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Hootsuite

Hootsuite

Overview

What is Hootsuite?

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid…

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Recent Reviews

It’s a hoot of a time

10 out of 10
November 01, 2023
Hootsuite helps me plan and execute our social media planning and marketing campaigns. It allows me to look at a months worth at a time …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Facebook (347)
    9.1
    91%
  • Content planning and scheduling (366)
    8.9
    89%
  • Twitter (332)
    8.9
    89%
  • Workflow management (308)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

7 videos

User Review: Hootsuite Helps Keep Content Scheduling on Track
02:07
User Review: Hootsuite Takes Social Media Management to Next Level with Cross Posting Capabilities
02:13
User Review: Hootsuite Optimizes Company's Ability to Drive a Social Strategy
03:43
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Pricing

View all pricing

Professional

$99

Cloud
per month

Team

$249

Cloud
per month

Business

$739

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://hootsuite.com/plans?utm_campaig…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month
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Product Demos

Hootsuite Dashboard Interactive Demo

Walnut.io
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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

7.6
Avg 7.6

Publishing

Scheduling posts to various social media channels and profiles from one interface.

8.3
Avg 8.0

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

7.8
Avg 8.1

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

7.4
Avg 7.7

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

8.7
Avg 8.5

Reporting/analytics

7.8
Avg 7.9

Account management

Users can manage access to multiple social media accounts.

8.2
Avg 8.1
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Product Details

What is Hootsuite?

Brands can use Hootsuite’s tools and expertise to launch social campaigns, deliver social commerce experiences, and manage customer conversations in one place.

With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Hootsuite Academy helps thousands of professionals and organizations boost their social IQ with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.

Key Benefits of leveraging Hootsuite:

  • Saves time by crafting and scheduling posts for Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest and Youtube from one dashboard.

  • Supports team collaboration by assigning tasks, managing approvals, and monitoring team performance.

  • Reach more customers, grow engagement, and drive conversions by automating posts to reach the audience at the best times.

  • Turn real-time data into strategic insights by monitoring mentions of a brand, key industry topics, and competitors.

  • Streamline how users deliver customer care and support by sending incoming messages across social profiles to the right people in an organization.

  • Offers a better understanding of what customers want with analytics and gather those insights into customizable reports.

  • Reaches beyond dedicated followers and drive new customers to a brand by managing and reviewing social advertising performance.

  • Level up skills with certifications, training, and strategic coaching with Hootsuite experts.

  • Manages and maintains a social presence from anywhere, at any time, with the Hootsuite mobile app.

  • New tools—or connect existing technology—with 200+ technology partners and applications in the Hootsuite ecosystem.


Hootsuite Features

Listening/monitoring Features

  • Supported: Boolean keyword searches
  • Supported: Filtering out noise/spam
  • Supported: Sentiment analysis
  • Supported: Broad channel coverage

Publishing Features

  • Supported: Content planning and scheduling
  • Supported: Audience targeting
  • Supported: Content optimization
  • Supported: Workflow management

Engagement Features

  • Supported: Automated routing and prioritization
  • Supported: Customer interaction histories
  • Supported: Bulk actions

Marketing Features

  • Supported: Lead generation
  • Supported: Content marketing
  • Supported: Paid media management
  • Supported: Campaigns and promotions

Channel coverage/integration Features

  • Supported: Twitter
  • Supported: Facebook
  • Supported: LinkedIn
  • Supported: Instagram
  • Supported: Pinterest
  • Supported: YouTube

Reporting/analytics Features

  • Supported: Campaign success analytics
  • Supported: Real-time tracking
  • Supported: Competitor analysis

Account management Features

  • Supported: Role-based user permissions & privileges
  • Supported: Mobile access

Additional Features

  • Supported: TikTok

Hootsuite Screenshots

Screenshot of Monitoring: Monitors social media profiles in one place and tracks the topics that matter to the brand.Screenshot of Publishing: Create, publish and schedule engaging posts across social channels.Screenshot of Customer Engagement: A consolidated stream of messages across networks that can be triaged and assigned to respond to customers faster. Provides optional chatbot handover for automated responses.Screenshot of Scheduling: Social content can be planned as a team with a shared calendar that features collaborative post drafts and built-in approval workflows.Screenshot of Analytics & Reporting: Measures the effectiveness of a social media strategy to help turn strategy into execution with meaningful and actionable insights. Reports can be customized and shared according to unique business goals and objectives.Screenshot of Best Time to Publish: Helps to find the best time to publish so posts are seen more often by fans and followers.

Hootsuite Videos

How to Use Hootsuite | An Overview of the Hootsuite Dashboard
How to Use Hootsuite's Advanced Features in 13 Minutes

Hootsuite Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Blackberry
Supported LanguagesEnglish, Japanese, French, Spanish, Italian, Korean, Arabic, Dutch, Brazilian Portuguese, German, Catalan, Indonesian, Turkish, Russian, Polish

Frequently Asked Questions

Hootsuite is a social media management platform for building brand awareness, engaging with customers, and driving business results. Users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, integrate with over 200+ applications, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.

Hootsuite starts at $99.

Reviewers rate Facebook highest, with a score of 9.1.

The most common users of Hootsuite are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1145)

Attribute Ratings

Reviews

(126-150 of 426)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Timely posts.
  • Posts to each social media platform within the guidelines.
  • Allows you to alter photos and videos to fit certain formats.
  • I don't have any experience with any other one, so I have no idea what would make it better.
  • Seems to be pretty good.
  • Can't really find any issues that I would change.
Ivan Briceño | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Behavior studies by industry
  • Case studies
  • Social media marketing metrics
  • Integration with other tools and social media
  • Landing page generation for Instagram profiles
  • Extension for google chrome
  • Audience behavior research (social listening)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Consolidate social media management channels into once place
  • Monitor trends
  • Report on social media channels to management
  • The interface could be faster.
  • Would love to have an easier way to view accounts, instead of side-scrolling. This becomes cumbersome when you have a lot of accounts to manage
  • Pricing - it has gotten more expensive over the years
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Motivates me to post more when I see my social score every day!
  • Allows me to see top performing posts instantly
  • Sorts my searches by client and time frame
  • Allows me to respond to messages on one platform for many clients
  • I would like to be able to edit posts once posted
  • I am confused about the hashtag functionality and this has stopped me from using Hootsuite for my other makeup business, which needs Facebook and Instagram posts done
  • Hootsuite mobile is not all that. I have to edit and post on PC rather.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Posting to multiple social media platforms at once
  • Seeing what all has been or will be posted in a particular time frame
  • Scheduling posts
  • Include more platform connections in the free version
  • Have suggested #hashtags that auto-populate based on your similar past posts
  • Offer conversion for photos to be the right size to fit the specified platform
Chuck Bowen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use (drafting, scheduling, posting)
  • Easy to collaborate (one person drafts and another edits/approves)
  • Ease to post across all our social media streams (IG, Facebook, etc) at once
  • Though current analytics are good, would like to see them a bit more expansive.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Allowing to schedule weeks in advance
  • Being able to easily review past post for analytics
  • suggestions for best times to post
  • with twitter you can only have so many words so I have to create ways with media to add more words, it would be great if Hootsuite offered a way to make these.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • User-friendly
  • Ability to plan and schedule posts to multiple platforms
  • Good analytics
  • Ability to respond and interact on multiple platforms from one central dashboard
  • Occasional trouble tagging partners in scheduled posts.
  • Dashboard can be overwhelming depending on how active your social media is.
  • Occasional trouble formatting scheduled content.
Gabor Toth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Auto post to social media accounts
  • Calculate the best time to post to the different accounts
  • Analyze post reactions
  • Schedule posts to different social media accounts even for months ahead
  • Post one post to more than one different account a time
  • Post pictures and text to social media
  • Edit pictures while being posted to the social accounts
  • Native post videos to social media accounts including TikTok
  • Handle paid ads for Facebook accounts
  • Auto posting can not be individually set for different accounts
  • When posting many posts one after the other, sometimes the site freezes and needs reloading.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customization to the needs of the company; the product is not a one-size fits all
  • Data that provides specific details regarding each channel utilized, along with the most followed post, engagement, date, times, etc.
  • Ability to follow streams/ key hashtags to assist with the growth of users
  • When on mobile, and trying to post multiple photos on Instagram- you have to open the app, and copy and paste the post and photos- it is quite annoying. This may not be a Hootsuite issue.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • scheduling posts on twitter, LinkedIn
  • Informative and relevant information about social trends
  • dashboard views of multiple social accounts
  • When scheduling LinkedIn posts, Hootsuite doesn't have all the options that are available when posting directly on LinkedIn. e.g. can't reference another LinkedIn profile in your description.
Score 10 out of 10
Vetted Review
Verified User
  • Posting to multiple platforms
  • Adding features
  • Providing tips to ensure posts fit the platform's parameters
  • Scheduling posts and recommending best times to post
  • Content calendar
  • Improvements in user interface
  • Ability to move the new post window
  • On the new post window, do away with the recently used list
  • Ability to create Facebook events
  • Auto save draft and access to drafts directly in the menu
June 14, 2022

Time-saver

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Edit photos for each platform
  • Switch back and forth between multiple platforms
  • Switch back and forth between multiple brands
  • I would love to be able to post to arrange multiple photos in the order I want them when scheduling a Facebook post. This works for other platforms, but when scheduling for Facebook, it doesn't work. Once I hit the schedule button, the order changes. It's so frustrating!
  • I would like to be able to schedule Facebook carousel posts via Hootsuite.
  • It would be nice to have a way to download a photo from a scheduled post after I have cropped it, so I can have the edited version for myself. This works on the phone app, but not on the computer.
  • It would be a bonus to have an emoji selection within Hootsuite.
Mithil Patel | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Templates - Creative templates available are very good.
  • User experience is really easy to navigate.
  • Product road map and upgrades are good.
  • I feel the pricing can be better matched in terms of added services and add ons of the product.
  • The support provided can be better.
  • I feel the platform can customize solutions by industry and verticals.
Jeremie Langelier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Bring together all our social media platforms in one place for efficient scheduling of posts.
  • Allow multiple members of a team to be in the program and schedule posts together - go teamwork - while leaving room for a review process, which greatly helps other members with learning the ropes and the tone of some of the messaging on different campaigns.
  • Analytics possibilities are simply off the charts; I'm finding new ways to present data every time I dig a little deeper.
  • It's complete integration with the different social media platforms it works with - e.g. can't tag individuals on LinkedIn, no tagging list on Instagram, etc.
  • Allowing the analytics of paid media content without needing to include the paid media bundle in Hootsuite (make it a possible separate bundle just for analytics).
  • That's it! Everything else is pretty rock solid!
Score 10 out of 10
Vetted Review
Verified User
  • User experience and User Interface
  • User friendly, easy to use
  • Makes it so much easier for us to manage our content scheduling
  • More selections on Subscription plans so they can grow together with companies in different sizes
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