TrustRadius: an HG Insights company
HubSpot Sales Hub Logo

HubSpot Sales Hub Reviews and Ratings

Rating: 8.9 out of 10
Score
8.9 out of 10

Community insights

TrustRadius Insights for HubSpot Sales Hub are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Enhancement of Organization: Users have consistently praised the platform for its significant role in enhancing organization, streamlining communication, and efficiently tracking leads for sales representatives within their workflows. The robust organizational features, coupled with seamless integration capabilities and user-friendly interface, contribute to a more structured and productive sales environment.

Adaptability and Effectiveness in Tracking Finances: Many users have highlighted the platform's adaptability, effectiveness in tracking finances, and seamless compatibility with various programs as key strengths that contribute to the overall efficiency of their sales processes. By providing tools for detailed financial tracking and integration with multiple software applications, the platform offers a comprehensive solution for managing sales-related finances effectively.

Activity Feed Feature: The activity feed feature is widely appreciated by users for facilitating outreach to engaged contacts through emails and call logs, enabling them to stay proactive and responsive in their interactions. This real-time engagement tool not only enhances communication but also aids in maintaining timely follow-ups with potential leads, ultimately improving customer relationships and increasing conversion rates.

Reviews

129 Reviews

Get it done with HubSpot Sales Hub

Rating: 10 out of 10

Use Cases and Deployment Scope

We use HubSpot Sales Hub to sell, prospect, quote, and close deals. The power is in the ability to know status, share information, and keep all our data fresh.

By having automation, stages, and deals connected to companies and contacts, the activity location or source is tracked. We are not lost because there are more options, we're better equipped. The ability to share status across our team makes the HubSpot Sales Hub our go-to location for moving our organization forward.

Pros

  • Track and update status of deals, companies, and contacts all in one place.
  • Distribute the ability for my team to update and stay connected
  • Make it easy to be on-the-go and still document our interactions with contacts, companies, and deals
  • Makes it easy to add activity to deals
  • Makes is super easy to go from a call to a quote on a deal

Cons

  • Room for improvement is prospecting
  • Room for improvement is connecting scoring to activities on lower tiers
  • Room for improvement is to integrate the design manager into the HubSpot Sales Hub

Likelihood to Recommend

HubSpot Sales Hub is well suited for teams who want to run a sales team, grow their business, and continue to do so efficiently.

The amazing elements of HubSpot Sales Hub is how the UI facilitates the work to begin with. Beyond the features and capabilities, the UI helps make what you and your team want to accomplish easy.

The sales teams who have 2-5 people, teams of 20-50, or 500+, the HubSpot Sales Hub will adapt to how you and your organization are structured.

HubSpot Sales Hub Review

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I used HubSpot for sales outreach, data entry and lead prospecting. This CRM has helped a lot for tracking leads, revenue monitoring and creating dashboard reporting.

Pros

  • It determined the open rates when doing cold email outreach.
  • It generates quality leads.
  • User friendly in creating Dashboard Reports.
  • It gives quality leads resulting from doing a lead mine.

Cons

  • The features for Cold Calling.
  • It will not give an automatic alternative options to suggest email subject lines.
  • It doesn't have a capability to synchronize sent LinkedIn messages.

Likelihood to Recommend

HubSpot is well suited for sales prospecting , lead liming , dashboard reporting and data tracking. This CRM is also user friendly most especially if a prospect has been logged in it and whenever the prospect will click on the links of the email sometimes it will it will routed to the HubSpot which will eventually becomes a warm lead.

A Great Software Investment!

Rating: 10 out of 10

Use Cases and Deployment Scope

We use HubSpot Sales Hub at our organization to manage our prospecting, deal, and customer retention processes. The various tool sets allow us to easily manage our leads, efficiently communicate with them and save time with templated emails and responses, track our pipeline revenue and close rates, and ensure we stay on top of renewal conversations and upsell opportunities by flagging activities.

Pros

  • Easy to use and customize
  • Great out of the box reporting
  • Mobile app that works really well

Cons

  • MRR reporting
  • Ability to select a different unique IDs on contacts and companies

Likelihood to Recommend

HubSpot Sales Hub is well suited for any sales process where there are linear steps you want your team to go through and collect information.

With the CRM layered into everything, its easy to track contact/company activity and keep your teams on track with follow ups.

Vetted Review
HubSpot Sales Hub
5 years of experience

HubSpot is a must-have!

Rating: 8 out of 10

Use Cases and Deployment Scope

We use HubSpot as our central source of truth for all things sales and CRM. We previously had an issue of not having a place to see everything in one place and be able to monitor and track the progress of deals and attribute them to the correct people within the organization.

Pros

  • User Interface and Ease of Use
  • Option for All in One
  • Integrations

Cons

  • Limited Customization
  • Customer Support
  • Limited Reporting

Likelihood to Recommend

For a small or emerging company, it's a great platform to grow into. HubSpot has allowed our team to significantly get smarter on where we are winning and losing deals in addition to more effectively reporting out to our board.

Vetted Review
HubSpot Sales Hub
3 years of experience

You've created your sales process, now here's the tool to help you implement it!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We started out on HubSpot's Marketing Hub, as most people do. Then as we grew, our sales process became more complex, and less efficient. Eventually we decided to do a complete audit of our entire sales process with all stakeholders, which resulted in a very well mapped out process that all could agree would work better. Essential to making that function properly and keep everyone on the same page was getting everyone to use HubSpot's Sales Hub. We were already putting all of our contacts into HubSpot's CRM, so HubSpot Sales Hub was the next logical step. We were able to implement our process and improve how effective it was by training everyone on how to use the HubSpot Sales Hub tools, made much easier by custom email templates they just need to customize, assistance in finding highly qualified leads with company info provided by AI, and getting great reporting on deal progress. I feel like everything is finally in one place, and the team communicates much better now as a result. This was a solid investment.

Pros

  • email templates that our team members can customize rather than starting from scratch.
  • Deals are easy to set up and all contact / interactions are recorded in one place, so everyone can see if a lead is engaged or not.
  • The new Breeze tool helps put AI to use to identify new prospects that fit our best client profile, prospects we might not have even been aware of previously.

Cons

  • The deal pipeline can take some time to set up until you feel you've really gotten it right.
  • Contact limits are tough to manage, we're always hitting our limit and then the cost increases.
  • As more functionality is added, the platform is growing in complexity and is harder to get the hang of.

Likelihood to Recommend

HubSpot's Sales Hub has been great for giving everyone a 360-degree view about a lead, including information about their company, the individual prospect, other individuals who might also be decision makers that we're not aware of, and all interactions with them. The system can get complicated though, and you need to be sure you're actively maintaining it. Like any CRM and Sales tool, stale information needs to be identified and removed on a regular basis.

Vetted Review
HubSpot Sales Hub
4 years of experience

HubSpot Sales Hub is a intuitive tool in the Hubspot Ecosystem

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Hubspot Sales Hub to keep our deals in an organized pipeline so we can report back on the current deals that the sales team is working on. It also ties in great with the rest of the Hubspot hubs that we have so we can have better centralized data on our customers.

Pros

  • Sales Pipeline
  • Workflows
  • Customization
  • Automations

Cons

  • Streamline Data Cleansing
  • Complexities with Sales Processes
  • Better Third-Party Integrations
  • User Experience

Likelihood to Recommend

I think HubSpot Sales Hub is a great tool for simple sales teams and it is much more intuitive and customizable then other products out there but certainly there is room for improvement with the user interface. I love that you can customize the sales view but there are still some areas that could be removed that come out of the box with HubSpot Sales Hub.

Vetted Review
HubSpot Sales Hub
2 years of experience

Easy to use and so many great features!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use HubSpot Sales Hub in combination with HubSpot Marketing Hub as our main CRM for our customers and leads. For starters, we have HubSpot Sales Hub tied to our social media ads, our live chat, google ads, forms, etc so all of our lead information will be auto added into HubSpot Sales Hub. We can then use HubSpot Sales Hub sales hub to send emails, keep track of where leads are coming from, see the email open rate, schedule calls with the customers, add notes, see what they are interested in, create workflows, and so much more.

Pros

  • Easy to use
  • Easy to keep track of lead information
  • Easy to schedule meetings/ calls with leads/ customers
  • Easy to run reports
  • Easy to create workflows
  • Easy to import contacts
  • Live chat is fast to respond

Cons

  • The sequences are confusing to use
  • Sometimes the live chat just sends an article instead of directly helping you
  • When it comes to actual sales numbers, not the best. But is great for seeing things like email open rate

Likelihood to Recommend

I rated HubSpot Sales Hub a 9 because I think HubSpot Sales Hub is great for keeping track of lead information, keeping track of customer information, keeping track of where leads are coming from, seeing email stats like the email open rate, scheduling calls with the customers/leads, add notes, see what they are interested in, create workflows, etc. I think HubSpot Sales Hub is not very easy to create sequences but you could always just use workflows like we do because of the sequence complication. I also think they have great customer service, they do reply fast but sometimes they just send you articles and sometimes they will actual go into the project you are working on and help.

Vetted Review
HubSpot Sales Hub
4 years of experience

HUBSPOT WORKS FOR ME!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Deal tracking. We have many deals in our pipeline and HubSpot helps with staying on top of progress, next steps, tasks, contact information, etc.

Pros

  • orders contacts
  • tasks and notes
  • different stages of pipeline

Cons

  • upgrading customer subscriptions is difficult
  • email contacts should link to all related deals automatically
  • too many default fields to fill in on deals

Likelihood to Recommend

when you have several deals to keep track of. HS task system allows you to break your work into manageable lists so that you keep progress each day.

Truly a game-changer for any sales rep looking to improve performance.

Rating: 10 out of 10

Use Cases and Deployment Scope

I've been using Hubspot's Sales Hub for a couple of years now and honestly it would be difficult for me to see my days without it. I've used it through the last 3 companies that I've worked at and it makes my day-to-day work easier.

The attention to detail in the platform helps me save time and reinvest that time in building meaningful interactions with my clients. Certain small things like simply entering the word "Call" when creating a new task, it's automatically going to pull up the option to call the client in one single click when you are going through your task at the time that it's due.

Also, when I'm creating a sequence, being able to easily customize and personalize it makes all the difference. As long as the customer's information is correctly entered in Hubspot, the system will gather their first name, company name, etc and enter those where I ask it on the email. Making my job just that much easier and giving my prospects a more personalized approach, without any extra effort from my end. This truly has been a game changer in my work and has helped me attract many more clients.

Pros

  • Email Sequences
  • Task Management
  • Integrating with other software

Cons

  • The help/learning section could be a little overwhelming since it's just so huge.

Likelihood to Recommend

Sales hub is an excellent tool for a sales professional, probably even the best tool available in the industry without a doubt. However it could be much less convenient for outside sales reps that need to consistently meet people in person, it has some features to cater to these reps but they aren't as robust as the ones designed for inside sales reps.

HubSpot Sales Hub blew away every expectation I ever had!

Rating: 10 out of 10

Use Cases and Deployment Scope

We utilize HubSpot Sales Hub and the HubSpot CRM for all 3 facets of our Sales org. From business Developement, to closing business, and even nurturing current relationships. Creating deals, sequences, templates, calendar invites, you name it, SalesHub does it all! Given that we're a smaller company the reports and dashboards that SalesHub is able to create and track for our team are just what we need!

Pros

  • Deal Creation
  • Tracking Sequences and success/conversion rates
  • Keeping everything all in one platform to reduce the number of clicks when logging a task

Cons

  • Giving more options to auto remove contacts from sequences - like when a call is connected or a meeting is scheduled

Likelihood to Recommend

SalesHub is super user friendly and everything is all one place. It makes my team so much more efficient so we can concentrate on what matters most. Nurturing relationships with our current clients and winning new business!