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HubSpot Sales Hub

HubSpot Sales Hub

Overview

What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

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Recent Reviews

Easy to use

9 out of 10
December 02, 2022
Incentivized
I use HubSpot everyday from beginning of my shift to the end of it. It allows me to easily manage all my tasks for the day as well as …
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Pricing

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What is HubSpot Sales Hub?

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is HubSpot Sales Hub?

HubSpot Sales Hub Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.

Reviewers rate Usability highest, with a score of 8.8.

The most common users of HubSpot Sales Hub are from Small Businesses (1-50 employees).
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Reviews and Ratings

(510)

Attribute Ratings

Reviews

(1-25 of 122)
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February 05, 2024

HUBSPOT WORKS FOR ME!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Deal tracking. We have many deals in our pipeline and HubSpot helps with staying on top of progress, next steps, tasks, contact information, etc.
  • orders contacts
  • tasks and notes
  • different stages of pipeline
  • upgrading customer subscriptions is difficult
  • email contacts should link to all related deals automatically
  • too many default fields to fill in on deals
when you have several deals to keep track of. HS task system allows you to break your work into manageable lists so that you keep progress each day.
Score 10 out of 10
Vetted Review
Verified User
I've been using Hubspot's Sales Hub for a couple of years now and honestly it would be difficult for me to see my days without it. I've used it through the last 3 companies that I've worked at and it makes my day-to-day work easier.

The attention to detail in the platform helps me save time and reinvest that time in building meaningful interactions with my clients. Certain small things like simply entering the word "Call" when creating a new task, it's automatically going to pull up the option to call the client in one single click when you are going through your task at the time that it's due.

Also, when I'm creating a sequence, being able to easily customize and personalize it makes all the difference. As long as the customer's information is correctly entered in Hubspot, the system will gather their first name, company name, etc and enter those where I ask it on the email. Making my job just that much easier and giving my prospects a more personalized approach, without any extra effort from my end. This truly has been a game changer in my work and has helped me attract many more clients.

  • Email Sequences
  • Task Management
  • Integrating with other software
  • The help/learning section could be a little overwhelming since it's just so huge.
Sales hub is an excellent tool for a sales professional, probably even the best tool available in the industry without a doubt. However it could be much less convenient for outside sales reps that need to consistently meet people in person, it has some features to cater to these reps but they aren't as robust as the ones designed for inside sales reps.
Cameron Youngblood | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We utilize HubSpot Sales Hub and the HubSpot CRM for all 3 facets of our Sales org. From business Developement, to closing business, and even nurturing current relationships. Creating deals, sequences, templates, calendar invites, you name it, SalesHub does it all! Given that we're a smaller company the reports and dashboards that SalesHub is able to create and track for our team are just what we need!
  • Deal Creation
  • Tracking Sequences and success/conversion rates
  • Keeping everything all in one platform to reduce the number of clicks when logging a task
  • Giving more options to auto remove contacts from sequences - like when a call is connected or a meeting is scheduled
SalesHub is super user friendly and everything is all one place. It makes my team so much more efficient so we can concentrate on what matters most. Nurturing relationships with our current clients and winning new business!
Shakil Marjuk Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use the HubSpot Sales Hub platform to manage our companies, leads, and opportunities in daily work as a CRM to track our pipeline. It is an easy-to-use CRM that allows sales reps to organize, communicate, and track leads. It provides email templates, free calling, email sequences, meeting scheduling, and more. It is flexible and has excellent learning resources. It organizes clients, conversations, and sales processes and provides search engine reliability. It keeps us organized and focused.
  • It facilitates the organization, communication, and tracking of leads for sales reps.
  • It has sales user activity sorting, playbooks, meeting links, and roll-up businesses.
  • It's adaptable, keeps track of finances, and works with various programs.
  • It's significant but too expensive for large teams.
  • In some cases, automation can improve usability.
  • It should offer live chat to free users.
HubSpot Sales Hub integrates with many software systems and provides analytics and reporting tools to help salespeople track their performance, improve, and make data-driven sales strategy decisions. Adding contacts is simple; sequencing is an excellent tool for monitoring prospecting efforts, and HubSpot has a great knowledge base, a learning academy, and customer support. However, smaller businesses or startups may find the cost high.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Sales Hub to track deals and set tasks so that I am always following up with the right people at the right time.
  • Task Lists
  • Activity feed so I can reach out to people who engage with my emails
  • Call logs so that all touches are automatically collected on the person/company record.
  • I wonder how accurate the recommended times to send emails are....
  • It seems that template emails render a bit differently in a person's mailbox after I send them...I want the template to look exactly like the message that gets sent.
This is an excellent tool make sales people more effective at their job. It also seems easier to learn than Salesforce. I use HS to schedule emails, schedule tasks, make calls and capture call notes and pre-call research notes.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use this CRM to cold call prospects and keep track of all deals. Our system before HubSpot was not up to par and the company invested in better tools for the sales team. The use of this CRM in our system relays better organization and communication to increase the progression of deals.
  • Account Organization
  • Import/Export of Contact/Company Data
  • Integrations with other tools
  • Disjointed integration among calls, company info and contacts
  • Call history is extremely hard to read compared to Salesforce
  • No auto-save feature and sometimes information gets lost
I really like HubSpot as a cheaper option compared to Salesforce. Saving that money allows for the implementation of other tools. Everything I've asked for in terms of deal progression features has been answered by HubSpot. On the flip side, Salesforce has more features I look for in a CRM software overall. The interface is much better but I'm ok with settling on features to save some money for more tools.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot allows me the ability to view many contacts and track the engagements I or others in my company have had with potential clients as well as current customers we manage. I'm capable of assigning tasks to myself or others to keep up with leads and engage.
  • Tracking Engagement
  • Developing workflows
  • Tracking current status on leads
  • Sequences can be improved a bit from being a bit rigid
HubSpot is great in any sales situation and is a capable tool in improving any companies organization of clients. Only thing I dislike is those internally need to be on the same page for note taking otherwise the notes on clients can be very disorganized.
December 02, 2022

Easy to use

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use HubSpot everyday from beginning of my shift to the end of it. It allows me to easily manage all my tasks for the day as well as easily access any customer information I need. Whether I am working with new inbound leads, managing lists of outbound prospects, or helping a current client I know I will be able to manage everything well in this CRM.
  • Orginization
  • Notifications
  • User friendly
  • Customizable
  • I feel that sequences can be a little more robust
When I have to make all my calls for the day HubSpot is great at keeping me on top of everything I have to do for the day. I feel that some things like sequences can be improved on since there is no way to create multiple emails threads, this is the one issue I have had with the CRM.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Allows our sales team to keep track of contacts and companies. They can add notes to log conversations and phone calls, and link their email inboxes. They can also assign tasks and reminders to themselves or other team members.
  • Clean up contact data, duplicates, etc.
  • Easily find contacts by company, and custom fields (we use a customer type field)
  • Assigning tasks
  • Sequences are limited
  • Pay per contact
  • App has limited functionality
Sales Hub is great for our sales team, who is usually on the road and unable to connect with support staff in the office on a regular basis.
December 02, 2022

Highly Recommend HubSpot

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This has made my job much easier and more organized! Love all of the metric features and have been much more productive since using HubSpot. It has helped organize my whole company and produce great results from the way it is set up. Big fan of HubSpot and highly recommend it all around!
  • call metrics
  • organizing lists
  • sorting metrics alphabetically
It's suited for when we need to make call lists and how to organize said lists, with staying on top of tasks. The queue feature lets me divide my call lists us easily and keeps me organized well. It may not be suited always for directly replying to emails as I prefer to do that in Gmail.
December 02, 2022

We love HubSpot Sales Hub

Trey Salley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Sales Hub helps keep my contacts in order and the task manager is top-notch. They deliver every-time and streamline our business operations. I use the HubSpot Sales Hub every single day and it allows me to get to the correct clients and keeps me organized. I love how it connects to my outlook account as well.
  • customer service
  • Help
  • Organization
  • server issues
  • contact duplication
  • some automations
The HubSpot Sales Hub is a great tool for any business that needs a CRM and is willing to pay the money for it. The streamlined communication is highly valuable for any business and differently helps when looking for information, clientele, and any other forms of key business players. IT is awesome no bad scenarios.
Spencer McPherson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use HubSpot Sales Hub as the CRM to keep track of contacts, accounts, and deals flowing through my pipeline. HubSpot Sales is the main tool that I use in my day-to-day activities because it tracks all of the important data of who I need to reach out to and why.
  • The task feature of HubSpot has been super helpful for me to organize what activities I am focusing on throughout the day. Instead of having a generalized list of the activities that need to take place today, I can organize that list by calls, emails, to-do's, linked-in, etc. That way I can take an hour of my time and focus on only doing phone calls, only doing emails, etc. It has helped me increase my productivity by making 20 phone calls a day to 100 phone calls throughout the day.
  • Hubspot Sequences are also super helpful in order to plug and play contacts that need similar solutions. The automatic email feature allows me to not have to spend time sending a simple email template. Instead, it automatically sends that email out at the time that THEY would most likely respond.
  • This gives me more time to focus on the tasks that I can't automate, allowing me to be way more productive. I can also customize my sequences to automate when I am reaching out, and what activity I am doing.
  • Sequences give me the ability to create a highly customized approach, with the scalability of a plug and play format.
  • I would love to see things a little more simplified or have the capability to hide everything except what is important to me in my role.
HubSpot Sales Hub is perfect for my role in the software world. Any SaaS company should use HubSpot Sales Hub to keep track of their deals and accounts.

I don't have much experience working in other industries with HubSpot Sales Hub, but I'm sure that there are some use cases where smaller companies that don't need as many tech integrations would find HubSpot Sales Hub as over kill.
Kate Mooney | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot Sales Hub to reach out to prospective leads & organize workflow. HubSpot Sales Hub allows us to maximize efficiency in outreach and to easily keep track of all correspondences. You can even create outreach content in HubSpot Sales Hub, allowing you to have access to all of your emails in one place. HubSpot Sales Hub syncs with gmail minimizing time spent swapping between applications.
  • Stores detailed lead information
  • Syncs with apps like sales navigator and gmail
  • Allows for organized outreach workflow through email sequences
  • Not enough criteria to divide tasks by, or urgency
  • Task clutter means its can be difficult to identify follow ups
  • No inbuilt dialer
HubSpot Sales Hub is really great for organizing workflow. If you have a smaller lead pool & you don't want to be repetitively reaching out to the same people, HubSpot Sales Hub allows you to put leads on a sequence and work off of your tasks. You don't have to worry about manually monitoring cold email outreach. HubSpot Sales Hub lacks slightly in its organizing of leads when not on sequence. There is not a lot of search options except for searching specifics, such as name & company.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Keep track of new contact leads and sales-related tasks very efficiently, also allowing you to easily plan your upcoming week, the week after, the week after that week, the month, and even the whole year ahead, which allows you to quickly verify planning to schedule events ultimately benefiting your client with the quick responsiveness.
  • Scheduling
  • List new leads
  • Keep track of deals
  • A little slow
  • A few glitches from time to time
  • The in browser calling is almost okay
Any business that is trying to grow and not miss a beat or a single opportunity would enjoy this the main advantage, in my point of view is definitely how it helps keep track of just about everything, and it can be very easy to lose track of many aspects and events going on especially if you are trying to get your business to grow quickly.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We manage sales, support, customer profiles, and warranty tickets through HubSpot Sales Hub. It's a great way to have all of our parameters in one spot to report on trends and allows us to make more educated decisions on how to improve our front-end systems! Additionally, it's been a great tool for back-end communication between employees as well to make sure we're all on the same page!
  • Reports
  • Ticket management
  • Task organization
  • Sometimes HubSpot Sales Hub has some speed problems
  • Contact merging could be easier
  • Ticket view filter UI is a bit unintuitive - specifically, the ticket properties aren't alphabetized but laid out in somewhat random order, and there doesn't seem to be an option to change that
We use HubSpot Sales Hub to keep a tally of our in-house warranty tickets, and it is particularly good at managing and organizing them so that we can thoughtfully plan out our weekly warranty/repair schedule. Additionally, Hubspot's comment and inbox system are incredibly useful for having multiple team members work through a singular inbox without stepping over each other. One thing I think should be worked on though would be the performance of the site as it stutters and freezes fairly consistently.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We now have an easy way to market new clients, communicate with current clients, track all deals and set up daily tasks. No more google sheets, checklists, or chaos! We now have regular meetings with potential clients to demonstrate our product. Before HubSpot Sales Hub, we had no way to reach clients consistently. Over 75% of our demos turn into sales.
  • Using templates for marketing emails
  • Setting up daily tasks
  • Work flows
  • We need automated emails (workflows) for clients who do not have deals, this is a big issue
HubSpot Sales Hub is wonderful for tracking and monitoring clients. We work with school districts and schools, so we depend on creating that parent/child company relationship. Reaching out to new clients to send emails only takes a min but must be manually done. We had to hire a part-time person to do this, where it would be better if these could be automated.
Score 7 out of 10
Vetted Review
Verified User
I use this software every day for sales and keeping customer accounts. It helps me to organize the next step with the customer or outcome. Love the software and customize it the way you want it.

Isn't it what we need in small businesses? Customize it, organize a large number of customers outcome, and able to make connections to the customers via Omni channels.
  • Customize it they way your business needs
  • Collabrate with team work
  • Dashboards, you can see the outcome of every week or month
  • I think it cliche at communicate at 3rd party apps
I think HubSpot Sales Hub is for small businesses and helps them to grow in revenue and customer-wise.
Kaare Nørregaard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it to keep the marketing and sales departments aligned. Everything is integrated and visible for everyone on the team. Deal creation and managing the pipeline is easy and intuitive for the team to use. I’m using HubSpot and especially the Sales Hub several times a day, and I can only recommend it.
  • Deals and task creation
  • Managing the pipeline
  • Email templates and tracking
  • Managing the product library
  • Outlook for Mac integrations
  • Email templates
As previously mentioned, I’m a satisfied user of HubSpot Sales Hub. We’re an agency, and we’re using it to keep track of all our opportunities, closed sales, etc. We are using the Marketing Hub as well, and I think it’s the combination of the different hubs that represents the value of the platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot Sales Hub on a daily basis as the backbone of our operations. The key advantage it brings to our team is organization and efficiency. Keeping old and new customers alike organized and easy to manage ultimately leads to better productivity for the entire team I am a part of, but also our co-workers in the field.
  • Organization
  • Fluidity
  • Intuitiveness
  • Automation
Every scenario for my team and I is reliant on HubSpot Sales Hub being a part of the process. The software literally acts as a Hub that everything flows through for us. I don't have any memory of a time this wasn't useful for me. I would say the same for my co-workers as well.
Score 10 out of 10
Vetted Review
Verified User
Helps keep me focused on tasks for each day. Gives me the opportunity to set future tasks with a call-back date. All the notes are lined up under the last contact so I can follow what's been happening in each account as well as help others follow if I'm out sick or on vacation.
  • Set a task with a complete date
  • Contain all prior calls/notes in one spot
  • I can record all important conversations, so I don't have to remember what was said at a later time
  • Match all parent companies with their children
HubSpot Sales Hub is well suited in the case where SALES teritories shift. The new SALES-PERSON can easily review all past notes / history as not to skip a beat in the customer's eyes. HubSpot Sales Hub is less appropriate in a case where you would need to see all the companies under the parent or in case of a merger.
Susan Hurrell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
HubSpot CRM and HubSpot Sales Hub are the backbones of our everyday business operations. We use HubSpot Sales Hub to manage and nurture leads through the sales funnel.
  • Filtering and reports
  • Automated communications
  • Workflows
  • Cross-object reporting (contacts with open tasks by sales rep, for example)
  • Pagination on the activity feed to speed reviewing sales conversations
  • Ability to review a filtered list of contacts with a "next/back" button - similar to their task management capability
We started as a five-person company in 2012 and are now at almost 80 people - our sales team has grown times 5. HubSpot Sales Hub has scaled with our needs over time, and I would recommend it without hesitation.
October 29, 2022

Sequences save the day!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to track all client interactions, collaborate on client issues, and for email sequences (marketing and sales funnel) and task management. We also use it for reporting on key metrics.
  • Automated email sequences
  • Batching tasks with queues
  • Connecting customers to other customers, companies, and tasks
  • Assigning tasks in a sequence to the proper person, not just the person who activates the sequence
  • Inability to text customers and track with same functionality as email is a big missing
I love it for being able to keep my different sales funnels (sequences) active and engaged! I also love the reports and dashboards you can create.
October 29, 2022

Great CRM!

Alyssa Semple | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a sales organization, we use HubSpot Sales Hub to gain insight into leads that are engaging with our outreach and website content, to perform targeting marketing off of this data as well as to broaden our reach, and to move leads through the sales process.
  • Provides insight and metrics on prospect engagement
  • Contact, deal and task management is all integrated and customizable
  • Email integration means everything is automatically captured in HubSpot Sales Hub, without manual intervention
  • Being able to schedule emails and easily send batch emails is a huge bonus
  • Dashboards can be difficult to build / understand where data is pulled from
Being able to capture the engagement of prospects helps to target my sales efforts, especially with a large territory. The use of sequences to automate communication within campaigns is also very helpful, especially with the level of customization available - it's way more than just a mail merge.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Sales Hub throughout the entire customer journey. We use email sequences to reach out to prospects and follow up with leads, we use the meetings feature to schedule meetings easily from our website or directly from an email, we track deal progress and meeting notes, and manage tasks to keep on track.
  • Email Sequencing
  • Meeting Booking
  • Task Management
  • Better Sales Nav integration
  • Gong integration
  • note taking
I love HubSpot! It is my favourite CRM by far. I think it's great for marketing and super helpful to ensure there's no disconnect between sales and marketing, which is critical for any GTM motion. I love the reporting and analytics, I think it's very easy to set up and use.
Tuhin Sadik | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As part of our digital transformation, we implemented HubSpot Sales Hub to manage our lead and follow up with prospective clients. Easy-to-access reporting and suggestion templates allowed us to send better emails to clients. It's flexible and works with HubSpot and other marketing systems, and we've integrated it into all our marketing efforts. I like the email sequence function that helps my existing contact email campaigns. It allows us to track KPIs, implement data, streamline outreach, and keep account history.
  • The sales funnel makes it easy to predict and track how sales development is going.
  • It enables us to run all our businesses as a single unified solution using a single system from the ground up.
  • It's the catalyst for our digital transformation and works well with HubSpot and other marketing systems.
  • Overall, navigation is lacking, and activity logs can be overwhelming.
  • More robust conversion reporting is required to support larger enterprise teams.
HubSpot Sales Hub is a versatile, customizable, and user-friendly tool that enables us to achieve our goal while providing a best-in-class customer experience in a single location. It is the best at task management, desktop integration, and contract management. It's easy to forecast with a sales funnel and track sales development. HubSpot gave us the best platform to track sales opportunities and customer databases so we could easily convert leads.
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