of people via rooms.
- Add screenshots or gif files for better communication and clarifications.
- Can integrate it with other tools like Jenkins.
- Outage notice to users. It stops working randomly and then I need to visit their status link.
A HipChat Review
- It integrates well with other Atlassian software like Jira and Stash.
- Code stylings are good.
- Notifications don't always come through or get get cleared.
Basic user's review of HipChat
- Android/Cross platform support
- Add own emojis
- Can be used bare-bones without a bunch of fluff, if desired.
- I occasionally run into connection problems
- Upon booting windows, it pops up full screen instead of being minimized
HipChat
- Easy communiucation
- Records decisions for later reference
- An update recently broke connectivity. We would have to shut down the app completely and restart it to connect after waking from sleep.
Well balanced
- Great Atlassian integration
- Great memes - being techies we loved the humour
- Well priced
- UI - as with all Atlassian products this is by far it's biggest downfall and has a surprisingly large effect. I have spoken to a lot of people who do not even consider HipChat due to the UI
Hipchat
- The API is easy to work with.
- It's much better than email.
- It's down constantly. Uptime and reliability are terrible.
- Sometimes the mobile app takes forever to load, making it difficult to reply to a message
- Seems to have stopped adding new features years ago, Slack does so much out of the box.
HipChat Usage
- HipChat makes it very simple to do screen sharing and assist remote developers
- HipChat makes it easy to communicate with a select set of people in the team
- Notifications can often be overwhelming. We have started to see problems team members missing communications because the notifications are too numerous.
The right direction but not (yet) fully developed
- Jira integration to show ticket changes in rooms
- Possibility to open rooms from tickets
- User mentioning
- Clumsy chat view. Especially when there are a lot of movements in tickets. Those should be in a side list.
- Hangout integration sometimes doesn't work.
- Difficult to find unread messages in apps. Should be better structured. It's even worse for the Mac App where you close chats with CMD+w and you get no notice until you're directly mentioned in the room.
- Ediint of messages is too complex.
- Using emoticons is my favourite feature of HipChat, it often leads to a good office-wide chuckle at least.
- The video connect feature is also useful and functions properly.
- Grouping/customising chats & -groups, combined with "@[name]" functions to alert someone, is very useful.
- Bugs/crashes still occur though not often enough to be a bother and there are plenty of updates and improvements.
- Perhaps for the interface to have more customisability would be nice for personal use.
- Some customisable sounds for notifications, or even quotes and the like, would make using HipChat more entertaining too.
- App integration
- Intuitive UX
- Cheap
- Uptime - It goes down on a regular basis, sometimes multiple times a day.
- Emoticons and GIf integration are too small.