Hiver

Efficient and helpful in managing shared inboxes: Users have found Hiver to be highly efficient and helpful for managing shared inboxes. They appreciate its ability to assign emails to team members, which streamlines workflow and eliminates confusion.

Easy communication and collaboration within the team: Users like the feature of writing notes directly on an email in the sidebar, as it allows for easy communication and collaboration within the team without the need for multiple back-and-forth emails.

Full visibility into team emails: Hiver provides comprehensive visibility into emails at the team level, which users find extremely beneficial. This eliminates any issues with losing track of email chains and ensures that important messages are not overlooked.

Difficulties with Email Management and Searching: Some users have found it challenging to keep track of emails once they were assigned to someone else and have expressed frustration with the limited search function that only searches within specific folders rather than the entire inbox.

Issues with Notifications Settings: Users have reported dissatisfaction with the notifications settings, stating that sometimes notifications were marked as not read even when they were, leading to confusion and missed messages.

Syncing Problems and Bugs: Several users have encountered issues with syncing in Hiver, causing confusion among team members. They have also mentioned bugs such as tags not syncing properly, which can disrupt workflow and organization.

Users highly recommend HIVER for efficiently tracking and distributing work through a team. They suggest having someone knowledgeable manage the app's Admin part and utilizing all available features to effectively manage tasks. Users also advise reaching out to the HIVER team for assistance with app configuration.

Another common recommendation is to use HIVER for shared inboxes, opting for the higher HIVER option to access more useful features. It is suggested to centralize emails in one inbox instead of using multiple support/email-based ticketing solutions.

Users appreciate HIVER's easy installation, shared email address functionality, and excellent support. They find that HIVER makes communication seamless and synchronized within a team. Users further recommend HIVER for sharing a single mailbox with multiple team members, preventing duplicate responses and ensuring email organization.

Lastly, users highly recommend HIVER for improving client communication efficiency and response time. They advise implementing standard operating processes and believe it is a good solution for fostering collaboration in email correspondences among teams.