HubSpot Operations Hub (PieSync)

HubSpot Operations Hub (PieSync)

Score 9.0 out of 10
HubSpot Operations Hub (PieSync)

Overview

What is HubSpot Operations Hub (PieSync)?

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.
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Recent Reviews

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Pricing

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Starter

$45

Cloud
per month

Professional

$720

Cloud
per month

Enterprise

$2000

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.hubspot.com/products/operat…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is HubSpot Operations Hub (PieSync)?

Whether for a RevOps team or for running Ops for a single department, Operations Hub provides a a unified toolset that connects apps, cleans and curates customer data, and automates business processes under one central CRM platform. This is to drive an efficient, aligned, and adaptable business that delivers a friction-free customer experience.

HubSpot Operations Hub, an evolution of the former PieSync acquired by HubSpot in November 2019, works in the background and syncs a company's contacts two-way and in real time between cloud apps, so that each app has access to the most up to date customer information.

The vendor promises:

1. 3 Minute Setup: Users can take a free trial (no credit card required) by selecting the apps they want to connect, setting up the connection, then hitting “Start syncing”.

2. Ability to customize: Users can change the sync direction, create filters to manage subsets of contacts, sync deletions or unsubscribes, and select one of the apps to be the central database. Syncs can also be paused at any time.

3. Reporting: This is a "Set it and forget it" tool. The tool offers a dashboard to show how many contacts HubSpot Operations Hub has added or updated.


HubSpot Operations Hub (PieSync) Features

  • Supported: Sync contacts across cloud apps
  • Supported: Real time and two-way snyc
  • Supported: Share contacts with your team
  • Supported: No more import/export
  • Supported: Have all your contacts on your smartphone
  • Supported: No data entry errors

HubSpot Operations Hub (PieSync) Screenshots

Screenshot of Currently available connections.Screenshot of PieSync dashboard viewScreenshot of Configure your sync between 2 apps (or more)

HubSpot Operations Hub (PieSync) Integrations

HubSpot Operations Hub (PieSync) Competitors

HubSpot Operations Hub (PieSync) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

HubSpot Operations Hub (based on technology from the former PieSync that was acquired by HubSpot November 2019) is a two-way contacts integration platform. The vendor emphasizes quick and easy setup automated customer and client data matching and updating between apps.

HubSpot Operations Hub (PieSync) starts at $45.

Zapier and Formstack Sync (discontinued) are common alternatives for HubSpot Operations Hub (PieSync).

Reviewers rate Usability highest, with a score of 10.

The most common users of HubSpot Operations Hub (PieSync) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

 (37)

Attribute Ratings

Reviews

(1-3 of 3)
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August 14, 2019

Excellent connector for two-way sync between different services

VK
Vitali Kosyrau
CEO (Chief Executive Officer)
Belcert BY LLC (Accounting, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
PieSync is a cool product. Two-way integration with different services. We use data exchange with amoCRM and the Mailchimp mailing service, as well as using online chat for the site GIST and synchronization with amoCRM CRM system. The integration took five minutes, and then everything works in automatic mode. I use this product myself as an administrator. For all the time of use, there were no problems.
Pros and Cons
  • Integrating our CRM system amoCRM with the mailing service Mailchimp.
  • Integration of our CRM system amoCRM with online chat GIST on the company's website.
  • I want integration with Bitrix24 on the Russian domain.
  • Translation of interface into Russian.
Likelihood to Recommend
This service is perfect for continuous automatic exchange of data about your customers between your two services that you use. Unfortunately, it is not possible to integrate with the third service, that is, synchronization is not possible with three services, only there are 2 pairs of integrations. If the contact is present in two connections, they count that contact twice.
HubSpot Operations Hub (PieSync) Feature Ratings
Return on Investment
  • Save tons of time. Setup took 5 minutes.
  • A relatively cheap solution for syncing your customer data.
Usability
10
The interface is very simple and straightforward. No need to further understand. Everything works out of the box. Once set up and everything works. My setup took 5 minutes.
Support Rating
9
Support works quickly and quickly helps to resolve any issues with setting up the service.
Alternatives Considered
Zapier has no two-way sync. The only advantage is the amount of external integration, but it is also developing very quickly and quite possibly will catch up.
Other Software Used
December 10, 2018

Sales and marketing in sync--at last!

Tim Berman | TrustRadius Reviewer
Tim Berman
Founder and Growth Hacker at Big Red's Equipment Sales
Big Red's Equipment Sales (Retail, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We use PieSync to stitch our many marketing and sales tools together, and it works SEAMLESSLY. Our CRM is synced to marketing automation, which is synced to LiveChat. It reconciles contacts between all our tools. We also like that it is a real-time sync, not a one-time info sync.
Pros and Cons
  • Contact syncing
  • Real-time syncing
  • Integrating sales and marketing
  • Contact backup
  • Segmentation (via rules-based syncing)
  • Syncing deal fields with CRMs
  • Syncing leads from chat tools like Intercom
  • Syncing based on other fields than email address (such as phone number)
Likelihood to Recommend
PieSync connects several of my cloud apps that do not integrate at all or have weak integrations, like Pipedrive and Drip, Intercom, Front, and so forth. PieSync cannot yet sync Intercom Leads, though. That's being released soon!

HubSpot Operations Hub (PieSync) Feature Ratings
Return on Investment
  • It has helped us to get to deep segmentation
Alternatives Considered
PieSync is a continuous, real-time sync. Zapier does a lot of single step automations. They're peers, but behave very differently.
Other Software Used
Users and Roles
1
Growth and strategy. PieSync plays an integral role in this area as we must have data centralized and updated in order to understand it well.
Support Headcount Required
1
No developer knowledge needed. It is point and click and lightning fast to set up!
Business Processes Supported
  • Integrations
  • Data mining
  • Syncing
  • Segmentation
Innovative Uses
  • Integrating marketing automation with CRM
  • Integrating chat with CRM
Future Planned Uses
  • Integrating point of sale with marketing automation
  • Integrating point of sale with CRM
Likelihood to Renew
10
The tool is very "set it and forget it" and reliable!
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
Integrations and the ability to live sync.
Evaluation Lessons Learned
I wouldn't change anything. There wasn't much to evaluate. I simply plugged in my application API keys and mapped a few fields. It doesn't get any easier than that!
Bug Resolution
No
Exceptional Examples of HubSpot Operations Hub (PieSync) Support
PieSync personally took app requests from me and delivered them within a few months. That was amazing!
Support Rating
9
I would give it a 10 if there was real time support, but PieSync is very responsive and generally responds within a couple of hours, which is fine for my purposes.
Easy Tasks
  • Field mapping
  • Integrations
  • Historical syncing
Mobile Interface Availability and Impressions
No
Usability
10
It is as easy as matching dropdown menu options side by side.
January 31, 2018

A great solution to help with GDPR compliance.

Thomas Olesen | TrustRadius Reviewer
Thomas Olesen
Consultant
mylocal.org.uk (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Reseller
Use Cases and Deployment Scope
I use PieSync for two purposes in my own business. I have a CRM system which is my central data storage system (important with GDPR looming) but I use other systems for specific purposes. One is my iPhone which I use day to day for communications generally. The other is MailChimp, an email newsletter system with good connectivity with such things as sign up forms on websites or social media.

In the case of the iPhone, any record that I add to my Contacts is automatically added and tagged in my CRM and, the other way round, any record in my CRM that I tag for the purpose, is automatically added to my iPhone Contacts. That means that I have them even if I don't have a data signal at the time, so I can still call or text them if I have a phone signal.

In the case of MailChimp, any Contact that subscribes is added to my CRM; any Contact that unsubscribes is tagged in my CRM; and any Contact that is tagged by me in my CRM is automatically added to my MailChimp newsletter list.

In this way, my CRM keeps a handle on everything going on in my business to do with Contacts whether it was initiated on my iPhone or in MailChimp. That keeps me compliant with the main thrust of the General Data Protection Regulation.
Pros and Cons
  • It can perform 2-way synchronisation between databases so that changes in one are reflected in the other and vice versa. This differs from systems that rely on triggers which are 1-way actions and therefore are likely to get out of sync over time.
  • It can place tags into databases as it updates them so that an audit trail is created and tracking is enabled.
  • If businesses use data silos (Google Contacts for example) it is possible to pull them all together into a single database with no duplications.
  • The only area for improvement that I can think of is adding more systems to the list of supported applications. This is a one time exercise per application and new applications are being added all the time - but if you have an unsupported application it is annoying!
Likelihood to Recommend
Many small businesses use free software which is quite understandable but it can create a data headache because there are not many free systems that allow sophisticated data management in a multi-user environment. That leads to huge inefficiencies in both time and data. A classic example might be the preparation of a mailshot (email or paper) which may need to come from multiple sources and will contain duplicates. It is so much easier if the data is automatically deduplicated in the background and is always as up to date as the last change, wherever that change originated. The cost of product like PieSync is nothing compared with the time wasted trying to perform these functions manually.
HubSpot Operations Hub (PieSync) Feature Ratings
Return on Investment
  • PieSync has saved me a lot of time. It is straightforward to learn and use and therefore the initial set up time is not great, but once set up you can more or less forget that it is there working away in the background.
  • My business is small and was already pretty streamlined with a CRM system etc. PieSync is likely to have a much greater ROI for a business that is less streamlined or is more complex to start with.
Alternatives Considered
Zapier is a great product but it only does a 1-way sync. I was most impressed with the 2-way sync capabilities of PieSync and the way in which I could use that to help with compliance with the data regulations in place and coming soon to Europe such as the GDPR.
Other Software Used
Nimble, eClincher, Vtiger
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
PieSync does things that no other product does and is very reasonably priced. I am always happy to pay for time-saving products.
Easy Tasks
  • Connecting to each system was almost unbelievably easy
  • The ability to select 1-way or 2-way sync
  • The ability to add tags or make selections based on tags contained within the data
Difficult Tasks
  • Nothing is cumbersome provided that the system is supported
Mobile Interface Availability and Impressions
No
Usability
10
I used it with a couple of systems that I was not expecting to be smooth sailing and it just worked without any issues.
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