HubSpot Operations Hub (PieSync)

HubSpot Operations Hub (PieSync)

Score 9.0 out of 10
HubSpot Operations Hub (PieSync)

Overview

What is HubSpot Operations Hub (PieSync)?

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.
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Recent Reviews

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Awards

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Reviewer Pros & Cons

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Pricing

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Starter

$45

Cloud
per month

Professional

$720

Cloud
per month

Enterprise

$2000

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hubspot.com/products/operat…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is HubSpot Operations Hub (PieSync)?

Whether for a RevOps team or for running Ops for a single department, Operations Hub provides a a unified toolset that connects apps, cleans and curates customer data, and automates business processes under one central CRM platform. This is to drive an efficient, aligned, and adaptable business that delivers a friction-free customer experience.

HubSpot Operations Hub, an evolution of the former PieSync acquired by HubSpot in November 2019, works in the background and syncs a company's contacts two-way and in real time between cloud apps, so that each app has access to the most up to date customer information.

The vendor promises:

1. 3 Minute Setup: Users can take a free trial (no credit card required) by selecting the apps they want to connect, setting up the connection, then hitting “Start syncing”.

2. Ability to customize: Users can change the sync direction, create filters to manage subsets of contacts, sync deletions or unsubscribes, and select one of the apps to be the central database. Syncs can also be paused at any time.

3. Reporting: This is a "Set it and forget it" tool. The tool offers a dashboard to show how many contacts HubSpot Operations Hub has added or updated.


HubSpot Operations Hub (PieSync) Features

  • Supported: Sync contacts across cloud apps
  • Supported: Real time and two-way snyc
  • Supported: Share contacts with your team
  • Supported: No more import/export
  • Supported: Have all your contacts on your smartphone
  • Supported: No data entry errors

HubSpot Operations Hub (PieSync) Screenshots

Screenshot of Currently available connections.Screenshot of PieSync dashboard viewScreenshot of Configure your sync between 2 apps (or more)

HubSpot Operations Hub (PieSync) Competitors

HubSpot Operations Hub (PieSync) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.

HubSpot Operations Hub (PieSync) starts at $45.

Zapier and Formstack Sync (discontinued) are common alternatives for HubSpot Operations Hub (PieSync).

Reviewers rate Usability highest, with a score of 10.

The most common users of HubSpot Operations Hub (PieSync) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews

(1-2 of 2)
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Emily Muhoberac | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Our marketing team used PieSync to connect Hubspot & Prosperworks, our sales CRM. In order to build a true sales funnel, we needed the Hubspot CRM to update when contacts change in Prosperworks. Once the integration was set up, it consistently synced data between the two platforms. Without PieSync, we would have not been able to work with Hubspot or track marketing attribution without switching CRMs. We no longer use PieSync because we eventually did switch CRMs in an effort to further align sales and marketing.
  • Excellent customer support: They will do an intro call with you, and offer you additional assistance in setting up your integrations. They consistently followed up with me and asked for feedback.
  • Simple, straightforward UI
  • None of our integrations have broken/gone offline (which is frequently the case with other platforms we have used).
  • PieSync integrates with a relatively small number of apps. Would love to use it for more functions, but we don't use any of the other software they support.
  • The integration we used (syncing Hubspot to Prosperworks) was limited in what it could deliver. For example, you can only sync CONTACT data and not OPPORTUNITIES or LEADS. We had to find ways to work around this, which we didn't expect going in.
I'd recommend PieSync all day to someone that happens to use the software they support and needs to sync data between the platforms. Compared to other platforms, their integrations are built better but the selection is limited. If I knew the client was using applicable software, I'd 100% recommend. I'd advise anyone looking to use PieSync to not only make sure they support the software they are trying to connect but to also make sure they can sync the specific data within the software.
  • PieSync helped us avoid purchasing a more costly CRM by integrating two disparate pieces of software. We likely saved a couple thousand dollars in the months we were able to put off that decision.
PieSync is much more reliable than Zapier. With Zapier, our "zaps" consistently break and their notification system isn't the best at alerting you in real time.
1
Marketing
No
  • Price
  • Product Features
  • Product Usability
Excellent customer support (they will do an intro call with you, and offer you additional assistance in setting up your integrations)
No
Tim Berman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use PieSync to stitch our many marketing and sales tools together, and it works SEAMLESSLY. Our CRM is synced to marketing automation, which is synced to LiveChat. It reconciles contacts between all our tools. We also like that it is a real-time sync, not a one-time info sync.
  • Contact syncing
  • Real-time syncing
  • Integrating sales and marketing
  • Contact backup
  • Segmentation (via rules-based syncing)
  • Syncing deal fields with CRMs
  • Syncing leads from chat tools like Intercom
  • Syncing based on other fields than email address (such as phone number)
PieSync connects several of my cloud apps that do not integrate at all or have weak integrations, like Pipedrive and Drip, Intercom, Front, and so forth. PieSync cannot yet sync Intercom Leads, though. That's being released soon!

  • It has helped us to get to deep segmentation
PieSync is a continuous, real-time sync. Zapier does a lot of single step automations. They're peers, but behave very differently.
1
Growth and strategy. PieSync plays an integral role in this area as we must have data centralized and updated in order to understand it well.
1
No developer knowledge needed. It is point and click and lightning fast to set up!
  • Integrations
  • Data mining
  • Syncing
  • Segmentation
  • Integrating marketing automation with CRM
  • Integrating chat with CRM
  • Integrating point of sale with marketing automation
  • Integrating point of sale with CRM
The tool is very "set it and forget it" and reliable!
No
  • Product Features
  • Product Usability
Integrations and the ability to live sync.
I wouldn't change anything. There wasn't much to evaluate. I simply plugged in my application API keys and mapped a few fields. It doesn't get any easier than that!
No
PieSync personally took app requests from me and delivered them within a few months. That was amazing!
I would give it a 10 if there was real time support, but PieSync is very responsive and generally responds within a couple of hours, which is fine for my purposes.
  • Field mapping
  • Integrations
  • Historical syncing
No
It is as easy as matching dropdown menu options side by side.
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