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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Recent Reviews

TrustRadius Insights

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
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TrustRadius Insights
TrustRadius Insights

HotSchedules

9 out of 10
January 27, 2020
Incentivized
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
Incentivized
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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HotSchedules

HotSchedules

N/A
Unavailable

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

HotSchedules Downloadables

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(232)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.

HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.

Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.

In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.

Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.

Attribute Ratings

Reviews

(101-125 of 167)
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April 03, 2017

HotSchedules for President

Verified User
Executive in Other
Hospitality Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This program is great for food and beverage operations, most specifically with multiple outlets or departments. You are able to see all schedules and payroll dollars spent in one area. I would not recommend this for a small operation with less than 20 employees. With a company this small, it would not be worth it.
March 31, 2017

Hot Schedules Review

Matt Hall | TrustRadius Reviewer
Matt Hall
Director of Operations
Wilsonville Family Fun Center & Bullwinkle's Restaurant (Entertainment, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hot schedules works great for us as the bulk of our workforce is under 21 years old. The app does a wonderful job of allowing them to check their schedules, request time off work and contact managers in the case of an emergency. We find that with our less tech savvy employees they still prefer the old Excel print outs but for the younger employees it works really well.
March 31, 2017

HotSchedules Has My Business Smokin' The Competition

Tracy Guida | TrustRadius Reviewer
Tracy Guida
Owner
Eat, Drink and be Tracy (Restaurants, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have only used HotSchedules in the restaurant industry and I think it is one of the greatest industry tools ever created. It helps a restaurant run more efficiently by organizing and simplifying the employee and manager scheduling process. I love how I get alerts on my phone when someone needs a shift trade approval.
March 29, 2017

Business on FIRE?!? Try Hot Schedules

ES
Eddie Sharon
IT Manager
KWE Group (Hospitality, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a point of sale system that does labor or even payroll, the integration of HotSchedules to control and track your labor is great. It took a little tweeking at the beginning to figure it out, but once I had it in line, everything started looking great.
March 28, 2017

Business as usual

Lauren Barnett, CRME | TrustRadius Reviewer
Lauren Barnett, CRME
Revenue Manager
Miraval Arizona (Hospitality, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's perfect for departments with multiple employees with the same job level and capabilities (particularly duties that heavily rely on timely employees). This system wouldn't be fully useful if it was used for a department with a smaller number of employees or those who have different, more specific, job duties.
March 28, 2017

HotSchedules Review

Verified User
General Manager in Other
Hospitality Company, 501-1000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for labor reports, conveying messages to associates, and looking at year over year sales and budgeted sales. But the way the scheduler works now isn't as user friendly as it was before.
March 24, 2017

HotSchedules - Great Program that has a few drawbacks

Verified User
General Manager in Customer Service
Restaurants Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Once you set your employees and make your initial schedule, it becomes easier to schedule your staff. It has some nice functions which allow you to contact and communicate with an individual employee or group message the entire staff. The daily roster reports can be customized to your viewing preferences.

It's nice that your staff can access and view their schedule without having to print up paper copies. Although you can block certain dates off for request offs, HotSchedules does not have the ability to limit an employee to number of days they can request off in time period or to track they number of days an employee has requested off. Site access has been an issue. There have been several occasions where we have been unable to access the site because of technical difficulties. The site being down has caused us not to be able to access schedules and daily roster which in some cases caused us to be short staffed or delayed in posting schedules to our staff members.
March 24, 2017

Excellent Software for Employee Shift Management

Christopher Moran | TrustRadius Reviewer
Christopher Moran
Director of Food and Beverage
Big Canyon Country Club (Hospitality, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We manage 100+ employees in the department. This software helps keep track of specific availabilities, time-off requests, shift approval and swapping, and messaging. This makes scheduling very easy and provides instant updates to changes.
March 13, 2017

Maximize Your Time with HotSchedules!

SM
Simeon McEachin
Bar Manager
Kilroys on Kirkwood (Restaurants, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Our Kilroy's venues are rather large in terms of square footage. HotSchedules has a great system in place in terms of dividing specific sections of your business. On most really busy days we can have up to 60 to 90 employees scheduled to work. If we don't set up their hotschedules to where the employee knows exactly where they will be for the day, shift management would be a nightmare. This keeps us very organized.
March 10, 2017

HotSchedules Review

Verified User
Partner in Finance and Accounting
Restaurants Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hotschedules is the leader in labor scheduling. It allows an employer to schedule labor and communicate with employees about shifts. Hotschedules makes it much easier to manage an hourly labor force. If you do not have a setup with your POS system, it takes a long time to reconcile labor budgets vs. forecasts.
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