Overview
What is HubSpot Sales Hub?
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.
Truly a game-changer for any sales rep looking to improve performance.
HubSpot Sales Hub blew away every expectation I ever had!
“HubSpot Sales Hub Goes Beyond CRM With Powerful Workflows And Automation.”
Critical Tool for People in BD
HubSpot, less features than SFDC but also cheaper!
HubSpot is the top spot in sales tracking and management.
Easy to use
Great solution for sales team on the road
Highly Recommend HubSpot
We love HubSpot Sales Hub
80% more reach outs because of an organized platform
Organize your workflow & increase outreach with HubSpot Sales Hub
Absolute Growth, the right way
HubSpot Sales Hub for Customer Experience
Awards
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Reviewer Pros & Cons
Pricing
What is HubSpot Sales Hub?
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
- FAQs
What is HubSpot Sales Hub?
HubSpot Sales Hub Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews and Ratings
(509)Attribute Ratings
Reviews
(51-75 of 122)HubSpot Sales Go to Sales Pro Hub
- Easy to use.
- Custom fields.
- Very pricey.
- Wish they had an option to add features "al a carte."
HubSpot Sales is Worth Trying Out!
- DETAILED document tracking
- Lets you organize timelines for outreach to prospects.
- It's quite complex, I'd like to see a training video that starts from ZERO.
- Would be good if it integrated with LinkedIn.
HubSpot is meeting our needs for a single place for sales, marketing, and customer experience to track progress
- Central repository of interactions with prospects and clients.
- Good out of the box initial uses.
- Customer experience team runs in to limitations or need for excess customization.
- Task management for a team is challenging; no filtering for multiple assignees.
Sidekick Review
- Email Tracking
- Integrate with Salesforce
- Easy Setup
- I've set up my HubSpot Sidekick, not to track a specific Gmail account, but I still see emails appear in HubSpot.
- Sidekick creates contacts for vendors and other connections that are not leads, customers, etc. that should not be in Sidekick. It tracks too much.
A salesperson's dream
- Email tracking.
- Built-in calling. Queues.
- Honestly the best designed software I've ever used. There's very little that really bothers me.
- The VoIP calling has been a bit shoddy lately.
Can't beat it for free
- Easily integrated with Microsoft programs we already used.
- Provides easy access for customer communication to upper management.
- Email "read" notifications just stopped working, this was my favorite feature.
- Some email communication does not carry over, and we've been unable to determine why.
A great CRM tool to manage your sales
- Easy to navigate.
- Excellent customer service.
- Ability to merge deals.
- More user-friendly landing page.
With HubSpot Sales, I have been able to manage my sales leads. I can keep track of every email and phone call I have had with a prospect and pull up all my notes in one place. This CRM allows me to pick up right where I left off with clients.
HubSpot Sales: Good free tool, improving but still has problems
- Manage contacts and company records
- Integrate with gmail / track email opens
- The funnel sometimes doesn't work
- Sales prediction is poor
Great for SMBs! The integration of website for inbound strategy is key to drawing clients in from the top of the sales funnel
- Analytics - Tons of applied analytics to create lists and workflows based on data.
- Workflows - Great tool to automate initial prospecting efforts.
- Corporate data - Most corporate data pulled from their database is vague or incorrect.
- Had multiple glitches that unsubscribed all clients from a workflow, lost a lot of work.
The CRM tool every small business needs
- A free tool for any small business and with options to upgrade for those needing more advanced features.
- One of my favorite features is being able to get real-time engagement updates that send me a notification as soon as my email is sent and opened by a customer.
- Another cool feature is that it can automatically record clients' contact details, actions, and it integrates with my Gmail. So, after syncing my Gmail account, it can automatically save all contact details used with that email account into my own little database.
- When I first started using HubSpot, I just didn’t understand the tool and how it could benefit my business. I feel HubSpot is not the greatest in explaining the true impact it can have on a small business.
- Although a I love that it can sync with Google Calendar, unfortunately it doesn’t sync with any other calendar tool.
- I dislike the restrictions on the form fields when creating signup forms for your email newsletter or digital resource opt-in forms.
- The integrations I found to be very limited, and when you can connect particular tools it only works with very well known ones, so it can be hard to make the lead generation and sales process work seamlessly.
Gets your sales team buzzing and constantly improving
- Understand context and timing.
- End to end tracking of the sales process and alignment with marketing and service.
- Drives relevant conversations with prospects.
- Removes friction from the sales process.
- The reporting is still evolving but the focus on the constant evolution of the product means you don’t wait long for things to improve.
HubSpot - Understand your sales pipeline
- Very user friendly UI.
- Makes lead analysis enjoyable. Allows me to maximize use of best marketing/sales avenues
- Excellent for updating solution
- Reporting dashboard and the customizability could be improved.
- It could be faster (loading). But so could every other software.
- Cleaning up old leads/accounts/names is challenging.
Easy-to-Manage Tool to Stay in Touch with Customers
- Reports are easy and clear.
- Templates are easy to share and edit.
- Love the document sharing tool - easy to track interactions.
- Some of the existing reports are not that useful for us; you have to know how to build the reports that will be meaningful for your organization.
- Email tracking is big for our team. HubSpot does a great job showing exactly when your emails are being opened, what device or location it is being opened from, or if they click on specific links within the email.
- HubSpot integrates directly into Gmail. You can schedule emails to be sent out at certain times which is really useful. You can also save templates or snippets for generic emails that you use frequently so you don't have to go back and copy and paste.
- No major areas of concern or missing features. I often open my own emails to look back at what I wrote previously and that gets registered as an email open. I would like if they could detect that you are the one opening it.
If your sales team is mostly doing prospecting via phone then it may not be as useful as most features are geared toward emails.
- The integration of the platform is seamless. I've used HubSpot's marketing automation with another CRM and the integration was always a work in progress.
- I like to compare it to Apple in the sense that it comes out of the box pretty user-friendly and does not take a ton of configuration to get it working (this is relative, of course-I'm comparing mostly to Salesforce).
- HubSpot does have great and easy integration with many third-party apps. A lot of them are just a click of a button to turn on.
- Part of what makes HubSpot easy to use, also makes it frustrating. There are some things I would like to be able to configure, or to be able to make certain fields dependent, etc. and I cannot.
- The system does seem to lag when trying to pull up reports, moving from one page to another, searching for contacts, and searching for deals.
- The reporting functions are not fully baked. Like I should be able to easily build a report on close rate of contacts, but I'm not able to.
There are some limitations to tracking recurring revenue, so if you have a membership/subscription model where people pay monthly for things, it is hard to track that. If you want a super robust reporting business intelligence type of system, you will not get it with HubSpot. You can probably add on a third party that would help get you there.
Pretty good, I like it! You will too.
- Email tracking is very good and quick. I get fast notifications when someone opens an email which is nice.
- Sequences, this helps me keep in touch with a lot of prospects and keeps my message looking one on one.
- Snippets - this is super handy, as I can store quick objection lines or other content easily and access it fast.
- Sequences - needs to be more than 5 emails.
- Better calling tools, local dialing, voice mail drop, and text should be a part of the stack.
The Leader in Inbound Marketing and a Solid Free CRM
- Easy access to a large amount of information for our sales and marketing team.
- Fantastic API for integrating with other services.
- Robust email marketing tools allow us to send targeted, timely emails to our customers.
- It's relatively expensive, especially for a large number of contacts.
- HubSpot does a bunch of things, but some items like tasks lack important features like export and import.
HubSpot also is THE leader when it comes to inbound marketing methodology, major features like included and built into the system like buyer personas.
A work-smarter approach to inside sales and marketing. You'll be say smarketing before you know it.
- Integrations - PandaDoc, Chrome, Intercom, and more amplify HubSpot's impact on the team
- Automation - One of our core values is #work-smarter, and HubSpot enables that for our sales team
- Analytics - I know they're working on these now, and they' helpful, but somehow we're still running into things we can't do on their dashboard. We're still frequently exporting our data to manipulate in excel. Also, the analytics dashboards are complex enough that it's taken AEs awhile to engage with HubSpot analytics and get actionable insights.
- HubSpot has a fantastic response to user suggestions. They keep a finger on the pulse and are always monitoring the issue and suggestion discussion boards. I have, more than a handful of times, made suggestions on either the board or with a customer representative and have seen the change made or an improvement to the issue released relatively quickly. This is LEAPS better than other software companies we have dealt with in the past.
- HubSpot provides the ability to create sales automation that a non-developer can effectively build and benefit from. This has saved our company costly development fees that we've paid to other software platforms in the past.
- HubSpot is an ever-updating platform that constantly wows our teams with new improvements and solid integrations.
- The "Schedule" tab on a company or contact page. It seems to be specifically for users who also utilize Google Calendar. Our company must overlook it and explain that it is not relevant for our use. If we cannot also use it, please give us the option to hide it or lock it.
- When creating deals and tickets, the "create" slide-out must always include the same fields. Since many departments use these and have their own pipelines, it would be nice to have different "create" properties based on the pipeline.
- Better reporting capabilities on "products."
- More abilities to customize "quotes," ie drag and drop modules, more options for attaching terms of service and master service agreements and providing signatures for each. Ability to remove the user's photo.
- A true admin user for a company account, i.e. having the ability to access the user's basic information and have advanced controls per user.
The pipeline features align our team. Hubspot Sales has been most valuable as the single source of truth for our client and partner sales pipeline. Our teams can instantly see what deals are in the pipeline, how much revenue we expect in the next month(s), and where the bottlenecks in our sales process are.
We get huge efficiency gains from communication features. Every part of our sales process is templatized, using the Hubspot Sale Templates and Sequences features. This allows us to send around 10x the number of emails and communication to clients and partners in our pipeline, and rapidly move them through the pipeline to closed deals.
- Automatic tracking and logging of email threads so the whole team can see the conversation with a lead and easily collaborate on closing a deal.
- Enables our team to share best practices through testing and measuring the performance of templates, then refining and sharing email templates that work well across the whole team.
- We get most of our business from referrals. Hubspot makes it easy to run reports to see which of our referring partners are the highest-value, so we can take action to nurture those referring partners.
- The workflow features seem cool but are actually fairly clunky and hard to implement.
- I really wish there were easier ways to automate communication tied to the deal stage in our sales pipeline. E.g., if I move a deal forward to a new deal stage, I wish Hubspot could automatically send an email template to the contact associated with the deal.
- The landing pages look like crap and are somewhat hard to deploy. I use Unbounce instead.
Hubspot Sales from a CFO perspective
- Allows the customization of the workflow of sales, production and delivery process.
- Manages communication with customers
- Has robust search functionality
- Integration with Gmail and/or Outlook needs to allow for linking emails to specific deals, not just to contacts or companies
- Open API
HubSpot Sales - Analytics that drive Revenue!
- Analytics - knowing when a prospect opens a particular email and what they do with it is very valuable.
- Interface / Appearance - very clean and easy to navigate and use for any skill level of user.
- Mass Email - There is no function to mass email your contact lists all at once. You can enter them in a sequence and build a list, but you would still need to go through each record and click the send button. When covering large areas with the same message, that is disappointing.
HubSpot Sales is a winner
- Email Tracking
- Notification of links being accessed and emails being forwarded
- Good database that stores contact for future outreach
- Hold good statistics on email campaigns and outreaches
- Sometimes you get false positives like someone opened your email 25 times in 5 minutes, but this is very rare.
Great tool for sales automation
- It's great at tracking email opens, clicks and providing information about it.
- I love how Hubspot Sales allows us to create email templates and use them during the sales process. It helps to automate but still keeps the ability to personalize the emails.
- It's great how Hubspot Sales integrates with HubSpot CRM so all the conversation and prospect info is synced and logged in to the CRM.
- Sometimes I get randomly logged out from Hubspot Sales Chrome extension on my Gmail and I can't understand why. But overall, the experience is pretty great!
Easy to use, perfect for our team
Executive Management uses HubSpot Sales to monitor deal progress and track sales estimates and expected close timing.
- Integration into GSuite/Gmail. The setup is super simple, and eliminates the need for duel entry as contacts and email streams flow freely from Gmail into HubSpot.
- Task Management. Tasks are easy to setup by deal, company or individual. The reminders help keep users on task.
- Funnel Management. It is easy to see where deals are in the funnel, and to manage deals if they stall.
- Visualization of the funnel. There is a kanban-type board for deal flow, but it could be presented better visually to make it easy to manage.
- Reporting. The reporting is ok, but leaves a lot of room for improvement.
- Notes Editor. You can add notes to each deal, company, or contact, but there aren't any basic editing tools in the text box. For example, a simple bullet button, italics, bold, etc. would go a long way in making the taking of notes within HubSpot much easier.