Sparkcentral, by Hootsuite Reviews

23 Ratings
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Score 7.8 out of 100

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What is Sparkcentral, by Hootsuite?

Sparkcentral by Hootsuite is a social customer care solution that aims to let users keep a personal touch, as a cloud-based customer engagement platform that caters specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral's software generates profiles on every social customer to ensure that the right conversations are automatically prioritized and routed to the customer support team, who can then respond quickly and accurately.

Whether for a performance-focused solution, an increase in customer satisfaction or a perfectly balanced messaging strategy, Sparkcentral is designed to help find a customized solution to reach your goals.

Sparkcentral boasts users among clients such as Emirates, Air Canada, Engie, AXA, DPD, Concentrix, Noon, Careem and Slack.

CRM Features

Customer Service & Support Features

  • Knowledge Base
  • Customer Support Portal
  • Case Management
  • Call Center Management
  • Support Analytics

Reporting & Analytics Features

  • Dashboards
  • Customizable Reports
  • Scheduled Reports
  • Alerts / Notifications

Customization Features

  • Custom Fields
  • API for Custom Integration

Security Features

  • Multi-factor Authentication
  • Role-based Authorization
  • Field Level Access Control
  • Single Sign-on Capability

Social CRM Features

  • Social Data
  • Social Engagement
  • Social Collaboration

Integrations with Third Party Software

  • Enterprise Resource Planning
  • Data Import and Export Features
  • Social Media Management
  • Help Desk
  • Call Center Routing

Platform Features

  • Cloud-based
  • Mobile Access

Sparkcentral was acquired by Hootsuite in January 2021.

Sparkcentral, by Hootsuite Features

Has featureIntelligent Routing
Has featureSeamless Escalation
Has featureIn-App Messaging
Has featureSocial Channel Customer Service
Has featureText Customer Service
Has featureReporting & Analytics
Has featureCustomer Profiles
Has featureCustomer Personalization
Has featureKnowledge Base
Has featureMacros
Has featureContextual Engagement
Has featureOmnichannel
Has featureTranscripts
Has featurePop-up Chat
Has featureCo-Browsing
Has featureTargeted Emails
Has featureConversation Archiving
Has featureTeam Inbox
Has featureVisitor Activity
Has featureHelp Desk

Sparkcentral, by Hootsuite Screenshots

Sparkcentral, by Hootsuite Video

Watch A Customer Journey at Odette Lunettes

Sparkcentral, by Hootsuite Integrations

Salesforce Service Cloud, WhatsApp Business, Twitter, Facebook, Messenger, WeChat, Instagram

Sparkcentral, by Hootsuite Competitors

Sparkcentral, by Hootsuite Pricing

  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Starter Package$Unlimited amount of seats, Best for starters in Messaging
Omnichannel Package$$Unlimited amount of users, Best for growing Messaging Teams
Enterprise Package$$$Unlimited amount of users, Best for advanced organizations

Starter Package $ Unlimited amount of seats Best for starters in Messaging Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform Access to all platform features Basic chatbot and automation options No API integrations Up to 2000 closed conversations/month Self service onboarding 24/7 support Omnichannel Package $$ Unlimited amount of users Best for growing Messaging Teams Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features AI based chatbot and automation options Standard API integrations Up to 5000 closed conversations/month Guided onboarding 24/7 support Enterprise Package $$$ Unlimited amount of users Best for advanced organizations Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features Advanced AI based chatbot and automation options Advanced API integrations Custom amount of closed conversations/month Customer Success Manager 24/7 support We calculate our price on monthly conversations. There is no extra fee for extra agents. Price on demand. (Request a Demo only, No Pricing Page available yet)

Sparkcentral, by Hootsuite Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Live Chat
Forum/Community

Sparkcentral, by Hootsuite Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:Global
Supported Languages: English Interface, Software can accept any language

Frequently Asked Questions

What is Sparkcentral, by Hootsuite's best feature?

Reviewers rate Support Rating highest, with a score of 9.

Who uses Sparkcentral, by Hootsuite?

The most common users of Sparkcentral, by Hootsuite are from Mid-size Companies and the Telecommunications industry.