Skip to main content
TrustRadius
HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

Read more

Learn from top reviewers

Easy to select a shift at any time.

Rating: 10 out of 10
July 1, 2020
IncentivizedVetted ReviewVerified User
With HotSchedules it has been possible to maintain clear communication throughout the company since you can manage the available shifts without requesting it in a book and upd...
Continue reading
Penelope Brown
Manager - Other
Dining Room Manager
Kohler Co.
HotSchedules2 years of experience

Great resource if everyone has a smartphone

Rating: 6 out of 10
December 14, 2019
IncentivizedVetted ReviewVerified User
The organization I used to work for utilized HotSchedules for scheduling servers and hosts. It was how we traded shifts, received weekly schedules, and called off shifts. It m...
Continue reading
Kate Knight
Employee - Customer Service
Server
Steel City Sammiches
HotSchedules2 years of experience

HotSchedules Solutions Work!

Rating: 9 out of 10
August 6, 2018
IncentivizedVetted ReviewVerified User
Being used across the whole organization. Helps us address scheduling, labor controls, and communication.
Continue reading
Abe Ruiz
C-Level Executive - Corporate
Chief Executive Officer
Eat Here Brands, LLC
HotSchedules6 years of experience

Perfect Scheduling Choice for Restaurants

Rating: 10 out of 10
August 6, 2018
IncentivizedVetted ReviewVerified User
HotSchedules is used by our restaurant operators for scheduling forecasting, communication and training.
Continue reading
Shannon Scally
Manager - Corporate
Manager of Learning & Development
Oregano's Pizza Bistro
HotSchedules2 years of experience

HotSchedules: Hot and Ready for Action!

Rating: 10 out of 10
January 31, 2018
IncentivizedVetted ReviewVerified User
We previously used HotSchedules when implementing 4 shifts across our production and packaging groups. We went from 1 shift M-Th, to 2 shifts M-Th, then added 2 additional 30 ...
Continue reading
Shannon Carpenter
Director - Corporate
Member and Managing Director
Gramercy Bakery, LLC
HotSchedules1 year of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing

Essentials

$2

Cloud
per month per employee

Plus

$4

Cloud
per month per employee

Quote-Based

Quote-based pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://connecteam.com/reviews/hotsched…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2 per month per employee
Return to navigation

Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
Return to navigation

Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

HotSchedules Downloadables

Frequently Asked Questions

HotSchedules starts at $2.

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 167)

Easy to select a shift at any time.

Rating: 10 out of 10
Incentivized
July 01, 2020
PB
Penelope Brown
Dining Room Manager
Kohler Co. (Consumer Goods, 10,001+ employees)
Vetted Review
Verified User
HotSchedules
2 years of experience
View profile
Use Cases and Deployment Scope
With HotSchedules it has been possible to maintain clear communication throughout the company since you can manage the available shifts without requesting it in a book and update the availability on paper. With this platform you can forget about the difficult paperwork since it allows you to do these things without having to manually update the availability of employees. HotSchedules has drastically reduced all the complications that arose in the company regarding the schedule that was received and the availability of each shift, allowing us to receive our schedules through the HotSchedules platform without having to go to a company board and check shift availability.
Pros
  • It is easy to maintain communication with the personnel and thus be able to carry out a correct shift programming.
  • It is very simple to be able to choose what time it is and to be able to change it whenever you want without the need to inform or fill out extensive paperwork.
  • I love the mobile application, it allows me to be aware of notifications of any schedule availability or when I have a message in my inbox.
  • Its platform is simple to use and you can manage shifts quickly or make a copy of existing schedules.
  • It is possible to be able to exchange shifts or release shifts without any problem, thus being able to have more freedom when deciding when to work.
Cons
  • It has a slightly high cost and you also have to pay additionally if you want to obtain certain necessary characteristics.
  • I still do not understand why the mobile application has a cost apart from the main HotSchedules, since if we are already paying for a product it should be complete. This is extremely annoying since not all employees can use the application as they refuse to overpay.
  • Sometimes the website tends to get slow no matter the speed of the internet connection, it is a bit annoying.
Likelihood to Recommend
I recommend it because it drastically reduces the time it takes to be able to distribute a shift, it is better when employees can select and exchange them when they want without having to drag the staff to notify their work hours. Communication within this platform allows for a clearer and more organized environment since it allows all staff to be in communication and thus also be more flexible with schedules.

Use HotSchedules to streamline your routine

Rating: 9 out of 10
Incentivized
February 02, 2018
Verified User
Partner in Sales
Food & Beverages Company, 1-10 employees
Vetted Review
Verified User
HotSchedules
2 years of experience
Use Cases and Deployment Scope
Used for scheduling, labor reports, requests, and messaging between employees.
Pros
  • Easy to use, love the dashboard
  • User-friendly when making requests swaps or time off
  • Great tech support
Cons
  • Notes for specific employees on specific days
  • Turning off certain notifications
  • It seems to take a while to load
Likelihood to Recommend
Messaging feature and mobile app is helpful also good for checking schedules.

Managers Want Easier Ways to Clock-In Employees

Rating: 8 out of 10
Incentivized
February 05, 2018
Verified User
Executive in Product Management
Food & Beverages Company, 501-1000 employees
Vetted Review
Verified User
HotSchedules
1 year of experience
Use Cases and Deployment Scope
Hot Schedules is used for all aspects of employee scheduling, and the managing of labor hours, clock punches, and shift forecasting. Hot Schedules is currently used throughout the company.
Pros
  • Copy & Paste shifts save time and help to eliminate errors when scheduling.
  • The ability to determine and calculate labor hours per employee and department
  • Easy user interface
Cons
  • I wish there was an ability to "clock-in" employees separately, As in when they arrive outside of their scheduled time. Currently, you either have to get the employee to clock-in, followed by a manager approval, or you must wait until their shift is over to adjust.
  • No ability to adjust clock-ins, while an employee is still on the clock. An employee starts a shift, manager is delayed in getting them clocked in when they arrive, requiring later adjustment.
  • Does not show reasons for managers allowing employees to clock in, when a shift isn't scheduled. I'd like to know why.
Likelihood to Recommend
Ease of use, and ability to access from any location is best. Difficult to manage time, however, when the internet is down, or the service is interrupted.

HotSchedules making it easy!

Rating: 9 out of 10
Incentivized
December 12, 2017
NL
Nora Leuck
Regional Street Vice - Arizona
Even Stevens Sandwiches (Food & Beverages, 201-500 employees)
Vetted Review
Verified User
HotSchedules
3 years of experience
View profile
Use Cases and Deployment Scope
Hotschedules was initially more widely used by the company to manage scheduling and hourly employees. I kept track of my staff and their hours and set and managed scheduled time. We used the clock in feature, which I liked because we could sign on remotely to clock in. Now we have to clock in at a store location, no more remote access to the clock in feature. I am now a salaried employee and do not clock-in any longer. I found the program easy to navigate and enjoyed using it.
Pros
  • Ease of setting a schedule.
  • If the schedule is repeated week after week, it is easy to copy it with out rewriting the whole thing.
  • Fast, easy reference to who is clocked in. Easy to check my weekly hours for my team and keep it under control.
  • Messaging feature was very handy.
Cons
  • Ability to delete old employees and reuse the assigned sign in number at the end of a fiscal year.
  • Really had few complaints.
Likelihood to Recommend
The writing of schedules for a sizable staff for a retail of restaurant setting - well suited. It has the ability to send out the schedule to staff and communicate with staff. I really liked that. It gives good oversight of daily/weekly hours to watch your salary dollars.
Easy to contact staff about a change in hours or availability of extra shifts.

Must-use scheduling program

Rating: 10 out of 10
Incentivized
May 12, 2017
CC
Claudio Cravero
Director of Operations & General Manager Chow Lafayette
Chow Food-Bar (Restaurants, 201-500 employees)
Vetted Review
Verified User
HotSchedules
4 years of experience
View profile
Use Cases and Deployment Scope
It has been used by all 4 Chow locations for scheduling purposes and keeping track of Manager certifications.
Pros
  • Keep track of Manager and employees certifications.
  • Scheduling program.
  • Labor control.
Cons
  • Do not upgrade very often. It takes times for managers to get used to new systems.
Likelihood to Recommend
HotSchedules works for us on the areas that we use it: Scheduling, Labor reports, Labor control, Certifications.
Return to navigation