Overview
What is HubSpot Sales Hub?
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.
Truly a game-changer for any sales rep looking to improve performance.
HubSpot Sales Hub blew away every expectation I ever had!
“HubSpot Sales Hub Goes Beyond CRM With Powerful Workflows And Automation.”
Critical Tool for People in BD
HubSpot, less features than SFDC but also cheaper!
HubSpot is the top spot in sales tracking and management.
Easy to use
Great solution for sales team on the road
Highly Recommend HubSpot
We love HubSpot Sales Hub
80% more reach outs because of an organized platform
Organize your workflow & increase outreach with HubSpot Sales Hub
Absolute Growth, the right way
HubSpot Sales Hub for Customer Experience
Awards
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Reviewer Pros & Cons
Pricing
What is HubSpot Sales Hub?
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
- FAQs
What is HubSpot Sales Hub?
HubSpot Sales Hub Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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(509)Attribute Ratings
Reviews
(26-50 of 122)HubSpot Sales Hub Review
- Integration of other outreach software
- Easy and user friendly landing page and functionality design
- Customer service and training
- Glitchy aspects where some things aren’t saved the first time around
- Some integrations can not work the best
- I would like to see more base cases of other users that are using the platform to its fullest capability
HUBSPOT CHANGED THE GAME FOR OUR COMPANY
- Set and keeps track of set goals
- Tasks keeps you organized and easy to use
- Very easy to navigate to keep things moving
- Filtering can be better
- reporting when emails have been read can be more accurate as when I open the email I sent, it counts as if the client has opened the email.
- Interface can look a bit better
I Use HubSpot Sales Hub Every Day
- Sequencing Emails.
- Filtering contacts.
- CRM management.
- Being able to Merge Companies while connected to Sales force would help us.
- Some way to confirm Email and or Phone # information.
- Visibility into some of the marketing properties if you are in HubSpot Sales Hub.
Fast and reliable
- Automatically collecting clients’ data makes it easy to communicate and solve customer issues that are marketing-related in between projects.
- Ability to segment our contact directory to send relevant advertising depending on the type of information they like to know about.
- Customer support is very responsive and makes it easy to navigate through the tools with their help and the guides they provide.
- I find the interface to be a bit unorganized and sometimes the information added about projects looks clogged which sometimes makes it difficult to access specific information.
- Sometimes we have to deal with different currencies because we have clients all over the world but the exchange rate tool is not always accurate, causing us to slow down our work.
Hubspot Sales Hub: You will be glad you said YES
- Communications - Chat, Emails, Tracking, Snippets, Templates, etc. These tools keep our team connected to the clients and make our team more connected to each other at the same time.
- Automation - Sequences, Workflows, Meetings, etc. TIME SAVINGS! Data entry and follow-up tasks BEFORE our transition to Hubspot were abysmal compared to what we have now.
- Customizations - Deals, Contacts, Reports, etc. Being able to Co-Create these helps tremendously!
- DAYS OF THE WEEK/TIME:
- Few things in Hubspot can be categorized by the DAY OF THE WEEK. It's always just the numbered date. In terms of automating a Sales team where someone gets leads on a specific DAY of the week, "Monday", this could improve. Does that make sense?
- TICKETS:
- Maybe it's just me... but after 2 years of using Hubspot, I still don't understand this Ticket structure versus just using TASKS.
- Again, maybe it's me. We do not use Tickets EVER and I don't see how things would be different if we did.
- ACTIVITY FEED:
- This seems to be glitchy and often gives notification of, "Someone Click, Opened" blank... I understand this often happens because more than one person is on that email thread... Could this be fixed that if we do not know who "Someone" is, that instead it at least would list the EMAIL ADDRESS if not the name?
- CONTACTS PAGE:
- I love this page, but this has nothing compared to using LISTS. Using the Lists feature is likely the best way to really find a detailed list of clients. I wish the Contacts page was able to have some more Filtering Functionality across other properties such as Deals or Activities as the LISTS feature can do.
Hot, fast, reliability: the little HubSpot that helps our Sales grow and provides all the sales and marketing reporting data that's fit to print!
- Customizing of user view on a per-user basis is easy and extensive
- Ease of reporting including built-in reports and endless possibilities for custom reports, dashboards and
- Ease of scheduling, ease of calendar integration with 3rd party resources
- Extensive integration potential with myriad 3rd party resources, especially LinkedIn Navigator
- Some of the hard-coded features such as property names and options should be soft-er
- Round-robin lead rotation is designed for help desk, not sales. 3rd party add-on required.
- Tighter LinkedIn Navigator integration would be most welcome. Right now only Salesforce and MS/Dynamics will fully integrate.
HubSpot Customer and Tech Support is awesome!
Smaller organizations can grow with HubSpot, adding modules and complexity as warranted.
HubSpot Sales Hub gets the job done
- Client communication and prospecting management
- Contact and organization input using AI and open data
- Pipeline managent
- Plug-in with Outlook is a bit buggy
HubSpot Sales Hub is simply better
- User Interface
- Integration of contact and company data
- Easy import/export of data
- The pipeline view could use a bit more flexibility
- The view of contact/company/deal records could allow for more customization on the left-side table
As you scale it begins to hurt more and more
- Data storage
- Support
- CRM tools
- Outbound emails
- Calls
- Record keeping
- Activity logs
- Workflow logic
- Filter Conditions
- Currency Variance
- Report limits
- User admin
- Organizes deals in different stages.
- Matches emails with each deal for tracking of all information.
- Has all information about a deal in one place so anyone can easily access it.
- It allows you to make a calendar link to book meetings.
- They have many features but any time you want to do something additional it turns out you have to upgrade or pay more for that feature. Other CRMs offer a lot of these functionalities at a lower cost.
- I've tried other CRMS and one thing I loved that HubSpot does not have is that a deal will change color if an action needs to be taken or if next steps are due. In HubSpot you literally have to go into a deal and see what needs to be done.
- Tasks are shown on a list on the top right hand corner, but if a task passes its due date it doesn't remind you to do it later on.
HubSpot Sales Hub is AMAZING!
- Simple and easy to use.
- Email automation&Sequencing feature is convenient.
- Easy to keep track of record of every leads contact info email open and clicks.
- Takes some getting used to.
- Ease of Use
- Ease of Implementation
- Can Be Used Across Departments
- Customization
- Basic Functions Require Pro or Enterprise License
- Meetings link! Way better than other software we have used!
- Forecasting and pipelines! They work well and the HubSpot team listens to feedback and changes or updates things consistently to make it easier and better for the user.
- Tasking within workflows! It gives marketers and managers peace of mind that we can use automated internal emails with tasks and things based on deal stages.
- More reporting features-- they have great ones but more chart options would be great
- Ability to have the sales team be an owner of a meetings link vs one person but still doing a round robin.
HubSpot Provides a 360 View of Your Future
- Document and track communications
- Establishes clean lines of responsibility
- Parsing opportunities and making them visible for action
- Search feature is horrible. When you have a prospect on the phone and you type in their name or company it isn't always visible. You have to use emails, otherwise all other searches are suspect and have to double and triple checked.... tough to do when talking to a prospect.
- Deal cards need to be MORE customizable (last update aside). There needs to be control (more) on what is presented on the card. Also, the order in which the cards are visible should be customizable. Allow the organization to sequence.
- The ability to create "online reports" dynamically. Simply allow me to create a report on needed criteria and then publish the report in a custom URL that I can share with non-HubSpot users. This can be used to share with my vendors, dealers, partners who I would never allow in my system but I want to provide visibility
Fortune Is in the FOLLOWUP
- CRM is very well integrated
- Dashboard is simple and helpful
- Knowing page views, contacts, etc is integral
- Email templates are not as robust as competitor, kvCORE
Not just another money guzzler
- Automation of processes
- Great suite of integrations to make sure you have the necessary tools to succeed
- Record tracking (emails, calls, notes, deals, etc.)
- Review of integrations - would be great to have HubSpot preferred options
- Depending on the need of the business, the cost of the platform can get up there
- Looking to automate your sales outreach program
- Moving all your activity to one database and being able to effectively manage it
- Keeping track of your funnel and automating reminders on past due items
- Looking to scale your business and teams
Less Appropriate
- Robust project management tool
HubSpot is great for Sales and Marketing teams!
- Keeping track of accounts
- Tracking email opens and clicks
- Campaign emails
- Customization of fields
- Linkedin messages
Hubspot lives up to its reputation for rapidly deploying a user friendly solution that even sales colleagues can use!
- Linked with Marketing and our website, it helps us identify hot leads.
- We can easily customize the pipelines of work to collect the information we are interested in.
- The reporting dashboards are a really neat feature to see the current state of play.
- When our finance teams want some detailed reporting, HubSpot can lack the functionality. We, therefore, export the data to alternate reporting platforms.
- The flexibility is not there (as it is an online tool), to easily output into our preferred format for our management board pack.
- It is sometimes difficult to see all the prospects in a pipeline when we have many based upon the standard formatting of the web pages.
Four years in and still happy!
- Deal Pipeline: Easily allows us to track big picture.
- Email templates/integration with Gmail: Saves countless hours for customer service reps.
- Meeting scheduling: Increased our ability to set up calls with leads.
- Sales starter only allows for 2 deal pipelines per account.
- Reports could be broader/have more options.
- Mobile app lacks functionality.
Amazing functionality. Highly recommend for any Sales team looking to improve their game!
The business problems it solves for our organization are vast, specifically around prospect and customer engagement to cold sales outreach.
- Provides a streamlined system for creating, sending, and tracking automated email campaigns to current customers as well as cold prospects. This is a huge benefit for my sales team in that we can have a one-stop-shop for prospect engagement management.
- Playbooks in HubSpot Sales Hub has been a lifesaver by giving my sales team the step-by-step tools in order to present the best prospect discovery calls and demos. It's a simple process to follow but super effective!
- One of the areas that Hubspot does incredibly well is they provide score rating for each and every prospect within our CRM. The score rating is based upon prospect engagement to email outreach allowing my sales team to prioritize cold/hot leads and to focus on the higher engaged prospects.
- Another big benefit we've experienced is that HubSpot Sales Hub integrates with our CRM allowing a streamlined tech stack. This saves my sales team a lot of time managing both the CRM and HubSpot Sales Hub.
- One area I'd like to see improvement in is the data analysis provided on prospect engagement with our automated email campaigns. This will give my sales team more effective background data when going after this prospect.
Perspective from an everyday user.
- Sequences are easy to assemble.
- Contact activity is easy to follow.
- Integrates with ZoomInfo
- No queue to see tasks upcoming, but have not yet been created.
Prospecting Tool
- Allows you to set up a cadence that is easily tracked and managed.
- It does track bounces and invalid emails.
- It does really well tracking all sorts of metrics.
- It can be slow at times.
- There are sometimes issues when making a call through the platform.
- There are bugs and one time all of the tasks disappeared for no reason.
HubSpot Sales Hub: Great Resource for Customer Sales Reps
- Organizes contacts and customers well
- Sets up reminders for tasks easily.
- Integration with Outlook and other tools.
- Cleaning duplicates sometimes or finding duplicates sometimes is difficult to find and/or sort.
HubSpot Sales Review
- Defining sales strategies.
- Sales reporting.
- List management.
- Subscription pricing.
HubSpot Sales: Emails optimised
SDRs mostly made use of it for email campaigns. This includes making templates, sending automated sequences, viewing reports on how certain emails and subject lines perform and receiving alerts as to whether an email has been opened or a link clicked.
We also used it for our contact request forms.
- Email sequences - quick and easy to make and use. One drawback is that if the email bounces to the sender, you lose all the updates you made in the sequence.
- Reports - super easy-to-read data that gives you quick insights into how successful your emails are.
- As mentioned - there is a small frustration with the sequence functionality when an email bounces. If this happens you lose all your edits. I have seen other tools that store all of your edits to ensure you can quickly try another email address if that one bounces.
- Some enhanced reporting onto the great system they have would be nice. e.g. from your historical data, what is the best time to send emails to prospect in country X, etc.
HubSpot is specifically set up for inbound sales teams, and it appears to not be as effective for outbound sales teams for this reason. The whole user interface could be a bit faster to use and go through in order to complete more tasks, for example.