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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Recent Reviews

TrustRadius Insights

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
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TrustRadius Insights
TrustRadius Insights

HotSchedules

9 out of 10
January 27, 2020
Incentivized
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
Incentivized
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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HotSchedules

HotSchedules

N/A
Unavailable

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

HotSchedules Downloadables

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(232)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.

HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.

Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.

In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.

Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.

Attribute Ratings

Reviews

(76-100 of 167)
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May 09, 2017

Great scheduling system, but sometimes negatively affects businesses open past 12am

Verified User
Director in Other
Food & Beverages Company, 11-50 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for the majority of businesses open during normal operation hours, not well suited for businesses open past normal hours or after 12am. It cannot compute the data correctly and will add 12am sales on the next business day, and subtract from the business day after 12am and so on.
May 08, 2017

Communication is Key

Verified User
Executive in Other
Restaurants Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I do not have much experience with other scheduling tools, but HotSchedules has been a huge upgrade compared to the first tool I used. I think a business like ours with a large number of employees with varying schedules is well suited for HotSchedules. HotSchedules would probably be overkill for small companies with a small number of employees. Also, HotSchedules is probably not as customizable as some other available solutions.
May 08, 2017

Efficient Scheduling For The Non-Traditional: Staffing In The Service Industry

DB
Daniel Butte
General Manager
Kelleher's Irish Pub & Eatery (Food & Beverages, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is very user-friendly for the restaurant and service industry. The staff that work in this industry have non-traditional hours compared to the standard 9 to 5 template that is the mainstream. With that fact, a scheduling system is needed that is both flexible and efficient allowing the business the ability to control labor costs while maximizing the potential for both themselves as well as the employee.
May 04, 2017

HotSchedules is a phenomenal tool for the food/beverage industry

Verified User
Supervisor in Quality Assurance
Food & Beverages Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In the food/beverage/hospitality industry, HotSchedules is a phenomenal tool. It saves time and makes managing a more seamless experience for both manager and employee. It works especially well for FOH applications, as many of the service staff are very tech savvy and pick up the features and abilities of this tool very quickly. It is still very useful for the BOH application, however the typical staff member requires more instruction and training on the function and capacity of the program.
May 03, 2017

HotSchedules is a great tool

SS
Sean Smith
Owner
Jesse Oaks (Restaurants, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Scheduling is one of the hardest tasks to manage in this industry. The mobile app gives us a great tool. Employees can not use any reason to say they did not know they were scheduled. [I like] The ease of copying a schedule and looking back in history to prior years to see the old schedules.
April 28, 2017

Old fart gets technological

Charles Wessels | TrustRadius Reviewer
Charles Wessels
Managing Partner
Dunbar Kitchen & Tap House (Food & Beverages, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited once there are more than 20 employees and with multiple different departments or schedules. With most of our employees being younger having something digital appeals to them and is easy for then to understand. I do feel that sometimes our older employees that are less tech savvy fight it bit. Also with a smaller staff, it is a bit too much unless they are spread out and rarely talk or see a manager.
April 26, 2017

Certification tracking

Verified User
Professional in Human Resources
Food & Beverages Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Again, it is well suited in tracking certificates. This can be an exhausted task to keep up on and HotSchedules does very well in tracking it. I really like that it gives an ample warning to employees that their certifications are going to expire but that it also inactivates the employee if they are not timely in getting re-certified. This takes lots of unnecessary administrative legwork from the admin team.
April 24, 2017

No more scheduling blind!

Mark Fucci | TrustRadius Reviewer
Mark Fucci
Director of Operations
Sienna New American Grill & Land Ocean New American Grill (Restaurants, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Hotschedules is well suited for larger operations that have more employees. It's especially good for budgets and communication. I don't think Hotschedules is suited for small businesses where the cost is probably not worth it. Those smaller businesses may not see the savings.
April 21, 2017

Hot Schedules is a Managers Dream

Jeffrey Noffsinger | TrustRadius Reviewer
Jeffrey Noffsinger
Owner
Origins Wine Bar & Wood Fired Pizza (Restaurants, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HotSchedules is linked with our POS system. This connectivity assist greatly with forecasting sales and labor costs. Managing a staff of 25-30 employees can be daunting. For our size organization, HotSchedules is a fantastic platform to organized scheduling and communication. I have no scenarios where it is less appropriate.
April 11, 2017

Quality Product

Dan Goltz | TrustRadius Reviewer
Dan Goltz
Manager
Shore (Hospitality, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
HS is great for employee request off management for daily and or vacation etc. The employee gets a quick response time and its beneficial for both management and employees. Unless the software is attached to the POS system, the forecasting of labor isn't all that useful.
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