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HotSchedules

HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…

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Recent Reviews

TrustRadius Insights

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and …
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HotSchedules

9 out of 10
January 27, 2020
Incentivized
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
Incentivized
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is 7shifts?

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

What is Lightspeed Restaurant?

The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.

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Product Demos

HotSchedules Demo: The Employee Experience

YouTube

HotSchedules Demo: Creating a New Schedule

YouTube

Demo of Red Book Keep

YouTube

HotSchedules Demo: Navigating the Schedule

YouTube

HotSchedules Demo: Employee Shift Release & Pick-Up

YouTube

HotSchedules Demo: Submitting Time-Off Requests

YouTube
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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(232)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.

HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.

Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.

In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.

Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.

Attribute Ratings

Reviews

(1-25 of 167)
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Penelope Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
With HotSchedules it has been possible to maintain clear communication throughout the company since you can manage the available shifts without requesting it in a book and update the availability on paper. With this platform you can forget about the difficult paperwork since it allows you to do these things without having to manually update the availability of employees. HotSchedules has drastically reduced all the complications that arose in the company regarding the schedule that was received and the availability of each shift, allowing us to receive our schedules through the HotSchedules platform without having to go to a company board and check shift availability.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It was across the board. It was nice for the staff - they could pick up and give up their shifts on their phones so that they did not have to come into work. They also knew when there were shifts to be picked up for big parties. It stopped them from clocking in before their shift started.
January 27, 2020

HotSchedules

Score 9 out of 10
Vetted Review
Verified User
Incentivized
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work and hours etc. Management can then approve or deny those requests and schedule as needed. HotSchedules puts the employees in charge of their schedule and shifts so that management can focus on other things.
Kate Knight | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The organization I used to work for utilized HotSchedules for scheduling servers and hosts. It was how we traded shifts, received weekly schedules, and called off shifts. It made it so we didn't have to come in weekly (even on our off days) to see our schedule for the following week.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HotSchedules is the premier labor management and communication platform for the hospitality industry. There's no need to look further, competing platforms do not hold a candle to the restaurant-centric approach HotSchedules takes when designing the functionality and UI for their applications. They're one of the top paid apps in the App Store for a reason.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HotSchedules is used by our operations team department, including all of our part-time staff. Some of our business leaders have an account to simply utilize the messaging tools that HotSchedules offers, though it is not used for scheduling purposes or finance purposes seeing as they have a more gridline schedule. HotSchedules has helped our team remain connected through the messaging tool, updates, and changes to their schedules, and keeping track of their attendance. It has also streamlined the time keeping process as we utilize the time and attendance module of HotSchedules and utilize their time clock feature for our team to clock in and out. Given it's a webpage it gives the freedom to move the clock to where our team meetings to start the work day are.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
HotSchedules is currently being using across our whole organization. We use HotSchedules for our employee scheduling as well as our time cards. Before Hotschedules we were using Excel spreadsheets to schedule employees, this is by far a better system. It allows for employees to take the responsibility into their own hands. It allows for the employee to set their availability on their own without a drawn-out process of contacting a manager and sitting down with them. It allows the employee to find coverage for their shift, again without intervention from a manager beyond approving the shift change through HotSchedules. The employee can also use it to request time off before we were using a Google Form that the manager would have to check for new submissions and move the information over to their Excel spreadsheet schedule.
February 02, 2018

HotSchedules review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with other leaders In the company. The internet based format allows leaders to complete task while away from the operations.
Shannon Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We previously used HotSchedules when implementing 4 shifts across our production and packaging groups. We went from 1 shift M-Th, to 2 shifts M-Th, then added 2 additional 30 hour F-Su shifts. We also used it for our warehousing and sanitation crews. We had a change in our business and started to fall away from its use. Now that we are growing again, we are reimplementing its use and will also use it for clocking in and out, as well as tracking employee training and certifications. Having the ability to print hours reports to do daily labor analysis by project as well as tracking training are both incredibly valuable and help us stay on top of costs by being able to do daily labor analysis.
January 25, 2018

HotSchedules Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
HotSchedules is used by our whole organization. The primary reason we use it is to provide employees a reliable and effective way to see when they are scheduled to work. It also is useful in that it allows employees to add their availability as well as request days off. This is extremely useful when it comes to scheduling employees to suit there wants/needs.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The entire organization uses the product to manage ski area employees. I used it in my department. It addresses the employees ability to know their schedule as well as trade shifts and communicate with the manager. it did help keep folks accountable to their schedule and lets me deal with other issues that before we used the app, had to be addressed by me to find replacements for shifts.
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