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HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
Overview
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…
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What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…
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- Free Trial
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The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Product Demos
HotSchedules Demo: The Employee Experience
YouTube
HotSchedules Demo: Creating a New Schedule
YouTube
Demo of Red Book Keep
YouTube
HotSchedules Demo: Navigating the Schedule
YouTube
HotSchedules Demo: Employee Shift Release & Pick-Up
YouTube
HotSchedules Demo: Submitting Time-Off Requests
YouTube
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.
According to the vendor, key benefits include:
Build & Communicate Schedules
The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.
Work Schedule AppThe HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.
Forecasting and ReportingWhen integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.
Multi-Unit Store ViewThe Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.
Bilingual App & SupportThe mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.
HotSchedules Features
- Supported: Online Scheduler
- Supported: Time-Off and Availbility
- Supported: Work Schedule Mobile App
- Supported: Scheduling Templates
- Supported: Employee/Staff Communication
- Supported: Sales and Labor
- Supported: Forecasting Engine
- Supported: Reporting
- Supported: Point-of-Sale Integration
- Supported: Centralized Communication
- Supported: SMS Messaging
HotSchedules Screenshots
HotSchedules Video
HotSchedules Competitors
- When I Work
- ScheduleFly
- Crunchtime
HotSchedules Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English, Spanish |
HotSchedules Downloadables
Frequently Asked Questions
When I Work and ScheduleFly are common alternatives for HotSchedules.
Reviewers rate Usability and Support Rating highest, with a score of 8.9.
The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.
HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.
Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.
In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.
Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.
Attribute Ratings
Reviews
(51-75 of 167)Companies can't remove reviews or game the system. Here's why
June 19, 2017
Improving schedules one day at a time
It is used in a multiple departments as a way to efficiently schedule about 180 employees. It helps address the accessibility of the schedule to our employees and allows for quick response to covering shifts and broadcasting essential information to our employees. It has reduced the amount of time needed to complete schedules as well as in finding coverage for shifts.
The logbook is also a very important aspect of HotSchedules that we use on a daily basis to convey messages between Managers and record the days events.
June 15, 2017
Good but not enough....
We use HotSchedules to schedule FOH and BOH employees - the entire restaurant's work force.
June 14, 2017
HotSchedules is Knot approved!
We use the application to schedule all team members in our retail sites. [It] Gives everyone a platform to use on their devices to stay update with schedules and make any modifications when needed.
June 14, 2017
MIddle of the road and honest.
It is currently only being used by the front of house staff and management. The kitchen is reluctant to use it. It does provide the FOH staff with easy access to their schedule from their mobile device. Management does not like the way a schedule prints out and finds it a bit hard to read, but overall, it is worthwhile.
June 12, 2017
Great benefit to all organizations
[It’s being used in] Several departments throughout the hotel. It addresses scheduling, labor, time management with supervisors and reduction of need for communication.
June 05, 2017
Badass scheduler!!
HotSchedules streamlined the scheduling process for us. Allowing employees to trade shifts online saved countless hours of time and frustration. I could manage the schedule no matter where I was. I highly recommend it.
June 01, 2017
HotSchedules for retail
We schedule the staff for our entire operation and it helps force staff to communicate with each other for changing shifts.
May 26, 2017
Scheduling for a crazy profession
We are a full-service restaurant with anywhere from 20-30 employees. Hotschedules has changed our way of doing business!! All employees are required to be a part of HotSchedules. It has helped make employees accountable for their time and job.
May 22, 2017
We love the ease of HotSchedules
We use HotSchedules for all our company schedules. We love the ease of scheduling and approval of shifts. Requests off are easier with the program as well.
We currently use HotSchedules for 3 very different businesses, an entertainment center with 100+ employees, a restaurant with 50+ employees and a liquor store with 15 employees. It works for all 3 businesses and we find it VITAL to use the store logs to provide comparisons and insight from staff to better future events. From an HR standpoint, we keep a log of interactions with your staff, good and bad, providing proof for coachings, merit reviews and even labor audits. From a business operations viewpoint, we post in the logs regarding maintenance issues, new product introductions and customer requests. Todays' employees want their schedule information quick, HotSchedules provides a platform to share that information in the text messages, emails. The entertainment center uses the budget feature and we are working to introduce that feature to our other two businesses.
Is HotSchedules pricey? Yes and no. A product is only as good as the person that chooses to use all of the features, we value the store logs MORE than just using the scheduler. Add in that we occasionally use the budgetary segment, we believe we get more value out of HotSchedules.
Overall, I would highly recommend HotSchedules for any company - small, medium, and large!
Is HotSchedules pricey? Yes and no. A product is only as good as the person that chooses to use all of the features, we value the store logs MORE than just using the scheduler. Add in that we occasionally use the budgetary segment, we believe we get more value out of HotSchedules.
Overall, I would highly recommend HotSchedules for any company - small, medium, and large!
May 19, 2017
Great Product for Small Businesses
I work for a restaurant management company that provides HR, accounting, and payroll services. One of our clients utilizes Hot Schedules to manage employee schedules, avoid overtime, store Food Handler and TABC certification expiration dates, communicate via an internal messaging system, and sync directly with our POS system. I use it when auditing punch in/outs before processing payroll. HotSchedules allows us to stay organized and efficiently manage employee time spent at the restaurant.
May 19, 2017
HotSchedules review
With my previous employment I managed a staff of approximately 100 front of house employees between two different restaurants. The back of house did not utilize the system- a sister company of ours did try using it with the entire staff and shared to me the frustration that there was no way for department heads to separate the employees - all managers were receiving notifications for the entire staff. I will be implementing the system with my new company - a multi faceted business with 5 different departments and would love to see some way of organizing employees.
May 17, 2017
Restaurant User's HotSchedules Review
I have found hotschedules to be a very useful tool in managing front and back of the house schedules in a restaurant. It is easy for staff to contact each other and swap shifts. It facilitates communication to the entire staff at once. It helps with managing time off and managing labor expenditures.
May 15, 2017
HotSchedules changed the game for us
We use hotschedules for our delivery drivers, waiters, managers, cooks, and hosts. As soon as the schedule is done our employees receive a notification. It makes swapping shifts easier for them and members of management. It makes requests off much simpler. It also has other built-in features for managers like a built-in logbook and checklist. I think that hotschedules is an essential part of any successful business. The more employees you have the more useful it is.
May 15, 2017
HotSchedules Rocks!
Currently we use HotSchedules at one of our restaurant locations.
May 15, 2017
Easy, Convenient and Time Saving.
We use HotSchedules to schedule employees, performance, communication between staff/managers and for assigning tasks.
HotSchedules is used as a scheduling tool for the restaurant clients that we support. We use the tool to create weekly schedules and to facilitate schedule related communication within our restaurants.
May 12, 2017
Must-use scheduling program
It has been used by all 4 Chow locations for scheduling purposes and keeping track of Manager certifications.
May 12, 2017
quick review
I own a restaurant - we use it for scheduling only. We do not have our controls at work in place to allow us to use many of the other system's benefits toward budgeting etc... So currently we really only use the scheduling aspects. We rarely use the log book features etc.
May 10, 2017
A few thoughts from the front line
Hotschedules is used to manage and monitor our schedules, hours budgets as well as communication log between employees and staff. We currently use the communication logbook to track any issues between the management team. Our hr team uses the message services to communicate with staff on issues like insurance and communications. We use the forecast feature to budget our labor and appropriately schedule staff.
May 10, 2017
Communicate with Ease
We use HotSchedules on a daily basis for posting employee schedules and communicating with the staff. Our employees are able to request specific days off, swap shifts, input their availability and so much more. The biggest business problem that HotSchedules has helped us address is communication, which is vital to any business regardless of industry. The Logbook feature is especially helpful as the managers are able to communicate quickly and effectively regarding operations of the business/staff.
May 10, 2017
HotSchedules Review
I own a restaurant and we use HotSchedules for front and back of house scheduling. This helps greatly with communication within the organization because everyone is connected. Things like shift changes can be completed within seconds with the click of a button. We also use the inventory platform which is great; it cut our count time in half!
May 10, 2017
Great tool for managers and front line employees
[It's being used] Across the department for several different roles. Helps with call-ins by employees and streamlining the scheduling process. Has helped us to better address the needs of the department and provide a useful tool for the employees to better plan their life and work balance. Has greatly decreased call-ins throughout the department.
May 10, 2017
HotSchedules Review
It is being used in multiple departments for scheduling employees. It provides an easy scheduling program that is user-friendly for our staff and schedulers.
May 10, 2017
Save time, money and keep people happy!
We currently use HotSchedules for scheduling across two of our four restaurants. We also take advantage of the logbook on a daily basis for both restaurants. Currently only our FOH is using HotSchedules but we will be implementing it into the BOH as well.
HotSchedules helped us to eliminate the breakdown in communication we were having with staff swapping shifts, shifts that became available, and changes to schedules. Having the ability to manage those changes in real-time and have everyone be accountable has made a huge difference for how we manage our labour and guest experience.
HotSchedules helped us to eliminate the breakdown in communication we were having with staff swapping shifts, shifts that became available, and changes to schedules. Having the ability to manage those changes in real-time and have everyone be accountable has made a huge difference for how we manage our labour and guest experience.