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HireRight

HireRight

Overview

What is HireRight?

HireRight is a background screening solution designed to support international and multinational organizations, as well as small businesses. It can function as a standalone product, or integrate with other ATS products with broader recruitment features.

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Recent Reviews

TrustRadius Insights

HireRight is a versatile tool used by organizations for a variety of pre-employment activities. It helps companies remain compliant with …
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Meets our Needs

7 out of 10
January 12, 2023
Incentivized
We are required to use HireRight by the client that we work at as a pre-access item for our employees to be background checked in order …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is HireRight?

HireRight is a background screening solution designed to support international and multinational organizations, as well as small businesses. It can function as a standalone product, or integrate with other ATS products with broader recruitment features.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is HireRight?

HireRight is a background screening solution. It includes a range of background checking services, and supports international and multinational organizations. HireRight includes criminal background checks, identity checks, candidate experience checks, and driving records, among other types of background checks. The product also provides tailored features for businesses in transportation, healthcare, education, retail, financial services, non-profits, and small businesses. HireRight is a standalone background checking solution, and is designed to integrate with other ATS products with fuller recruitment capabilities.

HireRight Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HireRight is a background screening solution designed to support international and multinational organizations, as well as small businesses. It can function as a standalone product, or integrate with other ATS products with broader recruitment features.

ACRAnet, TransUnion SmartMove, and Findigs are common alternatives for HireRight.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of HireRight are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(79)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HireRight is a versatile tool used by organizations for a variety of pre-employment activities. It helps companies remain compliant with regulations and ensures that employees meet the required standards. With its user-friendly interface, HireRight makes it easy for organizations to register employees using just their name and email address. The product excels in verifying the backgrounds of US-based employees, making it an ideal choice for running background reports on potential hires. HireRight also proves valuable in approving drivers for hire by providing comprehensive reports such as MVR, SSI, CID List, and DAC reports. Additionally, it allows organizations to maintain a database of potential candidates and track their progress from the initial interview stage to full employment. By performing pre-employment screenings and background checks, HireRight assists companies in maintaining compliance with state and government projects. It is also instrumental in conducting pre-employment tests and annual MVR checks throughout the company, contributing to a streamlined hiring process.

One aspect that users appreciate about HireRight is its ability to consolidate various employment-related tasks into one platform. From background checks and drug screenings to I-9 compliance, HireRight provides businesses with a central hub for all their employment needs. This consolidation not only ensures easy access to essential information but also makes it convenient for multiple sister companies to use the same system efficiently. For example, some users have noted that HireRight has been a great time-saver when it comes to handling background checks and drug screenings on specific projects that require badging. Another advantage of using HireRight is its ability to foster consistency when running backgrounds for similar positions within an organization. By maintaining standardized processes, companies can ensure fair hiring practices while reducing potential risk associated with negligent hiring decisions.

Recruiting roles benefit substantially from the use of HireRight as it aids in candidate verification after hiring and obtaining necessary DOT file information. Furthermore, organizations rely on HireRight's expertise as a leading provider of on-demand employment background checks. By using HireRight, businesses can align their pre-employment activities, enhancing the quality of hires and mitigating employment risk. This is particularly important for positions that involve sensitive responsibilities such as handling money or patients, where organizations need assurance that candidates have no prior issues in such areas.

HireRight plays a crucial role within HR departments by facilitating employee background checks, which are often a condition for job offers being extended. Its quick and efficient process enables organizations to conduct these checks with just a few steps, ensuring that they have reliable information when making hiring decisions. Overall, HireRight provides businesses with the peace of mind that comes from conducting thorough background checks and drug screenings. By utilizing HireRight, organizations can ensure compliance with client requirements, industry regulations, and internal policies regarding employee screenings. For instance, some clients mandate the use of HireRight as their background checking vendor to make sound and compliant hiring decisions. Additionally, HireRight offers the flexibility to perform both pre-employment and random drug screens, helping businesses maintain a safe and drug-free work environment.

One key benefit reported by HR departments is the convenience of having all pre-employment activities in one place. From background checks to drug screens and I-9 compliance, HireRight streamlines the entire process, saving time and effort for HR personnel. It also serves as a valuable resource for maintaining a database of potential candidates, enabling organizations to track applicants' progress from initial screening to full employment seamlessly.

Furthermore, HireRight plays a pivotal role in risk management for companies in various industries. By conducting comprehensive background checks and verifying qualifications, organizations can reduce the chances of hiring individuals with a history of violent criminal behavior or other concerning issues. This aspect is particularly crucial when dealing with positions that require a high level of trust or responsibility.

Ultimately, HireRight helps businesses make well-informed hiring decisions by providing them with accurate and reliable information about potential employees. Its user-friendly interface, range of services, and ability to streamline various pre-employment activities make it an essential tool for organizations looking to ensure compliance, maintain consistency in hiring practices, and reduce employment risks.

Email invitation feature: Users have found the ability to send email invitations to candidates for completing and submitting their own background investigation information to be a game changer. This pro has been mentioned by multiple reviewers, as it speeds up the hiring process and makes it easier for candidates to complete required paperwork.

Batch upload option for drug screening rosters: Many users appreciate the batch upload option for random drug screening rosters, finding it intuitive and accurate. This pro has been mentioned by a number of reviewers, as it allows them to make selections in a timely manner and directly notify managers without additional paperwork.

Wide assortment of training options: Reviewers have highlighted the wide assortment of training options offered by HireRight, both for system users and compliance updates. This pro is frequently mentioned, as it makes it easier for Employee Services teams to stay updated on regulatory changes.

Quality Expectations: Some users have expressed dissatisfaction with the quality expectations of the product. They feel that certain checks, such as ValidateCompetitorNames and ValidateLLMLanguage, are not meeting their standards. These users believe that these checks should be improved to ensure better accuracy and reliability.

Line Break Counts: Several reviewers have mentioned issues with line break counts in their feedback. They have reported instances where the number of line breaks exceeded the acceptable limit set by the software. This has caused frustration among users who expect precise formatting in their content and would like to see improvements in this area.

Plagiarism Wordcount Limit: A number of customers have raised concerns about the plagiarism wordcount limit imposed by the system. They feel restricted by a maximum limit of 15 words for ngrams of 9 and one word for ngrams of 13 when checking for plagiarism. Users express a desire for more flexibility in order to effectively verify originality without being hindered by these limitations.

Based on user reviews, there are three common recommendations for HireRight:

  1. Improve Communication and Document Upload: Users suggest enhancing communication between the documents department and users. They recommend better communication channels and the ability to upload requested documents directly into the user's portal.

  2. Consider Local Background Check Companies: Some users recommend exploring local background check companies instead of using HireRight. They believe that partnering with a local company can lead to better results and avoid potential loss of candidates.

  3. Thoroughly Research Other Options: Many users advise considering other options due to reasonable pricing and quick implementation. While some praise HireRight for its efficiency and customer support, others suggest looking into alternative solutions that offer better customer service and more tailored features.

Overall, it is advisable for businesses to ensure effective communication with the documents department, consider local background check companies, and thoroughly research other options before committing to HireRight.

Attribute Ratings

Reviews

(1-25 of 33)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Accurate reporting
  • Timely processing
  • Intuitive for users
  • Easy of use for applicants
  • Responsive customer service team
  • Honestly cannot think of anything to say here - the vendor quickly adapts to maintain compliance; communicates in a timely and effective manner; and provides opportunities to customer to learn more about their processes/legal updates
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Background Checks
  • Random/Pre-employment drug screen location finder
  • Random/Pre-employment drug screen results
  • Works with our internal HR system so all info is automatic
  • More frequent updates on background screenings
January 12, 2023

Meets our Needs

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Quick Turnarounds
  • Easy to Complete Background Checks
  • Current status of Background Checks
  • Does not hold history of background checks past 150 days
  • Okay customer service, but not great
  • Does not identify duplicate entries
January 12, 2023

HireRight Review

Thomas Baker, CFE, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Decreased wait time in hiring
  • Faster background check times
  • Real time updates to status of checks
  • More integration with other applications
  • Ability to sign documents within the application
  • Trying to find some information on metrics is difficult
Shivam Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service is very useful and we get a swift response from them.
  • It is integrated with our workflow so its easy to set up.
  • It creates a record of each employee in the system which makes it simple to store data safely.
  • Sometimes the drug testing results came off however its a minor bug that can be improved with update.
  • During a background check when we the customer representative change in between calls we need to start from scratch again.
  • It's UI is little bit out dated.
January 10, 2023

HireRight - user review

Bughtha Prakash Reddy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It is useful as a Background check tool for new employees in a organisation.
  • It provides customer support incase of any problem in documents uploaded.
  • It also verify Identity proof submitted by employees.
  • Even verify documents related to health checks before joining organization.
  • HireRight is good platform which provides great support on verification process.
  • I would request to speed up the verification cycle as it takes more than 2 weeks for completion of verification process. Where in mine was rejected at first time and again it took 1 more weeks for providing final confirmation. Request to reduce this time.
January 10, 2023

HireRight

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Runs International checks
  • Provides status notificaiotns via email
  • Has live chat
  • Slack integration
  • Dedicated CRM
  • Faster completion times for international checks
February 27, 2020

Need Improvement

Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Customer Service
  • Ease of Use
  • User-Friendly portal
  • Result Delivery
  • Better Relations with Clinics
  • Add More providers in network
Shannon Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The staff at HireRight is top notch. When I need help they're on top of it.
  • HireRight makes my job much easier by qualifying drivers ahead of the game.
  • I wish HireRight offered the PSP report.
  • The integration process is kind of slow. They can improve on that some.
October 24, 2019

HireRight Review

Krista-erika Lopez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Accessible
  • Easy to view
  • Easily maintains employee records for rehires
  • It would be nice to be able to choose the facility the employees are going to instead of them choosing based on their location.
  • Wish there was an end user manual so I would be able to troubleshoot should employees need help ordering their background checks/ drug tests.
  • Would be nice to have a high level overview of how the drug testing/ background process works to share with hiring managers.
November 17, 2017

How to "HireRight"

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Quality of work
  • Turnaround time
  • Ability to support program requirements on a global scale
  • They have a very user friendly platform and continue to improve the service delivery
  • Account management and thought partnership are the best I have seen.
  • The chat feature is a great value add but there can be delays at times.
March 27, 2017

Hire Right Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • We've never had an issue with integration, this seems to be working well. It's a strength because we can't afford time lost on IT issues.
  • It is nice that they have an online instant chat function, for when we need answers ASAP, so we can continue with the process and appease our customers
  • The background checks themselves are aesthetically pleasing, which makes it easier to review results.
  • Customer service, as the lowest level doesn't always seem to have the same or similar responses. Some will say they can do certain things and some will say they cannot.
  • Account management for one particular client was terrible. Anytime we asked for her assistant she referred us to the customer service email. This client paid for the account manager and there was no value-add for having her.
  • Mistakes were often made with international education checks. Often times we had to collect our own information or documents. Many times I noticed incorrect phone numbers being reached out to.
Caitlin Callahan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Support: online live chat, email, and phone. This makes it so much easier to get help when you need it in whatever way is most convenient for you.
  • Giving detailed updates on pending checks. When I go look to see why a check is still pending there are notes with dates and times detailing what they are waiting for or what has been done.
  • HireRight is usually pretty quick on turn around time.
  • Aan area to put in notes/comments on background checks.
  • More report options.
Tiffany Fields | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Instant turnaround for DAC employment. - Quick response without contacting employers
  • Live Help - Instant chat function to contact customer service for any question or concern
  • Cost Effective
  • Turnaround time for background screenings can take a few days.
  • A more detailed report for backgrounds would be helpful.
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