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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Learn from top reviewers

Easy to select a shift at any time.

Rating: 10 out of 10
July 1, 2020
IncentivizedVetted ReviewVerified User
With HotSchedules it has been possible to maintain clear communication throughout the company since you can manage the available shifts without requesting it in a book and upd...
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Penelope Brown
Manager - Other
Dining Room Manager
Kohler Co.
HotSchedules2 years of experience

Great resource if everyone has a smartphone

Rating: 6 out of 10
December 14, 2019
IncentivizedVetted ReviewVerified User
The organization I used to work for utilized HotSchedules for scheduling servers and hosts. It was how we traded shifts, received weekly schedules, and called off shifts. It m...
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Kate Knight
Employee - Customer Service
Server
Steel City Sammiches
HotSchedules2 years of experience

HotSchedules Solutions Work!

Rating: 9 out of 10
August 6, 2018
IncentivizedVetted ReviewVerified User
Being used across the whole organization. Helps us address scheduling, labor controls, and communication.
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Abe Ruiz
C-Level Executive - Corporate
Chief Executive Officer
Eat Here Brands, LLC
HotSchedules6 years of experience

Perfect Scheduling Choice for Restaurants

Rating: 10 out of 10
August 6, 2018
IncentivizedVetted ReviewVerified User
HotSchedules is used by our restaurant operators for scheduling forecasting, communication and training.
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Shannon Scally
Manager - Corporate
Manager of Learning & Development
Oregano's Pizza Bistro
HotSchedules2 years of experience

HotSchedules: Hot and Ready for Action!

Rating: 10 out of 10
January 31, 2018
IncentivizedVetted ReviewVerified User
We previously used HotSchedules when implementing 4 shifts across our production and packaging groups. We went from 1 shift M-Th, to 2 shifts M-Th, then added 2 additional 30 ...
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Shannon Carpenter
Director - Corporate
Member and Managing Director
Gramercy Bakery, LLC
HotSchedules1 year of experience
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Pricing

View all pricing

Essentials

$2

Cloud
per month per employee

Plus

$4

Cloud
per month per employee

Quote-Based

Quote-based pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://connecteam.com/reviews/hotsched…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2 per month per employee
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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

Watch See how HotSchedules has helped millions improve their scheduling, communication and overall customer experience.

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

HotSchedules Downloadables

Frequently Asked Questions

HotSchedules starts at $2.

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Reviews From Top Reviewers

View all reviews
(1-5 of 106)

HotSchedules is the new Hotness in Labor Management

Rating: 6 out of 10
Incentivized
January 12, 2018
Verified User
Manager in Manufacturing
Wine and Spirits Company, 11-50 employees
Vetted Review
Verified User
HotSchedules
1 year of experience
Use Cases and Deployment Scope
We use HotSchedules for shift scheduling and timecards, initially for our tasting room but now for the whole business. We had previously used paper timecards, so this is a big step forward for the company. We have a mix of salaried and hourly employees, and to my knowledge all hourly employees track their time through HotSchedules.
Pros
  • Ability for field employees to clock in and out on their phones
  • Easy management of staff and timecards by managers
  • Easily altered options for various levels of staff
  • Robust reporting options
Cons
  • Reliance on internet connections can sometimes be an issue with HotSchedules, given our rural location, this is an issue with all SAAS suites however.
  • We have only one account for our many departments, which means we occasionally run into issues using some features, as each department operates differently but our options in HotSchedules must be the same.
  • A minor pet peeve, but I would love it if, when I was altering employee's punch in/out times, that the date/time would not reset until I hit the "submit" button. Sometimes a man just wants to make changes in his own order.
  • Support for a card-based timecard solution.
  • Ability to host a local instance on our own servers
Likelihood to Recommend
HotSchedules is ideal for our hospitality team, but can be a bit of a hurdle for our production department at times, particularly when we have a lot of people trying to clock in at once - when the system is down or moving slowly, it can bleed us of up to 10 minutes of productivity in the morning, which can have a big impact on our days.

Save time, money and keep people happy!

Rating: 8 out of 10
Incentivized
May 10, 2017
Use Cases and Deployment Scope
We currently use HotSchedules for scheduling across two of our four restaurants. We also take advantage of the logbook on a daily basis for both restaurants. Currently only our FOH is using HotSchedules but we will be implementing it into the BOH as well.

HotSchedules helped us to eliminate the breakdown in communication we were having with staff swapping shifts, shifts that became available, and changes to schedules. Having the ability to manage those changes in real-time and have everyone be accountable has made a huge difference for how we manage our labour and guest experience.
Pros
  • The ability to approve shift swaps helps us to manage labour, improve staff morale, and maintain strong communication.
  • The ease of creating the schedule with hot-keys and being able to duplicate schedules is a huge time saver and makes creating the schedule less of a burden.
  • The mobile app is very user-friendly both from an employee and employer perspective. As an employee, it's very easy to trade shifts, view your schedule and message staff members. As the employer it is easy to approve shift changes, view the logbook, toggle between restaurants, view the day's roster, and many other useful features.
Cons
  • It would be great if there was the option to "select all" in messages rather than having to individually select messages to delete.
Likelihood to Recommend
HotSchedules was the perfect solution for our restaurants. Moving away from Excel spreadsheets to HotSchedules helped us to not only manage our labour better, but to improve the guest experience. Being able to effectively manage shift trades was one of the best benefits of transitioning to HotSchedules.

Hot, Hot, HotSchedules!

Rating: 7 out of 10
Incentivized
December 13, 2017
Verified User
Manager in Customer Service
Retail Company, 201-500 employees
Vetted Review
Verified User
HotSchedules
1 year of experience
Use Cases and Deployment Scope
HotSchedules is used across our entire company to make scheduling at each individual location more personalized. It helps keep the location up to date with the most recent schedule changes and since we are in an industry working with primarily first time job holders and high school students, it helps bridge the gap of having to contact each employee whenever a schedule change occurs or if they need to swap shifts or take an unexpected day off. I think some of the best features are how interactive both the application for mobile devices and the browser version are and that they update in real time as soon as a change is made with a push notification to everyone assigned at my location.
Pros
  • The template system for shifts that occur every day at our location and that I can drag and drop them to ensure that I am meeting our company’s staffing guidelines are a huge plus for me.
  • The ability for employees to handle shift change on their own with my approval so I am kept in the loop but not having to constantly log on every time an associate calls me with an unexpected need to change their schedule is a nice feature.
  • The mobile application is ten times greater than the previous program we were using to generate a schedule. It is very interactive and allows me to do almost everything from the convenience of my smartphone or tablet.
Cons
  • My biggest complaints are just bug fixes that were supposed to be pros of the product. Right now there is a bug that has gone on since we rolled out the product at our company that does not allow us to share employees between locations for employees needing to cover a shift or transfer to another location for an extended period of time.
  • I would really like to see them add the actual schedule creation into the mobile application or at least be able to create the schedule on a mobile browser to eliminate the need to use my home computer. If I could generate a schedule from my phone or tablet, I would be able to make any necessary changes on the fly and it would not necessarily interrupt my time off or when I am not at the location.
Likelihood to Recommend
I think it is very appropriate in our industry. Being that we work in a retail industry it is perfect for employees to see when they are scheduled and be able to control their schedule on their own if needed. I think it will strive for businesses with multiple outlets or locations, such as ours, that have hundreds of employees spread out throughout many locations. I think it could still be useful for even smaller companies that may hire fewer employees on a regular basis, I just don’t know if the trade-off for the cost of the product would outweigh the fact that not all of the perks that HotSchedules is capable of doing for someone that may not need to keep track of only a few employees.

Your time matters with HotSchedules

Rating: 10 out of 10
Incentivized
May 05, 2017
Use Cases and Deployment Scope
We use only HotSchedules for all employee scheduling. We also use it for communicating between management and to forecast labor costs. After 9 years, HotSchedules has become invaluable to our organization and we encourage all new employees to become fluent in its processes.
Pros
  • Employee interaction- they have control over their own trades
  • Schedule writing- it makes scheduling easy and time efficient
Cons
  • They could be integrated with more POS systems- most exclusively REVEL.
Likelihood to Recommend
We have only used HotSchedules at my business for employee scheduling. I find it to be nearly perfect for our current needs.

Easy, Convenient and Time Saving.

Rating: 10 out of 10
Incentivized
May 15, 2017
Verified User
Professional in Human Resources
Restaurants Company, 11-50 employees
Vetted Review
Verified User
HotSchedules
3 years of experience
Use Cases and Deployment Scope
We use HotSchedules to schedule employees, performance, communication between staff/managers and for assigning tasks.
Pros
  • Schedules
  • Log Book
Cons
  • Assigning tasks - it is NOT very user-friendly and follow-up is very difficult.
  • Staff log book/recalling instances/performance. It would be nice to be able to look up an employee and see all notes on their record instead of trying to recall dates that you think an incident occurred.
  • Generating interaction between staff/managers.
Likelihood to Recommend
Being able to access the roster on phone and having immediate contact with employees.
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