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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Recent Reviews

TrustRadius Insights

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
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TrustRadius Insights
TrustRadius Insights

HotSchedules

9 out of 10
January 27, 2020
Incentivized
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
Incentivized
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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HotSchedules

HotSchedules

N/A
Unavailable

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

HotSchedules Downloadables

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(232)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.

HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.

Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.

In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.

Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.

Attribute Ratings

Reviews

(126-150 of 167)
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March 10, 2017

HotSchedules Makes Restaurant Management Easy!

Lisa Cortez-Grzelak | TrustRadius Reviewer
Lisa Cortez-Grzelak
General Manager
Chuck's Southern Comforts Cafe (Restaurants, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I was the person who advocated for HotSchedules and I truly believe in the product. It has 100% helped in the communication area. There just needs to be some refining of functionality in order for it to be a top notch program.
March 06, 2017

Scheduling Nirvana

Gerald Tipton | TrustRadius Reviewer
Gerald Tipton
General Manager
LuLu's (Restaurants, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hotschedules would work great for anyone with a staff of 50-1000+. It is a very efficient way to make schedules and comminicate with the staff. You can also keep track of performance issues or excellence so that they can be used in reviews or disciplinary actions. I am not sure it would be appropriate for the small staff below 50.
March 03, 2017

Few years of HotSchedules, an honest opinion.

Oliver Yi | TrustRadius Reviewer
Oliver Yi
Assistant General Manager
TACOMBI (Restaurants, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for scheduling, we used to use Excel sheets with God knows how many formulas embedded into it, giving us different labor percentages and costs and tons of other data that were dependent on certain data inputs. With Hotschedules linked to a pos system, it does all the work for you.
March 03, 2017

Love it.

Verified User
General Manager in Customer Service
Entertainment Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is great for companies with many departments and high levels of employment. I've never worked with a system that was more user friendly and had so many great reports.
March 01, 2017

HotSchedules makes our staff happy!

Alison Wisthuff | TrustRadius Reviewer
Alison Wisthuff
Assistant General Manager
Greyhouse Coffee and Supply Co. (Restaurants, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for a large part time hourly staff who like to swap shifts all over the place! It is essential and saves SO much time from our managers having to communicate individually with all of the staff. Less appropriate for a salaried staff or small staff who see each other all the time anyway and could easily communicate in person about shift changes.
February 24, 2017

HotShot HotSchedules! Gold Standard.

Charlie Young | TrustRadius Reviewer
Charlie Young
General Manager
Atomic Cowboy (Restaurants, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is the perfect solution for any business looking to minimize the " analysis paralysis" and maximize labor efficiencies with powerful, easy to use tools and reporting that will get your leadership team out of the office and back into operations.
February 22, 2017

HotSchedules is a true benefit for restaurants!

Verified User
Administrator in Customer Service
Restaurants Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It helped the company in its journey to go paperless by eliminating paper schedules, time request off forms and some written documentation. The only scenario that proves to be more difficult is when a manager has to look forward in the future for employees who want extend the amount of time off, rather than getting the paper ahead of time to confirm the request with the staff member.
February 20, 2017

Keep HotSchedules Hot

Verified User
Manager in Human Resources
Hospitality Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We are a small 27 room hotel, with a restaurant, and it works well for us. Obviously, for larger establishments, it's great too but just goes to show that Hot Schedules can fit any type or size of establishment, and make it [work] for them. Any business that has more than 3 employees could use this tool. The learning curve is almost non-existent, as it is incredibly user-friendly and easy to figure out. You can track labor costs in it as well, which is helpful for those small businesses that need to stay on a tighter budget.
February 17, 2017

Superior Scheduler!

Verified User
Manager in Customer Service
Consumer Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We use it daily to keep track of our receptionist and assistants. When you are dealing with younger men and women, it is nice to be able to give them tools to help themselves succeed. Mostly all of them own a cell phone and are able to check in for the day, review their schedules and swap shifts with ease. The fact that it allows managers to approve shift swaps is a bonus! It is so easy to use as well as the help line.
February 15, 2017

A great tool for restaurants

SH
Susan Harada
Administrative Assistant
Arancino Ristorante Italiano (Restaurants, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is great for our front of house staff. However, we use it less for our kitchen staff. Many of them are not so familiar with technology, or do not have smart phones, and many of them use English as their second language. Because not all of them have regular internet access, we are unable to use it across the board with all of these staff and must therefore create physical copies of schedules with Excel. An easier view of weekly schedules that could be printed could be useful in integrating HotSchedules with all of the staff.
February 13, 2017

Can't live without HotSchedules

Verified User
General Manager in Customer Service
Hospitality Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is great for budgeting and forecasting, but it's not always easy to export that data and reporting functionality has some room to improve. Messaging on Hotschedules is great, but you can't attach documents and there's a word count limit in the mobile app that gets annoying. I also HATE the 20 minute time-out, because sometimes I'll have to suddenly step away from the computer to deal with a service issue and when I come back my entire message is gone because I've timed out.
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