HotSchedules

HotSchedules Reviews

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Ratings and Reviews
(1-25 of 160)

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Penelope Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have selected this software due to the wide capacity to perform multiple tasks within the same platform, HotSchedules has allowed us to drastically reduce the mess that was with work shifts, the management of labor costs and the lack of communication that existed at the time of program. The staff can now choose when to work and if they need to make a change they can do it with another employee without having to go to the job site to report the change, just contact the person who will change the shift or, if necessary, leave the shift available without no problem.
January 27, 2020

HotSchedules

Score 9 out of 10
Vetted Review
Verified User
Review Source
HotSchedules allows leaders to spend less time planning the overall schedule, and more time ensuring that employees feel cared for. It also allows employees to feel like they can easily know their schedule. Before HotSchedules we used excel sheets hung it the store and people had to come in to see the schedule for the next week. With HotSchedules they can see their upcoming schedule from home, or while on vacation.
Teresa Kiyomura | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
HotSchedules allows us to sync our schedules to our POS so that we can activate a punctuality function that prevents our staff from clocking in more than 1 minute early or up to 5 minutes late for their scheduled shifts without manager approval. It also helps keep our over time down to a minimum because it alerts us if someone is getting close. Easily able to communicate with our team if there are any menu changes, operational updates, all staff meetings, etc.
Christopher Ticen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
So far hotschedules has increased the time it takes to build our schedules, makes it impossible to request PTO, however it has increased communication as now our stores have to call each other to confirm that employees can be borrowed and can cover shifts and they constantly have to call the support team to try to get active employees reactivated due to hotschedules randomly terminating them.
Nora Leuck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I believe we have been able to better communicate with staff about their schedules. The time it takes to create a schedule is far less than in the past and we have an accurate tool to track our labor costs. I like the availability feature, so you don't schedule someone who cannot work on a certain day.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have found that while using HotSchedules we can create a schedule more efficiently, saving valuable time for our managers. Our managers are also able to keep better track and honor requests off because of the shift swapping and request features. We are also able to increase the reach of our communications through the messaging features.
Louie Trinidad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
HotSchedules has decreased time in creating a weekly schedule, which has been cumbersome and even a burden at times, on top of the million things that our managers have to accomplish on day to day basis. It also communicates the schedule directly to the employees in the organization via email - including notifying them of any changes made - which is a great tool.

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Downloadables

HotSchedules Competitors

HotSchedules Pricing

HotSchedules Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

What is HotSchedules's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses HotSchedules?

The most common users of HotSchedules are from Mid-size Companies and the Restaurants industry.