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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2140)

Attribute Ratings

Reviews

(101-125 of 654)
Companies can't remove reviews or game the system. Here's why
August 18, 2017

Great marketing tool

Toby Mei | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is mainly used by marketing department - emails, forms, workflows and other function to execute marketing strategy and collect data to plan marketing strategies. It also serves as a basic CRM database to track customer activities.
  • Form is a great tool to generate leads and collect information.
  • Workflow works well with form and emails to automate lead generation process.
  • Email works with customer segmentation of any kind to create meaningful and highly targeted campaigns.
  • The only thing I can think of (for our use case) is that HubSpot doesn't yet support native integration with some of our Saas platform like BigCommerce, Olark...
HubSpot is a well-rounded marketing platform and provides all major functions like email, automation, social media, blog and etc. If your company uses all these marketing tools, HubSpot will offer great value to your business.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is used only for the sales and marketing department for CRM to email automation to landing page design. It has been a great tool that does everything for us internally as well as when we use an agency. Sometimes the system can go on the fritz but their customer service and forums are on par and very helpful.
  • Sales CRM
  • Landing Page Build Outs
  • Campaign Tracking
  • Analytics Reporting
  • More light box applications
  • Easier change to global designs
  • CRM capabilities to change individual goals
Great for companies that don't always work with agencies but are dangerous enough with marketing tools to complete the work on their own.
Toni Stubin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our communications company uses HubSpot mostly for managing our content (blogs etc.) and getting qualified leads. We also use it as a CRM and for lead nurturing. Practically everyone in the company (10+ employees) uses HubSpot, some more than others. Hope to be able to use it more comprehensively for inbound marketing in the future.
  • Great functionalities for comprehensive inbound marketing
  • Excellent tutorials and use cases available
  • Very good support
  • May be a bit overwhelming for novice users at first
  • Easy to get lost in the UI
  • No "HubSpot Lite" for small companies
HubSpot is best suited for a company that buys into the philosophy of inbound marketing and wants to use probably the best tool available. You need to put quite a lot of time and resources to get the best out of the software. But with enough commitment, it really is an excellent and comprehensive tool for modern digital marketing.
Raphael Chaboud | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hubspot is used in the sales and marketing department. Sales representatives use Hubspot to integrate leads and qualify them. Each member has access in order to enter new leads and provide all the required information (name, email, phone number...). The marketing team uses Hubspot to send qualification emails and for marketing automation. Hubspot is helpful as well to control lead qualification (PPC, organic...).
  • Marketing Automation
  • Lead Stage qualification
  • Import of data
  • Tracking of PPC
  • Support
  • Ergonomy
Hubspot is appropriate when you have a sales team and you want to improve lead generation. Hubspot is not appropriate if you don't have a big budget for marketing. Hubspot could be a great add-on to Google Analytics to provide [more] data. Hubspot is great to generate landing pages and great CTAs.
Rachel Muney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The marketing team uses HubSpot to track leads from email marketing, social media campaigns, and content offer landing pages. We also use it for ongoing lead nurturing, and marketing automation. The new social media tools are great - I do wish that the social media scheduling tool was able to republish content based on a schedule, the way that MeetEdgar does.
  • Customer support is great. If I ever need anything, setting up time with our rep is easy and he always has the answer. If he doesn't, he helps me find it.
  • Education. Hubspot Academy is such a great program. I have gotten the inbound and content marketing certifications. I am working on the email certification now.
  • The next step for Hubspot is to create an automatic scheduling system that populates based on your library, like MeetEdgar.
  • Adding more social media channels - particularly Instagram and Hubspot.
Hubspot is a CRM. No question. The ability to track leads and know exactly where your customers are in the buyer's journey is unmatched by any other CRM. I also love the Hubspot Academy. I've gotten the inbound and content marketing certifications and am currently working on the email marketing certification.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is primarily used by our marketing department, but is slowly expanding throughout the organization as we become more skilled in utilizing the different platform components. Our email marketing game has increased dramatically because of HubSpot, and because of it we can now learn more about our customers and our new potential customers.
  • Ease of finding and analyzing email marketing metrics
  • Contact list creation is easy and fairly straightforward
  • Constant updates make the platform better and provide more insights
  • No direct correlation to Google Analytics, causing reporting to sometimes be very different
  • Reporting within HubSpot can sometimes be a chore
HubSpot is great for email marketing and for seeing how contacts engage with your website. However, there could be more enhancements to the website analytics side of things and more sorting to be able to see common page threads in a certain group of contacts.

Overall, the platform has helped us a lot to step into the digital marketing space.
Chris Knowles | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's no exaggeration to say that HubSpot entirely changed how our digital marketing agency works and what we can offer to our clients as a result. For a few short months we offered the CRM and Sales package as optional extras to our package but now it is rare that we will work with somebody who is not willing to use it, the difference in business acceleration it provides is just too big to ignore. You can make your sales people more efficient, your marketing automation smarter and your website personalised in more than just the basic terms of including somebody's name in a title.
  • Marketing automation with workflows
  • Powerful design tools
  • A plethora of sales tools which speed up the process
  • Live chat system needs to evolve
  • The COS design system requires at least a rudimentary knowledge of HTML & CSS
HubSpot Professional is suited to small to medium businesses looking to accelerate their business growth. It's especially useful for businesses just at that tipping point of getting too much business to manage on spreadsheets and word documents any more. If your team is growing it will help you to get more out of your existing people and slot new members in to the team with minimal training.
Karthik Nair | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Hubspot is being used by our marketing team for our enterprise business. It helps to centralize data and all lead generation functions in one platform. While it is primarily being used by Marketing for demand generation, the sales team uses it as a light CRM to get updates on activities specific contacts at their accounts are taking up.
  • Ease of configuration
  • Ease of data analysis
  • Responsive and knowledgeable support
  • None that we have encountered until now.
Hubspot would suit well for companies that are beginning their journey to consolidate their different platforms for landing pages, analytics, and email marketing into one platform.
Lee Drever | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Today's marketing landscape is awash with new strategies and tools. Hubspot helps our team manage and make sense of our efforts with an intuitive, all-in-one platform that is constantly evolving and improving. Our marketing department uses Hubspot for almost every aspect of digital marketing: Social, Blogging, Email, Segmentation, Landing Pages, Forms, Analytics. Our sales team (who primarily use Salesforce) absolutely love the behavioural insight that comes with new leads and the prospecting tool that gives them visibility into our site traffic.
  • Segmentation: Lists are very easy to build quickly.
  • Landing Pages: Forms/Landing Pages are very easy to build and analyze.
  • Email: Many improvements to email have made it very intuitive to build. Robust testing and personalization features help you take email to the next level.
  • Workflows: With the latest update, workflows now visually map out everything from the simplest drip to campaign to the most complicated branched workflows.
  • Templates - Unless you are design savvy, you'll rely on templates for email, landing pages. There are lots of third parties with nice templates but more free ones would be nice.
  • Reporting - Reporting in Hubspot is good but their beautiful dashboard tool is a paid add-on. This frustrates me because it is the most important/useful function for justifying the expense of Hubspot to execs.
  • Integrations - There are some great integrations available (Salesforce is fantastic) but one little function of many of these integrations is that any leads that come in via an external integration (webinars, external CRMs) show up as 'source: offline imports' - this is not helpful when calculating leads from webinars or our support forum.
Hubspot is very well suited to all sizes of business. While they do have fantastic educational resources, it is important that your team understands the principles and best practices that Hubspot empowers you to execute on. You must be able to allocate resources and time to an inbound strategy or else it will fail.
Seth Tucker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For us Hubspot manages our landing pages, tracks user behavior around our site, and we sync product behavior (our SaaS product) into Hubspot to assist our sales team, and we have custom landing pages hosted through Hubspot. We currently use every feature, except the email marketing feature because we use MailChimp for that, because it's built into our product.
  • Landing page and design manager is great. I really enjoy the hosted environment, and the templating features with the flexibility of A/B testing. That's a bit of a word salad, but it's a true statement! We have a general landing page design, and from there we can create multiple landing pages from the same template, and then A/B test offers or CTA's based on the traffic source going to that landing page is incredibly simple.
  • Automated follow up sequences are great. We found it was easier to use the features built into Hubspot for our automated follow up sequences when certain actions happen on the site. This is one of the best features about Hubspot and their marketing automation features--in my humble opinion of course!
  • Reporting could be a lot better. Especially when Hubspot says they "support" the standard URL parameters, that's only partially true. We end up having to setup 2 tracking systems side by side, generally it's Hubspot + Google Analytics, because Hubspot will only use utm_source and utm_medium for categorizing traffic, and the utm_content parameter, which I use heavily in PPC campaigns for distinguishing between ad copy variations. With Hubspots reporting, unless you use the parameters exactly (and only) the way they tell you, the reports will be messed up. Unlike Google Analytics which I can pump any data I want into it using those same parameters and then manipulate it anyway I want. This is my biggest gripe about Hubspot! Facebook PPC seems to be the hardest to have Hubspot categorize correctly, it always ends up showing up under regular social traffic (even when you use Hubspots suggested parameters).
Hubspot is a fantastic all-in-one marketing automation suite, and it's even better with the Hubspot CRM. I had used Hubspot for a long time when the only CRM that actually "synced" with Hubspot data was Salesforce, and it was still a less than perfect connection. The only issue with Hubspot is that it's extremely costly, and so is the support for it. The pricing is shown as "monthly" but it's charged either quarterly (if you're lucky), bi-annually or yearly. Expect your sales person to charge you yearly, and be aware there is an onboarding fee and required training. I never recommend Hubspot for anyone that that doesn't have an incredibly healthy marketing budget. Also, I've come across some business owners that think "marketing automation" means the system will just "do marketing" for them, and that's always a good chuckle, but clearly not what marketing automation is.
Garret Tornquist | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
This program is being used by the marketing team to generate leads for the sales team. The organization has adopted the inbound philosophy and we are seeing success. Leads are converting and content is driving the initial introduction. We have made the move to hire a full-time position for this and they will take this to another level.
  • The ability to attract strangers and grow the pipeline.
  • Manage what is working and what isn't working with email, social and the web.
  • Provide proof that marketing efforts are driving sales.
  • Manage online presence in one spot.
  • They are always changing the platform, it is easy to use but gets annoying always learning a new UI.
  • Improve social publishing. Publishing directly from sites has more features than HubSpot.
  • Integrate other social platforms.
HubSpot is great for companies with a decent sized market. The price is high for small companies with a small contact base. If you don't have the budget for content this will be difficult to maximize.
Jussi Pikkarainen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot as a CMS and marketing automation solution, so it's in active daily use in the marketing department. Almost all inbound and outbound marketing communications are done through HubSpot, and generated leads are automatically transferred to Salesforce for our sales team to handle. Despite a few issues, HubSpot delivers on most aspects well and is excellent for inbound campaigns.
  • Ease of use. HubSpot is extremely versatile, so it'll take you a while to get a hang of everything, but if you are at least somewhat IT literate, you'll have no issues figuring things out. Most of the time HubSpot works as you'd expect, so the design is quite intuitive.
  • Customer service is fast and the level of expertise is high. If they can't give you an answer right away, they make sure to find someone who has an answer to your problem and will come back to you with a solution within days, usually.
  • If you want to get into inbound marketing, HubSpot is the perfect tool, especially in B2C. Landing pages, forms, CTAs, etc. are all fairly easy to create without coding knowledge, and there's PLENTY of helpful material to help you out and draw inspiration from.
  • Lead scoring doesn't work well in the B2B market. You can't build separate lead scoring templates for different products, for example.
  • A simpler landing page created for non-technical people might be a good addition.
I don't see any reason not to go with HubSpot if you have a B2C business. If you are in the B2B market, have a look at other alternatives on the market, but for example Pardot is significantly more expensive, but doesn't offer anything significantly better.
Kevin Nielsen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot helps our marketing department design, plan and produce content for our blogs, social posts, emails, and landing pages. It also helps us to manage our contacts and track our efforts. HubSpot keeps us aware of how our marketing is going besides the simple traffic reports. We are able to engage better with our users and potential users thanks to the many things we don't necessarily have to worry about on a daily basis because HubSpot handles that.
  • HubSpot manages our top of the funnel reporting very well. We can see from our social media posts clear down to form submissions and any future interactions on our website thanks to its reporting capabilities.
  • The personalization that can occur whether it's on an email, website, landing page or just on a form is fantastic. We don't have to design for the general audience we can get to the specifics of who this content is for and what they need to do with it.
  • Its design center makes it easy to create a template and have a standard look to your communication. This is extremely helpful when using their workflows. That way you can assure you're handling your users in a consistent way.
  • Their social reports don't necessarily report the same thing as Twitter or Facebook analytics do. When there are questions it's not necessarily clear what is and isn't being measured.
  • Sometimes it's easier to just create a template than it is to create an email the way you want it. Some of the template uses would be better suited in email creation and vice versa.
  • Allowing for more information to be input when importing contacts would help to automate segmenting our leads.
HubSpot is great for marketing automation and contact management. I don't think it would be as good a standalone option for just email or just landing pages. Having everything in one spot helps me to be thinking the same way about design and implementation, especially when it comes to the limitations or unique aspects of HubSpot.
Alissa Gavrilescu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Hubspot finally has given markers a way to show the value and ROI of their marketing efforts - from web traffic, to social media.
  • HubSpot has given us the tools to drive leads for our sales team. We have created true value to the organization that impacts the bottom line.
  • The training and support us unparalleled. We feel as though HubSpot and their team is an extension of our marketing team. They go beyond providing software ,they give you marketing strategy and tools to achieve your goals.
  • HubSpot's annual conference, Inbound, transformed my team's passion. They were inspired, excited and came back armed with tools to take our HubSpot efforts to the next level. It was truly one of the best conferences I have attended in my career.
  • The system is user-friendly making your marketing efforts simple to deploy. I especially like having all of our marketing efforts and data houses in one system - from web analytics to CRM, to CMS...it's all on one place which makes my job easier.
  • Hubspot can be very glitchy in IE which is frustrating. I avoid running the program in IE as I often have to stop and log in from Firefox to complete my task.
  • We had issues when they migrated our blog over to the COS system. It was a pretty rough transition however the HubSpot team worked hard to correct the issues.
Plan on spending at least 3 months to go through the training, especially if your marketing department has other goals to meet outside of Inbound Marketing. It took us a few months to set up, to gain momentum, complete training and implement HubSpot. It was well worth the investment in time. Also plan to attend their Inbound annual conference. It was worth every penny and the impact it made on me as well as my team was immeasurable
Score 7 out of 10
Vetted Review
Verified User
HubSpot was used primarily by sales and marketing staff for marketing and CRM purposes. We used HubSpot for managing our website (creating and editing pages), newsletter (with the inbuilt emailing features), blog, SEO, social media messages, and keeping track of our prospects' information and activities.

Working in a single system with HubSpot saved our team from a lot of double work and allowed every member access to a single source of information (avoiding miscommunications and outdated data). It was also much more convenient to log into one place and be able to see all the marketing statistics (e.g. site visits, email opens) and reach the necessary marketing tools in one place.
  • Having all your marketing tools in one place provides your marketing team a lot of convenience, and saves them time switching back and forth between platforms.
  • Giving your team a single source of truth prevents double work, miscommunications, and outdated data.
  • HubSpot does particularly well with their dashboards and statistics. The Sources report allows you to monitor your website's traffic performance so you can monitor whether recent marketing steps you have taken are effective.
  • HubSpot gives helpful tips when publishing pages and blog posts, so that you can follow best practice and improve your SEO.
  • The drag and drop page builder and preview tools are useful for a beginner at web design.
  • Many members of the support team are responsive and helpful in resolving technical inquiries and issues.
  • HubSpot is constantly being tweaked, with existing features modified or removed, and new features added. This is both a pro and a con - usually the changes are for the better, but are often jarring and without warning.
  • I often encountered bugs when I first started using the software, the social media publishing tool in particular.
  • Customising your site is not so easy, particularly if you are using the page building tools and are a beginner at website design.
  • Some members of the support team were less helpful with addressing problems encountered and would close support tickets before anything was resolved.
HubSpot is well suited for larger companies who have the size and scale to make full use of the tools provided, and is less appropriate for smaller businesses who may not have the know how and team size necessary to really see its benefits. The price points could be too high for smaller businesses.
May 18, 2017

HubSpot Convert

Dustin Tysick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is used across our organization. The main departments that use it frequently are marketing, sales & design. The main business problems HubSpot addresses for us are: - Ease & flexibility of content creation (email/landing page/blog) - Marketing/sales monitoring & reporting - Overall optimization (search, conversion etc.)
  • The sources tracking in HubSpot is excellent. We had tried other marketing automation platforms and had to use a variety of tools to try to track where exactly each lead came from. This was way easier with HubSpot and all of the data flows into the sources report.
  • Building landing pages is a definite strong point for HubSpot. The COS is really easy to use and having the ability to build customizable modules is really helpful as it allows less tech-savvy employees to quickly build out landing pages.
  • Reporting is strong with the new reporting add on. The ability to build out a dashboard with templated or custom reports and email that dashboard to a group of people each reporting period saves a lot of time.
  • I would like to see ROI calculations based on revenue amounts pulled from opportunities within the CRM.
  • There is no built-in search for the blog, but there is a Google search module available.
For really large companies with incredibly specific customizations, HubSpot may not be the best fit. For small-medium-sized companies, HubSpot is excellent and very intuitive. The platform is built around the inbound methodology so in order for it to be fully utilized, you really have to share the same views on marketing.
Marco Dusi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Hubspot is used by the whole organisation as a CRM and to create content. I am responsible for making it run smoothly; manage all users, and also do some marketing activities like publish blog posts.vIt addresses the need for having all our marketing activities in one place and tracking all our efforts to see what works.
  • Easy to use
  • Great support
  • Great tracking and analytics
  • More AI and prediction tools
Best suited: for a small business looking to grow through focussed marketing efforts, see what it working and what isn't, and keep everything in one place rather than having to manage lots of different pieces of software

Less appropriate: a big business that needs more advanced features, like multi-lingual websites, more advanced CRM etc.
May 08, 2017

Love HubSpot!

Austin (AJ) Beltis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is used to create content, analyze its performance, manage emails, post on social accounts, and provide insight on marketing activities and lead generation. It is also used to maintain a list of contacts and measure landing page conversion as we try to acquire more customers for our company.
  • Tracks pageviews, conversions, and metrics quite well.
  • Easy-to-learn interface.
  • Great company culture focused on teaching users new skills. They have an entire HubSpot Academy, which almost anyone can use to grow their sales and marketing abilities.
  • HubSpot still lacks in some features in reporting. The reporting they offer now is in-depth, but only on certain areas. Google Analytics allows you to do much more, but since all of our content is hosted on HubSpot, it would be easier to run these tests here.
  • While easy to learn, it's not as intuitive as other websites. There should be better landing page design options (i.e. drag and drop). Instead, you have to do a ton of back end work on your own.
  • Some of their on-page SEO functions are lacking (for example, it will say we don't have an image or a CTA when we do).
HubSpot is easy enough to create and measure content on, but I think there is an opportunity for me to do more in-depth analysis that HubSpot - at this time - does not easily allow. They are always innovating and adding new features, though, so hopefully they're on the way.
Benjamin Rumery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
HubSpot is the backbone to our marketing automation program. We use the system to run targeted campaigns built on workflows and events to ensure we are moving our online visitors along the lifecycle stages. At this point, it is being used primarily by our marketing department but the Salesforce integration allowed our sales and technical service teams to have further insight into the marketing efforts.
  • Workflows and automation: the possibilities are seemingly endless when creating workflows. I've been able to build and automate the entire lifecycle journey for our contacts utilizing the workflow tool.
  • Salesforce integration: the Salesforce integration was very easy and quite seamless. Maintaining the integration is super easy and the ability to run workflows based on SalesForce criteria is incredibly valuable.
  • Smart content: Smart content took our email campaigns to the next level. Determined by list membership, we can personalize photography, CTAs, content, and more on all of our emails and webpages.
  • CMS integration: Our website is built on WordPress so we never adopted the HubSpot CMS. Though I cannot discuss the quality of their CMS, I can say the WordPress features are a bit clunky. Though I can utilize all that HubSpot offers in WordPress, having to constantly toggle between systems when adding CTA's can be a bit of a burden.
  • Email and landing page design: When we first signed up for HubSpot we received several templates for landing pages and emails which were pretty terrible. When I inquired about having them make changes to the templates I was told they did not offer template design as a service. It would be awesome if HubSpot had developers that could create landing page templates and email templates based on .psds which met the latest and greatest web standards. That said, the codex area is incredible and I've never had any problem building custom templates myself...I just wish I didn't have too!
  • Permissions: The different permission tiers are not customizable, to my knowledge. I would really like to give our sales representatives access to more features but the strict permissions require me to make them "marketers" which gives them access to quite a bit and has required me to train people in sections which they shouldn't be looking at in the first place.
HubSpot has allowed us to transition away from several smaller platforms, including our email marketing system and our landing page CMS. Although we utilize many of the tools, we have found our current CMS, analytics tool, and CRM are more flexible and meet our needs better than the HubSpot platform.
Cleo Dan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We implemented Hubspot across the Sales and Marketing teams for a cohesive approach to inbound marketing and external communications
  • Content management
  • Building landing pages
  • Editorial calendar
  • Landing page templates
  • Conversion tracking
Great for implementing an inbound approach to marketing for a young company
V. Wynne Phillips | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As a marketing agency, we have several clients on Hubspot. I work with the blog tool, the social media tool, the email marketing, and sometimes workflows. We each use the product for different things but we use it across the agency. It combines all of the tools a content manager needs, as well as those that a developer and marketer would need, in one easy place.
  • Social media publication is so easy. You can link blog posts right in the tool, even share landing pages or images already in the file manager.
  • The blogging tool is great. It easily gives you an outline of what should be done before you publish and you can easily see SEO tips as you get the post ready.
  • Email marketing is simple in the hubspot tool. It clearly shows the workflows and makes it easy for a person who doesn't know much about email marketing.
  • The spell check is not great. It doesn't recognize many common words and doesn't give suggestions when you slightly misspell a word.
  • The blogging functionality changes regularly. It's difficult to have to relearn the tool twice a year, even if the changes are making the tool easier to use overall.
Hubspot is great if you're using several tools for all of your marketing needs. If you're using a blog tool, with an SEO plugin, and a social media tool, and an email marketing tool, and a landing page template tool, and a calendar tool, etc, Hubspot has all of that in one easy tool.
March 31, 2017

HubSpot Review

Score 10 out of 10
Vetted Review
Verified User
We use Hubspot for all our marketing needs (social media, blog post, intake forms, workflows) and as our sales CRM (for seeing lifecycle stage, deals, buyer journey).
  • Hubspot does Marketing automation very well.
  • In their system it is very easy to determine your customers buyer journey and then build nurture workflows around that that help compliment/improve your buyers journey.
  • The CRM side of things. It is a free CRM so you can't complain too much, however its primary purpose is just as a sales CRM (so it is not a true CRM like a Salesforce).
If you do not currently have a marketing software or are looking to improve your company from the marketing side Hubspot is by far the best system out there in my opinion. Hubspot can help improve every aspect from (workflows, communication, Ads, Social, Etc...)
Ryan Kyle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use HubSpot across many departments as a collaboration tool to help us manage our sales and marketing efforts. There is a fantastic tool called Tasks that allows us to communicate effectively, quickly and with many people in an open forum that helps us get the job done! We use it as a CRM and marketing tool also which allows us to manage everything from one place.
  • Easy to use
  • Great support team
  • Marketing and sales all in one place
  • CRM is a new feature implemented in past few years so it is lacking some features - however HubSpot is quick to add new features regularly and it has become a much more powerful tool in the last few months.
When moving a lead between owners, it's easy to do so with a few clicks. All parties can be notified quickly and all notes move along with the lead. If updating a deal, we can tag all invested people and they all get notified quickly and easily. Smart properties allow us to personalise batch emails.
Emily Clayden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am an inbound marketing exec who uses HubSpot on a daily basis. The company I work for, Strategic IC, is a B2B digital marketing agency that helps clients generate qualified leads via inbound marketing and sales, social media and open source web development. We are a Gold Certified HubSpot partner and therefore also promote the use of HubSpot to our own clients. We use HubSpot to run various different Inbound campaigns, and create lots of landing pages and CTAs through HubSpot. HubSpot is used throughout the whole of the company and is a very easy and intelligent tool to use. We and also our clients that have bought HubSpot have experienced good results from using the tools it provides.
  • Online training academy and certifications - Provide step-by-step videos/classes to help you implement what you want to achieve
  • In depth analytics and data collection
  • In depth customer timeline that tracks every communication you exchange
  • In order to pass some certifications, you have to submit a practical assessment. This can often take a while to be graded and returned to you. Some modules remain locked until you have received the practicum back, causing delays in getting certified.
  • Add-ons through HubSpot are expensive, some clients do not want to pay out for these extras.
  • Links sometimes break on blog posts.
Very natural and easy to use software. Includes lots of training and certifications so it can be used if you're a beginner and also if you're a really experienced marketer as well. Really good resource for teams that want to write content such as blogs, eBooks etc., send out personalized emails and other tasks all on the same user platform. Very helpful with data analysis and measuring all different types of metrics - the dashboard provides good visuals and graphs.
Score 10 out of 10
Vetted Review
Verified User
HubSpot is currently used across our Marketing and Sales teams, and our leadership team is able to access the platform for reporting purposes. We leverage HubSpot's CRM, Marketing and Sales Pro features to be our all encompassing marketing and sales platform. This helps us catalogue our prospects, clients, deals, forecasting and especially content creation.
  • HubSpot is great at helping you implement best practices in your content creation.
  • HubSpot has a very versatile contact management system that makes it very easy to track movement with prospects.
  • HubSpot support is always ready to help if you need it. I recommend calling vs. emailing though.
  • Some reports aren't as easy to read as you may like.
  • I'd like to be able to build out my dashboard a bit more.
  • Emailing support can be a longer process than necessary. It's best to just call.
HubSpot is best when you need an all encompassing solution. If you just need a few of its features, it won't be as cost-effective. For example, if you just need an email marketing provider, HubSpot probably isn't the most affordable option - but if you're tying the rest of your content creation into the mix - it is the perfect platform.
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