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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Recent Reviews

TrustRadius Insights

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
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TrustRadius Insights
TrustRadius Insights

HotSchedules

9 out of 10
January 27, 2020
Incentivized
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
Incentivized
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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HotSchedules

HotSchedules

N/A
Unavailable

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

HotSchedules Downloadables

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(232)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.

HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.

Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.

In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.

Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.

Attribute Ratings

Reviews

(26-50 of 167)
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January 22, 2018

HotSchedules - Mobile Clock-In

Caleb Cochrun | TrustRadius Reviewer
Caleb Cochrun
Financial Accountant
THE PIADA GROUP (Restaurants, 501-1000 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hotschedules is accessible by anyone, anywhere which is great. The lag between adding features as I stated before is a set back though and the inability to modify automated reports [is as well]. A, so the format in which most reports export to Excel is very messy and cannot be changed which is a pain to deal with sometimes.
January 22, 2018

Hot Schedules

Verified User
Supervisor in Sales
Retail Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hot Schedules is good for a medium-sized business looking for an easy way for team members to access their schedules. The app is also very easy to use and is available on nearly any smartphone. There are many functions featured own the app and the user can pick and choose what they want to use.
January 22, 2018

HotSchedules in a hot minute

Verified User
General Manager in Product Management
Hospitality Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for scheduling across various departments. The ease with which you can build discrete employee blocks is particularly useful. Also, HotSchedules provides easy to use group messaging features that correspond to specific employee blocks. HotSchedules' history features also make it easy to track employee performance - attendance, punctuality, certifications, etc.
January 16, 2018

Hot Schedules - the benefits in an ever changing retail environment

Louie Trinidad | TrustRadius Reviewer
Louie Trinidad
District Manager
Island Pacific Supermarket (Retail, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It helps us understand the manning of personnel, particularly since we are a grocery - and hourly manning is critical in our business. HotSchedules has a reporting feature wherein you can view your manning by the hour once you schedule is posted. If there are gaps you will be able to see and correct it.
January 12, 2018

Good System, some Advancement Needed

Verified User
Administrator in Human Resources
Entertainment Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is the perfect program if you wish to have an online tool to create schedules and communicate them to employees. Additionally, the online training platform is useful when you are dealing with employees in remote locations.

The system is not well suited for companies that need easy access to scheduling data in a user friendly way or for companies that have heavy union presence as the system does not always catch inconsistencies with scheduling.
January 12, 2018

HotSchedules is the new Hotness in Labor Management

Verified User
Manager in Manufacturing
Wine and Spirits Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is ideal for our hospitality team, but can be a bit of a hurdle for our production department at times, particularly when we have a lot of people trying to clock in at once - when the system is down or moving slowly, it can bleed us of up to 10 minutes of productivity in the morning, which can have a big impact on our days.
January 08, 2018

Scheduling made easy and saves the company labor dollars and YOUR time.

Teresa Kiyomura | TrustRadius Reviewer
Teresa Kiyomura
General Manager
The Boogie (Restaurants, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is well suited for restaurants that have a large staff. It keeps all of your time off requests, availability changes, and shift swaps organized all in one place. It's also a great to send out storewide messages and keep logs between the management team.
December 20, 2017

Hotschedules is great!

AS
Angela Simmons
Manager
Killeen Chicken llc (Food & Beverages, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hotschedules is well suited for our team to stay connected and organized. We also can stay on the same page with any information that we need to keep current in our ever-changing schedule. I think for our use it is appropriate and not sure how it would ever be less appropriate.
December 18, 2017

Hot or Not

Verified User
Manager in Other
Restaurants Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotScheudles has great features such as the app they offer for employees to access their schedules, swap shifts, and send messages, but HotSchedules struggles to meet the needs of managers in the scheduler interface. Since the update to the scheduler about 8 months ago, I spend an additional 30 minutes adjusting the schedule I’m writing. I can’t see several employees at a time, it’s quite frustrating.
December 14, 2017

This app is Hot!

Verified User
Manager in Sales
Retail Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think the app is suited for most work related scenarios. It is easy and convenient to see you schedule and roster. Requesting time off is easy. It's also nice to message coworkers through the app.
December 13, 2017

Hot, Hot, HotSchedules!

Verified User
Manager in Customer Service
Retail Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it is very appropriate in our industry. Being that we work in a retail industry it is perfect for employees to see when they are scheduled and be able to control their schedule on their own if needed. I think it will strive for businesses with multiple outlets or locations, such as ours, that have hundreds of employees spread out throughout many locations. I think it could still be useful for even smaller companies that may hire fewer employees on a regular basis, I just don’t know if the trade-off for the cost of the product would outweigh the fact that not all of the perks that HotSchedules is capable of doing for someone that may not need to keep track of only a few employees.
December 12, 2017

A Company that Values its Clients!

Erin Massano, M.A. | TrustRadius Reviewer
Erin Massano, M.A.
HR Generalist
MeyersUSA (Food & Beverages, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it's great to use for basic payroll. It is not very customizable, but I do think it is good that take into consideration suggestions and make improvements to the site. I like the changes that have been made so far and it is refreshing to utilize a company that values feedback from their clients and actually makes changes.
December 12, 2017

HotSchedules making it easy!

Nora Leuck | TrustRadius Reviewer
Nora Leuck
Regional Street Vice - Arizona
Even Stevens Sandwiches (Food & Beverages, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The writing of schedules for a sizable staff for a retail of restaurant setting - well suited. It has the ability to send out the schedule to staff and communicate with staff. I really liked that. It gives good oversight of daily/weekly hours to watch your salary dollars.
Easy to contact staff about a change in hours or availability of extra shifts.
July 18, 2017

HotSchedules: A Hot Way To Schedule!

TW
Taylor Weber
Director Of Food And Beverage
Willamette Valley Country Club (Hospitality, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you are scheduling for more than 10 employees and their schedules vary greatly from week to week, then I would recommend HotSchedules. If you have less employees than 10 or if your schedule is the same from week to week, then I would not recommend HotSchedules for your business.
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