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HubSpot Marketing Hub

HubSpot Marketing Hub

Overview

What is HubSpot Marketing Hub?

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

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Recent Reviews

Review of HubSpot Marketing Hub

1 out of 10
December 28, 2022
I am the social media manager for a Hubspot affiliate agency. And I regret to say it is completely outdated and it created more problems …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (364)
    8.2
    82%
  • Dashboards (366)
    7.9
    79%
  • Landing pages (362)
    6.3
    63%
  • Email deliverability reporting (363)
    6.1
    61%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
per month

Starter

$50

Cloud
per month (includes 1,000 contacts)

Pro

$890

Cloud
per month (includes 2,000 contacts)

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttp://www.hubspot.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $50 per month
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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

7.1
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

7.1
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

6.3
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

6.4
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.7
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.3
Avg 7.6
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Product Details

What is HubSpot Marketing Hub?

HubSpot Marketing Hub is a growth platform, on a mission to make the world more inbound. The vendor boasts over 64,500 total customers in more than 100 countries presently using HubSpot’s software, services, and support to transform the way they attract, engage, and delight customers. With Marketing Hub, HubSpot aims to give companies tools designed to help them Grow Better. HubSpot Marketing Hub is tailored by the vendor to have everything needed to run successful inbound marketing campaigns to keep people interested in a business, and happy to be its customers.

HubSpot Marketing Hub Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

HubSpot Marketing Hub Screenshots

Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Analytics - Track engagement with your entire funnel with real-time reporting on website performance, traffic and marketing effectiveness.Screenshot of HubSpot Social Media - Don’t batch and blast. HubSpot’s social media publishing helps you become smarter about the way you schedule and publish content on social media.Screenshot of HubSpot Blogging and SEO - HubSpot provides an integrated set of tools for Search Engine Optimization (SEO) which makes getting found online a natural part of your inbound marketing mix. More than a simple CMS, HubSpot provides an integrated authoring view with SEO-oriented suggestions as you write blog posts.Screenshot of Marketing Automation with HubSpot - Define workflows for highly targeted and personalized nurturing campaigns that send your leads and prospects the right targeted content at the right point in their decision-making process.Screenshot of HubSpot Contacts - Integrating with most common CRMs, HubSpot provides a seamless view of your contacts, allowing you to customize and personalize email communications.

HubSpot Marketing Hub Video

Visit http://www.youtube.com/user/HubSpot to watch HubSpot Marketing Hub video.

HubSpot Marketing Hub Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States, Argentina, Austria, Australia/Cocos/Christmas Island, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Czech Republic, Cyprus, Denmark, Estonia, Finland/Aland Islands, France, Germany, Greece, Ireland, India, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Kingdom
Supported LanguagesEnglish, French, German, Japanese, Portuguese, and Spanish

Frequently Asked Questions

HubSpot's Marketing Hub is an all-in-one inbound marketing engine that includes tools for email marketing, landing page creation, social media marketing, content management, reporting & analytics, search engine optimization (SEO), and more.

HubSpot Marketing Hub starts at $50.

Act-On Software, Adobe Marketo Engage, and Salesforce Marketing Cloud are common alternatives for HubSpot Marketing Hub.

Reviewers rate WYSIWYG email editor highest, with a score of 8.6.

The most common users of HubSpot Marketing Hub are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2140)

Attribute Ratings

Reviews

(126-150 of 654)
Companies can't remove reviews or game the system. Here's why
Maggie Millard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Training new customers. I'm not particularly tech-savvy, and I'm no marketing expert, but HubSpot makes it easy to learn about using the product AND about marketing strategies.
  • Making the interface intuitive. If I can't automatically figure out how to do something, it's pretty easy to figure out how to learn how.
  • Customer support when reaching out with questions. The team does a great job of following up in a positive and encouraging way, offering to help at every turn, and supporting us in anything we need.
  • It gives us awesome metrics that are really helpful in figuring out how our efforts are going, and what we should focus our next efforts on.
  • It's difficult to search for materials in the HubSpot Academy and make sure you're turning up all relevant materials. SOMETHING always comes up, but since I find other materials elsewhere, I don't think I actually get everything.
  • The webinars provide good information, but it takes them way too long to get to the point - I could cut out two thirds of what's said in the webinar and still get all of the relevant information that I need.
  • It would be nice if the information covered in the webinars were provided succinctly somewhere else, so I could just read the info. without listening to the chatting.
  • I have a hard time figuring out the new interface when they make a big change - it would help if they put out short product videos showing what the differences are, and convincing me that they're better than the old way (maybe they already do this and I miss it?)
Adam Bockler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Email marketing. It helps with automated RSS emails (from our blog), and provides more and more detailed reporting of how the emails fared (how, when, and where they were read), how they get sent, and making sure they look and perform as best they can.
  • Social media. I've noticed using things I wouldn't have gotten anywhere else from the Monitoring portion. Scheduling social media is nice.
  • Database management. There are tons of ways to segment leads.
  • Social media scheduling. I wish HubSpot would suggest days and times to help your social media get the most amplification.
  • Similar to social media, I wish HubSpot would suggest times and days for email engagement.
  • No dedicated support for our business. We used to have it, but now we don't.
Jenny Weeden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Hubspot is easier to use than most of the other marketing tools I've used. My training was quick and I was up and running with the tool (with a few questions, but still) in a month or less.
  • Hubspot does exactly what we need it to—help us DRIVE LEADS. If you are looking to boost inbound efforts, this is the tool to use. The tool is organized in a way that makes lead gen marketing very simple.
  • As a company, I think Hubspot does an awesome job providing resources to the people that use the tool. Whether it's their blog, offers, trainings and more, they really care about developing their customers.
  • Hubspot definitely has its glitches and can be a little buggy at times.
  • Hubspot's reports leave something to be desired. I especially think the keywords report could be a bit more flexible in terms of giving data history.
  • The Hubspot and SFDC integration is rough because Hubspot operates on the contact level and SFDC operates on the account level. Many of our clients use Salesforce, so this is a bit of a headache for us.
March 16, 2017

Agency HubSpot Review

Lucy Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Inbound education. As founders of the inbound methodology - you would expect that!
  • Close loop management and reporting - and increasinly, more and more integrations are available.
  • User experience is clean, simple and easy.
  • Better social media monitoring would be nice - although it is already comprehensive and trackable.
  • More integrations - though these are coming!
  • More defined difference when moving between client portals would be helpful.
Craig Johnson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Landing Pages can be set up quickly, the ability to clone and make minor changes and make basic design changes is important to get emails and forms implemented fast and in real time.
  • List creation can be set up by static list and automated lists that are generated from forms.
  • Forms allow for quick integration into the landing pages. Smart Forms allow for gathering of additional information from contacts that are already in the database.
  • New forms have been added and more templates
  • Customer Service is good. Respond quickly to emails and also can answer questions on phone to keep projects moving forward.
  • More integration of contacts into the email platform to allow for quicker searching.
  • Email folders by campaign for archiving of old campaigns
  • Better way to tag photos and find photos that have been used in previous emails rather than just by image.
Score 9 out of 10
Vetted Review
Verified User
  • HubSpot's landing pages can be easily customized to make it more personal.
  • HubSpot lets you easily organize your campaigns and measure the results.
  • Hubspot helps improves our inbound marketing efforts.
  • Would be great if there's an option to sort contacts alphabetically, add a secondary email address, be able to batch download links/attachments from completed forms, name each tracking URL instead of just associating it to a campaign, and tag contacts on Facebook and LinkedIn in its social media publishing tool.
  • The custom date range in the reporting section doesn't seem to be accurate.
February 07, 2017

HubSpot review

Robert Watts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Everything you need is in one place, no need for other tools
  • Quick and easy to set up, support is there if you need it too from the guys at Hubspot
  • Integrates with a lot of other pieces of software and tools that I use which makes collaborating much easier.
  • In terms of its social media section, they need to update their features and when new features are released on social media channels such as Twitter.
  • So many different options and features to use, you can sometimes get lost in the noise.
Arun C Devan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • A single integrated platform to manage inbound marketing, CRM and sales for the entire company. Many companies start deploying disparate solutions organically. The time will come when it will make sense to migrate the scattered solutions onto a single platform.
  • It is relatively easy to set up with the guided user interface. The HubSpot Academy is rich with educational resources - structured logically - simple short initial video to get the idea across > a more detailed video that goes into the details > finally ending with another video showing how the HubSpot tools can be used to achieve the desired objectives.
  • It is easier to manage a team that is aligned on a single solution. It is easier to make sense of the data that we generate since we do not need to reconcile data from separate systems.
  • HubSpot support is quick to respond to our queries.
  • Include additional social media channels being monitored - eg. YouTube
Score 9 out of 10
Vetted Review
Verified User
  • All in one platform. This was a big selling point for us because we wanted to start using social media along with our email marketing, among other things. And Hubspot offered all of these things for us in one place.
  • Easy to use. Previously we had a platform that required quite a bit of coding knowledge. Even with the basic knowledge I had in coding I was getting stuck on building out functioning landing pages and had to pay for an Instapage subscription to work around it. Very inconvenient and felt that we should not have to pay for another "software" when there is the ability to build landing pages within the platform we had- we would have just needed to hire someone with coding experience...another unnecessary cost.
  • Reporting. We have recently started to pull year end stats for our overall marketing and HubSpot allowed us to provide a lot of great information regarding email campaigns, landing pages visited, CTAs clicked, etc.
  • The onboarding was only 30 minute meetings. At the beginning, we definitely could have used at least an hour because once we got into a subject it seemed like the time was up for that meeting and the Hubspot contact was so swamped with other meetings we could never go over the 30 minutes. Maybe offer one hour meetings initially to get new customers really familiar with the product then it can move to 30 minute meetings once there isn't a ton of information to go over or questions to be asked.
Adam Wiggins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Workflows and automation: the workflow and automation possibilities with HubSpot are endless. We've been able to build and automate the entire customer journey for our contacts utilizing the workflow tool.
  • Salesforce integration: the Salesforce integration takes minutes to set up and works flawlessly.
  • Smart content: Smart content took our email campaigns to the next level - allowing us to personalize CTAs, copy and more on all of our emails and webpages.
  • One of the only areas I believe HubSpot can improve in is their onboarding process. When SalesITV onboarded HubSpot, the training we received was focused more on marketing strategy than the actual use of the software.
  • Any challenges we've had with the software itself, HubSpot has quickly addressed as they are constantly working on updating and improving their tools by adding enhancements based on user feedback.
Sasha Pyfrom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Giving users the opportunity to better themselves in terms of the classes and certifications.
  • Very simple to use in general.
  • They are constantly updating and improving their software.
  • Give you an idea of where the traffic is coming from, which lets you understand what is and what isn't working so you can make adjustments and A/B test with ease.
  • When you're blogging it assists you with SEO optimisation.
  • When it comes to email design sometimes it looks one way on the screen but different in a test.
  • When organising content or campaigns in folders multiple folders it would be better if there was a tad more flexibility.
Suong NGUYEN | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • CRM integrated with all in one marketing tools (landing pages, emails, workflows) helps to follow visitors, leads, and prospects.
  • A lot of resources for utilisation, prompt support for any issues.
  • The inbound method focuses on clients, leads.
  • The reporting tool is an extra cost. I think that this is a core feature that should be included in the Professional plan.
  • The module template may be difficult for any marketer that doesn't know coding, even for small organisations whose IT teams are too busy to help a marketer to create these modules' templates.
Ches Allen | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Customer service - HubSpot's customer service is prompt, friendly, and helpful
  • Thorough - HubSpot has a system for any marketing automation need you might have
  • Design managing - creating and editing templates can be tedious and buggy
  • Coding - HubSpot has built-in coding restrictions which make it difficult for coders to customize what they want.
December 14, 2016

Banking on HubSpot

Patricia Hartley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The email module is so user-friendly, especially compared to some other cumbersome mass-email tools we've used. Like the entire platform, it is easy to understand yet still robust.
  • The integration of campaign components is awesome--tagging the campaign associated with each action and the campaign "checklist" page helps to ensure that you've utilized all channels when conducting a campaign.
  • Landing pages/CTAs--these are super simple to create with drag-and-drop interfaces, easy form builders and "smart" forms that get to know the submitter as they complete the form.
  • Navigation around the site can be cumbersome and not intuitive. I have a particularly hard time finding the Tracking URL list. However, I know they're constantly making improvements, so this will probably be addressed. UPDATE 2016: This is no longer a problem. The site is more easily navigable now than ever!
December 06, 2016

A HubSpot Growth Story

Dan Quirk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Customer Service- they're support reps are so helpful and answer the phone quickly. In addition, the user experience for finding answers to questions, and the ability to quickly access customer service resources is really helpful for us.
  • Training & Indoctrination- Hubspot has a really good onboarding program that pairs each client with a client manager and endless marketing and software training resources at their Academy. Their inbound marketing principles are clearly expressed through text/video/images.
  • Workflows- Hubspot's email workflows are very easy to set up due to their highly visual nature and the ability to run conditional branching logic.
  • CRM Reporting- the CRM tool has limited reporting capabilities compared to other CRM tools
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Marketing automation
  • Website builder
  • CRM
  • HubSpot support offers contact through phone or email. I personally prefer contact through email because of the call quality and sometimes accent issue, but their email support staff are not as knowledgable as those on the phone.
  • There are not many functional updates, but they do update the interface quite often, sometimes a bit too often...
  • Would love to see more development on the analytics side
Sarah Zimmerman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Setting up a productive sales funnel through forms, workflows and automation.
  • Reporting on how effective your pages are by monitoring your on page SEO.
  • Great for larger teams as there are different roles that you can set each person up with.
  • It can be a bit intense at the beginning because the system can do so much.
Andy Etemadi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Marketing Automation - the HubSpot platform has all of the tools necessary for a successful online marketing operation
  • Customer Relationship Management (CRM) - we have found the CRM features of HubSpot incredibly simple and effective. Many CRMs are robust, powerful, and simply too complicated for the typical B2B sales professional. HubSpot simplifies sales activities to free the sales professional for more important activities. Specifically, reusable email templates and a drag-and-drop deal management user interface make for simple pipeline management.
  • Account Growth - HubSpot enables companies in growing their accounts with automated and segmented communication tools. If you have a new product or service and you want to announce it to a specific segment of your customers, HubSpot makes it easy to send the communication.
  • HubSpot's reporting can be improved with additional detail and predictive analytics
  • Company data scraping is a great feature that could be refined with more accurate data
  • Smaller user interface elements related to document tracking and attachments could be improved to allow simple drag and drop into the CRM
François Benner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
  • Full Integration of all required elements of Inbound Marketing; Blogging, Social Media, Landing Pages, Call-to-Action, Email Marketing, Automation Workflows, Personas and Campaigns paired with website native responsive CMS (including website personalization) and integrated reporting / analytics.
  • Continuously improved and updated SaaS platform
  • Easy to use and time saving
  • Competitors monitoring
  • SEO optimized
  • CRM included, satisfactory for most SMBs
  • The only thing we miss is not being able to swap content pieces within an existing workflow. You have to create a new one.
  • It's important to setup a folder structure for images and content in front to find the requested assets easily.
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