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HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
Overview
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…
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What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Product Demos
HotSchedules Demo: The Employee Experience
YouTube
HotSchedules Demo: Creating a New Schedule
YouTube
Demo of Red Book Keep
YouTube
HotSchedules Demo: Navigating the Schedule
YouTube
HotSchedules Demo: Employee Shift Release & Pick-Up
YouTube
HotSchedules Demo: Submitting Time-Off Requests
YouTube
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.
According to the vendor, key benefits include:
Build & Communicate Schedules
The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.
Work Schedule AppThe HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.
Forecasting and ReportingWhen integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.
Multi-Unit Store ViewThe Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.
Bilingual App & SupportThe mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.
HotSchedules Features
- Supported: Online Scheduler
- Supported: Time-Off and Availbility
- Supported: Work Schedule Mobile App
- Supported: Scheduling Templates
- Supported: Employee/Staff Communication
- Supported: Sales and Labor
- Supported: Forecasting Engine
- Supported: Reporting
- Supported: Point-of-Sale Integration
- Supported: Centralized Communication
- Supported: SMS Messaging
HotSchedules Screenshots
HotSchedules Video
HotSchedules Competitors
- When I Work
- ScheduleFly
- Crunchtime
HotSchedules Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English, Spanish |
HotSchedules Downloadables
Frequently Asked Questions
When I Work and ScheduleFly are common alternatives for HotSchedules.
Reviewers rate Usability and Support Rating highest, with a score of 8.9.
The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.
HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.
Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.
In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.
Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.
Attribute Ratings
Reviews
(51-66 of 66)Companies can't remove reviews or game the system. Here's why
May 12, 2017
quick review
- Microsoft Excel
Obviously the instant availability to the schedule on my computer and phone makes HotSchedules a far superior to a hand written schedule. The cost is high. A lot of "old employees / age and or experience" do not desire to learn it or use it. Training is a huge issue.
May 10, 2017
A few thoughts from the front line
May 10, 2017
Communicate with Ease
- None
I have never used a platform like HotSchedules prior to my current place of employment but I have to believe that HotSchedules is one of, if not, the best schedule management platforms available.
May 10, 2017
HotSchedules Review
We used a good old fashion Excel sheet and hotschedules is a million times better.
May 10, 2017
Save time, money and keep people happy!
- None
We didn't consider any other scheduling software when we were transitioning to HotSchedules. I had used it with a previous job and knew the benefits and effectiveness of the system.
We chose HotSchedules because of its cost and relative ease of setup. They worked with us while cleaning up our POS employee database to bring in an accurate list into the HotSchedules platform.
- Ers and QSR
It is definitely more user-friendly in the aspect of these systems, but does not provide as accurate and error-free reporting. The reporting systems that I have used prior QSR especially, has much more data comparison reports and is easier to customize, but scheduling is definitely not as easy.
May 08, 2017
Communication is Key
I have only used the scheduling tool provided by Chick-fil-A. I chose HotSchedules because at the time, I knew I needed something with more functionality than what the Chick-fil-A tool provided. My best guess at that was that Chick-fil-A was going to go with HotSchedules, and I did not want to have to switch from another service later. I have heard that a lot of people really like Jolt and Shift Agent as well.
Prior to HotSchedules we utilized an old school traditional Excel based scheduling system that was put out via email. The system was obviously time intensive and required constant updating, so when approached via HotSchedules Marketing we decided to give it a try and haven't looked back. If possible we are looking into incorporating it into use with our back of the house staff. One of the only limiting factors to HotSchedules and any similar scheduling system is that it is smart device based (cell phone/computer/tablet/etc.) and therefore the staff member must have access to these in order to use the service. Unfortunately even in 2017 not everyone has these/want and/or are willing to work with these devices. This can force a company into making decisions to not hire a potential employee do to incompatibility with how daily operations are run via scheduling.
May 05, 2017
Your time matters with HotSchedules
I hated When I Work!!! It was so difficult to maneuver between schedules and after the ease of HotSchedules, it became frustrating.
May 05, 2017
HotSchedules, you're the best around!
HotSchedules is a one stop shop! You will get everything you need operationally as well as an awesome customer support team!
April 28, 2017
Old fart gets technological
We went straight to Hotschedules under the advisement of a former manager who had used several platforms and preferred this. It also seems that a lot of our employees were already familiar with the setup so it was easy to change from a paper schedule.
April 26, 2017
Positive, but simple review
Used Excel prior.
April 25, 2017
Love the freedom HotSchedules give my team!
I never looked at any other products. We were told this is the best product for our industry and we went with it and loved it immediately.
