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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

View all pricing

Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2140)

Attribute Ratings

Reviews

(176-200 of 452)
Companies can't remove reviews or game the system. Here's why
Kevin Oubridge | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot to host and send out Blue Chip Tips, our blog, to build our lead list, to set up landing pages with free and paid for downloads and to send emails to those on our list. We also use it to see what pages our leads are visiting, what they're downloading and what they're buying.
  • When blogging HubSpot takes me through all the things I need to do to make my post professional, SEO optimized and with suitable images. It also helps me email the post to people on my list.
  • When setting up landing pages HubSpot enables me to select a template branded to my company, tailor the page content to what I want, insert a CTA (call to action) and a form for collecting email and other details. It really is very flexible and even has the option of opening up a separate Thank You page when someone fills in a form OR it can change the text in the exiting page, meaning you can say thank you and provide your free download, or whatever it is, without leaving the page. Of course, you also have the option of a follow up email to deliver the download.
  • I can click on an contact in any list and HubSpot will show me all the pages the lead has visited on my website and blog, any downloads they've had and the date they did what.
  • Every week, although I could set it to do it every day or month, HubSpot sends me an email summarising activity on my website and blog, listing what has been downloaded or bought, with percentages up or down since the last report. I also get a similar email with regard to my social media activities, which is really helpful.
  • On that last point, I have set up HubSpot to notify me when people who I have connected with on my social media accounts post things that are relevant to my business. I can then take a look at what they've posted and re-post it myself if I want to.
  • Whenever I send out an email to my list HubSpot tells me how many contacts have opened them, how many have click a link in them and how many have downloaded anything as a result of them.
  • The online training, videos and presentations are superb. Just wish I had more time to devote to them.
  • HubSpot is fantastic, it covers all the angles and is fun to use. I love it! However, the basic package cannot auto email contacts, despite being quite expensive. I could upgrade to the Professional package but that really is very expensive and, for the time being, out of our budget range. It would be good to have at least some basic auto emailing capability, perhaps also limited by the amount of emails you can send.
  • When you're getting started, learning to use workflows and auto email would be very helpful and help sell the Professional package. It's too big a jump from Basic to Professional and way too expensive! I suppose I would even mind if I had to pay a bit extra for basic auto email functionality.
  • I never got to grips with the double opt in. Apparently, I was the only one who had problems with this but, whatever it was, I had to abandon double opt in because I was losing too many leads. I even asked support for help but it still didn't work. I know I was doing something wrong but I also get the feeling that double opt in was an after thought that was added on, rather than built in from the start, and compared to the rest of HubSpot is pretty clunky.
  • Sort of linked to my first point, HubSpot is expensive. Great fun, easy to use, does great things but still expensive. I'd like a cheaper version with all the main functionality but restricted in some way. As a very small business it's frightening to see my HubSpot bills. In some ways it's too big a system for us at this stage of our business, however, I can see that we could grow to utilise it a lot better. I just think that, with a few tweaks and imaginative pricing, we could grow a lot quicker, with less anxiety and then move on to the Professional package earlier and with far less trepidation than at present.
It's an all in one super fantastic solution for all businesses of all shapes and sizes. However, for bigger businesses the price of the Professional package isn't a problem but for micro businesses like mine the price is a significant block, meaning we have to continue with the Basic package with no real prospect over the next few years of upgrading to the Professional. This is a shame for our business as we can't grow as quickly as we might but it's also an issue for HubSpot because you're losing out on upgrades to the Professional package as well as customers switching to cheaper alternatives. Basically, the Basic / Professional split with HubSpot needs to be rethought.
John Englezos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We're using HubSpot across our whole organisation - from the marketing to the CRM. It links up our sales and marketing like no other software can. It streamlines the process. In addition to that, the way we're able to use their COS means only one login for my staff - from content writers, social media, to SEM managers, and now even PPC. No other software does this.
  • Blogging - It gives you suggestions as you write so that you never miss out on SEO.
  • Automation / Workflows - Simple yet sophisticated, it can do as little as you want or as much as you like. My favourite part is the website integration, which allows me to send automated emails to those in my database who perform different actions on my website (eg: visit pricing page 3 times in a week).
  • Social Media - the way you can monitor keywords and contacts in your database so that you can reach out to them when they need you is awesome.
  • Workflows - my only gripe is the "if yes / if no" - it works perfectly however the aesthetic of the page makes it a little more difficult to see where the automation will branch.
The version I use - professional - is probably not suited to smaller businesses / mom & pops. However, the basic version would fill the need, but I think the basic version would be better with some minor automation tools or at least the ability for one email follow up. That's the only thing I don't like about the software.
Amy Deavoll | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot as our CRM and marketing automation platform, so both our sales and marketing teams utilize HubSpot. The business problems HubSpot addresses are manifold; we're able to do everything under the sun from one place. It's SO convenient to toggle between the CRM and the marketing side — and their interface is super intuitive.
  • Intuitive Interface
  • Awesome 24/7 Support
  • Super Easy to Learn and Use
  • Could do with more robust reporting
  • The reporting that is offered is an "add on" (i.e. more money — but it should be part of the subscription)
HubSpot is well-suited to my company as a start-up, but would also be absolutely appropriate at a large-scale company. The platform grows with you and scales with expansion. The marketing interface is truly a joy to work in — and I should know as I am on HubSpot every day, most of the day!
December 11, 2015

HubSpot at a Glance

Score 10 out of 10
Vetted Review
ResellerIncentivized
HubSpot is used at our organization for ourselves as well as our clients to manage websites, landing pages, email campaigns, social media campaigns, and consumer database management. It brings all of the important aspects of digital marketing into one tool allowing for the best use of time for all members of our team.
  • HubSpot brings all important aspects of digital marketing into one place making digital marketing campaigns a breeze.
  • HubSpot's sales, training, and technical support teams are always there to guide you and your team along the HubSpot journey, from simple day to day HubSpot "How-To's" to long term sales goals and processes. The teams are so knowledgeable and always friendly.
  • HubSpot blogs are always alerting Digital Marketers with the most up to date practices and technqiues making digital marketing exciting and teaching HubSpot users and the public what works best.
  • I focus on social media, and I would like to see an Instagram implementation as well as photos available for posting to LinkedIn, but I have been informed that the LinkedIn functionality is not something HubSpot can fix at this time due to LinkedIn restrictions.
HubSpot is well suited for marketing agencies like the one I work for as well as companies who use social, email, CRM, and have a web presence that are looking to bring in sales and/or donations or bring in new clients.
Nicki Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is being used by our Sales and Marketing team. We are able to be more productive in our marketing roles in all aspects! We have been able to track our leads, increase our web traffic and see an overall boost in engagement. Because of the ability to schedule multiple social media posts at once, and alter them, I have been able to increase our frequency, and in turn the traffic we receive from social media. We use HubSpot to increase our lead generation.
  • I really enjoy how HubSpot listens it us, the users. We can voice what new features we would like to have developed and "like" ideas of others. They listen and develop the highly desired ones!
  • Scheduling out social media posts allows me to fill out our profiles, and then focus on timely pieces on a day to day basis.
  • Emailing is amazing within HubSpot. The ability to personalize, manage lists, design the email (both within the template, and then within the email) ... all of it is great.
  • Some of the social media integration features do not provide you with full capabilities (posting YouTube videos through social media in HubSpot doesn't work well).
  • They also don't integrate with every social media platform - in particular instagram. They do integrate with: LinkedIn, Twitter, Facebook, and G+
  • Also, for some reason when I schedule social media posts for a blog that hasn't been published, but is scheduled and will be published by the time the social media post pushes, the image associated with the blog does not appear on the social media post. This has prevented me from scheduling those posts in advance.
I haven't necessarily found an area that HubSpot is "less appropriate" for. I have used it working in a corporation, a small business, and now at a startup. As a marketing manager who is overseeing virtually everything marketing for a startup, this tool really helps me maximize my time; which is extremely important!
December 10, 2015

My HubSpot Review!

Olivia Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I use HubSpot every day; our agency is a proud Diamond Partner and truly couldn't be happier with the service provides us. Their blogging tool is extremely easy to use. It makes optimizing blogs very straight-forward for keyword research.
One of my favorite features is their social media tool. It's extremely built out for Twitter (honestly, one of the social media platforms that we care about) and is slowly getting more built out for the other social media sites- Google+, LinkedIn and Facebook.
We use HubSpot for essentially all of our marketing services we provide to clients. They have excellent customer support who answer the phone in minutes, always. It's never automated, either. It's always a real, live person on the other end and they will work on your issue until it's completely fixed. Pretty awesome and unique, considering other marketing automation programs don't offer that. I would highly recommend HubSpot- they're just awesome!


  • Customer service support is phenomenal. They won't quit until it's fixed. They always follow-up with you to ensure that the problem has been taken care of.
  • Reporting. The analysis it provides about your content is great. It's simple, easy to read and always available. This way, you can always have access to what's working and what's not.
  • Site page optimization. It lets you know about how your page looks in the eyes of Google.
  • Needs to be more built out on other social media platforms other than Twitter. They do keep making changes to make it better, though.
  • New features they rolled out with cost money. They have a more detailed reporting tool, which is awesome if you need it. If not, you can get away with using the free one by all means.
  • Sometimes they roll out new updates quickly and there are some kinks they didn't work out.
For agencies, it's awesome. Controlling multiple clients is easy!
Gary Levine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
We use Hubspot to generate qualified leads for our business, and establish relationships with potential leads before they are actively researching marketing services. All our staff participate with Hubspot because we are all involved in the business development process to some degree. But we really have 3 "types" of users: marketers, sales, technical implementers, so the usage is a little different for those 3 types of users.
  • Great methodology for conceiving ways to develop business in a consumer-driven internet world.
  • The tools support the concepts and are very well integrated, eliminating virtually any duplication or data redundancy for things related to marketing, prospect and customer targeting and interaction.
  • The support and training provided are top-notch!
  • The learning curve is substantial. While the training is excellent, it is a big investment.
  • Creating lists from existing contact searches should be easier and more intuitive.
  • The switching between CRM and marketing is a little cumbersome for small organizations where a few people want to use both sets of features. It would be nice if there were a way to access both sets of features without switching the entire context screens.
People who are serious about generating business, and can differentiate themselves based on expertise or product excellence will get the most benefits. Commodity product and service providers can also get tremendous benefits, but will take more of a paradigm shift from traditional marketing thinking.
Christina Kay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Bluleadz, HubSpot is being utilized for Lead Generation and Lead Nurturing by all employees on behalf of our clients as well as using it for our agency. We are have a wide range of client base but most of them are in the technology and manufacturing space. We specialize in inbound marketing and website design (Growth Driven Design).
  • CRM is included
  • Always looking for ways to improve and has discussion boards that allows users to request a new feature
  • SEO/Keyword Research
  • Blogging is awesome on HubSpot and works well with social channels
  • Continuing education
  • Reporting could be improved
  • Day to day bugs that go on with images, pages, etc
HubSpot is really simple to learn and can be adapted to almost every business, big or small. If your company has a sales team, HubSpot would be the company to go with!
Jessica Maxwell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have been a HubSpot user for about 2 years now (one year in my current role and 1 year in my previous role), and I absolutely love it. In my previous role, I presented HubSpot as a solution to help me better do my job, and I was given the go-ahead to purchase it. As the only marketer in the company, HubSpot was a life savor. The things I had been doing that took me days started taking me a few minutes, and we were able to immediately start better tracking our website visitors and getting inbound leads. Before implementing HubSpot, our sales team was not receiving any inbound leads, so they were thrilled.
In my new role, HubSpot is also a big part of what I do. Not only do I used it for workflows, email, landing pages, CTAs, forms, and reporting, I also train other marketing users, and our sales team uses the CRM.
Everything is very easy to use; I would recommend it to any marketer that needs to get a lot done in a little amount of time.

  • Workflows: these are extremely easy to use and have become even easier in the recent months with the ability to create a list right in the workflow
  • Wordpress plugin: the wordpress plugin makes the HubSpot setup easier than it already is
  • Landing pages: the landing pages are so easy to make, and there are a bunch of templates to chose from. There is the ability to clone landing pages, too, so if you make one you like and you want to use it again, it's very simple.
  • I'd like to see other ways to customize the contacts. I'd like to have the ability to change the way the data is shown so it can better reflect how my company uses data
It's great for small businesses. If you have a small marketing team, you can use one tool to do many things.
Paige Worthy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
Landscape Leadership is an inbound marketing agency working with green industry organizations like landscape maintenance companies. We are a HubSpot partner agency, and we help all new clients implement HubSpot into their organizations as part of their marketing efforts.
Our agency uses HubSpot internally, and we use the platform to execute on all the strategies we put together for clients on a monthly basis as well.
We love that it ties all our efforts together into a single platform, allowing us to see everything we're doing for clients — and how effective it is — on a single dashboard and analytics report. It's really helped our clients wrap their heads around the inbound marketing framework, too.
  • Campaigns: HubSpot's Campaigns tool has really improved in the past year or so. It's a great tool to help pool all the marketing resources from a coordinated effort into a single dashboard to see their effectiveness.
  • Email: The email marketing tool is fabulous! HubSpot has added a lot of additional features recently that allow very granular personalization that increases open, click-through and overall engagement rates.
  • Technical support: Second to none. The online Knowledge Base articles are great (as well as the HubSpot Academy training modules), but the telephone support is really where it's at. I've never encountered an issue that tech support hasn't been able to help me solve within a half hour. And they're the friendliest folks I've ever talked to.
  • Reporting: Analytics leave a bit to be desired. The Marketing platform analytics are great, and the CRM (Sales) analytics are pretty robust as well, but linking the two still needs work. The paid reporting add-on is a step in the right direction, but these types of analytics should be free for all users — our success as marketers depends on access to data and the simple visualizations that the add-on provides.
HubSpot really works best, in my opinion, for businesses willing to invest in the Professional license. Professional licenses include the true automation features like Workflows that really showcases everything HubSpot can do. Until you get to that level, HubSpot is really just a publishing platform that can't really fulfill its true potential.
Bailey Seitter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company just signed on to HubSpot in August. We currently use it for the Marketing department to send emails to current clients about promotions and updates in our services, as well as to publish posts on our blog and social media accounts.

We LOVE HubSpot. We used to use Pardot, but we were frustrated by the limitations in email design, among other things. With HubSpot, we can design our own professional-looking emails and templates with their easy-to-use template builder. We can also create our own landing pages, which saves us time and money because we don't have to send it to our developers to code. And probably the most helpful feature is the extensive Analytics section, which allows us to track where new leads and customers are coming from.
  • Template Design - Simple to use and allows us to create and edit pages in-house.
  • Analytics - We can track everything! We can see what works and what doesn't, and get a better idea of our client base.
  • Social Inbox - Allows us to post to multiple social media platforms in one place, as well as track retweets, responses, and more
  • File organization - We are working through this, but when we first started we had issues understanding the file organization of the templates or how to access certain modules (such as locked global groups)
Well-suited for small and medium sized businesses who have the budget and drive to use inbound marketing. Currently we use HubSpot for strictly marketing-related emails, and don't use them for Sales or Support emails. This division has worked well for us.
Keegan Divant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We are a HubSpot reseller so we're always recommending it to our clients. We manage HubSpot for them and utilize HubSpot for our own marketing purposes as well. Everybody in our organization interacts with HubSpot in some capacity, whether it's our web developer, social media manager, or content manager. Everyone has a function related to HubSpot.
  • The analytic reports do a great job of showing exact client ROI. We have an extremely low churn rate as Hubspot easily proves its value.
  • It's a huge time saver for us since we automate many tasks within each marketing campaign.
  • Hubspot does extremely well in managing highly complex marketing campaigns.
  • It's extremely easy to design a website with HubSpot's COS. However, there are a few features I would like to be available without requiring coding. I would rate HubSpot as perfect if you could easily add an overlay or similar lead-capture functions.
  • Some features are add-on products when they should be included. One example is the reports dashboard. It would be nice to have but not enough that we're willing to pay extra for it.
I would recommend HubSpot be used in any marketing environment that consists of 3 or more team members. HubSpot is essential in managing on-going digital marketing campaigns. I say you need at least 3 people in your marketing team but you could easily make it work by assigning the appropriate permissions within HubSpot to your contractors.
Emily New | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company uses HubSpot on a daily basis, and it has help tremendously with the growth of our company. It's an all-in-one solution that allows us to blog, create landing pages, post on social media, and see real-time results. The support staff is the best in the industry and always addresses my issues in a timely manner.
  • Their customers service is A++. The representatives truly care about the success of their clients.
  • Designing landing pages is really easy and intuitive.
  • The academy is a great resources to learn best practices - and the diversity of content (blogs, ebooks, videos) makes it great for every member of my team.
  • Their platform crashed right before Cyber Monday and made it nearly impossible to implement our Cyber Monday campaign which was terrible timing for end of month results.
It's great for both SMB and enterprise-sized organizations.
Dawn Herring | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
ResellerIncentivized
We are a Diamond Partner with HubSpot and our agency uses it to help our clients grow their businesses! We also use it for our own agency marketing as well. It's a robust and ginormous platform with lots of features designed to solve many business problems such as brand awareness, content creation and publishing, social networking and many others.
  • HubSpot makes it easy to schedule and publish multiple posts to social media
  • It allows you to easily create templates for content for email marketing, landing pages, site pages, blogs and more.
  • HubSpot has SO much content to help with all facets of marketing - it's a super helpful community to be a part of.
  • When they rolled out their new editors in the tool, I don't think they did a great job of letting everyone know and how best to use the new tools. They were different and took getting used to for sure.
HubSpot is well suited for companies that are clear they're ready to implement an inbound marketing strategy and have either an agency working with them or someone they've trained internally to use it to the appropriate level for their business. It works for both small and large companies as everyone can benefit from it.
Francesca Loomis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the program to manage our tour company's campaigns, create content such as landing pages, blogs, newsletters, and social media, and we use it as a CRM. HubSpot helps us generate leads, and see where our clients come from. It allows us to track how campaigns are doing, what works best vs. what doesn't, and how our clients interact with our content.
  • It allows you to attribute campaigns to all of the content you distribute in one place.
  • It provides suggestions on how to improve your content, such as SEO, character count, etc.
  • If you add the SideKick plugin, you can see who opens your emails, and what they click on.
  • The possibilities are endless, whether you want to set up a drip campaign, set up lead magnets, smart forms... the list goes on and on.
  • When I edit a newsletter and make changes to text, the toolbar goes back to the top of the email and I have to scroll up on the page.
  • If I want to edit or move a text or image box on a landing page, I can't drag and drop, I have to delete and re-create it.
  • If I add a second photo from the same folder to, let's say, a blog, I have to go in and scroll through all of my folders and select one photo at a time, rather than being able to select more than 1 at once or being brought to my last visited folder.
It's a really great tool for marketing and sales once you get it set up with your company. HubSpot also provides a lot of free content for their subscribers (paying and not) that has helped me and others in the company, market and sell our tours and reach new clients.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot allows our Marketing, Business Development and Sales teams push customer through the funnel so much quicker and more efficiently than we ever imagined. For the Marketing team, it allows us to track our SEO and click through rate, push out a message to every social media platform with one click and create trackable links from our blog. Instead of learning and paying for 10 different software platforms, we are all able to work with just HubSpot.
  • Social Media: Scheduling and posting is simple now with HubSpot. I can publish a blog post to Facebook, Twitter and LinkedIn three times in one month with just a single click. It picks the best times to post my posts based on traffic and lets me see where I am getting the most activity.
  • Tracking: Instead of using 1 service to shorten my URL links and then digging through Google Analytics to track it, I can now do both with HubSpot.
  • Reports: The reporting tab allows me to just have one place to see where all of my customers are coming from at every step through the funnel.
  • I wish it was easier to navigate the Sales platform and push things through the funnel quicker and easier.
  • I wish that the tracking URL builder was easier to track with different social media platforms all at once.
HubSpot is especially perfect for start-ups, as it lets one person do several different tasks and jobs at once, to let them take on more and prioritize better. Mastering the software and the endless array of its capabilities can be a little daunting, but give it time.
Kimberly Yolitz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is used by the marketing/communications team at Minnesota Chamber of Commerce - it helps us to reach our target audience of members while also allowing us to personally reach out to prospective members across the state. It addresses the problem of employee efficiency and duplicate efforts between teams. We use it to send out all of our email communications to our current members about our initiatives - we are working on a "life-cycle" strategy for our members to keep our retention rate at one of the highest in the country for state chamber organizations. In addition, we recently set up a lead-generation stream to engage prospects on the advantages of becoming a member of the chamber. Using the Forms feature, we are able to gather information on possible membership leads and sponsorship opportunities. Its Social Marketing feature is very helpful to push out and track engagement of our social media marketing campaigns. One of the keenest features of HubSpot is that it helps us keep track ALL of our marketing initiatives for all of our campaigns - that has proved invaluable, especially when we need to go back and review past performance.
  • Customer Service: IT ROCKS! I'll speak of submitting questions via email - they are answered within 15 minutes and they walk you through understanding the issue and help you to solve it. Great customer service is hard to come by - not having to go through 5+ hoops to get through to a person that can help you is a HUGE asset to customers of HubSpot.
  • Tracking of Campaigns: I LOVE this feature. Creating and using tracking codes is so simple. Being able to go into a specific campaign and gather information about its performance has proved invaluable when reporting to leadership.
  • Training: Their training is so down to earth and easy. It will have you setting things up quickly and effortlessly.
  • Updating of Files: If you need to make a change to a file you've uploaded, there is a lag-time and you don't see them right away.
  • Tracking Codes - reading them: I think there should be more fields to enter information about the tracking code being created. You also cannot edit content after it is created. Instead in order to make a change you need to delete and create a new one.
  • Lists: There seems to be a lag time in uploading and the counts. Also - when reviewing, there looks as if there are errors to the list but I never question since the counts - when they come in - are close enough.
HubSpot is suited to any type of marketing situation. Having been (finally!) able to use it, I cannot imagine a scenario where it wouldn't be handy to have at least one of the features. Even small firms would benefit from it by allowing people to work more efficiently. It really is a great tool.
Score 10 out of 10
Vetted Review
ResellerIncentivized
We are a HubSpot partner agency. So we use HubSpot ourselves and sell the software to clients. Our clients love HubSpot because it is simple to understand and the idea of inbound marketing makes sense. We love HubSpot because everything is in one place, which makes serving clients' needs so much easier.
  • HubSpot is great for sending emails and then seeing the email performance. It goes one step further than many email sending services because it ties all email activity back to an individual contact record.
  • I also really love the list performance tool in HubSpot. It is really cool to see how a list is growing (or shrinking) and see how contacts on that list are interacting with you (shows email opens, contacts who have visited your site, etc.)
  • The workflows tool is great - I can set up automated emails to go out based on a contact property, joining lists, and more.
  • HubSpot just released new editing tools for email, web pages, landing pages. Like anything new, it takes some getting used to. I don't really love it yet...but may change my mind at some point.
  • HubSpot also released a new list building tool. I don't like it because it is hard to see what is already included as criteria on your list while you are working on adding additional criteria.
  • Unless you buy in at the enterprise level, you don't get access to some of the better reports. They just added a reporting add-on...but that also costs $$.
HubSpot is really great for businesses who need to nurture their leads and move them through the funnel - it seems like B2B businesses with longer sales cycles really find success with HubSpot. It is a great solution if you have a small team and is easy to learn. I would not recommend HubSpot to companies who do not plan to use the system to its fullest.
Phoebe Farber | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
HubSpot is our marketing automation tool and CMS. It is used more heavily in our marketing department although sales uses it as well. HubSpot helps us get blog subscribers, manage our blog, send emails, send leads to sales, and understand our marketing efforts.
  • They constantly improve their product which is great -- they've offered some really impressive new features in the past year.
  • Their system is very intuitive and easy to navigate.
  • Their support and training is top notch -- you definitely don't feel alone!
  • Their reporting isn't great, I still like using SFDC to do reporting.
HubSpot fits SMB needs better than Enterprise I believe. The platform is a bit simple and has challenges addressing more complex need sometimes.
Gabriel Marguglio | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use HubSpot for all our marketing and sales needs, we replaced all software from, CMS, blogging, email marketing, social media and CRM with HubSpot. We also implement HubSpot for our customers. Now we can close the loop on reporting and prove ROI on all our marketing and sales efforts. Our whole marketing and sales team uses the tool every day.
We have generated more than $ 2mil in sales for our customers in 2015 by implementing inbound strategies and using the HubSpot tool.
Very Important: The tool is not magic, you need to do the work and set the strategy and follow the methodology that HubSpot no only recommends but also teaches you through their education series. If you do all that and your business is a good fit for Inbound Marketing you wont be disappointed.
  • Great reporting, can really close the loop and prove ROI.
  • Integrate everything, email, blogs, social.
  • Awesome new add-ons for reporting and ads
  • Link Building (having the ability to do link building from the tool would be great)
HubSpot is best for companies with a sales team, using a CRM and with a long sales cycle.
Jessie-Lee Nichols | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
HubSpot is currently being used throughout our entire organization. As we are a VAR (value added reseller) of the software, we not only use it ourselves, but we do implement the platform for our clients. HubSpot is a comprehensive marketing automation solution that now includes it's own built in CRM. HubSpot has allowed us to streamline processes and implement automation for premium content offers through built in social marketing, email marketing and workflow capabilities. After these initial interactions HubSpot CRM goes the additional step further, allowing for the nurturing of specific and qualified leads.
  • Total "all-in-one" solution. HubSpot addresses email, social, lead nurturing, workflows, website building and maintenance as well as CRM capabilities.
  • Education. HubSpot provides all of it's users with an unprecedented level of support. In short, they want you to understand the importance of inbound marketing just as much as they want you to use their software.
  • Trend setting. HubSpot understands what users need because they listen. They are constantly improving the product based on user feedback. In doing so, their trend forecasting is far above average.
  • Unless you are working with a VAR (value added reseller) setup can be daunting. Expect to invest a lot of time up front.
  • Yes, one person can execute a strategy with HubSpot right out of the box, but don't expect to be able to hit every bullet point at 100%. Even seasoned marketing professionals will have a hard time taking advantage of every feature without the aid of outside skill sets.
  • Design. There is always room for improvement in the design space. The platform has gotten infinitely better at allowing design professionals to manipulate elements, but out of the box, you still have that "HubSpotty" look and feel.
Make sure you understand the inbound methodology before purchasing. HubSpot offers so many educational outlets, use them. Often clients who don't get the most out of the product are the ones that need convincing that inbound really does work. Understand what the tool can do and utilize as many features as you can based on a clearly defined strategy. You will get the best results from putting all of your eggs in this basket. Being slow to adopt by keeping email on MailChimp and social in Hootsuite will not allow for maximum results.
Evelyn Tapia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We provide inbound marketing services to our e-commerce and B2B clients. We also use HubSpot to market our digital agency. HubSpot facilitates and integrates over 80% of our marketing initiatives, including email, outbound, social, and content marketing.
  • HubSpot's best feature is the email workflow tool. Contacts are sent personalized emails based on actions they take with each email they receive.
  • HubSpot's Enterprise reporting capabilities are outstanding. It allows companies to pinpoint exactly which pages and activities generated the highest revenue. Companies no longer have to guess with marketing initiatives were successful for future investments.
  • HubSpot's social monitoring is excellent. The tool displays all engagement in one place, eliminating the need to rely on other social media monitoring tools.
  • HubSpot's blogging tool needs further development. The customization options are not as robust as other platforms and it takes long to load content.
Companies with a large contact database would greatly benefit from HubSpot. The data that is gathered on contact behavior creates endless opportunities for effective marketing strategies.
Marc Herschberger | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As an inbound marketing agency, Revenue River utilizes HubSpot as our marketing automation software of choice. It allows us to implement detailed marketing campaigns for our clients in half the time it would take in other platforms (which we used to deal with before the days of HubSpot). From website creation to social media campaigns to Email marketing strategy, we run full campaigns for all of our clients in HubSpot's powerful, integrated tools. This tool allows us to create, track and easily change campaigns for all clients in a way that allows us show our worth.
  • Customer Service. I cannot praise this part of the company enough. If you ever have an issue with the product or don't know how to use a tool, they will go out of their way to help you fix it.
  • The HubSpot COS (Content Optimization System) is an incredibly powerful tool that can be used to create beautiful,dynamic website in that make it easy for non-coders to easily edit pages and content without the help of those strange coding geeks.
  • Research and Development. HubSpot is continuously finding new things to improve and integrate into their tools to help marketers better create and promote content to their potential buyers.
  • User Education. Through their blog, content offers (ebooks, webinars, etc.) and other educational elements, HubSpot is always working to better educate their users on the newest trends and best marketing practices out there.
  • Reporting. The reporting tools leave a little to be desired when you want to dive deep into different things such as devices people are using to view your website and average time on pages. Thankfully, it looks like they're starting to work on building out more serious tools so hopefully this will change soon!
  • Automated Workflows. The current layout is not as easy to set up as other marketing automation systems and doesn't provide as many options when it comes to if/then scenarios and time-sensitive options.
HubSpot is best for people who have plans for implementing a fully integrated marketing campaign versus paying for one time services for static websites. Also, retail websites probably aren't best for the full allotment of tools, at least not in my experience.

Questions to ask:
-Do you have full marketing goals or plans for this tool? (versus just wanting something to post social stuff with)
-Do you have the time to spend digging into the tool and all of the different features and benefits you can receive from it?
Score 10 out of 10
Vetted Review
Verified User

HubSpot is the best thing that has happened to me. I started off using HubSpot's Marketing Grader tool (which I love). Then I completed the Inbound and Design Certifications and after that I started using HubSpot full-time. The products are all great. Sidekick is a great tool to use even for personal use (and it's FREE). But when you use Sidekick and the CRM system (also free)… it's just great.

I've been using Drupal, Joomla and WordPress for the past ten years and I didn't really like them. When I tried the HubSpot COS I was sold. It's so easy to use and beginner can build beautiful sites without any problems. The tool is quite new, so there are still some improvements that need to be done (and I'm sure they will get it soon). Personally I would like a search module that isn't Google's search (this isn't that big of a problem and most users don't event notice this). Also, translation plugins could be a big plus. And for the marketing side - there isn't much to say. Everything works great. Hands down it’s the best all-in-one platform there is.

At the inbound conference in September they released a bunch of great new features as well. The one I have used the most is "content staging" - basically you stage your whole website in a "sandbox mode" and when you are done you can publish some or all pages at once. Really useful if you are doing a website redesign.

The "one-click-SSL" is also a great feature I love. Anyone that has tried to get SSL for their website on another platform know what a hustle it is.

  • Customer service
  • Communities
  • Development
  • Keeps on growing & improving month after month
  • Non-Google search module in COS
  • Translation modules in COS
  • International shipping for the HubSpot swag
Personally, I think it can be implemented on whatever. Inbound can be applied to everything and same with the HubSpot tools. There are new integrations available the whole time.
D'Ana Guiloff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
I spend 99.9% of my day in HubSpot strategizing, executing and analyzing and I wouldn't have it any other way. The available resources are right there at your finger tips and they make the system easy to use. Implementation is straightforward and maintenance is even easier. HubSpot does a great job at creating a community of amazing talent. We aren't just users or clients, we are valuable assets who make the inbound methodology a success. Every single person I have had the pleasure of working with (support, account success, product development, event planning....) are all amazing and they make you want to be better at everything you do. Who wouldn't want to work with a company like that?
My recommendation...try it, what do you have to lose?
  • Engages Users. We are a community, not just a customer number.
  • Gives us the tools we need and want. We stay ahead of the curve.
  • Creates success. Our wins are their wins, so success is inevitable.
  • Ever-expanding (& evolving) product selection.
  • More integration with the Sales CRM to the Marketing side of the house.
  • More B2B functionality on the Marketing platform.
  • Deeper integration to Social Media platforms.
Are you going to dedicate the time and energy it takes to make your marketing go from great to amazing? If you can answer "YES!" to that, then you NEED HubSpot. They even help nudge you along the way in a mentoring kinda way that keeps you encouraged about the future and moving forward to see it become a reality.
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