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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Recent Reviews

TrustRadius Insights

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
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TrustRadius Insights
TrustRadius Insights

HotSchedules

9 out of 10
January 27, 2020
Incentivized
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
Incentivized
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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HotSchedules

HotSchedules

N/A
Unavailable

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

HotSchedules Downloadables

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(232)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.

HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.

Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.

In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.

Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.

Attribute Ratings

Reviews

(51-75 of 167)
Companies can't remove reviews or game the system. Here's why
June 19, 2017

Improving schedules one day at a time

EB
Emma Burns
Restaurant Manager
Mama's Fish House (Food & Beverages, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

HotSchedules is well suited for a business that has more than 15 employees and wants to improve their staffing. It gives the employee ready access to their schedule on their phone instead of having to call in to work or find a printed schedule.

It would not be as well suited for a smaller business that sees the majority of its employees on a daily basis and can convey major topics with them in person.

June 14, 2017

HotSchedules is Knot approved!

FS
Fabian Sauceda
Program Manager
Diamond Knot Craft Brewing (Food & Beverages, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is great for the restaurants because there are so many moving pieces and generally there are very few that have "set" schedules. It is easy to adjust by using the forecasting tools. If a company had a large employee base but all schedules are basically set or the same HotSchedules would not be as useful a tool.
June 14, 2017

MIddle of the road and honest.

Verified User
Director in Information Technology
Restaurants Company, 11-50 employees
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for changing schedules and flexibility required by the front of house restaurant staff. Well suited for keeping track of certificates and availability. Definitely not necessary where schedules are more set and don't change much - a spreadsheet works great and the cost of HotSchedules is not necessary.
May 22, 2017

An app that's Hot Hot Hot, and beats many others that are Not Not Not

Frank Jameson | TrustRadius Reviewer
Frank Jameson
Operations Manager
Spiritueux Wines & Liquors (Wine and Spirits, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This product is well suited for all businesses, but definitely, one where the business deals with daily interactions with customers. Retail, restaurants, and amusement parks all would benefit from the scheduler and store log features.

It probably would not be as beneficial in an office setting, unless it was strictly used for the scheduler feature. Also, if the operation is small in size (under 15 employees), I believe the price may prevent some from trying the product.
May 19, 2017

Great Product for Small Businesses

Verified User
Administrative Assistant in Human Resources
Restaurants Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules offers flexibility and versatility to small and large restaurant clients alike. If you have multiple clients, HotSchedules allows you to toggle between whichever client needs your attention at that time. If you have employees that have ever-changing schedules, HotSchedules is a solid option as it allows employees to digitally switch or let go of shifts, and these changes make their way into reporting tools so that there are fewer discrepancies between time sheets and the schedule (for auditing purposes).
May 19, 2017

HotSchedules review

Verified User
Manager in Other
Restaurants Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
[HotSchedules is well suited for] Managing staff where there are multiple departments and job codes; Messaging staff when there is information that needs to be communicated; A record of employee information, start date.
May 12, 2017

quick review

Verified User
General Manager in Finance and Accounting
Restaurants Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is great for restaurants because there is so much change and [so many] exchanges within the schedule each week. You can add employees mid schedule or terminate them etc. May not be appropriate if you have a lot of last minute labor - like on call shifts. I currently have a "work around" for on call shifts but there is no real programing for this need.
May 10, 2017

A few thoughts from the front line

MG
Michael Grasso
General manager
Zocalo mexican grill (Food & Beverages, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Great for managing a large staff in multiple areas to control costs as well as give your employees a tool to manage their own life, schedules and requests. Allows for the staff to get more involved with communication and feel like a part of the team.
May 10, 2017

Communicate with Ease

Verified User
General Manager in Customer Service
Hospitality Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I personally believe HotSchedules is the perfect platform for any company. In today's society, there is a heavy reliance on technology. Simply observe your surrounding environment and you will see that almost everyone has a cell phone, laptop, tablet, etc. HotSchedules allows its customers to capitalize on this reliance of technology by connecting employers to employees instantaneously. Communication has never been so convenient. And everyone can agree that effective communication is critical to the overall success of any organization.
May 10, 2017

HotSchedules Review

Leslie Odell | TrustRadius Reviewer
Leslie Odell
Owner-Operator
The Walnut Room (Restaurants, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think Hotschedules is perfectly suited for the restaurant industry. Since schedules in the restaurant industry are rarely set, hotschedules is great because it allows staff to receive their schedules remotely as well as requesting time off and even changing availability.
May 10, 2017

Great tool for managers and front line employees

Verified User
Program Manager in Corporate
Hospital & Health Care Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
  • Areas that have a high turnover or have a high instance of call-ins.
  • Also useful for controlling overtime and allowing a manager or scheduler to have more visibility of the schedule from anywhere via the app.
  • Helps employees communicate with each other for swaps and trades without making several phone calls.
May 10, 2017

HotSchedules Review

Verified User
Manager in Customer Service
Food & Beverages Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you're managing a large schedule, you have multiple tools and indicators on a template to manage that schedule. Icons show hours for the week as well as predicted and wages for the week. The amount of reporting feels a little bulky, too many reports that make it difficult to find what you're looking for.
May 10, 2017

Save time, money and keep people happy!

Amanda Zelichowski | TrustRadius Reviewer
Amanda Zelichowski
Manager
Añejo YYC (Restaurants, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules was the perfect solution for our restaurants. Moving away from Excel spreadsheets to HotSchedules helped us to not only manage our labour better, but to improve the guest experience. Being able to effectively manage shift trades was one of the best benefits of transitioning to HotSchedules.
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