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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Recent Reviews

TrustRadius Insights

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
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HotSchedules

9 out of 10
January 27, 2020
Incentivized
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
Incentivized
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is 7shifts?

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

What is Lightspeed Restaurant?

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(232)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.

HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.

Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.

In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.

Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.

Attribute Ratings

Reviews

(151-167 of 167)
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Brent Watkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is well suited to take over where a non-digital method of scheduling is taking place. Interdepartmental transparency and communication is vastly improved with this system. Also, the management team feels very strongly that they now have a grasp on what we are spending on hourly labor at all times. Any business that is concerned about the minutia of where labor dollars are being spent will benefit from this system.
Daniella Paez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hotschedules is great for any retail/restaurant setting for team members to easily update availability, make trades or swaps with other team members, and see their schedules. The text/messaging feature is pretty great too for upper management who may not have their information but need to communicate. It would be nice if there was a group messaging feature or way to send a mass communication.
February 13, 2017

Efficient

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's is well suited for companies with many employees. It helps when I need to send out information to everyone. May not be needed for small companies, but it would still help.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Hotschedules is well suited for a restaurant with over 20 employees or a restaurant with multiple locations with employees who cross over between the locations. Hotschedules's user interface is too complicated for smaller operations of less than 20 employees. It is also not ideal for restaurants that have schedules that change often.
February 10, 2017

Hotschedules Review

Alison Domino | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Hotschedules is great for companies with basic scheduling needs. For restaurants who need to schedule FOH/BOH or specific areas of the restaurant, it is super easy. For more advanced scheduling, with tracking the number of people on the clock at specific hours, this may be more challenging.
February 10, 2017

HotSchedules Review

Jason Tognarina | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hotschedules (HS) as a stand-alone scheduling platform is fantastic, but I anticipate it losing ground to more robust accounting platforms that encompass a scheduling module. Think HS will need to increase its available services to continue to compete in the ultra competitive market. We are continually bombarded with alternatives that have robust multifaceted modules for managing our businesses. We are considering Restaurant 365 because of its accounting platform, it packages a labor and scheduling module as well for no additional cost.
Kim Cargill | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HotSchedules is well suited for time off requests, and with the new availability module, submitting availabilities and applying them for a certain date is wonderful! That was one draw back previously, that has now been resolved.
Dixon Hollis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I manage 3 restaurants, room service and a bevy of managers. All of the schedules have employees that work in more than one place and sometimes in a variety of jobs. Hotschedules allows me to see everything at once and warns me if I am trying to overschedule someone. During December, we are crazy busy and have special musical functions that pushes everything over the top. I can only manage this sucessfully and without too much pain because of this feature.
Elizabeth Button | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HotSchedules (HS) scheduling software is easy to use and accessible for our staff on their mobile phones or PC. Additionally, having Spanish-speaking service reps for our Spanish speaking employees is great! There is room for improvement, ACA compliance tracking could be improved to being able to adjust measurement periods when an employee switches status, full to part time or vice versa. It would be beneficial if our administrators of HS could upload photos of new hires into the new hire's profile instead of waiting to have our new hires do this (which they tend not to do). It's important when you have a large staff to be able to put a name to face as it creates a better company culture when you can call someone by their name. TRAIN is something we are just beginning to utilize and looks to be a good product for our new hires and ongoing training of staff.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hotschedules is wonderful for a restaurant that has lunch and dinner shifts and has consistent business allowing them to use templates for scheduling. It's great if the staff is younger and tech savvy. If your staff is allowed to trade shifts and does not work set schedules, this is a great company to use because of how easy it is for staff to pick up and give away shifts. If you have a staff that has a set schedule and rarely changes, or a staff that is not particularly tech literate, it might be easier to stick with a paper schedule that most people never look at.
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