HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Housecall Pro has revolutionized the scheduling process for businesses by offering a range of features that enhance organization and customer service. Users have praised the software's ability to streamline scheduling and invoicing tasks, resulting in improved efficiency and reduced paper usage. With Housecall Pro, businesses can easily manage appointments, send automated reminders, and provide customer notifications, which has significantly improved communication with clients and led to increased satisfaction. The software's integration with QuickBooks further simplifies the process of appointment scheduling and updates. Additionally, Housecall Pro's CRM capabilities facilitate better communication and enable businesses to scale their operations effectively. The software also offers features like picture attachments to jobs, making communication with customers seamless and reducing the need for time-consuming field visits. Overall, Housecall Pro is an ideal solution for businesses looking to optimize their field service operations, overcome scheduling challenges, improve customer management, and increase overall efficiency.
Continuous updates and upgrades: Many users have expressed their appreciation for the continuous updates and upgrades that House Call Pro provides. These improvements make the user experience more customizable and tailored to their needs.
Helpful scheduling feature: The scheduling feature in House Call Pro is frequently mentioned as a helpful tool by many reviewers. It allows users to efficiently manage their appointments, saving them time and ensuring smooth operations for their business.
Clear invoicing feature with credit card payment link: Users find the invoicing feature in House Call Pro clear and easy to use. They appreciate the inclusion of a credit card payment link on every invoice, which helps them keep their accounts receivable low and simplifies the payment process for their customers.
Online Scheduling Issues: Users have expressed various frustrations with HouseCall Pro's online scheduling feature. They have mentioned issues such as lost emails and confusion caused by customers selecting the wrong responses, leading to scheduling errors.
Lack of Telephone Support: Some users have been disappointed by the elimination of telephone support from HouseCall Pro. Instead, the company relies on chat and email support, which has frustrated users who prefer more immediate assistance. As a result, some users have decided to switch to other companies that offer telephone support.
Persistent Telemarketing Calls: Many users have reported receiving persistent telemarketing calls from HouseCallPro. Even after expressing disinterest in returning to their service, these calls continue to bother users. This lack of respect for user preferences has left a negative impression on some customers and may deter others from considering their services.
Based on user reviews, HCP receives several common recommendations:
Many users recommend that HCP should provide better tutorials to help users fully utilize all available options. This would be particularly beneficial for new companies to effectively navigate and make the most of the system and app.
Some reviewers feel that the extra features offered by HCP are not up to par and often require upgrading the plan. They suggest enhancing these additional features to provide more value to customers without having to pay for upgrades.
HCP is highly recommended by HVAC businesses and window cleaning companies due to its bells and whistles at a good price. Users mention that the software works well when connected to MapQuest, helping track sales, follow-up appointments, manage invoices, and set reminders for upcoming jobs.
Overall, users find HCP convenient for managing their companies with features such as creating and storing invoices, scheduling appointments, and providing easy payment options. They suggest contacting the support team for help with workarounds or feature requests. Additionally, HCP is praised for its online scheduling capabilities and usefulness in expanding client base. Some caution against providing personal email information as they receive excessive emails from HCP.
