TrustRadius Insights
HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
Overview
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
44 people also want pricing
Alternatives Pricing
What is 7shifts?
7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Product Demos
HotSchedules Demo: The Employee Experience
YouTube
HotSchedules Demo: Creating a New Schedule
YouTube
Demo of Red Book Keep
YouTube
HotSchedules Demo: Navigating the Schedule
YouTube
HotSchedules Demo: Employee Shift Release & Pick-Up
YouTube
HotSchedules Demo: Submitting Time-Off Requests
YouTube
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.
According to the vendor, key benefits include:
Build & Communicate Schedules
The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.
Work Schedule AppThe HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.
Forecasting and ReportingWhen integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.
Multi-Unit Store ViewThe Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.
Bilingual App & SupportThe mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.
HotSchedules Features
- Supported: Online Scheduler
- Supported: Time-Off and Availbility
- Supported: Work Schedule Mobile App
- Supported: Scheduling Templates
- Supported: Employee/Staff Communication
- Supported: Sales and Labor
- Supported: Forecasting Engine
- Supported: Reporting
- Supported: Point-of-Sale Integration
- Supported: Centralized Communication
- Supported: SMS Messaging
HotSchedules Screenshots
HotSchedules Video
HotSchedules Competitors
- When I Work
- ScheduleFly
- Crunchtime
HotSchedules Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English, Spanish |
HotSchedules Downloadables
Frequently Asked Questions
When I Work and ScheduleFly are common alternatives for HotSchedules.
Reviewers rate Usability and Support Rating highest, with a score of 8.9.
The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(232)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.
HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.
Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.
In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.
Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.
Attribute Ratings
Reviews
(26-50 of 66)Companies can't remove reviews or game the system. Here's why
January 22, 2018
Hot Schedules
Hot Schedules was selected by our organization, not just individual team members. In the past, we used Kronos which was terrible to use. It was not user-friendly and the app never worked, We constantly had to have accounts and passwords reset because Kronos never remembered a user after they logged in. Hot Schedules is much more user-friendly than Kronos.
January 22, 2018
HotSchedules in a hot minute
I'd prefer to use only HotSchedules, for the potential ease with which one could streamline all aspects of employee maintenance. For instance, since we use 3 separate platforms, it is easy, around payroll time, to end up with discrepancies and have to triage those at the last minute. Each serves its purpose, but it would be more efficient to use just one.
January 15, 2018
Hot Schedules was probably GREAT......10 years ago
- Crew, ROSnet and Paycom
Hot Schedules needs more messaging capabilities. Also if you are not integrated with a POS system, the forecasting is extremely tedious. I should just be able to enter a daily forecast easily. They offer integration with only a few payroll systems- not ours. I find the reports they have are not user-friendly, and I have to work hard to get the reports I need to do break and time audits.
January 12, 2018
So Hot Review
January 12, 2018
HotSchedules is the new Hotness in Labor Management
- adp
I liked ADP and I would say that the two systems are comparable.
December 20, 2017
Hot Schedules...Worth It
Again the app sold itself for us.
December 20, 2017
Hotschedules is great!
December 18, 2017
Hot or Not
I don’t use other interfaces
December 15, 2017
Scheduling Made Simple
I don’t use anyone else
December 14, 2017
HotSchedules
We still use Paylocity for our payroll but the time monitoring and scheduling on hotschedules is more user friendly. It also allows for easier and better communication outside of normal emailing.
December 14, 2017
HotSchedules - The disaster
The UI is far better than our previous we selected hotschedules because they stated it could do everything we needed but we were sorely mislead as when the time came to switch we found that it could not meet the needs we clearly outlined.
December 13, 2017
Hot, Hot, HotSchedules!
Kronos always seemed very dated and was not very user-friendly. There were many steps and hoops that needed to be jumped through when creating a schedule and it would not notify employees if their schedules were changed. The template system had to be created through an area director or someone that may not have known our specific location needs for scheduling and a lot of editing was necessary at the actual location by the members of management who were physically creating the schedule. HotSchedules has been a night and day difference from any previous products we have used.
December 12, 2017
A Company that Values its Clients!
I think it's great and we do like it a lot better. We also love that it is constantly improving. The export for ADP is useful as well and makes it so much easier to do payroll. For the price, it is a great alternative to ADP eTIME and handles itself better than other time and attendance systems.
December 12, 2017
HotSchedules making it easy!
I did not personally select HotSchedules but have enjoyed using it and I have not used any other programs for scheduling to make a comparison. In my past positions, I always worked with salaried employees and we did not need daily scheduling.
July 18, 2017
HotSchedules: A Hot Way To Schedule!
- Shift Note
We think HotSchedules is a far superior scheduling platform, however, Shift Note is a far stronger logbook platform. We now have to use both because HotSchedules' logbook was so inferior. The way you communicate and can correspond directly to the logbook from your email relay is very, very helpful. Ascetically Shift Note is superior.
June 19, 2017
Improving schedules one day at a time
I have not used any other product like HotSchedules. Prior to HotSchedules we used a paper schedule made in Excel.
June 15, 2017
Good but not enough....
June 14, 2017
HotSchedules is Knot approved!
HotSchedules is easier to use for scheduling.
June 14, 2017
MIddle of the road and honest.
May 26, 2017
Scheduling for a crazy profession
I selected HotSchedules because a colleague told me how well it works.
I believe HotSchedules is a premier tool for our businesses. Our last scheduler app did not provide the store log feature, where as HotSchedules provides all of the features that we need and MORE. Reports, Staff Journals, tracking task assignments, handling multiple time off requests. Best part, we still haven't used everything it provides.
May 19, 2017
Great Product for Small Businesses
I use ScheduleFly for one of our other clients. I like the calendar tool of ScheduleFly, but it is far more difficult to make those digital shift changes in ScheduleFly. I prefer the reporting tools in Hot Schedules as well.
May 15, 2017
HotSchedules Rocks!
- Schedulefly
HotSchedules has much more detail in their program.
May 15, 2017
Easy, Convenient and Time Saving.
I have not researched any other platforms.
May 12, 2017
Must-use scheduling program
[We selected HotSchedules because it is] Easy to use.