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HubSpot CRM

HubSpot CRM

Overview

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…

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Recent Reviews

GREAT SOFTWARE

8 out of 10
March 25, 2024
Incentivized
It helps with organization, priority, and deal tracking. It literally has all forms of contact methods, including LinkedIn. It also allows …
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Hubspot feedback from 2years old user

8 out of 10
March 09, 2024
We use HubSpot CRM to store all our contact details and what is ongoing with that specific contact, what deal is in process, whether it …
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HubSpot is GREAT!

9 out of 10
March 09, 2024
Incentivized
We use HubSpot CRM to record all forms of communications with the customers as well as use it for any sort of internal communications …
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Great tech

10 out of 10
March 06, 2024
Incentivized
We use it to automate and streamline the sales process. We can add prospects into sequences that automatically create follow-up tasks when …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (1457)
    8.7
    87%
  • Integration with email client (e.g., Outlook or Gmail) (1463)
    8.5
    85%
  • Interaction tracking (1411)
    8.4
    84%
  • Workflow management (1420)
    8.3
    83%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
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Pricing

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Free Forever

$0

Cloud
Per Month [Unlimited Users]

CRM Bundle

$50

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.5
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.5
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.6
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.9
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.4
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.4
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

7.7
Avg 7.1

Platform

7.9
Avg 7.5
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Product Details

What is HubSpot CRM?

HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.

HubSpot CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Quote & order management
  • Supported: Interaction tracking

Customer Service & Support Features

  • Supported: Case management
  • Supported: Call center management
  • Supported: Help desk management

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Billing and invoicing management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Forecasting
  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields
  • Supported: Custom objects
  • Supported: API for custom integration

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation
  • Supported: Compensation management

Platform Features

  • Supported: Mobile access

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

HubSpot CRM Integrations

HubSpot CRM Competitors

HubSpot CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Portuguese, Japanese, German, Italian, Dutch

Frequently Asked Questions

Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.

Reviewers rate Customer data management / contact management highest, with a score of 8.7.

The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(4737)

Attribute Ratings

Reviews

(1-25 of 1550)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
When you have a lot of incoming and outgoing projects and you need to manage all the deals and keep a record of them and also want to save the conversation with that specific client. You need Hubspot CRM kind of software which helps you track all the stuff related to that contact.
March 09, 2024

HubSpot is GREAT!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Whether I need to record client communication, set up meetings, internal handovers, or track my performance over time, HubSpot has everything I need and when I need it. HubSpot can be trusted with creating Dashboards that best relate to you. However, HubSpot (and rightly so) is not appropriate for informal colleague talks or plans.
Travis Swan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is the ideal CRM for a small to mid-size sales team. HubSpot is the most accessible CRM to use and easy to learn, train, and develop skills over time. The activity timeline of a contact makes it easy for a manager to see where a deal is currently at or how a new deal came to life.
Krista Zahtila | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hubspot CRM has helped me numerous times in following up with customers if they are not immediately ready to secure services. The reminder allows me to revisit our past conversations and follow up to see if the timing is more accurate for them to sign an agreement. The ability to log all attachments under a customer or a deal is convenient and minimizes my search time in my database of customer or company files.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is appropriated if you have to do analysis about sales activities of your team, even though they work remotely, you can see what they are doing during their whole workday without the sensation of being spied. Instead, I would not recommend HubSpot if you simply want to organise calls with people because they are not listed
March 06, 2024

Great tech

Score 10 out of 10
Vetted Review
Verified User
Incentivized
When trying to prospect and reach prospects with content, information, and sales content, it is good as it always creates follow-up tasks for you to make sure that you don't forget to try and reach them. It can also automate your outreach and keep them in a sequence so you can easily jump from prospect to prospect.
March 06, 2024

Sales director

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It's a plus for accessing real-time reports and dashboards for insights into sales performance, marketing ROI, customer service efficiency, and overall business health, aiding in strategic planning and resource allocation.
March 05, 2024

HubSpot Review.

Isaac Levitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is great for companies that heavily rely on communication both within the company itself and between other companies, but it is not as effective when the focus of a company is more research-based. Its communication tracking tools are advanced and incredibly helpful, but it is hard to consolidate non-communication information.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I create my own email templates and share with others on my team and even train them. I love that I get feedback on what I might need to add/delete from my template to increase it's effectiveness.

I honestly can't think of any scenarios where it's less appropriate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot CRM excels in scenarios where our businesses seek to streamline our sales and marketing processes, offering intuitive interfaces and robust automation capabilities that enhance lead management and customer engagement. It's particularly well-suited for small to medium-sized enterprises looking for an all-in-one solution to manage their customer relationships effectively. However, for huge organizations with highly complex sales cycles or those requiring extensive customization, HubSpot CRM might be less appropriate due to potential scalability limitations and the cost associated with unlocking its full suite of features.
March 05, 2024

New Opportunities.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
When I have potential clients, Hubspot can create tasks, and I can follow these clients, increasing the chances of closing a contract. But, contacting these clients by WhatsApp is more complicated, because I should save this person in my cellphone and send a message by WhatsApp Web. It would be more straightforward if I had a button in Hubspot.
Claire O'Sullivan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a volunteer I recently suggested HubSpot to keep track of all of the people showing interest in our organization. It's a great way for our team to have a centralized location for details about each person and also assign tasks to each other.
March 05, 2024

HubSpot for the win!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I don't have a specific scenario. I typically always recommend it, I think it's a extremely useful computer system. I used to work at a leasing office and that would have been so simple to use it this way. While, someone who does not have to make marketing emails or more, it may not be as useful. My father runs a golf course pro shop and we have talked about the function of Hubspot, but they don't send a ton of emails/need everyone in their system besides those who have played and those who are members. They more or so need it as a function to scan their items for purchasing and know how to charge them. Maybe if HubSpot had their own billing system/invoice creator like QuickBooks?
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For tracking and managing a sales funnel, HubSpot is hands down the best service to help people accomplish this. Whether you are in more of an operations or back office role and need visibility into what the sales team is working on, or keeping track of essential info for backend work in building out campaigns, its crucial.
March 05, 2024

HubSpot CRM Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is very well suited for organizations which are involved in providing services such as legal consultancies etc where the customer lifecycle and lead nurturing is very important. It is also highly effective when trying to narrow down customers based on filters and other criteria. Additionally it is well suited for companies with big sales teams that need lead routing softwares
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