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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2140)

Attribute Ratings

Reviews

(26-50 of 654)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot [Marketing Hub] across the whole org. Primarily in marketing, of course, but we use it to enable Sales as well. Using the drip/nurture campaigns and the ability to add right from the CRM. Additionally, we have our whole website built through HubSpot [Marketing Hub]...it really helps keep the analytics under one accessible roof. Not everyone grasps Google Analytics and HubSpot [Marketing Hub] has made that information more digestible for the greater teams.
  • Landing Pages
  • Nurture/Drip
  • Sales Enablement
  • Grid system for web design
  • Customizable reporting could use some work
  • Email development is more hand held than customized
I believe [HubSpot Marketing Hub is] applicable just about anywhere. As far as Marketing Automation Solutions go, HubSpot [Marketing Hub] is up there at the top! It's very well suited to mass-emails, but a little more limited in a one-to-one sense. One of the best parts may be the dashboard and UI/UX...it's very easy to comprehend and even on-board new team members. Much better than some others out there.
Adam Gould | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Hubspot Marketing Hub is currently used in supplement to two other CRMs we use, to help with our ABM campaigns for the sales department/sdr team.
  • Integrations
  • UI loading times are fast
  • Easy access to support
  • Ease of use
  • No current cons
[HubSpot Marketing Hub is] less suited for ground-level startups/solo entrepreneurs as the basic license limitations are a bit tight. Better suited for anything above that, though.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Hubspot is my "go-to" platform for my small marketing agency. I think many folks look at Hubspot only for its CRM application, but Hubspot provides tools for social media marketing, content management, web analytics, and search engine optimization. It has everything you need to get started with digital marketing as you learn the ropes.
  • Content management.
  • Email marketing.
  • Hubspot works best when it's the only platform used, if you are okay with this, it's not a concern.
  • While emails are free, if your list has too many names, it will cost you.
  • Some inflexibility.
As mentioned earlier, we are a small marketing firm and this software suits us fine. However, if your organization scales to a much larger enterprise, Hubspot can be a limiting factor. That said, it is a great piece of software to cut your teeth on as you get your company rolling.
Joelyn Brickner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use [HubSpot Marketing Hub] for the CRM or are still in the process of developing this for email blasts including educational materials and promotions. We've built our website on HubSpot. It offers interconnected pages, blogging and social media posting. I've only been using it since October 2020, but I am impressed with how much support they offer, and when I need to edit, update or do something that's more FEWD, it's fairly easy to figure it out without years of experience.
  • The menu bar is well organized from Contacts (the CRM) to Marketing and Reports
  • Creating Social Media Posts is straight-forward; it's easy to upload images and set schedule
  • Editing website pages takes a little training, but once you understand the how the side bars and tools work, you're off and writing
  • Similar to editing website pages, posting blogs takes a little training, but you can immediately see the results, and they are easy to schedule and link up to social media.
  • Design Tools (part of the Marketing menu) takes a bit of hunting around to find things like posting forms.
I've worked with HubSpot [Marketing Hub] for six months and having all of the tools I need to write and edit website pages and blogs, post social media and send out emails is pretty awesome. There's still a lot of marketing and sales tools I don't know how or haven't had to use yet. I'm confident when I do need additional resources, HubSpot will probably have them. I'll learn to use them intuitively or easily find some training.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot Marketing Hub across our entire organization and for our Inedo Japan teams. I personally use HubSpot every day, multiple times a day, for marketing emails, contact management, lists, blogging, workflows, and analytics for all these. We rely on HubSpot to automate many processes that would otherwise take too much time for our small team.
  • Workflows have a great UI that make them easy to use
  • Automatic contact grouping by using the company emails
  • New email UI is nicely flexible
  • Email time zone send increases open rates
  • Auto-tracking on CTAs
  • Lists have some inflexibility that can be frustrating
  • Emails sometimes don't allow "Send To More"
  • Unreliable "undo" function on blogs editor
I basically live in HubSpot. While I don't have any experience with competing solutions, I have found HubSpot easy to use and consisting many features. We have found HubSpot highly appropriate for email marketing and blogging, lead tracking, and more. We do opt for a more designer-oriented solution for landing pages, as HubSpot's is designed more for amateur users and is thus less extensible than other solutions.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Marketing Automation
  • Lead Capture and forms
  • CMS
  • Marketing attribution
  • Traffic and marketing analytics
Love the CMS nature of marketing hub. Requires minimal development hours or intervention once the site is set up. We have our blog and site all within HubSpot. The marketing team on their own can manipulate pages and make quick edits.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
HubSpot Marketing Hub is typically only used by our Marketing & Communications department, but some other employees from separate departments and divisions also make use of it, particularly the lists tool. It addresses the business problems of managing contact and company information in a clean, accurate, and accessible way while also connecting said data to marketing emails.
  • The overall user interface is great, very easy to learn and navigate.
  • The email builder is pretty intuitive, and even the default templates look nice.
  • Like anything with HubSpot, it gets updates pretty frequently to enhance the features and experience.
  • The forms feature doesn't really have a good "preview", and instead just gives you the real link. Sadly this means test submissions result in real data that needs to be cleaned up later.
HubSpot Marketing Hub is best suited for companies that have a lot of contact and company data, and want to make use of that in terms of email communications, and connecting said contact data to activity on form submissions, blog webpages, etc. It may be less appropriate if the company is on the smaller side, and doesn't necessarily make use of blogs, web forms, and the like.
Damini Gandhi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot for marketing automation activities like email campaigns, drip campaigns etc. It is a one-stop shop for all our marketing activities, including social media marketing campaigns.
  • Email workflows
  • GDPR compliance
  • Third party integration
  • Landing page design
  • Hubspot academy and certification
  • Social media integration and monitoring missing
  • Workflows are difficult to understand at times
  • Slightly premium pricing, for enterprise
It is an awesome solution for marketing automation except for social media monitoring part. If those integrations are achieved, then it will become a complete marketing full-stack solution.
David Pye | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Widewail is utilizing HubSpot's Marketing Hub at every level of the organization with Sales, Marketing and Account Management being the most relevant departments. Among other things, it's been terrific at connecting us with potential customers, helping us measure the source of those leads and identifying the most effective content, processes and inbound strategies.
  • Generating Leads.
  • Analytics/Measurement.
  • Lead Management.
  • SEO Strategy.
  • Content Strategy.
  • CMS/Website Platform Usability.
I would recommend HubSpot's suite of tools to SMBs looking to centralize sales, marketing and other mission-critical business processes. I have no basis to rule it out for higher-volume Enterprise applications, but haven't worked with it at that level. There has been far more positives than negatives in regards to its usefulness to our company.
Sereena Schneider (LION) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use it throughout our entire organization, as well as on behalf of our clients. Data and analytics are a HUGE part of what we do as inbound is still really new in our market so we utilize all of the tools HubSpot has. Content creation is another major component and the tools in HubSpot allow us to do that in a clear and simple manner. This saves us time and helps our clients better understand what we do.
One of my favourite features of HubSpot is the ability to do A/B split testing; it allows us to really focus on what resonates with each clients' ideal target personas.

  • The support representatives are amazing - I never fear having to contact them for help.
  • This is the only tool we've found so far that has great options with Call-to-Action(CTAs) and split testing in the way we like to utilize it. That alone was one of the huge selling features.
  • The platform is ridiculously easy to use. Everything is laid out in easy-to-follow steps and if you've missed something, the software will let you know.
  • The training is amazing, I love the webinars.
  • Would love to see an e-commerce platform added to HubSpot
  • This is kind of a nit-picky point but you used to be able to adjust indents on bulleted/numbered lists (on blog posts and landing pages) and now you're no longer able to. I miss that feature.
  • The knowledge base (in help, to search for a question) almost seems like there's too much information in there. It can be really hard to find specific info sometimes.
For most clients, we produce a proposal for them that includes HubSpot in it because of the ease of use and the functionality of it. The only time it doesn't work (and we won't offer it as a solution) is when pricing is a major factor for the potential client. We may offer it as a high-end option, but most of the time we'll look for other solutions that can solve the potential's concerns. So of course, a key question for us is budget. If HubSpot can fit in the budget, that's what we go with. The only other time it's not a good fit (excluding budget) is if the client needs e-commerce functionality. Then it can be difficult to integrate it with another system.
Score 10 out of 10
Vetted Review
Verified User
We use HubSpot to integrate the Marketing and Sales teams to follow the consumer's entire journey and encourage them to buy our product with the marketing and sales strategies contained in our marketing automations. As every consumer trajectory needs to be recorded, we also use HubSpot to pass on information to the Sales team so that they can convince the user to buy our product. In addition, we also use email marketing to nurture leads with content related to our products and "warm them up" to increase lead scoring and consequently understand whether consumers are able to buy from us.
  • Marketing automation
  • E-mail marketing
  • Marketing analysis
  • landing page builder
  • Ad management
For a company that has a good cash flow and is willing to pay a little more for a great marketing automation platform, Hubspot is the ideal platform that really solves many problems related to lead management, lead tracking, conversion points, and email streams. The platform also offers robust marketing data reporting that other companies don't perform well.
Jenny Schell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At RJ Hedges we use HubSpot primarily for marketing and managing our webpage. HubSpot provides us with all the tools we need to make tracking our customers easy. HubSpot also provides us with what I need to make changes to our website quickly and easily.
  • HubSpot makes managing my website really easy. I don't have a lot of experience with maintaining webpages and I don't understand computer code, so using HubSpots program is so easy because I don't need to have the website background one might think they need because they provide you everything so any normal person can do it.
  • Tracking potential customers is so easy. I love how HubSpot keeps track of when and were a lead was on your website. It helps me know where we are in the sales process.
  • I really like how easy it is to use HubSpot's email. I send out emails a lot, and it nice to be able to use a program that is so user friendly.
  • I can't think of anything at this time. HubSpot is always making improvements to their programs which is awesome from an end users viewpoint.
I have recommend HubSpot to a number of people. I have had nothing but a pleasant experience with working with HubSpot since 2010. Their program has made my job at RJ Hedges easier and more enjoyable.
Denis Mutsky | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using HubSpot as a primary tool for all communication with our customers as well as for lead generation (inbound marketing). This tool provides us also with competition analysis, various analytics and reporting to mention few. We are also using HubSpot as a tool to follow through with our deals and manage a pipeline of potential customers.
  • A lot of time saved with their automation workflows
  • Excellent end user support
  • Super easy and intuitive user interface
  • Slightly expensive for SMEs - would be great to have cheaper pricing plan
  • Some can find all features set a bit overwhelming
I would recommend HubSpot for anyone looking to automate inbound marketing processes, lead generation, email marketing, landing page development without a need to involve website developer.
Josh Singer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Hubspot account teams & consultants are top notch - they take the time to train you on the software and ensure that you are sent off in the right direction before getting into the software too deep
  • Hubspot has a whole ton of features and a lot of fun bells and whistles - AND it is user friendly! Some of my favorite features are the page performance feature (breakdown of individual pages within your site and their search engine friendliness), tracking URL builder (it can be tough to follow multiple campaigns and sources, the tracking URL builder really helps!) and finally, the social monitoring tool (it's like hootsuite for your lead database!). Beginner's and experts can make use of the software and many of its features
  • Hubspot's technical support team made it very quick and easy to get us set up - and if we ran into a problem, we found their support to be helpful and quick.
  • I would advise Hubspot offering higher quality templates for landing pages. Without some basic programming, the templates provided are a little bit behind in design "fanciness" as compared to some I have seen.
It is important for a colleague to understand WHY they are purchasing this product. They need to make sure that they intend to use it for its purpose - if you're just going to continue your old school way of marketing (banner ads, direct mail), Hubspot is not for you. But if you're willing to invest the time in trying a new way of attracting customers, Hubspot software and staff will hold your hand and send you in the right direction.
February 18, 2020

Hubspot

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use HubSpot as a way to track communication with our customers/consumers. Mainly monument specialists and administrative assistants use it.
  • All inquiries organized in one area.
  • You are able to route the customers on likeliness of buying our product.
  • Be able to link two or more customers together.
HubSpot is great for us to communicate with the customer or directly to each other. We can see how many times a link has been clicked or how many times an email has been opened.
Meredith Mackay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HubSpot is being used by my organization in many capacities. We used it to track contact information, we use it for any interactions we have with prospects and/or clients. We use it to track sales pipeline. Leadership uses it to track our pipeline and growth revenue. We use it for reminders and for follow up tasks. We use it to store documents we have sent to the prospect and/or client. It helps streamline the sales process in its entirety.
  • It does a great job tracking email opens and/or clicks.
  • It does a great job organizing/filtering all contacts so you can quickly view anyone in a specific area or state or even by a technology.
  • It can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first.
  • It could do a better job with layout.
HubSpot is well suited for many scenarios but the most prominent one in my role is following up with clients and/or prospects. It really helps me keep track of last interactions which includes notes, emails, calls, and meetings. Being able to see previous contact with a person helps me know where I have left off and also how I need to follow up. This is crucial for sales people since it is very difficult to remember all interactions and communications on your own.
January 09, 2020

HubSpot Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We utilize HubSpot for our customer relationship management system. We track all activity and communication via HubSpot. Our pipeline is monitored and reported via HubSpot and it acts as a great tool for our day to day operations. It is being utilized by many departments, sales, marketing, and customer service as well as our BoD's. Is address our organizational problems and keeps us up to date each and every day.
  • Pipeline.
  • Tracking activity.
  • Mass email limits.
  • Integrations with other vendors services.
I like the way the pipeline is presented in Hubspot. I prefer to use the board view vs the table view. It matches our sales process and is very user-friendly. When reviewing previous interactions with a client or prospect, HubSpot documents all touch points and allows me to review and prepare for my next touchpoint.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use HubSpot in both the sales and marketing departments, for lead acquisition (awareness-acquisition). We use the website, the CRM and the market automation tools. We recently started using the emails more and restarted using the blog for inbound lead generation, and I've been struggling with metrics as a whole.
  • Complete solution
  • Easy to use
  • Great customer support
  • Price
  • Bot filtering and analytics in general
  • Email marketing features
HubSpot is great for companies that rely a lot on inbound marketing to generate leads, for companies that need a good integration between market and sales, and for web designers who know how to code with HubSpot. It's also a good tool for someone who wants to do basic management, but you'll still need a lot of other tools for complete tracking and better results.
Sanjit Mandal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use HubSpot as a CRM system to connect and stay engaged with clients. It was always challenging to go through Gmail and Outlook to see when I last followed up with certain potential clients in the pipeline. I would do a search for their name, sometimes I would find it, something I would not.
  • Saves countless hours searching for customer information.
  • Very simple easy to use interface; very responsive too.
  • Creating another pricing level for small businesses
If a small business is looking for better systems and processes to manage its sales cycle and customers, this is a great solution. As we focus on our business, we tend to lose focus on the operations or ways to optimize our customer management systems, and HubSpot has plenty of training and content to learn the best processes. You can contact them and speak with someone, and they will help.
Brooke Weinbaum | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Hubspot to keep track of all leads and quarterly predictions. Every day, anyone from our team is notified about a leader they have previously input to the system and told when it's time to check in with them. We rely heavily on HubSpot to understand where our sales pipeline stands and what amounts of revenue we see coming in the near and distant future.
  • Notifies you about leads.
  • Allows you to create your own filters so you can search easily for the kind of contacts you want.
  • Generally any issue I had previously they have already made more functional and I have become very used to working with Hubspot so I have very little complaints.
Hubspot is great for sales and marketing teams to understand the leads they are collecting and how to better stay in touch with them. I'm not familiar with Hubspot's other products so I can't comment on how it will or will not be useful for different teams.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for email campaigns, events, landing/registration pages, calendars, newsletters, blogs, and social media. We send a monthly newsletter, and have a weekly blog that goes out to our subscribers. We also use it for marketing lists and all of our corporate communications regarding events we hold, whether it be professional or social.
  • Email and email templates.
  • Marketing lists.
  • Price is a bit high.
Hubspot is great as a marketing automation tool used for email contact marketing. We use it for monthly and weekly blasts to our subscribers and also use it a lot when we're trying to drive attendance to an event that we are hosting, whether it be a luncheon or a golf outing.
Erin Harris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company is using HubSpot as the main tool for managing leads, deals and customer information. I find the HubSpot tools for landing pages, blogs, CTAs and forms very intuitive and easy to use. I went through the certification programs and they really helped me understand the methods of modern-day marketing and how to use automation tools efficiently. The reporting tools really let us see if what we're doing is putting us on the path to success or where we might want to adjust our messaging or CTAs. In the past, I found that HubSpot ties pretty seamlessly to Salesforce and it's easy to update and make changes as necessary.
  • Hubspot tech support is knowledgeable and quick to respond and will stay with you until the issue is resolved.
  • Hubspot keeps the technology up to date with current web and marketing trends.
  • HubSpot offers a lot of online help resources including training to help you learn.
  • Hubspot to Stripe Integration could be improved without a lot of extra programming
  • Creating workflows can get tricky and confusing.
Hubspot has created a one stop place for the marketing department to create and manage communications that feeds information directly into Salesforce. It's easy to setup and manage and I think anyone in marketing at any skill level can pick this tool up and use it efficiently in a small amount of time.
Ron Rothstain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have been able as a department to become more organized. The tasks feature allows me to create reminders to follow up with prospects and clients. I am also able to track all of my deals very easily and move them through my sales pipeline. The ability to sync my work email to HubSpot is a game-changer. I can easily find out when my last touchpoint was and what we had discussed.
  • The tasks feature is great for following up on unfinished tasks.
  • Super user friendly and easy to use.
  • Easily incorporated into other apps.
  • Great user support.
  • Can't automate alerts and send them to staff.
  • Occasional bugs with the software.
  • Wish I could upload photos to my profile.
HubSpot is great to organize our department's contacts in one place. It brings both marketing and sales together to work as one. We are able to send emails to everyone, figure out their email preferences and follow up on important calls or who opened important emails. On the other hand, the requirement to have an email address from every contact actually slows us down sometimes. Many of our reps have phone numbers for their contacts but no email addresses initially - or when a contact moves companies and our reps have not yet had a chance to get updated information. It creates a bit of extra work in monitoring those situations, especially when our marketing team pulls emails for their campaigns. It would be great it we could have either/or email and phone number as a requirement.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When we started using HubSpot, we implemented it only for one department (Marketing). Later on, we realized how useful the whole platform is. Currently, marketing, development, and the sales teams are on HubSpot. We chose it to address the following problems.
  • The marketing team was generating the leads, but what was happening with those leads was not tracked. And, if it was, it was done across multiple Excel sheets.
  • Email marketing was spread across different platforms.
  • We never thought about going bigger on landing pages.
  • Content marketing was a problem.
We needed a proper system in place and HubSpot provided us that platform to bring our team, ideas, and content in the same place.
  • Email marketing: With HubSpot, we were able to create sequences & workflow which made life easy.
  • Lead Qualification: Proper leads go to corresponding funnel.
  • Landing Pages: We want to show different things to users and don't want to spend time creating web-pages.
  • Price: They need to work a bit on their pricing model.
  • Third-Party Agency/Implementation Partners: They need to review their agency partner and take proper feedback about them as we faced huge problems with the partner we worked with.
HubSpot is a perfect platform for users who are planning to scale their marketing spends and sales efficiency. It's easy to use and as a marketer, you can plan a lot of things and learn new things on the go.
Deepak narsaria | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use HubSpot to manage my work and team. It has various automation tools, and I like it personally. All I can say is that its an all in one tool where we can do our work easy like pop up for inbound marketing. From where it stores the data of the user, and it is very cost-effective, and nowadays, all companies are using it. The whole organization uses it. It solves inbound and outbound marketing problems. So I am delighted with the HubSpot.
  • HubSpot allows a very high ROI, as its focus is to automate and process what matters and grow the sales funnel.
  • For Inbound marketing, HubSpot quickly understands customer behavior and interest and converts free to paid members.
  • It has an excellent email automation system, which helps us to collect data from the visitors and pitch them regularly.
  • Once we achieve the results, The price of the HubSpot goes up, so they have to look after retaining customers.
  • It's not suitable for big companies which deal in B2C and B2B. It has an extensive database, and I feel that HubSpot is not suitable.
  • For a new user, it's difficult to understand the interface of the HubSpot and its automation are complicated.
HubSpot is well suited in the conversions and for a better return on investment. It has created well they understand the behavior of the customer in every path and convert them from free to paid. The service is also excellent; it is the only reason so many people prefer HubSpot. In pricing, I think it is less appropriate.
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