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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Learn from top reviewers

Easy to select a shift at any time.

Rating: 10 out of 10
July 1, 2020
IncentivizedVetted ReviewVerified User
With HotSchedules it has been possible to maintain clear communication throughout the company since you can manage the available shifts without requesting it in a book and upd...
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Penelope Brown
Manager - Other
Dining Room Manager
Kohler Co.
HotSchedules2 years of experience

Great resource if everyone has a smartphone

Rating: 6 out of 10
December 14, 2019
IncentivizedVetted ReviewVerified User
The organization I used to work for utilized HotSchedules for scheduling servers and hosts. It was how we traded shifts, received weekly schedules, and called off shifts. It m...
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Kate Knight
Employee - Customer Service
Server
Steel City Sammiches
HotSchedules2 years of experience

HotSchedules Solutions Work!

Rating: 9 out of 10
August 6, 2018
IncentivizedVetted ReviewVerified User
Being used across the whole organization. Helps us address scheduling, labor controls, and communication.
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Abe Ruiz
C-Level Executive - Corporate
Chief Executive Officer
Eat Here Brands, LLC
HotSchedules6 years of experience

Perfect Scheduling Choice for Restaurants

Rating: 10 out of 10
August 6, 2018
IncentivizedVetted ReviewVerified User
HotSchedules is used by our restaurant operators for scheduling forecasting, communication and training.
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Shannon Scally
Manager - Corporate
Manager of Learning & Development
Oregano's Pizza Bistro
HotSchedules2 years of experience

HotSchedules: Hot and Ready for Action!

Rating: 10 out of 10
January 31, 2018
IncentivizedVetted ReviewVerified User
We previously used HotSchedules when implementing 4 shifts across our production and packaging groups. We went from 1 shift M-Th, to 2 shifts M-Th, then added 2 additional 30 ...
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Shannon Carpenter
Director - Corporate
Member and Managing Director
Gramercy Bakery, LLC
HotSchedules1 year of experience
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Pricing

View all pricing

Essentials

$2

Cloud
per month per employee

Plus

$4

Cloud
per month per employee

Quote-Based

Quote-based pricing

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://connecteam.com/reviews/hotsched…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2 per month per employee
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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

HotSchedules Downloadables

Frequently Asked Questions

HotSchedules starts at $2.

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 110)

HotSchedules - Mobile Clock-In

Rating: 8 out of 10
Incentivized
January 22, 2018
Use Cases and Deployment Scope
It is being used by our home office employees that are mobile and in the field for the WebClock. They aren't able to clock in at any restaurant of ours so we needed a mobile app that could track hours and compile data for us.
Pros
  • Very user-friendly
  • Customer service is very nice, patient, and willing to help right away
  • Hotschedules is a very slick looking site/application
Cons
  • I don't like that even as the admin in the above store console that I don't have access to turn on/off all features. Even for users below me. I need to contact customer service and they have to do it which just creates a lag.
  • I don't know the features that are available sometimes because they aren't activated right away for some reason, and to my point above, I have to reach out to someone else to see what they are/activate them.
  • The automated reporting isn't very robust, I really need to be able to have an automated report that can give me individual employees' hours for a week not just by job code.
Likelihood to Recommend
Hotschedules is accessible by anyone, anywhere which is great. The lag between adding features as I stated before is a set back though and the inability to modify automated reports [is as well]. A, so the format in which most reports export to Excel is very messy and cannot be changed which is a pain to deal with sometimes.

Managers Want Easier Ways to Clock-In Employees

Rating: 8 out of 10
Incentivized
February 05, 2018
Verified User
Executive in Product Management
Food & Beverages Company, 501-1000 employees
Vetted Review
Verified User
HotSchedules
1 year of experience
Use Cases and Deployment Scope
Hot Schedules is used for all aspects of employee scheduling, and the managing of labor hours, clock punches, and shift forecasting. Hot Schedules is currently used throughout the company.
Pros
  • Copy & Paste shifts save time and help to eliminate errors when scheduling.
  • The ability to determine and calculate labor hours per employee and department
  • Easy user interface
Cons
  • I wish there was an ability to "clock-in" employees separately, As in when they arrive outside of their scheduled time. Currently, you either have to get the employee to clock-in, followed by a manager approval, or you must wait until their shift is over to adjust.
  • No ability to adjust clock-ins, while an employee is still on the clock. An employee starts a shift, manager is delayed in getting them clocked in when they arrive, requiring later adjustment.
  • Does not show reasons for managers allowing employees to clock in, when a shift isn't scheduled. I'd like to know why.
Likelihood to Recommend
Ease of use, and ability to access from any location is best. Difficult to manage time, however, when the internet is down, or the service is interrupted.

HotSchedules: A Hot Way To Schedule!

Rating: 8 out of 10
Incentivized
July 18, 2017
TW
Taylor Weber
Director Of Food And Beverage
Willamette Valley Country Club (Hospitality, 51-200 employees)
Vetted Review
Verified User
HotSchedules
10 years of experience
View profile
Use Cases and Deployment Scope
We use HotSchedules for scheduling, messaging and as a time clock across several departments including food and beverage (front of house and back), the golf shop, and our golf course maintenance department. This addresses several business problems for us including managing requests, offering an online messaging portal and keeping an on eye on our labor.
Pros
  • It is a great scheduling platform. As its main focus, it is easy to use for management and our staff.
  • It makes managing requests for our staff very easy and efficient. For managers, it is simple to manage these requests.
  • Its reporting features are great. It's always nice to be able to quickly pull a report outlining just the information you are looking for.
Cons
  • The Time Clock feature could definitely use some help. We have to manually review each person's hours to make sure they didn't miss a punch. If we don't do this, it will manually clock them out at 4 am, in effect paying them for a very long day that they didn't work.
  • You should be able to copy and paste shifts when scheduling non-house shifts. Let's say I am scheduling for a special event and I need 10 servers in at 5 pm to serve, I have to manually enter all of those instead of being able to just schedule one and copy and paste it to everyone else.
  • When messaging, you should be able to respond to messages directly from your email like you can on Shift Note.
Likelihood to Recommend
If you are scheduling for more than 10 employees and their schedules vary greatly from week to week, then I would recommend HotSchedules. If you have less employees than 10 or if your schedule is the same from week to week, then I would not recommend HotSchedules for your business.

A Company that Values its Clients!

Rating: 10 out of 10
Incentivized
December 12, 2017
Use Cases and Deployment Scope
It's used for all of our locations for time and attendance and also scheduling purposes. One of our locations uses the logbook feature which is great. We use this to pull hours, pull labor statistics, track clock in and outs, and also scheduled vs. hour employees.
Pros
  • They take feedback seriously and make changes
  • The reporting is nice to use
  • The webclock improvements are continuous
Cons
  • Being able to report on breaks
  • Being able to separate out holiday time
  • City specific pay rules to be used
Likelihood to Recommend
I think it's great to use for basic payroll. It is not very customizable, but I do think it is good that take into consideration suggestions and make improvements to the site. I like the changes that have been made so far and it is refreshing to utilize a company that values feedback from their clients and actually makes changes.

Hot or Not

Rating: 8 out of 10
Incentivized
December 18, 2017
Verified User
Manager in Other
Restaurants Company, 51-200 employees
Vetted Review
Verified User
HotSchedules
6 years of experience
Use Cases and Deployment Scope
Used to clock in, & post schedules. It is used by our entire company (5 restaurants). It addresses topics of making schedules easily accessible to employees and for punching in and out.
Pros
  • Mostly reliable, sometimes the server stops responding when trying to access the site but not very often
  • Decent interface for both managers and employees
  • App is a great feature
Cons
  • Time clock lags
  • Spanish speaking employees struggle with the new time clock since the prompts are solely in English.
  • Scheduler is difficult to use. Can only see 1-2 lines of employees while inserting house shifts. Can only see 1-2 lines of house shifts and it’s difficult to scroll through while scheduling
  • Employee availability is no longer easy to use since the update. The drag and drop availability toggle when adding new availability has caused several issues. Employees shouldn’t be able to submit their own availabilities—it makes it a management nightmare when a ridiculous availability comes through for approval and you deny it the employee doesn’t understand there are minimum availability requirements for our company. I don’t like this feature what so ever. Availabilities should ONLY be adjusted by managers. Another issue is that employees make themselves available for 2 hour increments, our company doesn’t have shifts that are as short as 2 hours so this complicates their availability when I’m viewing it on the scheuduler. Worst feature you have added
Likelihood to Recommend
HotScheudles has great features such as the app they offer for employees to access their schedules, swap shifts, and send messages, but HotSchedules struggles to meet the needs of managers in the scheduler interface. Since the update to the scheduler about 8 months ago, I spend an additional 30 minutes adjusting the schedule I’m writing. I can’t see several employees at a time, it’s quite frustrating.
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